PSE-5 Photo Degradation HELP

I am using PSE-5 on window XP media edition. I was opening 5, when all of a sudden it started adding photos that were already in my organizor. Of course, I hit the cancel button, and it closed. I then clicked on a recently added JPG and it was degraded showing as red and black as if I had sharpened it to the max. I then opened PSD photo files that I had viewed previously and they were now degraded.
I decided after much frustration to opened these PSD and jpeg files in another program and they were ok. I then uninstalled 5, and waited untll the next day to reinstall. No success. I again uninstalled and removed it from the registry. When I reinstalled, degradation remained. I am at a loss and desperate need help.
(I am a recuperating quadriplegic. I've spent the previous 2 1/2 years in the hospital. I am using speaking software to type this message. So please excuse any and all errors. Because of the extremely high medical bills, I was hoping to delay having to upgrade when I cannot use the software to the max. But if it cannot be repaired, then I might not have any other choice.)
I have another program, but I have spent an extremely amount of money on styles, actions, etc. and we hope to be able to use them. OK ,Shirl, off your soapbox. LOL

I have enclosed a photo of my daughter-in-aw and granddaughter. In PSE-5 editor the baby;s legs are completely red, her hand, and wherever there is change in skin pigmentation. Her mother's hair and sunvisor, chest area, inside arm area, and where the skin tone changes. This was in the PSD and JEPG files. When I started to save the web in 5, the screenshots were much clearer. it is only in the editor that the degradation happens, and it is awful. I am hesitent about opening any other files in the edit, but that is the where I can only use my extras.
You have been extremely patient with me, and it is truly appreciated.
HUGS!!

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HP Live Photo FAQ, Help, and Support

HP LIVE PHOTO
HP Live Photo app - available on iOS and Android devices
Make your photos come to life with HP Live Photo! HP Live Photo is a free, fun, and easy app for iOS and Android that lets you share your experiences with friends and family by creating photos that launch short personal videos on a smartphone or tablet.
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1. Watch this short video
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iOS: App Store link Look in the Apple App Store for HP Live Photo.  Available in English only at this time.    Supports iOS 6.0 and above.
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Android: Google Play Store link. Available in English only at this time. Supported at this time only on the following devices:
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Samsung Galazy S3 Mini
Samsung Galaxy S4
Samsung Galazy S4 Mini
Samsung Galaxy Nexus
Samsung Galaxy NoteII
Sony Experia Z
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FAQ - Frequently Asked Questions
Help Printing Live Photos
Troubleshooting Help for Creating, Sharing, and Viewing Live Photos
How to get more Support
FAQ
Can I see an example of what the app does?
Yes. Watch this short video, and the HP Live Photo also app includes a video and an example Live Photo you can print and view from the Live Photo app. Go to Settings and scroll down to the Tools section and select “Print a Sample” to print the sample Live Photo and then view it with the app.
If I have a question about my Snapfish Live Photo order, who should I talk to? (US only)
When you place a Snapfish order from the Live Photo app, you will receive an order confirmation from Snapfish to your email address. Review that email to confirm your order and contact Snapfish if your order appears to be late or does not arrive, or you have questions about the quantities you receive after your order arrives. Check your spam folder if you don't see the Snapfish order confirmation email in your inbox. If you need assistance from Snapfish and cannot find your confirmation email, here is the US Snapfish Help and Support page.
What iOS devices support Live Photo?
The iPhone, iPad2 and later, and iPad Mini, and iPod Touch 5th generation on iOS 6.0 and above. The app runs in 2X mode on iPad devices. Currently, HP Live Photo is supported in the US in English only.
Do I need an iOS or Android device to both create and view Live Photos?
Yes. Currently Live Photos may only be created and viewed on iOS or Android devices at this time.
Can I use any video in Live Photo?
You may use any video recorded on your mobile device using the video function, up to 45 seconds in length. If the video is longer than 45s, the HP Live Photo app will allow you to select a 45 second or less segment from the video.
Where are the Live Photo videos saved when I create a Live Photo?
The videos for your Live Photos are saved over the internet to the cloud. The original video on your device is not affected or modified in any way. HP Live Photo is not a video backup solution, so be sure to save images and videos using your own storage solutions. The live photo videos are not saved to your Facebook account.
When I share a Live Photo via email or Facebook is the video included in the email or post?
No. Only the Live Photo is included in the email or Facebook post. The video is only accessed from the cloud when the HP Live Photo app is used to scan a Live Photo.
If I print a Live Photo to give to family/friends, how will the recipient know how to view it?
The HP Live Photo app allows you to choose between printing just the Live Photo itself, or printing the Live Photo and a set of simple instructions for your recipient on 4x6 or 5x7 photo paper. The instructions explain how to install the HP Live Photo app and view the Live Photo.
Can I share my Live Photos with anyone?
Yes. You can share with any friends/family using a live photo nametag. Even easier, if you log into Facebook from the Live Photo app your Facebook friends are automatically enabled to view any live photos you share with them without having to enter your Live Photo nametag.
What is a Live Photo Nametag?
A Live Photo nametag allows you to share live photos with friends and family who are not a Facebook friend. The Live Photo app will prompt you to create your own custom nametag. This nametag allows Live Photo users who are not your Facebook friends to view your live photos.
Your nametag is printed on the bottom right corner of all your live photos. When you share your live photo with someone who is not a Facebook friend, they can simply enter your nametag in the nametag field on the View screen of the Live Photo app, and then view any of your live photos you share with them. This is a one-time operation - once your friend or family member enters your live photo nametag they will be able to view any of your live photos. Anyone who is a Facebook friends can view your live photos w/out having to enter your nametag.
How do I print a Live Photo from an iOS device?
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How do I print a Live Photo from an Android device?
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Can I print from my Android device to non-HP printers and HP printers that the ePrint app does not support?
Yes. There are some third-party printing apps available for Android devices in the Google Play store (one example is Printershare). If your HP printer is not supported by the HP ePrint app, or if your HP printer compatible is not compatible with the HP ePrint app, you may be able to use a third-party print app to print your HP live photos.
Send the photo to yourself via the Share via email option from Live Photo. Then open the email on your phone and tap on the photo when it displays after downloading. Select the Android Menu option and choose Share. Your print app should appear on the Share list. Select the print app and complete your print as you normally do using that app.
Can I print Live Photos from my computer?
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Do I need a Facebook account to use HP Live Photo?
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See the Printing Live Photos and Troubleshooting sections below. If you can’t find what you need and would like to contact HP Live Photo support, see the Support section below.
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Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience.
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Printing Live Photos shared via email on an iPhone/iPad using Airprint:
Long-press on the image in the email and select “Save Image” from the pop-up list of options and select the Save option.
Go to your Camera Roll and open the image.
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If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions
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- HP Airprint support forum discussion thread: Click here.
- All Airprint enabled printers: http://support.apple.com/kb/HT4356
Printing Live Photos shared via email on an Android device (requires HP printer):
Tap on the image in the email to open the image.
While viewing the image, select Menu>Share
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If you select the HP ePrint app it will open displaying the image – select Print in the HP ePrint app to print the image. Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, and select either 4x6 or 5x7 print size in the HP ePrint app settings.
More information on the HP ePrint mobile app.
HP ePrint mobile app FAQs: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01923321
Printing Live Photos shared via email on PC and Mac:
You can also use the Email option to send a Live Photo to yourself, open the email on your computer and save and print the photo as you normally print photos on your computer.
On a PC, right-click on the photo in the email and select the Save option.
On a Mac, see this information.
If you need additional help printing photos from your PC, Click here.
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It’s usually easiest to save the photo from Facebook and then print it on your computer or device.
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Mobile: Long-press on the photo and select “Save Photo” to save the photo to your device.
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You may also want to try the HP Facebook Photo and Album printing option to print live photos from Facebook shares.
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https://apps.facebook.com/hpprint/
TROUBLESHOOTING
Create:
Can I change the images that the app pulled from the video for the Live Photo?
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What can I do if the HP Live Photo app is unable to find an image in my video for the Live Photo?
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After you select your video, you can use standard iOS video trim functions within the HP Live Photo app to choose your desired begin and end points.
What if my video is longer than 45 seconds?
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Can I use a video from another source?
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It’s taking a very long time to save my Live Photo project. What can I do to speed it up?
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If you are on Wi-Fi and the save is taking more than five minutes or not completing, try changing to 3G or 4G, which usually have faster upload speeds than home or public Wi-Fi connections. (Data charges may apply.) You can also try using a shorter video clip.   (If you are interested, you can use services like www.speedtest.net to test your Wi-Fi and 3G/4G upload speeds.)
How do I view or share Live Photos I’ve already created?
Select the Live Photos option (icon looks like a small stack of photos) in the Live Photo app to view the Live Photos you have created. Select one of them to view the photo and choose a print or share option.
How do I delete a Live Photo from my list of saved Live Photos?
iOS: Go to the Live Photo tab and slide your finger left-to-right on the Live Photo you want to delete. A “Delete” button will appear – select it to delete the photo.
Android: Select the Live Photo icon (at the top of the Live Photo app, looks like a stack of photos) to view your live photos. Long press on a live photo a context menu will appear with Delete and Share options. Select the Delete option.
Share
I’m having problems printing a Live Photo that was shared to me.
See the Printing Live Photos section above for general information and assistance with printing HP Live Photos.
Can I use the app to view a Live Photo on my computer screen?
Yes. If you share the Live Photo via email or Facebook, recipients can use the HP Live Photo app to view the Live Photo on screen and see the video. Results can be affected by the monitor display resolution and type, as well as ambient lighting.
My friend doesn’t have an iOS or Android device. Can I share my Live Photo with her?
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I just need the viewing instruction sheet – how can I print that?
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View:
I have a Live Photo that does not play when I view it through the HP Live Photo app. What’s wrong?
Below are some reasons why this could occur:
The photo is not an HP Live Photo. Look for the small blue icon of a bird in the lower-right corner of the photo to confirm it is a Live Photo.
The person who created the Live Photo must be either one of your Facebook friends, or you must connect to them by entering their nametag (printed on the bottom-right of the live photo) in the View screen in the Live Photo app.
The Live Photo needs to be printed on photo paper for best results.
Ensure sufficient light is available for viewing, and minimize any glare or shadows on the photo.
The creator of the Live Photo may have deleted the Live Photo project from their app. Contact them to confirm it is still available.
An internet connection that is too slow/unstable.
Can I view Live Photos with other augmented reality apps?
No. HP Live Photo requires the HP Live Photo app to view the images and display the video.
SUPPORT
If you are unable to find an answer to your question in the FAQ, Printing Live Photos, and Troubleshooting sections above, you can get support via email for the HP Live Photo application at the following email address:
[email protected]
To ensure a quick resolution of your support question, please provide:
A clear subject line - e.g., “Live Photo – printing problem”
A complete description of your problem – what you are trying to do and what is going wrong.
What iOS mobile device you are using
Your printer make/model
Note that we do not have the necessary information to provide support for photo printing on non-HP printers.
I am an HP employee.

Connybelle wrote:
My HP Photosmart 5514 is set up on wireless. It will not let me print a picture from my computer. No matter what I do, it tells me to insert a memory card. I want to print what is in my pictures on the computer. Any ideas?
If you're trying to print from your computer to your printer via wireless, you have a basic printing question...You can get help for those types of questions in this forum:
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/bd-p/PostPrint
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