Purchased Creative Cloud Photography plan (one-year) but it shows as a trial program.

I have purchased the subscription but it doesn't show when I log into my account and Adobe it counting down my trial period.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • I would like to cansel my Creative Cloud Photography plan (one-year)  .

    I would like to cansel my Creative Cloud Photography plan (one-year)  . But I can not contact support. Chat, phone, e-mail  does not work. What should I do? How do I cancel my membership here.

    >How do I cancel my membership here
    You don't... only Adobe may do that
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Hi, my current plans and products include Creative Cloud Photography plan (one-year) and Creative Cloud single-app membership for Photoshop (one-year), I only use photoshop occasionally and for very basic things, are these two plans required for basic p

    Hi, my current plans and products include Creative Cloud Photography plan (one-year) and Creative Cloud single-app membership for Photoshop (one-year), I only use photoshop occasionally and for very basic things, are these two plans required for basic photoshop use or am I able to go with one or the other ?

    PS is part of the photography plan, so your single app plan is redundant.
    Mylenium

  • Hello. I paid twice for  Creative Cloud Photography plan (one-year).

    Hello. I paid twice for
    Creative Cloud Photography plan (one-year). How to return a second payment?

    This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
    Maybe try
    Contact Customer Care

  • Need to cancel One Year Subscription to 'Creative Cloud Photography plan (one-year)'

    Hi, I need to cancel my 'Creative Cloud Photography plan (one-year)' as my partner already has the full package subscription on the desktop we use at home.
    Thanks,
    Kristie

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Creative Cloud Photography plan(one year) for Individuals : Usage terms

    Hi, I have purchased the above said plan before few months. I like to know the usage terms for this product because i enhanced some of the photos(taken by me) of my friends using this product and shared with them. I did it for free. I like to know that "is it ok?" and also the general usage terms for this product. I am unable to find the details regarding the commercial usage of this product. Kindly let me know. Thanks.

    Licenses and terms of use | Adobe

  • Hi, I have Creative Cloud Photography plan (one-year, prepaid). I installed Photoshop CC but now I am getting a Trial Expired message and am asked to provide the serial number.

    How can I solve the problem? Many thanks

    Vincas+Alesius this is due to the a connection error between the computer and our activation servers.  You will want to try the suggestions offered by Mylenium in message #1.  The most common cause of this issue is the host files.   If you have any specific questions about the steps listed you are welcome to post them to this discussion.
    If you would like direct assistance you are welcome to contact our support team at Contact Customer Care.

  • I double purchase Creative Cloud Photography plan, I want to cancel one.

    Hi,
    I just purchased Creative Cloud Photography plan, but I can not open my photoshop program, I didn't notice that I should wait about 15 minutes to get the subscription works.
    So I purchase again the same subscription. Now I have double subscription for Creative Cloud Photography plan. I want to cancel one.
    Anyone can hel how to do this?
    Thank you,
    Alex

    Its settled now, and i already charged double for same software.
    I call the customer support, send them a message many times, and my request status is WITHDRAWN because
    "Your support case was cancelled because we did not receive a response
    from you"
    How come you guys cant solve this kind of problem?

  • I have just purchased creative cloud photography plan but cannot download photoshop?

    please help

    Please elaborate the issue and Supply pertinent information for quicker answers:
    The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
    Adobe product and version number
    Operating system and version number
    The full text of any error message(s)
    What you were doing when the problem occurred
    Screenshots of the problem
    Computer hardware, such as CPU; GPU; amount of RAM; etc.

  • I already have creative cloud Photography plan and just want to add dreamweaver, is this possible?  Alternatively, I have tried purchasing the Complete - For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

    I already have creative cloud Photography plan and just want to add dreamweaver, is this possible?  Alternatively, I have tried purchasing the Complete — For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

    yes.
    contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

  • Just purchased 1 year prepaid Creative Cloud Photography Plan and Lightroom saying "  Develop Module is Disabled "  What do I need to do to activate the full program?

    Hello,  I just purchased 1 year prepaid Creative Cloud Photography Plan and Lightroom saying "  Develop Module is Disabled "  What do I need to do to activate the full program?

    Are you signed into the creative cloud application manager?
    Did you install Lightroom from the creative cloud application manager?

  • I purchased the Creative Cloud Photography Plan for 9.99 and I cannot gain access to Photoshop, just Lightroom. It worked for night I purchased it and now I cannot open up Photoshop.

    I purchased the Creative Cloud Photography Plan for 9.99 and I can't open up Photoshop.  I had access to it the night I bought it online and now I cannot use it. Will someone help figure this out.  Perhaps I'm an idiot and just missing an obvious step so I apologize for that but, I still NEED HELP!!!

    I have a laptop with a Windows operating system (not lucky enough to have a Mac) and as far the Adobe version, it's the plan for 9.99 that Adobe is offering.   I was under the impression that the Creative Cloud Photography Plan included Photoshop and Lightroom, the latest versions of both, because that's what it said when I purchased it.  I'm sorry my information is too limited or not detailed but, it's a pretty basic concern. I bought something,  it's not working and I want to know why.  Thank you and apologies for sounding rude. Thank you for responding as well. 

  • I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

    I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

    Try Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • Getting 'Trial Expired' on Photoshop but I pay for Creative Cloud Photography Plan (all up to date with payments)

    Trial expired message when loading Photoshop, yet I am paying for Creative Cloud Photography plan, with payments up to date.

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud Photography Plan only works in Trial Mode?

    Hello everyone,
    I bought Creative Cloud Photography Plan for a year and paid for it. I use a mac so i downloaded Creative Cloud app for Mac.
    Donwloaded Photoshop CC and Lightrom 5 (Which are included in Creative Cloud Photography Plan) but i can only run them in trial mode.
    Don't Creative Cloud Photography Plan include to rights to use this programs or do i have to buy licences for them anyway?
    Because i didn't think that i am going to need the licenses, i thought that just the Creative Cloud Photography Plan is enough to use them.
    Does anybody know anything about that?
    Thank you.

    Here is the correct solution for this problem when people with paying subscriptions are being told they are in trial mode on CC - please add this to your support arsenal:
    Try the steps in this help page and remove the opm.db
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available. html
    Go thru the steps in this link to ensure that your computer can communicate with the Adobe servers
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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