Provisioning log is not available on Access request type Change Account

Question

Hi,
So I have and issue when I try to submit a request to add a role to a user and I'm trying to understand what could be the reason for it.  Basically I have a workflow that works perfectly for a "Change Request".  I can see that all the steps are executed and then at the end of the request when is suppose to do the actual role assignment I see the message "Provisioning log is not available" then the approval path is finish and the request is closed but when I take a look at the user in the back end the role is not assign.  In terms of access I have try giving SAP_ALL to WF-Batch, nothing shows in Yellow or Red on SLG1 and in SPRO->AC-> User Provisioning -> Define request Type I see "Change Account" with SAP_GRAC_ACCESS_REQUEST.  What else can I do to troubleshoot this error?
Note: I when back to the  to the AC 10.0 Pre-Implementation From Post-Installation to First Access Request and everythings looks right in terms of the AC Configuration settings.

Answer 1

Hi Jonathan,
In my question I was referring to SPRO - GRC/access control/user provisioning / maintain provisioning settings. Those need to be setup (min. global provisioning settings) in order to have role being assigned to user at the end of path.
Change account option you can see under request type is referring to change user master data(e.g. password/ account validity / details).
Is this system maintain by CUA? If so settings have to be different (see CUA settings in SPRO)
I would recommend moving to SP14 as in SP13 there were many bugs, by the way I believe the worst SP ever since beginning of AC is SP13 (maybe due to number), as it destroys many working functionality.
Filip