Properties panel still a major issue - so is overall CC interface

Hi, I have just bought into the whole Adobe CC apps things after years of working with CS4, 5 and 5.5 and remaining compatible with most of my clients, few are taking the leap to CC right now.
Anyways, I am extremely disappointed in the interface, and completely amazed that the Properties panel in Dreamweaver is still ridiculously underwhelming.
Case in point, the URL field.
Why has this field remained limited to just 30 characters when the Property panel extends the full width of the screen and is completely empty from the walfway mark over to the far right?
Can't remember the last time I had such a simple URL it even fit in there, mostly dealing with enewsletters with externally-hosted content... need hard URLs that are lengthy, this limitation adds too much time to my work and is annoying beyond belief.
In addition, all CC apps now leave a hideous solid background that covers all other apps, and the Finder, this to me is reverting back to 1998 standards, not Mac OS X standards at all.
Are the recent Adobe CC apps all Windoze ports? The dialogue boxes look hideous, the progress bars, etc, etc. all hideous, nothing like the slick CS4 look that was a major improvement over previous versions.
And in any dialogue box you have to tab through every single option in the dialogue box... what?
I used to love Adobe apps, I use them daily, several hours a day. Now I just don't want to have to deal with them.
Please Adobe, what happened? Tell me you're working on fixing these issues and making these apps usable again.
Right now I'd rather become a manager and not have to look at InDesign, Illustrator, PhotoShop, Dreamweaver ever again.
Thanks.

Hi David, thanks for the Application Frame tip... although in InDesign [the app I use most] it is also in prefs which was confusing, isn't in DW's prefs, or Ilustrator's or PhotoShop's... but the interface colouring is... the inconsistency here is annoying. There are so many issues leftover from previous versions of these apps which I have pointed out to Adobe that it's disappointing, having "upgraded" to CC and not finding any real improvement. I remember when apps moved a full version they were exciting to use and explore, just not happening any more with so much room for improvement - I could understand if the apps had everything needed and were the absolute best possible... but not the case, truly disappointed, could have stayed with CS5.5. Thanks.
PS - that form you pointed me to is the one I used to file the request - and they replied it wasn't a bug it was a feature request, even though the title of that forms states "Feature Request/Bug Report Form" Weird.

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What would be the advantage of docking it at the top? I cant find one myself.
What kind of answer is that
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I've been using Fireworks for years and (for reasons I can't remember) have always had the Properties panel docked at the top.
Now, after paying lots of money to upgrade to CS5, I really can't believe that it won't let me have the panels arranged like I want them !
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Nice to have a Properties panel shortcut - (sidebar issues)

Hi,
Great seeing all the interaction here between users and Adobe...
Just thinking it would be nice to have a preset keyboard shortcut for showing the properties panel;
I tried adding it to the sidebar, but when I open it and move it, it has to be re-attached again.
I reset Ctrl-P to do this, as I really don't use the Print command enough for a shortcut.
-Jad
Just realized - the real issue is regarding the sidebar itself;
If you have panel icons docked there and open them - and then move them, their icons are removed from the sidebar.
Might be nice to leave those icons on the sidebar after the panels are opened and moved, so after closing the panels you don't have to manually re-add them there,
or at least make it so when you move the detached panel next to the sidebar, it re-attached the icon..?
thanks! Jad

Thank you for making it a sticky post...
blitZkid
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Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

I bougnt my S5 a month ago and I am having two major issues. The screen is very slow to respond. When the screen is dark and I press the home button, it doesn't come on. I have to press the button anywhere from 4-10 times and then it usually flashes on

I bougnt my S5 a month ago and I am having two major issues. The screen is very slow to respond. When the screen is dark and I press the home button, it doesn't come on. I have to press the button anywhere from 4-10 times and then it usually flashes on and back off. It is very, very frustrating. The other issue is that the battery drains very quickly. I have called Verizon numerous times regarding these issues. They tell me to do different things that never help. We eventually did a factory reset and it still has the same issues. Help! It is a brand new phone and unfortunately I am in a new two year contract. Ugh. Is there anyone out there who can help me?

I have done that several times. In fact, every time I call Verizon with my phone problems, they have me do the same things repeatedly. I keep telling them I have already done them but they insist they are SURE it will work this time. It never does. After doing the factory reset and it still not working correctly, they act like they are confused, almost like I am lying. I did what you suggested above on the slim chance it would work this time but it did not. I bought two S5's that day and the other one works perfectly fine. I know I got a bad phone. Verizon just does not listen. It is a bad phone. I just want a new phone that works properly. Is that too much to ask? I bought a new phone that has been bad from day one. Why oh why do I have to spend hours of my time on the phone, in the store, on the computer, trying to rectify this? It shouldn't be this difficult! Help please!!!

Character Styles in CSS Properties Panel are not correct

I am using Adobe Illustator CC.
I am trying to export all of the charter styles as CSS. However the CSS panel is not generating the correct style.
Right now, in the Character Styles Panel and CSS Properties Panel I have 3 styles (Default, h1, h2)
This is how they are defined in the Character Styles Panel:
1. [Normal Character Style]:Helvectic Neue LT Std, 55 Roman, 16px
2. h1: Helvectic Neue LT Std, 25 Ultra Light, 35px
3. h2: Helvectic Neue LT Std, 45 Light, 18px
HOWEVER
When I go to the CSS Properties panel the code is not showing the Font Style:
This is how they are defined in the CSS Properties Panel:
1. [Normal Character Style]:
.NormalCharacterStyle
font-family : Helvetica Neue LT Std;
font-size : 16px;
color : #19131F;
color : rgb(25, 19, 31);
2. h1:
.h1
font-family : Helvetica Neue LT Std;
font-size : 35px;
letter-spacing : 0.53px;
color : #FFFFFF;
color : rgb(255, 255, 255);
Missing: 25 Ultra Light
3. h2:
.h2
font-family : Helvetica Neue LT Std;
font-size : 18px;
text-transform : uppercase;
color : #FCFCFC;
color : rgb(252, 252, 252);
Missing: 45 Light
Am I not doing somethign correctly? Is it a problem with my font or with Illustrator?
Also, in case it makes a difference, I only have the default paragraph style defined. It's style is; Helvectic Neue LT Std, 55 Roman
Thanks!

CSS cannot render typographical multiple weight fonts simply because that's just not how it works. All CSS does is reference a physical font file and its properties and while it's possible to use the font-weight and font-style attributes to make standard fonts lighter or bolder it does not compare to anything you would do with the font in a real design environment. That and of course you still need to define fallback/ substitution options - the Helvetica Neue you are referencing is exclusively available on Apple systems only and even if what you are trying worked off the bat, it would be useless on alternate devices that have no access to the font.
Mylenium

Having Major Issues with Flash Player

Using IE 8, 64 bit, flash player 11.4.402.287
Having major issue with flash player! can not play a lot of games on FB. Games tell me that i need to update my Flash Player, PC says I have the latest version installed already.Ok, thought i would uninstall/reinstall...no go. Will not uninstall, says I need to close IE...which none are open. This issue has been going on for weeks now. I have done everything the help said to do and still not working. I need HELP!

im using the recent adobe flash player
windows XP, internet explorer, 10.045.2, 32bit
im not sure how this works, but im sure all that is correct:)
if you need additional infomation, just let me know

Can I turn off the Properties Panel in Photoshop CC?

Every
Single
Time
I draw a line or a shape or do almost anything it seems in PSCC, the Properties Panel jumps out. Quite rudely, it blocks the upper right of whatever I am working on. Yes, I can simply close it, but it interrupts my workflow, and it pops out constantly. This definitely did not happen in CS6 or any previous version of PS or even in the first version of PS in Creative Cloud.
I haven't yet come across anywhere that will let me deactivate that automatic pop-out...I was hoping someone else had found it already. I would greatly appreciate some assistance!
Thanks!!

You 'instruct' me; I 'should' ... Imperatives, and yet it's me who has the 'attitude'.
Your point regarding dates on the implementation is noted - apologies to those attempting to find a viable work-around with what they had available to them - but subsequent advice to deal with this by buying an extra monitor makes multiple presumptions.
Thanks once again for your opinion on what I should do, but I came to the Adobe forum for an answer regarding an Adobe issue, by definition precisely the right place. Not to be given commands as to how I should work or spend my money by a complete stranger. There's very little helpful about the latter two points, irrespective of how you choose to define them.
To restate my thanks:
Thank you to Jorge and qerhqrhbwdbs for advice on how to actually deal with the problem.
I've got more pressing things on the agenda than bickering about this, Noel, I presume you have too.

Color picker in the Properties panel used to work

I have an object that I want to fill with a specific color. I click on the Fill property, choose the color picker, and type in the RGB numbers for the color. For example 240, 150, 100 for the RGB values. I get black. If I type those same color values into the new Swatches panel, I get an orange color. Has the color picker in the Properties panel stopped working?

Jay, that is a known bug, reported it months ago and hope it will be fixed
soon. The Color picker (picking colors) is still functional, it is only typing in of Hexadecimal codes that is not possible at this moment.

Two major issues

Hello,
We experience two major issues with audio streams. I have
searched this forum and have seen a couple of posts with almost the
same problem. We use an audio broadcast in real time.
1. Delay. When an audio channel gets open and the Encoder
starts streaming everything is fine on the surface. As the time
goes by we notice a delay and the delay gets bigger and bigger. Our
network is fine, the latency between the encoder and FMS is less
than 1 ms. The delay is totaly random. It could not show up for a
day and it could show up within minutes. The only way to fix it is
to restart the channel on the client side (just reset NetStream
object on the client side). Restarting the Encoder also helps.
2. No audio at all after a prolonged usage of Encoder. Here
is the situation. I leave the office and leave the Encoder
streaming into FMS and several clients connected to the channel. I
step into the office next morning and my employees say to me that
they don't here any audio. I take a look at FMS and see the the
stream is still being published and clients are connected. But
there is NO audio at all. I confirm it with 100 percent since I can
see a green audio indicator jumping up and down as the Encoder is
getting audio data from the sound card but the clients do not hear
anything. The fix : restart the channel on the Encoder side.
I have been getting some help from Adobe customer support but
none of that fixed the problems. I would appreciate greatly if
anyone have (had) the similar issues and share how you fixed them.
Thanks a lot

I just installed a new build of the Encoder. I will let you
know if the problem still exist on Friday.

Properties Panel Default Size

I have the strange situation whereby when I open Xcelsius the Properties Panel is approx 50% of the width of the Xcelsius window. When I resize it to be around 25%, close and reopen Xcelsius it's still around 50%. I'm pretty sure it didn't used to be so wide.
I'm thinking I've got a Registry entry messed up or perhaps the default canvas. Can anyone point me in the right direction to sort this out?
Thanks
Charles

Hi Charles,
Here is how to reset the user defined settings (window sizes, which windows are open) in the registry.
You should make a backup of your windows registry before making any changes...
1). Close Xcelsius down.
2). Run regedit.
3). Navigate to and delete this key:
HKEY_CURRENT_USER\Software\Business Objects\Xcelsius\Settings
4). Then start Xcelsius and you should be good to go again.
I'm not sure what causes this but for me it sometimes happens when I am running Xcelsius and I change windows screen resolution, then have been into and out of preview mode, not all the time though...
If you can help me figure out some simple steps to reproduce it we can log the bug and hopefully get it fixed in the future...
Regards,
Matt

Component Properties panel stuck/broken

Xcelsius Engage 2008 5.1.1.0, Build 12,1,1,344
MS Office 2007 (12.0.6324.5001) SP1 MSO (12.0.6320.5000)
Windows XP SP2
In the main project I have been developing for the past week, the Properties Panel appears to be completely broken all of a sudden. With some effort, I can eventually manage to double-click on an existing object and bring up its properties, but it often requires clicking around to different components, hide/unhiding them, lock/unlocking them etc. first before I can do that.
New objects refuse to appear in the Object Browser at all even though they show up in the design area when I drag them in, and even double-clicking them after jumping through the above hoops has no perceptible effect. (They can be resized and dragged around, though, and no, sorry, right-click context menu options are all grey).
The moment the issue seemed to begin was when, in this same project, I attempted to select multiple components in the object browser to edit one field, but aborted that attempt in favor of editing one object that was not in the group. The objects, incidentally, were each sitting inside different groups containing other objects, and all of these groups were sitting inside one main Panel container. All of a sudden, my selection was "stuck" and Xcelsius behaved very sluggishly and finally crashed. I didn't connect this to my select action, however, because I chalked it up to being yet another instance of [the performance issue I documented previously|Frequent crashes when running Excel 2007, Xcelsius 4.5 and Xcelsius 2008; (Nov 7).
Realizing this connection later, I also attempted to multi-select objects again in a variety of ways, hoping to magically reverse the problem somehow, but fortune did not smile on me and the issue has remained.
After much trial and error, and several system reboots, it seems that my Xcelsius 2008 is stuck this way. I plan to reinstall it soon, but in the interests of providing you in QA/Support with the information that you'll likely need, I'm willing to delay this step. That said, I really don't have much time to deal with this sort of thing right now. I really need to get past this and other issues soon so that I can move forward towards a looming project milestone, and if I can't I may have to scrap the effort and go with a different solution entirely. I sincerely hope another SP or FP is due out soon.

Ah, I fixed it.
1. Closed project (and Xcelsius) again (no save - never saved once since this issue began for fear of making things worse)
2. Launched Xcelsius on its own
3. Started new phony project
4. Dragged in a couple of panels
5. Dragged in a bunch of random objects into panels
So far everything seemed fine. I could see all objects both in the design area and the Object Browser, and I could edit them however I wanted.
6. Multiple-selected a bunch of objects within groupings within one of the Panel components
7. Clicked on a field within that selection as if to edit it, but didn't
8. Clicked away to some other random object (not in Panel)
Everything was fine, so far. The issue was not recreated, and Xcelsius seemed fine.
9. Opened my real project from the File menu recent items list (closed w/o saving the phony project)
10. Double-clicked on various components - no problems
11. Dragged in new component, voila, now I could see it listed in the Object Browser, and edit its properties however I liked.
So far, so good. Hopefully the problem remains gone. I would love to hear feedback if you have any.

Properties panel still a major issue - so is overall CC interface

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