Purchased a new iMac - installed CS5 CD - message - Installer failed to initialise....
Purchased a new iMac - installed CS5 CD - message - Installer failed to initialise....
You need to copy all the installer disc to the desktop, Folder by folder. for example, Copy the contents of Payloads folder on Disc 2 to payloads folder of Disc 1, Extension to extensions, etc
Then you will see the setup.app file on the Folder that you created on the desktop.
Run that and check.
Similar Messages
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I recently purchased an upgrade to Photoshop CS6. (Dec 9 2014). I have today downloaded the file (Photoshop_13_LS16.7z
This downloaded OK
When I tried to run the file (Winzip) I got the following message
"Installer failed to initialise. Could be due to a missing file. Please download Abobe support adviser."
I tried to do that and it told me Adobe support adviser no longer exists.
Could you please advise a solution.Extract it to a different location inside a dedicated folder and make sure to not destroy the file and folder hierarchy inside the archive. also run the install with sufficient user privielges and security stuff turned off.
Mylenium -
I have Photoshop Elements 10 and Premier Elements 10 installed on my PC. Both were installed from discs that I bought a few years ago. I recently purchased the upgrade (by download) for both applications to version 13. In accordance with the (scant) instructions received by email, I downloaded the four files required from the Adobe site. I subsequently ran the .exe files, which in turn created directories on my PC, including set-up.exe files for both applications. When I run the setup files, I get an error message stating that the installer failed to initialise. The error message advised me to download the Adobe Support Advisor to detect the problem. That tool does not exist. I then sought assistance from the Abobe support site, initially using the hyperlink suggestions, which were of no use, then using the chat function. The operator kept trying to get me to do something with something called 'Creative Cloud'; which I am not familiar with, and do not use. He then instructed me to download and run a CS5 cleaner tool; however, none of the choices offered by that tool include my issue, or either Photoshop Elements or Premier Elements. I am reluctant to uninstall version 10 of the programs in case I end up losing the lot and therefore wasting even more money than the purchase price for this upgrade.
All I want to do is upgrade my two applications from version 10 to version 13. I have paid the requisite fee but it clearly does not work. I appear to have totally wasted my money. Can anyone please tell me how to get it to work? I do not want to have anything to do with the so-called ‘Creative Cloud’ as I have no idea what it is, and I do not want to lose what I already have (and have paid for previously).
I have tried for a few days to access the so-called 24/7 chat assistance but appeared to have been locked out as every time I try to access it, I get a message that the (24/7) chat is closed. Adobe has taken my money for a product that does not work, and also refuse to help me fix it.
I am very frustrated with a product I bought that does not work, and a 24/7 support service that clearly is not 24/7, and which refuses to assist me. Can anyone PLEASE tell me how to get this to work? Rod.Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha -
Hi - I recently purchased a new iMac. I have a registered cs5 design premium package which is an upgrade - I have no disc for cs4 but have the qualifying serial number for it. I have installed cs5 via download onto my iMac but it is not accepting the serial number. Can anybody help. Does anybody else think that Adobe will loose a lot of customers by not providing any chat or call support for cs5 users??
You can support serial number and activation support.
Mylenium -
I have just purchased a new iMac OS Xlion version 10.7.3 and I'd like to install Windows. I have a disc for XP but the Boot Camp Assistant manual only refers to Windows 7. Please does anyone know if it will it work with XP.?
Get a Virtual Macine software program, Parallels, VMware Fusion or VirtualBox, and install XP in a virtual machine.
You can't install XP in a Boot Camp Partition with Lion or Mt Lion, only Win 7. -
I have just purchased a new iMac and have uninstalled cs6 from my old iMac. Do I just install CS6 as normal or do I need a new code. My licence is for one user
Yes, just install as you normally would using the serial number you originally used.
You did not have to uninstall on the old machine - with your single user license you are allowed to have two activated installations. So feel free to reinstall it if those are the only two machine you plan to have it on and you'd like to have a backup installation. -
I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?
I am not sure what you mean by "Flash Player for steam"; the only Flash Player installers I know is the ActiveX (for Internet Explorer) and the plugin (for other browsers); you can find both at http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header
[topic moved to Flash Player forum] -
I just purchased the new iMac and it doesn't have a cd drive, how do i install cs6
i just purchased the new iMac and it doesn't have a cd drive, how do i install cs6
can someone please tell me how to install cs6
I have the disk but no drive oopsI had the same situation. I have an external disk burner which also acts as a CD/DVD/BlueRay Drive/burner.
Having access to an external drive will solve the problem. As long as it has a USB cable you should be able
to plug it into your iMac, spot the disk icon on your desktop and insert the installer disks and load the software.
Hope that helps. -
I just purchased a new iMac with the latest iLife suite. As part of the migration process in setting up the new machine the 3Ivx video codec was brought onto the new machine as well as my old movies. When I tried opening the movies iMovie crashed and told me it had a problem with the 3IVX video codec, in doing some research I found that the 3IVX video codec created a problem so I deleted it and downloaded Perian 123. The Perian 123 works well with Quicktime but iMove does not now see my old movies. At this point I cannot open any of my movies. Can anyone help? Thanks
There also might be a more updated, compatible 3ivx codec you can install, or just try re-installing a newly downloaded version of of the same old codec: http://www.3ivx.com/download/macos.html
Otherwise download and install MPEG Streamclip: http://www.squared5.com/svideo/mpeg-streamclip-mac.html
In iMovie hold down CTRL and click on the clips that don't open. Choose Reveal in Finder. Convert those files by dragging them into the window of converter program, and save as Apple Intermediate Codec (AIC). That format is native to iMovie and will work perfectly. -
I've Just migrated my mac to a new iMac and CS5 is dead
I've Just migrated my mac to a new iMac and CS5 is dead, I can't uninstall it or do anything with it. When I try to load an application it just crashes (I'm guessing because it needs registering on my new machine) and I can't uninstall it.
I've been using CS5 for the past three years, and contemplating getting Creative Cloud. The problem is, it looks like I didn't every properly register CS5 with my Adobe ID, the software package was a download from a thrid party seller, and the email account the sent all the registration info to is no longer in use. . .
When I try to use Application Manager to uninstall it just tells me I need application manager and gives me a link to Adobe's website to download it. I download it, install it, try again, same result, tells me I need to download it. . .
Frustrating.
Any help greatly appreciated, I'm currently completely stuck!Reinstall properly.
Direct Download Links for Adobe Software
Mylenium -
I have purchased a new iMac, with Safari 5.0.5, but it won't retain bookmarks, I thought I can download a new Safari from Apple. So I deleted Safari from the application folder.
Then I tried to download Safari from Firefox but after finish download, what I got was a dmg file, with a pkg icon (an opened box) and it can't be installed. Same with Google Chrome.
My question is: how can I download Safari? And will it retain bookmarks?Reinstall Safari from the Optional Installs.pkg on your Mac install disc that came with your iMac. Or in your case, you use Pacifist to extract the Safari app from the .dmg file.
To bookmark a webpage:
Go to the webpage you want to bookmark. If you use tabs, you can open multiple webpages in tabs to bookmark them as a collection.
Choose Bookmarks > Add Bookmark, or Bookmarks > “Add Bookmarks for These Tabs.”
Type a name for the bookmark or collection in the dialog that appears.
Specify where you want to keep the bookmark or collection. You can add it to the bookmarks bar, the Bookmarks menu, or to a collection if you have created any.
Click Add.
To add a bookmark quickly, click the Add button in the toolbar, or drag the webpage’s icon from the address field to the bookmarks bar.
To see your bookmarks, choose Bookmarks > Show All Bookmarks.
In the future, rather then deleting an app, come here and ask for help first. More times then not, you will save yourself time and trouble. -
I just purchased a new IMac with PS Elements 12 installed. They migrated my IPhoto library to PSE 12. When I try to import or edit I only get an hourglass symbol or the program freezes
I just purchased a new IMac with PS Elements 12 installed. They migrated my IPhoto library to PSE 12. When I try to import or edit I only get an hourglass symbol or the program freezes
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Bought new Adobe Acrobat Pro XI tried to install but got message installer encountered an error that caused installation to fail, can anyone help with this? I am stuck.
Hello Joe,
did you purchase your product from these firms like Amazon? If yes, this is not a serial number, only a code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
Hans-Günter -
When I purchased my new iMAC 21.5-inch, Mid 2011 I didn't recieve any program/system CD's. If I want to reload a app how would I do it? On my other Mac's I always had system disc's etc.
Thank youI think Apple has reacted to a perceived---or actual---"dumbing down" of the user base. When new Macs shipped with disks, all too many people either blindly threw the disks away of lost them. There are posts all over these forums from people who no longer have their install/restore disks. Some can no longer get proper replacement disks becsue their computer is too old and Apple no longer has a stock of that model's disk.
This is not unique to Apple. PC makers are doing the same thing--providing a restore function internally. -
I have just purchased a new iMac and this is all new to me as it is so different from my PC. I am trying to transfer my iTunes from my PC onto the iMac, I have got as far as pasting the itunes music folder onto the desktop but I cant seem to transfer that into iTunes on my iMac. Can anyone help me out with this?
See iTunes: How to move your music to a new computer
BTW this list os for discussing the list itself. You'll get better response to questiosn you post if you post them to the correct list. I'll ask to have this moved to the iTunes list.
regards
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