PS CS5 Fails to Print New Document
Folks,
I recently installed CS5 on a new Windows 7 64-bit computer. I subsequenly downloaded/installed the latest driver from Epson for my R340 printer.
I opened a .jpg in PhotoShop and printed it with no difficulty, as did an existing .psd file created with CS2. Same with existing .tif files.
However, when I created a new document, it failed to print as follows:
The PRINT option is available in the FILE pull-down menu. However, clicking it or pressing CTRL+P has no effect. No print dialog box appears. No file appears in the printer queue, and the PRINT option in the pull-down menu becomes unavailable (grayed back). Even if I close the document and PhotoShop, then restart the program in open the (now previously-exiting0 file, it stil won't print.
I thought the problem might be caused by the fact that the R340 was not designated in Windows as the default printer. But making the R340 the default printer did nothing to alter the situation.
Anybody know what the magic word might be?
Grrrr!
Thanks
Use the forum for PS.
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I'm having difficulty with the portion of the script that duplicates the selection to a new document.
I'm trying to follow the instructions in the CS5 scripting guide but it's not working.
Here's my code:
--make a new document from selection
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set theWidth to (item 4 of theBounds) - (item 2 of theBounds)
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end tell
I get the following error:
{«class crec» id 201 of «class sprd» id 186 of document id 2 of application \"Adobe InDesign CS5\", «class crec» id 202 of «class sprd» id 186 of document id 2 of application \"Adobe InDesign CS5\", «class crec» id 207 of «class sprd» id 186 of document id 2 of application \"Adobe InDesign CS5\"} doesn’t understand the duplicate message." number -1708 from {«class crec» id 201 of «class sprd» id 186 of document id 2, «class crec» id 202 of «class sprd» id 186 of document id 2, «class crec» id 207 of «class sprd» id 186 of document id 2}
Thanks!Alison, you just have a minor omission… You have not declared your object to dupe… This worked with a little tweek…
--make a new document from selection
tell application "Adobe InDesign CS5"
set mySelection to selection
if (count of mySelection) = 0 then
display dialog "Nothing selected." & return & ¬
"Select something and then run the script." buttons {"OK"} cancel button {"OK"}
end if
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tell openDoc
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if (count of mySelection) > 1 then
set myItem to make group with properties ¬
{group itemsmySelection)}
else
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end if
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set theHeight to (item 3 of theBounds) - (item 1 of theBounds)
set theWidth to (item 4 of theBounds) - (item 2 of theBounds)
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set myDoc to make new document with properties ¬
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undo
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Sorry I've forgotten where you turn off the Emoticons… dammed : + ( -
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AppName: photoshop.exe AppVer: 12.0.3.0 ModName: adobeswfl.dll
ModVer: 2.0.0.10053 Offset: 002d5561
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 70 68 6f ure pho
0018: 74 6f 73 68 6f 70 2e 65 toshop.e
0020: 78 65 20 31 32 2e 30 2e xe 12.0.
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0030: 64 6f 62 65 73 77 66 6c dobeswfl
0038: 2e 64 6c 6c 20 32 2e 30 .dll 2.0
0040: 2e 30 2e 31 30 30 35 33 .0.10053
0048: 20 61 74 20 6f 66 66 73 at offset 002d5
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0010: 20657275 6f687020 68736f74 652e706f
0020: 31206578 2e302e32 20302e33 61206e69
0030: 65626f64 6c667773 6c6c642e 302e3220
0040: 312e302e 33353030 20746120 7366666f
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I have a new 110D printer and I want to print a small thing and it prints new document and page 1 on
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iHi there,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system and what program are we printing from?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too. -
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Gene -
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helP.
Process: Adobe Photoshop CS5 [309]
Path: /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Identifier: com.adobe.Photoshop
Version: 12.0.1 (12.0.1)
Code Type: X86-64 (Native)
Parent Process: launchd [97]
Date/Time: 2011-01-22 19:28:48.618 -0500
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6
Interval Since Last Report: 197789 sec
Crashes Since Last Report: 41
Per-App Interval Since Last Report: 133030 sec
Per-App Crashes Since Last Report: 17
Anonymous UUID: 1D0725AB-BF63-4872-92D7-835B45C860CD
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000013a71a000
Crashed Thread: 25
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff862462da mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8624694d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8708a932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff87089dbf CFRunLoopRunSpecific + 575
4 com.apple.HIToolbox 0x00007fff81e2593a RunCurrentEventLoopInMode + 333
5 com.apple.HIToolbox 0x00007fff81e2573f ReceiveNextEventCommon + 310
6 com.apple.HIToolbox 0x00007fff81e255f8 BlockUntilNextEventMatchingListInMode + 59
7 com.apple.AppKit 0x00007fff8122ee64 _DPSNextEvent + 718
8 com.apple.AppKit 0x00007fff8122e7a9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
9 com.apple.AppKit 0x00007fff81469c47 -[NSApplication _realDoModalLoop:peek:] + 442
10 com.apple.AppKit 0x00007fff814677d5 -[NSApplication runModalForWindow:] + 129
11 com.apple.AppKit 0x00007fff816cb682 -[NSSavePanel runModal] + 318
12 com.adobe.Photoshop 0x00000001012ee793 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16849667
13 com.adobe.Photoshop 0x0000000100069c80 0x100000000 + 433280
14 com.adobe.Photoshop 0x00000001006b0c39 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4013993
15 com.adobe.Photoshop 0x000000010006aa6c 0x100000000 + 436844
16 com.adobe.Photoshop 0x00000001006b4396 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4028166
17 com.adobe.Photoshop 0x000000010007b641 0x100000000 + 505409
18 com.adobe.Photoshop 0x00000001000e5d26 0x100000000 + 941350
19 com.adobe.Photoshop 0x00000001000d6212 0x100000000 + 877074
20 com.adobe.Photoshop 0x00000001000d62a2 0x100000000 + 877218
21 com.adobe.Photoshop 0x00000001000668f1 0x100000000 + 420081
22 com.adobe.Photoshop 0x000000010006626c 0x100000000 + 418412
23 com.adobe.Photoshop 0x00000001000664b7 0x100000000 + 418999
24 com.adobe.Photoshop 0x00000001006b89c9 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4046137
25 com.adobe.Photoshop 0x000000010007b42a 0x100000000 + 504874
26 com.adobe.Photoshop 0x00000001006b66e1 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4037201
27 com.adobe.Photoshop 0x0000000100066583 0x100000000 + 419203
28 com.adobe.Photoshop 0x00000001006af4ec AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4008028
29 com.adobe.Photoshop 0x0000000100067fe1 0x100000000 + 425953
30 com.adobe.Photoshop 0x00000001012deb4c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16785084
31 com.adobe.Photoshop 0x00000001012df146 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16786614
32 com.apple.AppKit 0x00007fff811f44da -[NSApplication run] + 474
33 com.adobe.Photoshop 0x00000001012dd5ee AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16779614
34 com.adobe.Photoshop 0x00000001012de819 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16784265
35 com.adobe.Photoshop 0x00000001000688c2 0x100000000 + 428226
36 com.adobe.Photoshop 0x0000000100237c01 0x100000000 + 2325505
37 com.adobe.Photoshop 0x0000000100237c91 0x100000000 + 2325649
38 com.adobe.Photoshop 0x00000001000028e4 0x100000000 + 10468
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8625f16a kevent + 10
1 libSystem.B.dylib 0x00007fff8626103d _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff86260d14 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff8626083e _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff86260168 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff86260005 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff8625ff8a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8626039c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff86260005 start_wqthread + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff86280fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff86284de1 _pthread_cond_wait + 1286
2 com.adobe.amt.services 0x0000000108623c53 AMTConditionLock::LockWhenCondition(int) + 37
3 com.adobe.amt.services 0x000000010861ccce _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 92
4 com.adobe.amt.services 0x0000000108623cbe AMTThread::Worker(void*) + 28
5 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff8625ff8a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8626039c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff86260005 start_wqthread + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff8624632e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x00007fff8376d1f2 MPWaitOnSemaphore + 96
2 MultiProcessor Support 0x000000011ca70bd3 ThreadFunction(void*) + 69
3 ...ple.CoreServices.CarbonCore 0x00007fff836d8411 PrivateMPEntryPoint + 63
4 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff8624632e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x00007fff8376d1f2 MPWaitOnSemaphore + 96
2 MultiProcessor Support 0x000000011ca70bd3 ThreadFunction(void*) + 69
3 ...ple.CoreServices.CarbonCore 0x00007fff836d8411 PrivateMPEntryPoint + 63
4 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 7:
0 libSystem.B.dylib 0x00007fff8624632e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x00007fff8376d1f2 MPWaitOnSemaphore + 96
2 MultiProcessor Support 0x000000011ca70bd3 ThreadFunction(void*) + 69
3 ...ple.CoreServices.CarbonCore 0x00007fff836d8411 PrivateMPEntryPoint + 63
4 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 8:
0 libSystem.B.dylib 0x00007fff86280fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff86284de1 _pthread_cond_wait + 1286
2 ...ple.CoreServices.CarbonCore 0x00007fff83796e27 TSWaitOnCondition + 118
3 ...ple.CoreServices.CarbonCore 0x00007fff83706310 TSWaitOnConditionTimedRelative + 177
4 ...ple.CoreServices.CarbonCore 0x00007fff8370021b MPWaitOnQueue + 215
5 AdobeACE 0x000000010591eccd 0x1058e4000 + 240845
6 AdobeACE 0x000000010591e67a 0x1058e4000 + 239226
7 ...ple.CoreServices.CarbonCore 0x00007fff836d8411 PrivateMPEntryPoint + 63
8 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 9:
0 libSystem.B.dylib 0x00007fff86280fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff86284de1 _pthread_cond_wait + 1286
2 ...ple.CoreServices.CarbonCore 0x00007fff83796e27 TSWaitOnCondition + 118
3 ...ple.CoreServices.CarbonCore 0x00007fff83706310 TSWaitOnConditionTimedRelative + 177
4 ...ple.CoreServices.CarbonCore 0x00007fff8370021b MPWaitOnQueue + 215
5 AdobeACE 0x000000010591eccd 0x1058e4000 + 240845
6 AdobeACE 0x000000010591e67a 0x1058e4000 + 239226
7 ...ple.CoreServices.CarbonCore 0x00007fff836d8411 PrivateMPEntryPoint + 63
8 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 10:
0 libSystem.B.dylib 0x00007fff86280fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff86284de1 _pthread_cond_wait + 1286
2 ...ple.CoreServices.CarbonCore 0x00007fff83796e27 TSWaitOnCondition + 118
3 ...ple.CoreServices.CarbonCore 0x00007fff83706310 TSWaitOnConditionTimedRelative + 177
4 ...ple.CoreServices.CarbonCore 0x00007fff8370021b MPWaitOnQueue + 215
5 AdobeACE 0x000000010591eccd 0x1058e4000 + 240845
6 AdobeACE 0x000000010591e67a 0x1058e4000 + 239226
7 ...ple.CoreServices.CarbonCore 0x00007fff836d8411 PrivateMPEntryPoint + 63
8 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 11:
0 libSystem.B.dylib 0x00007fff86280fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff86280e59 nanosleep + 148
2 com.adobe.PSAutomate 0x000000013028209b ScObjects::Thread::sleep(unsigned int) + 59
3 com.adobe.PSAutomate 0x0000000130263fd3 ScObjects::BridgeTalkThread::run() + 163
4 com.adobe.PSAutomate 0x0000000130282196 ScObjects::Thread::go(void*) + 166
5 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 12:
0 libSystem.B.dylib 0x00007fff86280fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff86284de1 _pthread_cond_wait + 1286
2 com.adobe.adobeswfl 0x000000013137f04d APXGetHostAPI + 2430509
3 com.adobe.adobeswfl 0x0000000131140a39 APXGetHostAPI + 77849
4 com.adobe.adobeswfl 0x000000013137f161 APXGetHostAPI + 2430785
5 com.adobe.adobeswfl 0x000000013137f2ba APXGetHostAPI + 2431130
6 com.adobe.adobeswfl 0x000000013137f3b0 APXGetHostAPI + 2431376
7 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
8 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 13:
0 libSystem.B.dylib 0x00007fff86280fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff86284de1 _pthread_cond_wait + 1286
2 com.adobe.adobeswfl 0x000000013137f04d APXGetHostAPI + 2430509
3 com.adobe.adobeswfl 0x0000000131140a39 APXGetHostAPI + 77849
4 com.adobe.adobeswfl 0x000000013137f161 APXGetHostAPI + 2430785
5 com.adobe.adobeswfl 0x000000013137f2ba APXGetHostAPI + 2431130
6 com.adobe.adobeswfl 0x000000013137f3b0 APXGetHostAPI + 2431376
7 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
8 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 14:
0 libSystem.B.dylib 0x00007fff86280fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff86284de1 _pthread_cond_wait + 1286
2 com.adobe.adobeswfl 0x000000013137f04d APXGetHostAPI + 2430509
3 com.adobe.adobeswfl 0x0000000131140a39 APXGetHostAPI + 77849
4 com.adobe.adobeswfl 0x000000013137f161 APXGetHostAPI + 2430785
5 com.adobe.adobeswfl 0x000000013137f2ba APXGetHostAPI + 2431130
6 com.adobe.adobeswfl 0x000000013137f3b0 APXGetHostAPI + 2431376
7 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
8 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 15:
0 libSystem.B.dylib 0x00007fff86280fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff86284de1 _pthread_cond_wait + 1286
2 com.adobe.adobeswfl 0x000000013137f04d APXGetHostAPI + 2430509
3 com.adobe.adobeswfl 0x0000000131140a39 APXGetHostAPI + 77849
4 com.adobe.adobeswfl 0x000000013137f161 APXGetHostAPI + 2430785
5 com.adobe.adobeswfl 0x000000013137f2ba APXGetHostAPI + 2431130
6 com.adobe.adobeswfl 0x000000013137f3b0 APXGetHostAPI + 2431376
7 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
8 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 16:
0 libSystem.B.dylib 0x00007fff862462da mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8624694d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8708a932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff87089dbf CFRunLoopRunSpecific + 575
4 com.apple.CoreMediaIOServices 0x00007fff8355762b MIO::DAL::RunLoop::OwnThread(void*) + 147
5 com.apple.CoreMediaIOServices 0x00007fff835591f6 CAPThread::Entry(CAPThread*) + 140
6 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 17:
0 libSystem.B.dylib 0x00007fff8624633a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x00007fff86284cd2 _pthread_cond_wait + 1015
2 com.adobe.adobeswfl 0x000000013137f019 APXGetHostAPI + 2430457
3 com.adobe.adobeswfl 0x00000001315148e5 APXGetHostAPI + 4091589
4 com.adobe.adobeswfl 0x000000013137f161 APXGetHostAPI + 2430785
5 com.adobe.adobeswfl 0x000000013137f2ba APXGetHostAPI + 2431130
6 com.adobe.adobeswfl 0x000000013137f3b0 APXGetHostAPI + 2431376
7 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
8 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 18:
0 libSystem.B.dylib 0x00007fff8624633a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x00007fff86284cd2 _pthread_cond_wait + 1015
2 com.adobe.adobeswfl 0x000000013137f019 APXGetHostAPI + 2430457
3 com.adobe.adobeswfl 0x000000013139b95c APXGetHostAPI + 2547516
4 com.adobe.adobeswfl 0x000000013137f161 APXGetHostAPI + 2430785
5 com.adobe.adobeswfl 0x000000013137f2ba APXGetHostAPI + 2431130
6 com.adobe.adobeswfl 0x000000013137f3b0 APXGetHostAPI + 2431376
7 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
8 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 19:
0 libSystem.B.dylib 0x00007fff86289eb6 recvfrom + 10
1 ServiceManager-Launcher.dylib 0x0000000133f47982 Invoke + 54020
2 ServiceManager-Launcher.dylib 0x0000000133f46adf Invoke + 50273
3 ServiceManager-Launcher.dylib 0x0000000133f45b26 Invoke + 46248
4 ServiceManager-Launcher.dylib 0x0000000133f45b81 Invoke + 46339
5 ServiceManager-Launcher.dylib 0x0000000133f45c02 Invoke + 46468
6 ServiceManager-Launcher.dylib 0x0000000133f4030d Invoke + 23695
7 ServiceManager-Launcher.dylib 0x0000000133f404a6 Invoke + 24104
8 ServiceManager-Launcher.dylib 0x0000000133f40f2f Invoke + 26801
9 ServiceManager-Launcher.dylib 0x0000000133f4101d Invoke + 27039
10 ServiceManager-Launcher.dylib 0x0000000133f4431f Invoke + 40097
11 ServiceManager-Launcher.dylib 0x0000000133f445c5 Invoke + 40775
12 ServiceManager-Launcher.dylib 0x0000000133f44b84 Invoke + 42246
13 ServiceManager-Launcher.dylib 0x0000000133f44d71 Invoke + 42739
14 ServiceManager-Launcher.dylib 0x0000000133f36daf Login + 1773
15 ServiceManager-Launcher.dylib 0x0000000133f38295 Login + 7123
16 ServiceManager-Launcher.dylib 0x0000000133f452a8 Invoke + 44074
17 ServiceManager-Launcher.dylib 0x0000000133f476c1 Invoke + 53315
18 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
19 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 20:
0 libSystem.B.dylib 0x00007fff862462da mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8624694d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8708a932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff87089dbf CFRunLoopRunSpecific + 575
4 com.apple.CoreFoundation 0x00007fff87089b46 CFRunLoopRun + 70
5 com.apple.DesktopServices 0x00007fff87b3a646 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 514
6 ...ple.CoreServices.CarbonCore 0x00007fff836d8411 PrivateMPEntryPoint + 63
7 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
8 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 21:
0 libSystem.B.dylib 0x00007fff8625ff8a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8626039c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff86260005 start_wqthread + 13
Thread 22:
0 libSystem.B.dylib 0x00007fff8625ff8a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8626039c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff86260005 start_wqthread + 13
Thread 23:
0 libSystem.B.dylib 0x00007fff8625ff8a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8626039c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff86260005 start_wqthread + 13
Thread 24: com.apple.CFSocket.private
0 libSystem.B.dylib 0x00007fff86289e92 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff870ac498 __CFSocketManager + 824
2 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 25 Crashed:
0 com.apple.ImageIO.framework 0x00007fff8301682f ImageIO_RemoveExtaChannels16Bit + 55
1 com.apple.ImageIO.framework 0x00007fff82f3028e copyImageBlockSetTIFF + 3084
2 com.apple.ImageIO.framework 0x00007fff82f28b58 ImageProviderCopyImageBlockSetCallback + 189
3 com.apple.CoreGraphics 0x00007fff8060a2b2 img_blocks_create + 356
4 com.apple.CoreGraphics 0x00007fff8060a125 img_blocks_extent + 96
5 com.apple.CoreGraphics 0x00007fff80695afc img_interpolate_extent + 137
6 com.apple.CoreGraphics 0x00007fff805d4cf6 img_data_lock + 8480
7 com.apple.CoreGraphics 0x00007fff805d1edf CGSImageDataLock + 212
8 libRIP.A.dylib 0x00007fff82261227 ripc_AcquireImage + 2431
9 libRIP.A.dylib 0x00007fff8225faa9 ripc_DrawImage + 1208
10 com.apple.CoreGraphics 0x00007fff805ecd0a CGContextDrawImage + 446
11 com.apple.ImageIO.framework 0x00007fff82f82627 CGImageCreateCopyWithParametersNew + 1757
12 com.apple.ImageIO.framework 0x00007fff82f813ac CGImageSourceCreateThumbnailAtIndex + 3236
13 com.apple.AppKit 0x00007fff8164b1a8 -[NSNavFBENode _quickLookImageWithMaxSize:isThumbnail:] + 865
14 com.apple.AppKit 0x00007fff81655731 +[NSNavNodePreviewHelper _subthreadComputePreviewThumbnailImages] + 380
15 com.apple.Foundation 0x00007fff80f200a5 __NSThread__main__ + 1429
16 libSystem.B.dylib 0x00007fff8627f536 _pthread_start + 331
17 libSystem.B.dylib 0x00007fff8627f3e9 thread_start + 13
Thread 25 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000286 rbx: 0x000000011c94dc40 rcx: 0x000000000000000a rdx: 0x0000000000000007
rdi: 0x0000000134d5b030 rsi: 0x000000013a719ff4 rbp: 0x0000000134d5ae10 rsp: 0x0000000134d5ade8
r8: 0x000000011c95022c r9: 0x0000000000000329 r10: 0x00000000000004b0 r11: 0x000000013a7160c0
r12: 0x0000000000000011 r13: 0x0000000000000012 r14: 0x0000000000003840 r15: 0x0000000000003840
rip: 0x00007fff8301682f rfl: 0x0000000000010202 cr2: 0x000000013a71a000
Binary Images:
0x100000000 - 0x1026a7fff +com.adobe.Photoshop 12.0.1 (12.0.1) <CFDED939-0A8A-EBC4-215B-94A4A224A1D1> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
0x103287000 - 0x1032fffef +com.adobe.adobe_caps adobe_caps 3.0.116.0 (3.0.116.0) <4A355686-1451-B19A-0C55-DFE49FD2539E> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x103315000 - 0x10331cfff org.twain.dsm 1.9.4 (1.9.4) <46B3568D-9CD5-4B11-4984-E50264A6B7EE> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x103324000 - 0x103334ff8 +com.adobe.ahclientframework 1.5.0.30 (1.5.0.30) <5D6FFC4E-7B81-3E8C-F0D4-66A3FA94A837> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x10333f000 - 0x103345ff7 com.apple.agl 3.0.12 (AGL-3.0.12) <1AB34F57-2E8D-42FB-A484-5CCB928CA456> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x10334c000 - 0x103552fef +com.adobe.linguistic.LinguisticManager 5.0.0 (11696) <499B4E7A-08BB-80FC-C220-D57D45CA424F> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x1035e5000 - 0x103793fef +com.adobe.owl AdobeOwl version 3.0.93 (3.0.93) <74CF40F6-B216-DB73-5C8F-FC5533220CD9> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x103835000 - 0x103c65fef +AdobeMPS ??? (???) <FA334142-5343-8808-7760-4318EB62AD51> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103dbf000 - 0x1040eaff7 +AdobeAGM ??? (???) <52E17D56-6E7A-A635-82ED-5DE1F3E5045D> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1041b7000 - 0x1044dffe7 +AdobeCoolType ??? (???) <7EF54CD5-3426-A1E5-7961-FA34CCC2018D> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104577000 - 0x104598ff7 +AdobeBIBUtils ??? (???) <F7150688-2C15-0F0C-AF24-93ED82FC321A> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1045a5000 - 0x1045d0ff6 +AdobeAXE8SharedExpat ??? (???) <7E809606-BF97-DB3A-E465-156446E56D00> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t
0x1045e2000 - 0x104726fef +WRServices ??? (???) <76354373-F0BD-0BAF-6FC0-B96DBB371755> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x10476d000 - 0x1047d2fff +aif_core ??? (???) <12FA670E-05A8-1FCB-A7A2-AAE68728EA30> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
0x1047ee000 - 0x104804fff +data_flow ??? (???) <9C5D39A6-D2A2-9B6A-8B64-D1B59396C112> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
0x10481c000 - 0x1048b2fff +image_flow ??? (???) <B72AA922-0D68-D57E-96B1-2E009B0AD4AE> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
0x104929000 - 0x104947fff +image_runtime ??? (???) <32786637-C9BF-4CB6-2DF9-5D99220E00BE> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
0x104964000 - 0x104b93fff +aif_ogl ??? (???) <615E7DF6-09B1-857A-74AC-E224A636BEE1> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
0x104c72000 - 0x104d05fff +AdobeOwlCanvas ??? (???) <EC667F6D-0BB6-03EA-41E8-624425B2BF4B> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0x104d25000 - 0x10506efef +com.adobe.dvaui.framework dvaui version 5.0.0 (5.0.0.0) <023E0760-0223-AB5D-758C-2C5A052F6AF4> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x1051fe000 - 0x105380fe7 +com.adobe.dvacore.framework dvacore version 5.0.0 (5.0.0.0) <42077295-9026-D519-C057-35E07029D97B> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x105422000 - 0x10579afff +com.adobe.dvaadameve.framework dvaadameve version 5.0.0 (5.0.0.0) <0E95A0DF-038A-CFF2-EC7B-BDB905CDF5C5> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
0x1058e4000 - 0x1059f9fff +AdobeACE ??? (???) <5BFBC4A1-1704-06A7-B656-D28BF592307A> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x105a1e000 - 0x105a3afff +AdobeBIB ??? (???) <7A792F27-42CC-2DCA-D5DF-88A2CE6C2626> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x105a44000 - 0x105aaeff7 +com.adobe.amtlib amtlib 3.0.0.64 (3.0.0.64) <6B2F73C2-10AB-08B3-4AB0-A31C83D1E5E0> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x105ae1000 - 0x105bb4ffb +AdobeJP2K ??? (???) <465D1693-BE79-590E-E1AA-BAA8061B4746> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x105bd4000 - 0x105bd8ff8 +com.adobe.ape.shim adbeape version 3.1.65.7508 (3.1.65.7508) <0C380604-C686-C2E4-0535-C1FAB230187E> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x105bdc000 - 0x105c53fff +FileInfo ??? (???) <6D5235B9-0EB6-17CA-6457-A2507A87EA8F> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x105c74000 - 0x105cd2ffd +AdobeXMP ??? (???) <561026BB-C6EA-29CE-4790-CABCB81E8884> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x105ce0000 - 0x10617bfff +com.nvidia.cg 2.2.0006 (???) /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/Cg.framework/Cg
0x106701000 - 0x106757feb +com.adobe.headlights.LogSessionFramework ??? (2.0.1.011) <03B80698-2C3B-A232-F15F-8F08F8963A19> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x10679c000 - 0x1067c1ffe +adobepdfsettings ??? (???) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsettings
0x1067fb000 - 0x106800ffd +com.adobe.AdobeCrashReporter 3.0 (3.0.20100302) <DFFB9A08-8369-D65F-161F-7C61D562E307> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x106805000 - 0x1069a1fff +com.adobe.PlugPlug 2.0.0.109 (2.0.0.109) <83092855-E671-F64A-EE0D-1110CF669634> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/PlugPlug.framework/Versions/A/PlugPlug
0x106a49000 - 0x106a62feb +libtbb.dylib ??? (???) /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/libtbb.dylib
0x106a73000 - 0x106a79feb +libtbbmalloc.dylib ??? (???) /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/libtbbmalloc.dylib
0x106a80000 - 0x106a80ff7 libmx.A.dylib 315.0.0 (compatibility 1.0.0) <B146C134-CE18-EC95-12F8-E5C2BCB43A6B> /usr/lib/libmx.A.dylib
0x106a83000 - 0x106a8bff3 +com.adobe.boost_threads.framework boost_threads version 5.0.0 (5.0.0.0) <6858DF5A-F020-22A7-B945-14EC277724D4> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x106a92000 - 0x106b78fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <BA5E5276-8696-906D-0A37-0FFEF022B482> /usr/lib/libcrypto.0.9.7.dylib
0x106cf8000 - 0x106cfafef com.apple.textencoding.unicode 2.3 (2.3) <B254327D-2C4A-3296-5812-6F74C7FFECD9> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x106fef000 - 0x106ff0fff libCyrillicConverter.dylib 49.0.0 (compatibility 1.0.0) <0739FD38-CF46-0ECC-517C-E187C5A3B8D6> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
0x108600000 - 0x108670ff6 +com.adobe.amt.services AMTServices 3.0.0.64 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00) (3.0.0.64) <52FF1F9B-9991-ECE2-C7E3-09DA1B368CBE> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/amtservices.framework/Versions/a/amtservices
0x1087cd000 - 0x1087e4fe7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <5C25B45F-7A9E-3259-0532-E13B34B5398A> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x1087e8000 - 0x1087f7fe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <50541300-118F-BE28-86DB-0F42738A9338> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x109d5a000 - 0x109d7bfef libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <1CC25A05-9E4C-ACBE-546E-34063A4CEB09> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0x109d7f000 - 0x109d91fff libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <CC30A563-5E4C-7ACE-3B73-90E8F582171A> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x109d95000 - 0x109d9dfff +com.adobe.asneu.framework asneu version 1.7.0.1 (1.7.0.1) <3D59CB21-F5C7-4232-AB00-DFEB04206024> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/asneu.framework/Versions/a/asneu
0x109fde000 - 0x109fe5fff +Enable Async IO ??? (???) <9C98DC9E-5974-FE5D-75C3-16BC4738DCC8> /Applications/Adobe Photoshop CS5/Plug-Ins/Extensions/Enable Async IO.plugin/Contents/MacOS/Enable Async IO
0x11aedb000 - 0x11aee4fff +FastCore ??? (???) <F1D1C94D-4FE1-F969-6FC2-8D81837CA5E1> /Applications/Adobe Photoshop CS5/Plug-Ins/Extensions/FastCore.plugin/Contents/MacOS/FastCore
0x11c952000 - 0x11c9b5ff3 +MMXCore ??? (???) <2DB6FA8E-4373-9823-C4F5-A9F5F8F80717> /Applications/Adobe Photoshop CS5/Plug-Ins/Extensions/MMXCore.plugin/Contents/MacOS/MMXCore
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0x7fff848c4000 - 0x7fff84dc8fe7 com.apple.VideoToolbox 0.484.20 (484.20) <8B6B82D2-350B-E9D3-5433-51453CDA65B4> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff84dc9000 - 0x7fff84ee0fef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <7DC5239F-CD6A-820C-7C66-C528D7E27649> /usr/lib/libxml2.2.dylib
0x7fff84ee1000 - 0x7fff84f33ff7 com.apple.HIServices 1.8.2 (???) <7C91D07D-FA20-0882-632F-0CAE4FAC2B79> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x7fff84f34000 - 0x7fff84fb6fff com.apple.QuickLookUIFramework 2.3 (327.6) <9093682A-0E2D-7D27-5F22-C96FD00AE970> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/QuickLookUI
0x7fff84fb7000 - 0x7fff84ffffYou missed an update to Photoshop - you should be on 12.0.2.
Also, you're crashing in Apple code ( com.apple.ImageIO.framework ), where they have several bugs in their TIFF parsing (and a few in PDF and PSD as well).
This happens when Apple runs their thumbnail code in the Photoshop process -- like when you use the open and save dialogs. Because they run it in the Photoshop process, their bugs cause Photoshop to crash. Yes, I know their thumbnailing should happen in the Finder, Spotlight or metadata service processes -- but for some reason Apple wants to run it inside third party applications and crash them all the time.
You can find the TIFF file that their code doesn't like and move it, or navigate to another folder, or just use drag and drop instead of the open dialog for now.
Unfortunately, we can't do anything to fix this bug in the OS code. We reported the bugs to Apple quite a while ago, and have yet to hear about a fix. -
Indesign CS5 won't print specific pages within document
I'm working on Indesign CS5. The issue is with a specific document, and just started happening on version 11. All previous versions of the file have printed with no problems. I have so far determined that it is a document level problem as I can print other documents in Indesign with no issues. I have also determined which pages are giving me an error message: I can print all but one spread of this 16-page document. For example, it will print pages 1-9 and 12-16, but will not print 10-11. It gives it a try, and then gives me an error message box that just reads "error: " with no code or explaination. Any one else out there experienced this or know what's going on? There's no overset text, unlinked graphics or missing fonts, if that helps. Also, I'm working on a mac.
Edit: I have also already tried different print settings, and repasting everything into a new document that I created.If that doesn't work, move the pages from spread to a new document so you can play without risking the file you have now. First, try to print the spread as-is, then if it doesn't print remove half the objects and try again. If the file prints without removing anything, then move all the pages fromthe old file to a new one and save with a new name, then try again. If you have to remove objects, there is probably a problem with one of the objects on the spread. You'll bew able to isolate it very fast by dividing the group of things that won't print in half, then dividing the half that won't print, and so on.
-
Documents fail to print to Adobe PDF printer device (but still print!)
Acrobat Pro X, Windows 7 Professional 32-bit
Strange thing. When I am printing a document (any document e.g. from Word, from Excel, from a page of the internet, etc) if I elect to "print" (i.e. virtually print it) to the Adobe PDF virtual printer which installed when I installed Acrobat X, the following happens:
- The process appears to run normally
- All the correct Adobe Acrobat dialogue boxes appear as normal (e.g. my options to select security settings, save-to location, etc)
- The PDF is correctly produced and saved in the location I specify
...BUT...
- The virtual "printer" reports printing errors and keeps the document in the virtual "queue" (sorry if I am using all the wrong terms here).
So, as I write I have just asked to print this page to the Adobe PDF virtual printer. The "Creating Adobe PDF" box all came up as normal and sure enough the document was created. This DESPITE the fact that the previous SIX documents I printed the same way all produced errors and are all still sitting in the virtual printer queue.
This isn't a disaster as it would appear the print queue does not really queue... the fact that there are now seven documents in the Adobe PDF print queue doesn't matter than much since, if I print an eighth, it will print normally - there will then be eight "failed" documents in the print queue. Periodically I just go in and delete them all.
However since this is clearly not designed-in behaviour it would be nice to sort it. Anyone have any ideas?
Thank you
AlastairHey Everybody!
I found the answer to the problem!!!! I was having the same problem except
it would NOT save the converted PDF, it just sat there in the
que. Follow this link and the instructions
and it fixed the problem!
http://acrobatninja.blogspot.com/2011/03/printing-problems-with-adobe-acrobat.html
P.S. I just got a new laptop running Windows 7 64b and was forced to upgrade my Acrobat from V.8 to X Pro to use at all in W 7. Been fighting this problem now for 3 months. Thank GOD I finally found the real fix! -
InDesign CS5 Freezes when opening up a new document.
Hi there. I've been having problems for well over five days to a week now with InDesign CS5.
Both Photoshop and Illustrator work perfectly without any issues. But my InDesign will freeze every time I try to open any file. Or if I try to create a new document. If I don't try to open a file or make a new document, I can customize pallets, and edit other parts of the InDesign. It will then freeze up if I try to open up a new file document, or even when trying to open a document onto InDesign. Since the Deadly Beachball (loading cursor) comes up, I have to manually force quit it.
I've reinstalled the InDesign CS5 three times - all came out as the same outcome.
Adobe Support Advisor has not detected any problems with InDesign when I must force quit it.
I've updated all CS5 with the Application Manager.
Downloading CS.5 off the website and as well as Download Assistant has "failed to initalize" when trying to install it.
Is there any reason why InDesign continuously freezes every time I try to open it? Help would be nice.Try removing your auto-activation plugins for font management, Extensis Suitcase Fusion seems to be generating a lot of this stuff.
If that's not it, well, instead of force quit, run Activity Monitor and garner:
1: Sample Process. Save to file
2. View > Send Signal: Abort (SIGABRT). This will force a crash and crash report.
Upload both files to http://pastebin.com/ and post a link here. Don't paste them in here, it makes the forum unnavigable.
I'll look at them and tell you the cause of the crash (probably). -
InDesign CS5.5 freezing upon opening new document Lion 10.7.3?
Hi there,
When launching CS5.5 InDesign, I select 'New document'. After it is setup (1-2 seconds), it freezes and InDesign is non functional and you have to force quit.
My console log states:
CFURLCreateWithBytes was passed these invalid URLBytes: ‘/Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks’ (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateFromFileSystemRepresentation should be used instead.
The freeze occurs in the admin account and logged in domain user.
I have tried updating InDesign- nothing.
Uninstalling through Adobe uninstaller and reinstalling- nothing.
Not using plugins. We are using Extensis Universal Type Client but I wuit it and turned off the Core to see if that helps- nothing.
Ive repair permissions- nothing
Rebooted- nothing
I ended up upgrading to CS6 and had no problems. I would like to resolve this CS5.5 issue though. Any help?I copied Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II/Datastore to the desktop and deleted it from that directory. Did the same for the Mark II folder (Solution 2)
-Failing that the first time, I uninstall/reinstall and didnt bother to update, which is why you see the original InDesign. I'll try and update InDesign and move to 10.7.4 to see if that does anything. My
Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II/Datastore does not currently have these folders because I took them out. Maybe I'll run the crash report again and post it. I have to wait for the designer to finish for the day. I'll update possibly tomorrow.
Thank you! -
My Open 'New Document' function is not working properly on Illustrator CS5
When I open a 'New Document' a message pops up saying 'Print.ai' is not working, I wanted to open a custom 'New Document Profile' not print. The custom option is grayed out and I cannot select it. What do I do?
If you can create a new document by any means, then set up the document the way you want the preset to be, and save the file here:
~/Library/Application Support/Adobe/Adobe Illustrator CS5/en_US/New Document Profiles
You might need to delete/replace the faulty Print.ai file. -
HP 1300 printer fails to print certain PDF documents with OSX 10.7.5.
HP 1300 printer fails to print certain PDF documents with OSX 10.7.5.
I solved this through the phone call help ( which cost me $25 ...) - there was some name colusion in the printer name - the rep basicallt uninstalled everything, did hard resent to all devices - printer, router and Mac, then installed the printer again under new name , seems to solve the problem .
-
Error message: "Document Failed to Print"
Every time I print to the Adobe PDF Printer, I get this error message: "Document Failed to Print".
Problem is that the PDF is created just fine. So it's a ghost error.
I have Windows XP Professional SP3, Acrobat X Pro 10.1.0.
I've repaired Acrobat and still get the same error. Any ideas?
J.R.Here's what I get in the temp directory after the "failed" print
The swtag.log file below
2011-08-22 21:36:52 [1596] SWTAG: _info_: __SWTAG_LOG_FILE__
2011-08-22 21:36:52 [1596] SWTAG: _info_: Get privilege info for "C:\DOCUME~1\JR\LOCALS~1\Temp\swtag.log" returned 0
2011-08-22 21:36:52 [1596] SWTAG: _info_: Set privilege info for "C:\DOCUME~1\JR\LOCALS~1\Temp\swtag.log" returned 0
2011-08-22 21:36:52 [1596] SWTAG: _info_: ==========================================
2011-08-22 21:36:52 [1596] SWTAG: _info_: Start SWTAGGING productName=Acrobat X Pro; licensingCode=AcrobatPro-AS1-Win-GM; locale=MUL; caller=1
2011-08-22 21:36:52 [1596] SWTAG: _info_: Get privilege info for "C:\Documents and Settings\All Users\Application Data\regid.1986-12.com.adobe" returned 0
2011-08-22 21:36:52 [1596] SWTAG: _info_: Set privilege info for "C:\Documents and Settings\All Users\Application Data\regid.1986-12.com.adobe" returned 0
2011-08-22 21:36:52 [1596] SWTAG: _info_: Reading existing C:\Documents and Settings\All Users\Application Data\regid.1986-12.com.adobe\regid.1986-12.com.adobe_AcrobatPro-AS1-Win-GM-MUL.swidtag file
2011-08-22 21:36:52 [1596] SWTAG: _info_: End SWTAGGING
2011-08-22 21:36:52 [1596] SWTAG: _info_: ==========================================
The amt3.log file below
2011-08-22 21:36:52 [1596] AMT: START SESSION, library version 3.5.0.34,3.5
2011-08-22 21:36:52 [1596] AMT: Initializing C:\Program Files\Adobe\Acrobat 10.0\Acrobat
2011-08-22 21:36:52 [1596] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2011-08-22 21:36:52 [1596] AMT: Failed to disable Virtualization SetTokenInformation Failed
2011-08-22 21:36:52 [1596] ServiceLoader: looking for library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
2011-08-22 21:36:52 [1596] ServiceLoader: Found library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
2011-08-22 21:36:52 [1596] PCD thread: PCD thread started
2011-08-22 21:36:52 [1596] PCDService: PCD Service in threaded mode
2011-08-22 21:36:52 [1596] performance: AMTPreObtainProductLicense took 18.970846 ms
2011-08-22 21:36:52 [1596] ServiceLoader: looking for library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
2011-08-22 21:36:52 [1596] ServiceLoader: Found library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
2011-08-22 21:36:52 [1596] AMT: App Product Locale [0] = en_US
2011-08-22 21:36:52 [1596] config: Loading configuration for C:\Program Files\Adobe\Acrobat 10.0\Acrobat\AMT\application.xml
2011-08-22 21:36:52 [1596] config: Found payload code {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] PCDService: found driver code {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] config: config: Host app was installed, using installed license configuration.
2011-08-22 21:36:52 [1596] PCDService: No value for key [FLMap] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
2011-08-22 21:36:52 [1596] config: Setting current license to the driver at startup because no mapping was found.
2011-08-22 21:36:52 [1596] config: Setting current license to AcrobatPro-AS1-Win-GM [ALL]
2011-08-22 21:36:52 [1596] config: payload code: {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] config: driver payload code: {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] config: driver licensing code: AcrobatPro-AS1-Win-GM
2011-08-22 21:36:52 [1596] config: current licensing code: AcrobatPro-AS1-Win-GM
2011-08-22 21:36:52 [1596] config: current locale code: ALL
2011-08-22 21:36:52 [1596] config: Done loading configuration
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] AMT: installedLanguages against the app payloadcode not found
2011-08-22 21:36:52 [1596] AMT: No locales found from Master PCD, hence defaulting to inPreferredLocales
2011-08-22 21:36:52 [1596] config: Setting insalled locales
2011-08-22 21:36:52 [1596] config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2011-08-22 21:36:52 [1596] ServiceLoader: looking for library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\asneu.dll
2011-08-22 21:36:52 [1596] ServiceLoader: Found library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\asneu.dll
2011-08-22 21:36:52 [1596] AMT: config: Finding license info for payload: {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] AMT: config: PayloadCode: {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] AMT: config: Driver PayloadCode: {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] AMT: config: Installed LicensingCode: AcrobatPro-AS1-Win-GM
2011-08-22 21:36:52 [1596] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [BridgeTalkCode] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [BridgeTalkCode] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [AcrobatPro-AS1-Win-GM] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [EULA] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [Registration] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [Registration] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [Growl] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [Growl] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] AMT: config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.
2011-08-22 21:36:52 [1596] PCDService: No value for key [SuiteFeatureCount] in hive [AcrobatPro-AS1-Win-GM] in master.
2011-08-22 21:36:52 [1596] AMT: Application can be serialized (sif file found).
2011-08-22 21:36:52 [1596] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2011-08-22 21:36:52 [1596] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2011-08-22 21:36:52 [1596] config: Setting current license to AcrobatPro-AS1-Win-GM [ALL]
2011-08-22 21:36:52 [1596] AMT: Subsequent launch (serial [97078272311393882603]).
2011-08-22 21:36:52 [1596] AMT: Application state initialized. Obtaining Product License.
2011-08-22 21:36:52 [1596] AMT: Obtaining client features from cache.
2011-08-22 21:36:52 [1596] AMT: Obtaining client product info from cache.
2011-08-22 21:36:52 [1596] AMT: Running in PROV_APP
2011-08-22 21:36:52 [1596] PCDService: No value for key [EULADelay] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [EULADelay] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [MediaTag] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] config: No media tag found for payload {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] config: Using default media policy RET
2011-08-22 21:36:52 [1596] uiswitch: EULA has already been accepted.
2011-08-22 21:36:52 [1596] AMT: This is a subsequent launch. Deferring services.
2011-08-22 21:36:52 [1596] performance: AMTObtainProductLicense took 77.208977 ms
2011-08-22 21:36:52 [1596] AMT: AMT: Validating Product License.
2011-08-22 21:36:52 [1596] AMT: Launch Workflow not yet done in foreground in this session.
2011-08-22 21:36:52 [1596] AMT: Starting Foreground Subsequent Launch Workflow
2011-08-22 21:36:52 [1596] AMT: Running in PROV_APP
2011-08-22 21:36:52 [1596] PCDService: No value for key [EULADelay] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [EULADelay] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [MediaTag] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] config: No media tag found for payload {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] config: Using default media policy RET
2011-08-22 21:36:52 [1596] uiswitch: EULA has already been accepted.
2011-08-22 21:36:52 [1596] AMT: Starting ALM workflow.
2011-08-22 21:36:52 [1596] AMT: Initializing ALM for serialized activation.
2011-08-22 21:36:52 [1596] ALMService: Initializing as licensed app
2011-08-22 21:36:52 [1596] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2011-08-22 21:36:52 [1596] SLCoreService: Starting up SLCore 1.5 Release (build 1.5.21.224873).
2011-08-22 21:36:52 [1596] SLCoreService: Service construction took 0.2 ms and succeed.
2011-08-22 21:36:52 [1596] ALM: _info_: LEID passed AcrobatPro-AS1-Win-GM is used to configure SLCore = 0
2011-08-22 21:36:52 [1596] ALM: _info_: Host app is Licensable App
2011-08-22 21:36:52 [1596] PCDService: No value for key [AcrobatPro-AS1-Win-GM{|}0] in hive [SSC-AS1-LE-Dominance] in master.
2011-08-22 21:36:52 [1596] ALM: _info_: Found LEID AcrobatPro-AS1-Win-GM with AMT Path C:\Program Files\Adobe\Acrobat 10.0\Acrobat\AMT
2011-08-22 21:36:52 [1596] PCDService: No value for key [MediaTag] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] config: No media tag found for payload {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] config: Using default media policy RET
2011-08-22 21:36:52 [1596] ALM: _info_: MediaTagPolicy is RET
2011-08-22 21:36:52 [1596] PCDService: No value for key [NTL_WO_SN] in hive [AcrobatPro-AS1-Win-GM] in master.
2011-08-22 21:36:52 [1596] ALM: _info_: Canonical LEID is AcrobatPro-AS1-Win-GM
2011-08-22 21:36:52 [1596] ALM: _info_: Driver LEID is AcrobatPro-AS1-Win-GM
2011-08-22 21:36:52 [1596] PCDService: No value for key [970787076197273632833643] in hive [RejectedSNDomain_CS5] in cache.
2011-08-22 21:36:52 [1596] SLCoreService: Reading product config [C:\Program Files\Adobe\Acrobat 10.0\Acrobat\AMT\SLConfig.xml]
2011-08-22 21:36:52 [1596] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] ALM: _info_: Set Running Locale to en_US
2011-08-22 21:36:52 [1596] ALM: _time_: (func: ALM_Initialize, duration: 0.015 sec)
2011-08-22 21:36:52 [1596] AMT: Performing ALM silent license verification.
2011-08-22 21:36:52 [1596] PCDService: No value for key [EncryptedSerial] in hive [{AC76BA86-1033-F400-7760-000000000005}] in cache.
2011-08-22 21:36:52 [1596] PCDService: No value for key [Serial] in hive [{AC76BA86-1033-F400-7760-000000000005}] in cache.
2011-08-22 21:36:52 [1596] config: No pre-serial number found in {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] PCDService: No value for key [PSN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2011-08-22 21:36:52 [1596] config: No en_US provisional serial number found in AcrobatPro-AS1-Win-GM
2011-08-22 21:36:52 [1596] PCDService: No value for key [PSN] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
2011-08-22 21:36:52 [1596] config: No ALL provisional serial number found in AcrobatPro-AS1-Win-GM
2011-08-22 21:36:52 [1596] ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
2011-08-22 21:36:52 [1596] ALM: _info_: Searching license for locale en_US ...
2011-08-22 21:36:52 [1596] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2011-08-22 21:36:52 [1596] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2011-08-22 21:36:52 [1596] PCDService: No value for key [970782723113938826035378] in hive [RejectedSNDomain_CS5] in cache.
2011-08-22 21:36:52 [1596] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] ALM: _info_: Found existing serialization under LEID AcrobatPro-AS1-Win-GM, the serial number locale is ALL
2011-08-22 21:36:52 [1596] ALM: _info_: This is the running locale, stop the search
2011-08-22 21:36:52 [1596] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2011-08-22 21:36:52 [1596] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2011-08-22 21:36:52 [1596] PCDService: No value for key [970782723113938826035378] in hive [RejectedSNDomain_CS5] in cache.
2011-08-22 21:36:52 [1596] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [970782723113938826035378] in hive [RejectedSNDomain_CS5] in cache.
2011-08-22 21:36:52 [1596] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [970782723113938826035378] in hive [RejectedSNDomain_CS5] in cache.
2011-08-22 21:36:52 [1596] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] config: Setting current license to AcrobatPro-AS1-Win-GM [ALL]
2011-08-22 21:36:52 [1596] SLCoreService: Syncing to license store...
2011-08-22 21:36:52 [1596] SLCoreService: Found server mkey.
2011-08-22 21:36:52 [1596] SLCoreService: Loading license references...
2011-08-22 21:36:52 [1596] SLCoreService: Found 3 license file(s)
2011-08-22 21:36:52 [1596] SLCoreService: Parsing license file [184302669.lic] succeed.
2011-08-22 21:36:52 [1596] SLCoreService: Parsing license file [44436013.lic] succeed.
2011-08-22 21:36:52 [1596] SLCoreService: Parsing license file [95983277.lic] succeed.
2011-08-22 21:36:52 [1596] SLCoreService: License store synchronization took 153.1 ms and succeed.
2011-08-22 21:36:52 [1596] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2011-08-22 21:36:52 [1596] PCDService: No value for key [PDApp_WF] in hive [AcrobatPro-AS1-Win-GM] in cache.
2011-08-22 21:36:52 [1596] ALM: _info_: Performing Disabled Check
2011-08-22 21:36:52 [1596] SLCoreService: Feature ALM_AcrobatProfessionalGM_10.0 is enabled.
2011-08-22 21:36:52 [1596] SLCoreService: Feature Acrobat_10.0 is enabled.
2011-08-22 21:36:52 [1596] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2011-08-22 21:36:52 [1596] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2011-08-22 21:36:52 [1596] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2011-08-22 21:36:52 [1596] SLCoreService: Feature ALM_AcrobatProfessionalGM_10.0 is enabled.
2011-08-22 21:36:52 [1596] SLCoreService: Feature Acrobat_10.0 is enabled.
2011-08-22 21:36:52 [1596] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2011-08-22 21:36:52 [1596] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2011-08-22 21:36:52 [1596] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2011-08-22 21:36:52 [1596] PCDService: No value for key [ALM_Info_S1] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
2011-08-22 21:36:52 [1596] ALM: _info_: Performing Block Check
2011-08-22 21:36:52 [1596] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2011-08-22 21:36:52 [1596] ALM: _info_: Block Check ByPassed
2011-08-22 21:36:52 [1596] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2011-08-22 21:36:52 [1596] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.172 sec)
2011-08-22 21:36:52 [1596] ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
2011-08-22 21:36:52 [1596] AMT: License check shows serialized product is already activated.
2011-08-22 21:36:52 [1596] ALM: _info_: Entered ALM_NeedANAG
2011-08-22 21:36:52 [1596] ALM: _info_: Exiting ALM_NeedANAG
2011-08-22 21:36:52 [1596] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:36:52 [1596] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2011-08-22 21:36:52 [1596] ServiceLoader: looking for library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\updaternotifications.dll
2011-08-22 21:36:52 [1596] ServiceLoader: Failed to find updaternotifications.dll
2011-08-22 21:36:52 [1596] AUMService: IsUpdaterEnabled call
2011-08-22 21:36:52 [1596] ServiceLoader: Symbol UpdaterNotificationsIsUpdaterEnabled can't be found in library updaternotifications.dll because the library has not been added to the loader
2011-08-22 21:36:52 [1596] AUMService: Could not load function UpdaterNotificationsIsUpdaterEnabled
2011-08-22 21:36:52 [1596] ALM: _info_: Deactivation menu is enabled
2011-08-22 21:36:52 [1596] AMT: Completed Launch Workflow successfully.
2011-08-22 21:36:52 [1596] AMT: Checking client features against cache.
2011-08-22 21:36:52 [1596] AMT: Feature Acrobat 10.0 is licensed (was licensed).
2011-08-22 21:36:52 [1596] AMT: Feature Acrobat_Viewer 10.0 is unlicensed (was unlicensed).
2011-08-22 21:36:52 [1596] AMT: Feature Acrobat_Distiller 10.0 is licensed (was licensed).
2011-08-22 21:36:52 [1596] AMT: Feature Shared_Designer 10.0 is unlicensed (was unlicensed).
2011-08-22 21:36:52 [1596] AMT: Feature Acrobat_DeepExploration 10.0 is unlicensed (was unlicensed).
2011-08-22 21:36:52 [1596] AMT: Feature AMT_ALLOW_DRAGDROP_INSTALL 3.0 is unlicensed (was unlicensed).
2011-08-22 21:36:52 [1596] AMT: Validating client product info against cache.
2011-08-22 21:36:52 [1596] AMT: Starting Data Collection for SWTag_Init()
2011-08-22 21:36:52 [1596] AMT: DoISOTagging() productCanonicalLEID = AcrobatPro-AS1-Win-GM;outMappedLEID = AcrobatPro-AS1-Win-GM, unused = AcrobatPro-AS1-Win-GM
2011-08-22 21:36:52 [1596] AMT: DoISOTagging() productPayloadCode = {AC76BA86-1033-F400-7760-000000000005};driverPayloadCode = {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:36:52 [1596] AMT: SWTag_Init() Tags Arguments Acrobat X Pro; AcrobatPro-AS1-Win-GM; MUL
2011-08-22 21:36:52 [1596] AMT: DoISOTagging() License Status = activated
2011-08-22 21:36:52 [1596] AMT: DoISOTagging() Tags 970782723113938826035378; 10.0; RETAIL
2011-08-22 21:36:52 [1596] AMT: DoISOTagging() Product Version 10; 0
2011-08-22 21:36:52 [1596] AMT: AMT: Product License Validated.
2011-08-22 21:36:52 [1596] performance: AMTValidateProductLicense took 222.976379 ms
2011-08-22 21:36:59 [368] AMT: START SESSION, library version 3.5.0.34,3.5
2011-08-22 21:36:59 [368] AMT: Initializing C:\Program Files\Adobe\Acrobat 10.0\Acrobat\
2011-08-22 21:36:59 [368] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2011-08-22 21:36:59 [368] AMT: Failed to disable Virtualization SetTokenInformation Failed
2011-08-22 21:36:59 [368] ServiceLoader: looking for library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
2011-08-22 21:36:59 [368] ServiceLoader: Found library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
2011-08-22 21:36:59 [368] PCDService: PCD Service in threaded mode
2011-08-22 21:36:59 [368] performance: AMTPreObtainProductLicense took 8.492141 ms
2011-08-22 21:36:59 [368] PCD thread: PCD thread started
2011-08-22 21:37:04 [368] ServiceLoader: looking for library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
2011-08-22 21:37:04 [368] ServiceLoader: Found library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
2011-08-22 21:37:04 [368] AMT: App Product Locale [0] = en_US
2011-08-22 21:37:04 [368] config: Loading configuration for C:\Program Files\Adobe\Acrobat 10.0\Acrobat\AMT\application.xml
2011-08-22 21:37:04 [368] config: Found payload code {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:37:04 [368] PCDService: found driver code {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:37:04 [368] config: config: Host app was installed, using installed license configuration.
2011-08-22 21:37:04 [368] PCDService: No value for key [FLMap] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
2011-08-22 21:37:04 [368] config: Setting current license to the driver at startup because no mapping was found.
2011-08-22 21:37:04 [368] config: Setting current license to AcrobatPro-AS1-Win-GM [ALL]
2011-08-22 21:37:04 [368] config: payload code: {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:37:04 [368] config: driver payload code: {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:37:04 [368] config: driver licensing code: AcrobatPro-AS1-Win-GM
2011-08-22 21:37:04 [368] config: current licensing code: AcrobatPro-AS1-Win-GM
2011-08-22 21:37:04 [368] config: current locale code: ALL
2011-08-22 21:37:04 [368] config: Done loading configuration
2011-08-22 21:37:04 [368] PCDService: No value for key [installedLanguages] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] AMT: installedLanguages against the app payloadcode not found
2011-08-22 21:37:04 [368] AMT: No locales found from Master PCD, hence defaulting to inPreferredLocales
2011-08-22 21:37:04 [368] config: Setting insalled locales
2011-08-22 21:37:04 [368] config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2011-08-22 21:37:04 [368] ServiceLoader: looking for library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\asneu.dll
2011-08-22 21:37:04 [368] ServiceLoader: Found library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\asneu.dll
2011-08-22 21:37:04 [368] AMT: config: Finding license info for payload: {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:37:04 [368] AMT: config: PayloadCode: {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:37:04 [368] AMT: config: Driver PayloadCode: {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:37:04 [368] AMT: config: Installed LicensingCode: AcrobatPro-AS1-Win-GM
2011-08-22 21:37:04 [368] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [BridgeTalkCode] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [BridgeTalkCode] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [AcrobatPro-AS1-Win-GM] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [EULA] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [Registration] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [Registration] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [Growl] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [Growl] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] AMT: config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.
2011-08-22 21:37:04 [368] PCDService: No value for key [SuiteFeatureCount] in hive [AcrobatPro-AS1-Win-GM] in master.
2011-08-22 21:37:04 [368] AMT: Application can be serialized (sif file found).
2011-08-22 21:37:04 [368] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2011-08-22 21:37:04 [368] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2011-08-22 21:37:04 [368] config: Setting current license to AcrobatPro-AS1-Win-GM [ALL]
2011-08-22 21:37:04 [368] AMT: Subsequent launch (serial [97078272311393882603]).
2011-08-22 21:37:04 [368] AMT: Application state initialized. Obtaining Product License.
2011-08-22 21:37:04 [368] AMT: Obtaining client features from cache.
2011-08-22 21:37:04 [368] AMT: Obtaining client product info from cache.
2011-08-22 21:37:04 [368] AMT: Running in PROV_APP
2011-08-22 21:37:04 [368] PCDService: No value for key [EULADelay] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [EULADelay] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] PCDService: No value for key [MediaTag] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:04 [368] config: No media tag found for payload {AC76BA86-1033-F400-7760-000000000005}
2011-08-22 21:37:04 [368] config: Using default media policy RET
2011-08-22 21:37:04 [368] uiswitch: EULA has already been accepted.
2011-08-22 21:37:04 [368] AMT: This is a subsequent launch. Deferring services.
2011-08-22 21:37:04 [368] performance: AMTObtainProductLicense took 32.694099 ms
2011-08-22 21:37:07 [368] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:07 [368] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:07 [368] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:07 [368] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2011-08-22 21:37:07 [368] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2011-08-22 21:37:07 [368] ServiceLoader: looking for library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\updaternotifications.dll
2011-08-22 21:37:07 [368] ServiceLoader: Failed to find updaternotifications.dll
2011-08-22 21:37:07 [368] performance: AMTReleaseProductLicense took 7.449550 ms
2011-08-22 21:37:07 [368] AMT: END SESSION.
Personally, I can't make hide nor hair out of either one of these reports.
J.R.
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