Purchased an app but it didn't upgrade that app in the iphone. Neither do I have that app in the iTunes. Please help.
I purchased an app but it didn't upgrade that app in the iphone. Neither do I have that app in the iTunes that I can sync.. Please help.
Have you tried to redownload it...
Download Past Purchases
http://support.apple.com/kb/HT2519
Log into iTunes using the account the Purchase was made with... Click on Buy... and a notice will come up saying you already have it... do you wish to download it again... Click Yes...
Similar Messages
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MacBook Air intermittently has issues connecting to websites when wireless shows connected to the internet. The pages show that I am offline, but I can ping Google DNS. Windows PC, iPhone and Android phone have no issue displaying the same web pages.How do I solve this issue?
Go step by step and test.
1. Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/PH14204
2. Empty Caches
Safari > Preference > Advanced
Checkmark the box for "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.
3. Deselect Proxies if selected.
System Preference > Network > Advanced > Proxies Tab
Under "Select Protocol", uncheck any box if selected.
Click "OK" then "Apply”. -
Please help me..?! My iphone 4 is low battery so i'm charging for 8 hours and i turn on it..But the iphone 4 can't turn on..!! Please help me..!!
Try
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data -
My windows computer crashed last night and shortly thereafter, my iphone updated to IOS 7 and i was forced to do a system restore before i could preform a backup... I tried accessing my old contacts, texts, notes, pics and apps thru icloud (i have it set up to automatically preform backup). It claims that the last back up was after my computer crashed/the update/system restore... I thought all was lost, then went to redownload some old apps. They all appeared with the icloud symbol next to them (instead of "free" or a price), so i'm assuming that i DO have things backed up on icloud? Why are my apps the only media showing back up? Is there a way i can salvage my contacts, texts, pictures and other deleted media still?
Apps are not included in a backup - only a reference to which apps are on the device. They are restored from copies in the app store.
Here's a test to perform - using a computer's browser, log into icloud.com. Check the contacts and other pages where your data had been stored. If they are not there, then the only place they could be is in a backup, either to itunes or (/and) icloud. You'd have to restore the backup. If the data is there, then your device is not connected to icloud. Go to Settings>icloud to be sure it's logged into the right account.
As for pictures...
Many users have lost photos while preforming a restore from backup or upgrading the iOS. Recall, only photos in the camera roll are backed up to iCloud. There is a way to turn backups for camera roll on/off, perhaps these users had camera roll turned off.
See:
Settings>icloud>Storage & Backups>Manage Storage, tap the device's name and on the next screen, be sure Camera Roll is turned on.
IMPORTANT...
Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream. If using Photo stream, but sure to move the received photos to a permanent album. If you have been doing that, then you can sync those photos back to your device.
If you haven't been saving photos except relying on iCloud to store them in a backup, then that is risky, as many users have discovered. I'm afraid I have no advice in this case - there is no "cure". -
i bought a factory unlocked iphone 4s. it was working fine but when i upgraded it to iOS 5.1 it gave me "no sim" message.
so i tried then to restore the iphone using itunes but it got worse it is giving me now "ICCID: unknown" message please help. any ideas?Please define "factory unlocked". The term is basically meaningless. iPhones are sold either carrier locked or unlocked. Some carriers will unlock them after a period of time upon meeting certain requirements and paying a fee.
There are lots of places that will "factory unlock" an iPhone. This basically translates to "hack". This can cause permanent damage to the phone. Best case scenario is these phones will re-lock to the original carrier on an update or restore. Worst case it they become expensive bricks.
ICCID unknown indicates a critical failure. There is no way to resolve this other than taking it in to Apple and getting the phone replaced. It's very possible that the phone was hacked and attempting to update has now killed it.
Where, EXACTLY, did you get this phone? -
I keep deleting my apps but I still don't get my bytes back, now I only have two apps left. And 0 bytes. No storage at all, I can't do anything, help!
Do you have a lot of photos and videos/movies installed?
How much is your "Other"? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
Cheers, Tom -
My maps app on the iPhone 6 will open for a second then close. Please help
HHow can I get my map on the iPhone 6 to work again? It closes after a split second.
Morning Vjohara,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Best of luck,
Mario -
please help
I can't open my safari or youtube on my iphone
I just want to restor it but I can't
I do all what they ask me to do when I tray to restore
Please helphttp://support.apple.com/kb/TS3694#error3194
This means that either your firewall/antivirus is blocking access to Apple's servers, or you have used your computer to jailbreak an iDevice in the past. The link above tells you how to resolve this issue. -
can not switch my phone back on, yhe apple logo shows but the phone wont do anything, unknown error when trying to reboot from itunes
Does your device have a full charge? Often if you give it a full charge, that will fix the problem
If that doesn't work, plug it into itunes and run any updates that may be available.
Let me know if we are still broken after this. -
Message saying cant connect to iTunes. I've tried ipad, iPhone, mac a d all the same. I've reset router/ broadband connection and I've tested which is all fine. It's just iTunes I can't connect to - I've signed out and it won't now let me sign back in. Please help!!
iTunes is currently experiencing some problems. Keep trying.
http://www.apple.com/support/systemstatus/ -
Exactly what the title says, please help I dont want to pay 120 Dollars for something that is free.
Hi Ella,
We saw your thread and we wanted to help you. We have a toll free customer support number which is open between 5am - 9pm PT, the toll free number is (800) 951-2023. Simply call us and one of our customer care representatives will be able to clarify your current account subscription status.
Thanks,
eHarmony -
I lost my iPod touch 32 GB a month ago, and today I got a new iPod touch 64 GB. While syncing it with itunes, I got my music library, books and purchased items back, but I didn't get my photos and videos.How can I get my old photos back in my new iPod?
Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books. -
I want to inform you about my purchased list I tried to open it many times but invain. I tried to open the list at another device but it didn't open, So I tried another account on my device at it opened, So the Problem is not in my device I think in the account. I hope my problem will be solved soon.
Thanks for interest.It sounds as though you are trying to talk to Apple. Unfortunately, this is a user-to-user forum and Apple does not participate here.
You say you tried opening it "but in vain" - describe what happens, do you get an error statement or is the list just empty.
You tried another account, does that mean you set the Account ID to another one (for the itunes store?) and now you do get a list? Is it the list of apps that you have purchesed? If so, then recall that the device must be connecting to itunes using the ID that was used to purchase the apps. If you later change to another ID, then all the apps purchased under the other ID will be removed.
If I'm not understanding your problem, please describe it again and include more information. -
I just got a new iPad3 ...I was trying to download the apps but it didn't work it gives [code error 1009] what can I do .
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Cheers, Tom -
I gifted my friend an app but he didn't receive it
Today I gifted my friend an app but he didn't receive it, he has a non credit card iTunes account, we both have an iPhone 5, and we are both running iOS 6.0.2, and I know I did everything right, neither did I or he get any email or notification what so ever. Any solutions
Confirm that you had the correct email address, and have your friend check any spam filters in his email application (if he's using a computer, not his iPhone) or in the email account itself (the provider's servers) to make sure that messages from Apple aren't being blocked. If all that is correct, try resending the gift:
http://support.apple.com/kb/HT1541
Regards.
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