Purchased Keynote but cannot find?
Please help, I purchased the full 17.99$ Keynote program through the App Store on my work computer but now on my home computer it doesn't sync and doesnt show up anywhere (like the rest of my itunes/app store purchases). I see the purchase receipt in my purchase history so its in my account but does anyone know how to get it to work on my home computer now? Both of my computers are Macs and Home sharing is activated on both machines. Thank you!!
The Mac App Store version of it isn't compatible with Mac OS X 10.6.8.
(86857)
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HT1390 purchased rental but cannot find it on PC
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c:\program files\common files\research in motion\shared\loaderfiles\
but that won't help much. Try running desktop manager to load the OS.
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You can't purchase iCloud because it is free. You have to install 10.7.2 or later in order for iCloud to be installed on your computer.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
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Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
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OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
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Are my applications compatible?
See App Compatibility Table - RoaringApps.
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Please help me to recovery my account, please send any info at [email address deleted]
thank you very much
Helen
Message was edited by: MobileDevCKIf your subscription has not expired yet, you should still be able to sign in and continue using it.
Would you go to the Adobe Reader home screen, tap "My Account" in the lower left corner, and sign in with the original Adobe ID that you used to purchase the subscription service (Adobe ExportPDF or Adobe PDF Pack)?
If you are having trouble signing in with your original Adobe ID, please see Adobe ID, sign in, and account help. -
I have Adobe Design Standard CS6 purchased 2013 with serial number but cannot find to download it onto a new mac laptop. When I try and add the 24-digit serial number to my account it doesn't seem to work?
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html -
I bought an audio book on my iphone when i went to update my iphone it is now not there. I have the reciept of the purchase but cannot find it on my itunes or on my phone how can i redeem this purchase again?
Nope not there i dont know what to do
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I have been working on a project on final cut pro trial, just purchased the real deal, but cannot find a way of importing the project
You don't import the project.
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Russ -
HI there, i purchased CS5 Photoshop back in 2010, and had to format my mac. Now i need to download my CS5 again, but cannot find the download files. Where can i find the download of CS5? I have my serial code but cannot find the download.Downloading, Installing, Setting Up
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
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Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
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I purchased Lightroom from B&H Photo a few months ago. I did not instal the software, because I was purchasing a new computer in the near future. I am now purchasing that computer, but cannot find the software. B&H suggested that I contact you directly to help me. I have the receipt, and you can look to see that the program was never used. It would be great if you could just send me another copy of the software. Thank you very much.
MarcDownload from Adobe's website
Win: Adobe - Lightroom : For Windows
Mac: Adobe - Lightroom : For Macintosh
Install then enter your serial number when prompted.
I have the receipt, and you can look to see that the program was never used.
The receipt is only of use to B&H. Adobe will have no record of it.
If you quote an Adobe Lightroom serial number then Adobe can confirm if that serial number has ever been registered. That step should not be required at this stage though. Just install the software. -
I purchased a ringtone from itunes store on my iphone5 but cannot find how to assign it as my ringtone. Can anyone offer suggestions please
Help again! lol
tonight I tried to download a ringtone to my iPhone 5. Picked out the one I wanted, clicked on "buy" and was asked for my p/w & if I wanted to assign it to a contact. Yes, entered correct p/w & yes. NO DOWNLOAD - it doesn't show up in my Ringtones under "Sounds" or "Text Tones" and a search of my phone doesn't show it. So, even though my balance was subtracted the cost, I tried again....still doesn't show up on the phone OR in iTunes on my iMac or iPad - and I was charged for it again!! ETA: It doesn't even show up in recent purchases.?!?
iMatch is turned on in all devices and I noticed that in iTunes on my iMac, there is NO tab for "Ringtones" or "Tones" in the top menu across my iTunes screen....however, in my library on the Mac there IS a line item for ringtones, but it's empty when I click on it. This is the 2nd ringtone I've purchased that doesn't show up; thrtefore I cannot use either one but have been charged for both...GRRR
I also noticed tonight that a lot of my options in my Library on the Mac are "grayed out" so I can't even get into them. Yes, I'm signed in & all devices are
authorized. Can't even sync my iPhone & yes I checked that it's marked on both devices. *sigh*
What do I need to do? The closest Apple store is over an hour away from me. Should I reset iTunes or the iPhone (or both)? Not really what I want to do on my long weekend now that I'm finally down to 2 jobs 6 days a week!
TIA for any help anyone can give me!
(BTW, it turned out the other ringtone I'd purchased on 12/1/11 was no longer available (3rd ringtone - actually 1st so the ones in this question are #'s 2 & 3), and Apple was kind enough to give me some free songs.) -
HT1491 I purchased a single and money has been taken from bank but cannot find the music
I bought a single from iTunes store and money has come out of bank but cannot find the music
Hi Tinab127,
The file may have been moved or deleted. For this issue, we will need to refer to the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, I see your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M. -
I havev installed a new Hard Drive on my laptop but cannot find my Photoshop Elements product box with the serial number to install Elements 10 or Elememts Premier 10. How can I find out the serial / installation codes for these? I saw a reply however, it was not my name and assumed it was for someone else. Now timed out. Can UI still have help on this matter please?
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I want to re-install Premiere Elelments 8, but cannot find downloads for version 8. I have the serial no. Where can I download the files for version 8?
Hi Jeff. I did purchase Premiere Elements 8 from Adobe (download version), but couldn't find the files to download again on the adobe.com website. I did, however carry out another search of files from my old PC and eventually found the files to reinstall on my new PC, using my registered product serial no. Installation has worked. It seems that Adobe has stopped supporting version 8 as I could only find version 9 and later for download from the adobe.com website.
Thanks for your prompt reply -
Bought an app but cannot find it anymore
Hello i bought 'buzz hd' on 09/05/11 and got a receipt by email. But when i look for it in the purchased tab i cannot find it anymore.
Could you please help? Thanks.You can download previously hidden apps regardless of version.
http://support.apple.com/kb/HT4919
If the app is not hidden and is no longer offered by the developer in the App Store, you will no longer be able to download it. -
Downloaded an app on my iphone 4, but cannot find it anywhere on my phone.
I downloaded an app (Kick The Buddy) on my iphone 4, but cannot find it anywhere on my phone. iTunes is saying that the app is installed, I only have one page of apps on my phone, and I cannot find it on spotlight either. I have completed one soft reset and one hard reset. Is there anyway that you can help me?
Thanks!!!Hi Jamie Griffin1,
The article below will provide some troubleshooting steps for this issue:
The article has more details and screenshots, but I've quoted highlights below for you:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Apps on iOS
Open the App Store on your device.
Make sure you are signed in with the same Apple ID used for the original purchase.
Tap Updates from the bottom navigation bar.
Tap Purchased on the resulting screen.
Locate the app in your Purchased tab.
Tap the download button
The app will begin downloading and you'll be taken back to your home screen.
I hope this information helps ....
Have a great day!
- Judy
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