Project Error: Open project was canceled or RoboHelp was unable to load database

Hi,
I checked an HTMLHelp project out of SourceOff Site (SOS),
then attempted to open it locally with RoboHelp 5 when I got the
error message: "Open project was cancelled or RoboHelp was unable
to load database."
I found the TechNote for this error message (rb_3245) which
said to delete the .xpj and .cpd files, then right-click the HHP
file and click Edit to open the project. This worked fine for
opening the project, however the Primary Layout Source defaulted to
WebHelp. I reset the Primary Layout Source to HTMLHelp which caused
all of the graphics in the project to not display. I fixed this
issue, compiled the Help, and all appeared to be fixed. I checked
the project back into SOS to back it up. This morning, I checked it
out of SOS and tried to open the project locally again, only to get
the same error. I closed the project, undid the check-out, and
asked another writer to check-out the project then open it locally
to see if he got the same error. He did not get the error.
I am not sure what could be wrong on my computer that is
causing this error. I had no problems opening and using this
project until yesterday and I made no file name or path changes to
the project. Any ideas on what may be wrong?

Welcome to the forum.
The message is usually easily dealt with. I haven't checked
the article as you didn't include a link but I'm guessing it
involved deleting a couple of files and then using the HHP file to
open the project.
What is more worrying is that you cannot create a new
project.
Have you tried opening one of the supplied sample files?
Are your projects stored locally and not on a network?
Have IT given you a new profile to log on with?
Has anything else changed in your environment?

Similar Messages

Open project was canceled or RoboHelp was unable to load database

I have Robohelp 2002r2 and am creating Robohelp HTML help.
The project was ok yesterday but today when I try to open it I get
the error message "Open project was canceled or RoboHelp was unable
to load database". I tried the solutions in the knowledgebase
(rb_3245) but still no luck. I can't even create a new project
either or I get the same message. Anybody know what to
do????

Welcome to the forum.
The message is usually easily dealt with. I haven't checked
the article as you didn't include a link but I'm guessing it
involved deleting a couple of files and then using the HHP file to
open the project.
What is more worrying is that you cannot create a new
project.
Have you tried opening one of the supplied sample files?
Are your projects stored locally and not on a network?
Have IT given you a new profile to log on with?
Has anything else changed in your environment?

"open project was cancelled or the application was unable to load database for..."

I'm doing a project for my Professional Writing course and I
have to use RoboHelp to create an online help document. The
professor provided templates for us to use but when I go to open
the project file I get the following error: "open project was
cancelled or the application was unable to load database
for....(then the directory)"
I know the project file isn't corrupted because the members
of my class are using the same one without issue. I tried
re-downloading the file, I also re-installed the program itself,
still with no luck. I'm using a Trial Version of RoboHelp 6.0 .
The only other suggestions I have seen are that I don't have
edit perms for the system, but it's my personal laptop and I have
full admin privs. I thought at first that the folder was read-only,
but when I opened it up all it displays is the little green box in
the checkbox (which doesn't mean the folder is read-only, it's just
some stupid windows default, it's only read-only if the box is
actually checked). I tried making the entire directory read-only
and then turn it off but still get the same error.
Any suggestions?

There's a topic on my site about Opening Projects that
includes the method of deleting the CPD and XPJ files but I didn't
cover that as the project is good for everyone else. Anything is
worth a try at the moment though.
Another thing to try is to rename the course folder, then
create a new folder with the same name plus all sub folders. Then
move the files across. That will ensure the folder properties are
good and not read only. Yes I know what you said but again anything
is worth a try.
Also, in the last post you are saying the directory is not
read-only. I assume the files are all good?
Ref my previous post, is it the case that now you are getting
an error before the original error would have popped up?

Open project was cancelled or application was unable to load database for pathname

My pc is installed with Robohelp 3x. Recently I shifted the
pc from one room to anther. Now when I attempt to open my existing
workable solution, it give me the following message: "Open project
was canceled or application was unable to load database for
<pathname>". Do I need to call for Robohelp technical
support? If yes, can someone provide me the toll free number?
Can someone pls advise?

Thanks Peter, managed to get in through the link you've
given. I seriously doubt it has anything gotta do with a corrupted
project. I have 2 working projects last week but they can no longer
be opened this week.
I tried even to created an empty project from scratch. It was
created successfully but when I reopen the project, it shows the
same error message.
Could there have been other possibilities or ways which I can
troubleshoot?
*puzzled*

Hi! I have bought one game before but i was cancel it .now i want to load into my ipad again.so must i pay for it or not?

Hi! I have bought one game before but i was cancel it .now i want to load into my ipad again.so must i pay for it or not?

If you already purchased it once, you can go to App Store > Updates > Purchased and find the game. You will not have to pay twice.

HT1539 while transferring a digital copy to itunes disc was ejected and transfer was cancelled now i am unable to redeem code again. any ideas how to resolve ?

while transferring a digital copy to itunes disc was ejected and transfer was cancelled now i am unable to redeem code again. any ideas how to resolve ?

You welcome

Application was unable to load database

I have a RoboHelp 9 project that I left open on my computer overnight and microsoft updates ran causing my computer to restart. When I try to open my RoboHelp 9 project, i get the following error:
Open project was cancelled or the application was unable to load database for "C:\CODE\HELP\HELP.CPD"
How can I correct the CPD file without starting over?

Hi there
Just delete the CPD and re-open the project. When RoboHelp sees it missing, it will bake up a fresh one to use and all should then be well.
Cheers... Rick

"Error 1002097 Unable to Load database" while starting an Essbase App.

Hello Essbase Experts,
I am getting below error while starting an Essbase Application:
"Error 1002097 Unable to Load database"
Below is an extract from the Essbase Application Log:
[2012-04-04T14:14:03.816-19:14] [RPA] [ESM-6] [ERROR] [32][] [ecid:1333566842161,0] [tid:2058170128] Unable to lock file
[SID/essbase/user_projects/epmsystem/EssbaseServer/essbaseserver1/app/RPA/RPA/RPA.esm]. Essbase will try again after a short
delay.
[2012-04-04T14:14:04.821-19:14] [RPA] [ESM-5] [ERROR] [32][] [ecid:1333566842161,0] [tid:2058170128] Unable to lock file
[SID/essbase/user_projects/epmsystem/EssbaseServer/essbaseserver1/app/RPA/RPA/RPA.esm]. Please make sure other processes do not
access Essbase files while Essbase server is running.
[2012-04-04T14:14:04.821-19:14] [RPA] [MBR-89] [WARNING] [1][] [ecid:1333566842161,0] [tid:2058170128] Unable to open
[SID/essbase/user_projects/epmsystem/EssbaseServer/essbaseserver1/app/RPA/RPA/RPA.esm] for database
[RPA][2012-04-04T14:14:04.821-19:14] [RPA] [SVR-97] [ERROR] [32][]
[ecid:1333566842161,0] [tid:2058170128] Unable to load database [RPA]
[2012-04-04T14:14:04.821-19:14] [RPA] [SVR-97] [ERROR] [32][]
[ecid:1333566842161,0] [tid:2058170128] Unable to load database []
[2012-04-04T14:14:04.835-19:14] [RPA] [SVR-97] [ERROR] [32][]
[ecid:1333566842161,0] [tid:2058170128] Unable to load database []
Please sugest pointers to start the application.
Thanks,
KK

*[2012-04-04T14:14:03.816-19:14] [RPA] [ESM-6] [ERROR] [32][] [ecid:1333566842161,0] [tid:2058170128] Unable to lock file*
Solution would be easy ...like if the Essbase Agent is stopped using the services.msc (services panal)on Windows while a process is currently running, or if there has been an abnormal termination of the Essbase Agent, orphaned ESSSVR processes can be left. Shuting down the Essbase server using ESSCMD or MaxL then Check Task Manager confirm the ESSBASE.exe process later by this ESSSVR.exe processes should end if still NO then Do an "End Process" on any ESSSVR.exe process that is still running. Start the Essbase service and start the application.
ESSSVR.exe is process which keep application Alive (bad thing is if u have many applications running similarlly u have same numbe of ESSSVr .exe will be running in task master ..but u cant find out which one belongs to which application :( )
Reasons
looking at your error i can say , First of all you need to know what is Lock in EAS ? and what locks exist
(right-click on Essbase Servername, EDIT->LOCK and EDIT->LOCKED OBJECTS, and if your database/outline appears in there, unlock it.)
Check any antivirus- and backup software that may be scanning / running on your Essbase folders as that can lock the files and any ESSSVR process stays when the Essbase Agent is stopped
More over another chance of getting error is when you have you page and index files in different location and rest otl, rep.csc script in another drive .. usually while taking back up in OTL,csc drive u do get created index file and page file even u have page and index file in diffrent drive so doe to this u get this error unable to load database
Hope this give u some idea

Error --1002097 Unable to load database

Hi,
Essbase version 7.
I am having a problem when I am trying to start database or running Essbase give me an Error: 1002097 Unable to load database.(error 1002097 is related to the db corrupt.) this is on PRD server.
we have 2 more server ,(.BS & Dev).
1.I copied the Db from the BS to PRD --- but the application and DB in the PRD system failed to start giving the same error 1002097 .
2.next i did was to migrated the same application from BS to Dev system which went fine and i can see the outline . Application is getting started in the DEV system .
3. Since it was okay in DEV. i migrated the application from BS TO PRD .it got migrated but it is not starting giving me the same error 1002097.
any help will be great.
thanks
ram
Thank you,

Re: How can we Restore a corrupted cube.

Error: Unable to Load Database

Anyone seen this error: "Unable to Load Database"? How to recover? A link or a page for me to read would work too. thx! James

The usual cause for this is that the database has become corrupted - or one or more key files was somehow deleted. Take a look at the application log and see if there is a more detailed message. Unfortunately, if the data has been corrupted, you will have to recover from backup, or rebuild your cube.To get the database started, you can go into the database directory and delete the *.ind, *.pag, *.tct, *.ind and *.esm files. This will allow the app to start, but the data will be GONE - you will HAVE to reload and calc it, or restore from backup.Regards,Jade--------------------------------Jade ColeSenior Business Intelligence ConsultantClarity [email protected]

Essbase Error Error: 1002097 Unable to load database

Hi,
I am using essbase 7.1. I am having a problem when I am trying to run any calc start application or database or doing anything Essbase give me an Error: 1002097 Unable to load database. I restart essbase services but nothing happen. Any help would be great.
Thank you,

I am currently getting the same error, it happens randomly on different models each day at around the same time. I have found this error on the log for one model.
Unable To Find Or Open [e:\Program_Files\Hyperion\Essbase\bin\APP\LAdPBurn\LAdPBurn\ess00011.pag]
I think the data files are locked by something, I am checking with our server team to see when the backups run as there are no other processes running at this time in Essbase. Incidentally the model has 15 .pag files.

Unable to load Database Error for one of the BSO Application.

Hello Everyone,
We have one Production Issue like suddenly the an Application Fiji while should be running was stopped. When i tried to restart it its showing Error.
gvw3086-v.atlanta.hp.com:1423.Fiji Start application August 28, 2013 8:32:24 PM SGT Failed
Error: 1002141 Unable to load database [Arirang], error code [1019038]
gvw3086-v.atlanta.hp.com:1423.Fiji.Consol Start database August 28, 2013 8:33:30 PM SGT Failed
Error: 1002141 Unable to load database [Arirang], error code [1019038].
I checked the Log but not sure it correct or not i see this Error message.
[Wed Aug 28 11:33:48 2013]Local/Fiji///7944/Info(1002089)
RECEIVED ABNORMAL SHUTDOWN COMMAND - APPLICATION TERMINATING
But i also saw this error before but the application use to start automatically but this time it did not.
can anyone help me on this.
Regards,
Naveen

Hi,
As i mentioned above its only for one Application Fiji. For a temporary Solution we tried to restart the Hyperion Services. But this did not work. One of the the Hyperion Service HyPService(not sure of the exact name). did not restart. So we have done a a fail over to other node and now the Fiji apps is running. But i don't think so what we have done is the correct fix for the solution. Have any one faced this problem.
Hi John,
Which Doc ID you mean to refer me is that the doc which comes with the Essbase Software.
Regards,
Naveen

Error: 1002097 Unable to load database in Essbase 11.1.2.2

Hi All,
I am getting error like Error: 1002097 Unable to load database when I tried to load an application using MAxl. We have installed 11.1.2.2 version newly and till yester all the process was working fine. I was able to run some automation batch scripts on the essbase application. Sudden Application stops responding. I am able to load the sample application which are come with the essbase. But, only my test application is not working fine.
I have tried Essbase server restart. But, no luck. Could any one suggest what might be the reason and how to debug.
Thanks
Sri

Hi Sri,
Please look into the below forum.. Hope it might help you...
Ref: https://kr.forums.oracle.com/forums/thread.jspa?threadID=874484
Sol 2:
Ref: http://www.network54.com/Forum/58296/thread/1185858760/Unable+to+Load+Database
The best solution I have found so far is to stop the application and delete or rename all .ind, .pag, .esm and .tct files for the troubled database and restart the application.
It will create these files from scratch and you can load your data.
Note: Please take the necessary backup before trying..
Thanks

Hyperion Essbase Error: 1002097 Unable to load database [PlanType1]

Hello,
I am running Hyperion Essbase 9.2.0.3 version. This has happened 3 times now since last 2 weeks. I had to restore the APP folder from previous backup.
The message that i see is Error: 1002097 Unable to load database [PlanType1]
I have searched google and no luck. Anyone knows how to fix this or why we get this message. I don't want to restore from backup everytime.
Thanks
Azmat Bhatti

I think you have currepted backup.
Try run essmsh script to recover broken block's.
Backups - Files still locked after beginarchive

Open project was cancelled or the application was unable to load database error

Good morning,
I am currently on RoboHelp, version 8.0.2.208 and last week my laptop (XP OS) crashed. My IT department ran a repair disk program and since that time I receive the error message in the subject line when I attempt to open any XPJ file. We use RoboSource Control 3.1. I can access/see all of our projects when I go through RoboSource Control 3.1 Explorer. I have already uninstalled/reinstalled the Adobe Tech Communication Suite twice. I think my next move is to have our IT staff wipe my disk clean if I can't solve this problem in the next day or so. Appreciate any advice/feedback anyone has. Kind regards.

This morning a coworker got the same error message. He had been working on his RH8 project yesterday with no problems. He was unaware of any changes to his PC, but our IT dept may have pushed some kind of update. To reproduce the error on my PC, I made a copy of an RH8 project and renamed the .cpd file. When I tried to open the .xpj, I received the same error. When I restored the .cpd file name, I continued getting the error--not only on that project, but also on ALL OTHER PROJECTS! (Unfortunately, I didn't try to open the project before renaming the file--and hadn't used RH at all today--so there may have been a problem for me even before I started to break things, and that might indicate an overnight PC update.)
I tried several solutions (including deleting the .cpd and .xpj files, then trying to open the .hhp in RH8, as suggested on other sites). No luck. Then I attempted to create a new project (File>New>Project>Blank Project), but RH8 created only a handful of files in the new project folder, then stopped, without creating an .xpj and most other critical files.
Since I also have RH5 installed on my PC, I created a new project in RH5, then converted it by opening the RH5 .xpj file in RH8. After RH8 converted the new project to the RH8 format, I was able to open the "corrupt" project in RH8, as well as all the other projects!
The manifestation of the problem in all of my projects seems to indicate that there was a corruption in the RH8 application, not in the .cpd file. The app just needed to be "unstuck," then everything was OK. Nothing in the project had been lost at all.
Since my coworker does not have RH5 installed, he was able to fix his situation by simply creating a new project in RH8.

Project Error: Open project was canceled or RoboHelp was unable to load database

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