Purchased acrobat pro but won't open

Purchased acrobat pro but won't open when I sign in

Hi Coloredge,
What operating system are you on, and what happens when you try to open Acrobat? Do you receive any sort of error message? Did you run into any trouble when you downloaded and installed Acrobat?
I look forward to hearing back from you so that we can get to the bottom of this.
Best,
Sara

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I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

Hi,
Please refer to the help document below:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
Regards,
Sheena

Purchased acrobat pro but keeps defaulting to adobe reader

Purchased Acrobat Pro but keeps defaulting to Adobe Reader

First things first, let's get Acrobat running. When you get the "trial expired" notice, it's because Acrobat doesn't know you have a subscription. To tell it, you have to sign in to tell it you have a license.

I purchased Acrobat pro but am asked to log in each time to use it. when i try to log in it runs out of time and says its an internet error which I know its not

I purchased Acrobat pro but am asked to log in each time to use it. when i try to log in it runs out of time and says its an internet error which I know its not

Sign in, activation, or connection errors | CS5.5 and later

Adobe acrobat pro xi won't open

I purchased acrobat pro xi several weeks ago and now today i cannot open any adobe file. I get a window asking for permission for adobe to change settings on this computers. I click yes and then nothing. No selected pdf will open.

I am also having the same problem does anyone know what is going on?

Acrobat pro 9 won't open pdf files

Just downloaded trial version of pro 9 for Mac. I tried to install pro 8 and found out that it is not compatible with snow leopard. The uninstall in version 8 is also not compatible with snow leopard. So I had all kinds of trouble uninstalling version 8. This may be the problem. I finally got version 8 off the Mac but the uninstall may not be complete. I installed version 9 and I'm having all the same problems that I did after I installed 8.
The uninstall of version 9 worked and I tried reinstalling it. Still won't open a pfd file. The main problem is that I get the following error when I click on a pdf file.
"The document “5 Chptr 2010.pdf” could not be opened. Acrobat cannot open files in the “Adobe PDF document” format."
What do I need to do to get version 9 to work????
Also when I click on the Acrobat icon in my tray the program does not launch. All I get is the menu bar at the top of my screen. On my windows machine when I open acrobat I get the "wizard" screen that allows me to select what tasks I want to do. And when I try to create a pdf file from a msoffice word document it won't allow me to convert the document. I get the following error message.
"Acrobat could not open 'This is a test document.doc' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF or use the Acrobat toolbar found in Microsoft Office applications."
bobrafalovich

Hi rms,
Have you installed Acrobat X and XI Pro both on the same Mac.
Adobe doesn't recommend coexixting different versions of the same software.
Please remove both the versions and install any one of them and then check.
Also make sure you have updated Acrobat to the latest patch.
For 10 it's v 10.1.9 and for 11 it's v11.0.6
Regards,
Rave

Acrobat Pro X Won't Open, please help.

I have Creative Suite 6, which I purchased last summer. I mostly only use Photoshop and Illustrator. I have used Acrobat Pro X before without problems, however I have not used it now for several months. But today, I tried to use Acrobat Pro X, and at first, it opened for maybe 20 seconds, and then closed. I tried to reopen the file again, and on this, and all subsequent attempts, Acrobat Pro would not open at all.
A few minutes ago, I looked at the Acrobat Pro forum, and someone named TMoellman had the exact same problem as I did, with his question being posted earlier today. The moderator told TMoellman to go to the CS forum. I hoped to find his question here, and an answer. But I found nothing.
I have Windows 8.1. I used an application that checks all of my programs for updates, and it told me my Acrobat Pro X was up to date. I also re-booted my PC a couple of times.
What do I do? Thank you, Chuck

Hi Lisley56, I found the solution there is a Plug in for Acrobat X Pro that came with Adobe Suite CS6... I downloaded it and that did it!!! It's called "Acrofix". Try looking it up in the Adobe website!!! I hope it works!!

I just purchased acrobat pro 11 and it won't download. I get this message: Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed. Help!

I just purchased acrobat pro 11 and it won't download. I get this message: Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed. Help!

Gabbimai please try downloading utilizing a different web browser. If you continue to face difficulties with the download process then I would recommend reviewing Find a download link on Adobe.com.

I have installed Acrobat Pro but it won't open. I uninstalled it, reinstalled it and still the same thing. Any suggestions?

I have installed Acrobat Pro but it won't open. I uninstalled it, reinstalled it and still the same thing. Any suggestions?

Hi maggie810,
Which OS are you using?
Did you get any errors during installation?
What version of Acrobat are you installing?
Regards,
Rave

Installed acrobat pro but upon trying to open the program I am directed to a window to purchase on-line version of creative cloud.

Installed acrobat pro but upon trying to open the program I am directed to a window to purchase on-line version of creative cloud. What to do?

Hi Susan,
Please try the following:
The path listed below points to the Library folder at the root of your startup disk, not the Library folder in your user home folder.
Delete all the files from following folders:
/Library/Application Support/Adobe/SL Store/
/Library/Application Support/Adobe/SL cache/
And, delete all files from following folder except cache.db
/Library/Application Support/Adobe/Adobe PCD/
Then launch Acrobat, Accept EULA and enter the serial number again and check.
Regards,
Rave

Acrobat 8 shows in the dock but won't open

I have a new installation of Acrobat Pro, along with PS5. Computer is a mac w/snow leopard. Question is Acrobat 8 shows in the dock but won't open - says PS must be open for it to work - but PS is open(and functioning fine). So how do I get Acrobat working?
Thanks

I opened an earlier version of a CS program (Illustrator 3). Acrobat seemed to find what it needed and opened. It now opens normally - even with CS3 applications closed.

Have CS 5 Installed on my iMac and works ok. But installed on my new MacBook Pro it won't open NEF files from my Nikon D810. Displays NEF icons, but when I try and open them the response is: Make sure latest RAW updates are installed. If problem persists

Have CS 5 Installed on my iMac and works ok. But installed on my new MacBook Pro it won't open NEF files from my Nikon D810. Displays NEF icons, but when I try and open them the response is: Make sure latest RAW updates are installed. If problem persists follow link: http://www.adobe.com/go/kb407111. Have installed Bridge 5.0.2.4; Raw Ref Version 7.0.0.308; DNG converter_8_7_1.dmg; Bridge 5.0.2 Update 2. Also same problem with Lightroom which I don't normally use. Lightroom_3_LS11_mac_3_6.dmg installed.

In the link you posted it states that the Nikon 810 requires ACR 8.6 or newer.
Version of ACR are specific to versions of Photoshop. You cannot use 8.6 nor even 7.0.in CS5.
I believe that ACR 6.7 is the latest that will work with CS5, so make sure you have this installed and get rid of ACR 7.
Having 2 versions of ACR will cause problems.
You have already downloaded DNG Converter 8.7.1.
Have you double clicked the DMG file to allow you to install DNG Converter on your computer?
Be aware that DNG converter is a stand-along application and not a plug-in.
You need to open DNG converter at select the FOLDER that contain your .NEF files.
Don't open the folder and try to select individual files, it doesn't work that way.
After converting your D810 files to DNGs you can then open the DNGs in CS5
The problem is your camera didn't exist when CS5 & its version of ACR was developed.
i don't use Lightroom, but the list mentions Lightroom 5.6 as needed to open D819 so your 3.6 version of LR won't cut it.

I have acrobat pro but I can't open pdf files now.

I have acrobat pro But since a few days ago I can't open any pdf file anymore.If I try with reader I do,but not with acrobat pro.
I need help please.

Do two steps and then retry. Open Acrobat and then
1. Help>Repair
2. Help>Updates
Since it had been working, I assume there was no change in OS or Acrobat.

I purchased an annual subscription to Adobe Acrobat Pro but my Mac 10.5.8 doesn't support it. Is there another Adobe product

I purchased an annual subscription to Adobe Acrobat pro but it doesn't operate on my Mac 10.5.8 operating system.
Is there another Adobe product to which I should ask my subscription be switched so I can convert PDFs into
Word and vice versa?

PDF Pack can do that; but you may only be able to use the online service, since Adobe Reader may also not run on your OS (depending on the architecture).

My new downloaded apps won't open they are in the purchases section of my App Store but won't open?

My new downloaded apps won't open they are in the purchases section of my App Store but won't open?

Try:
Reset the iOS device (no data will be lost). Press and hold the Home and sleep/wake buttons until the Apple logo appears. See if the problem persists after the device reboots (it might take a while).
Download any free app, and then see if any of the other apps, after being re-downloaded, will open.
Good luck!

Purchased acrobat pro but won't open

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