Purchased phone but cannot activate it because its asking for the previous owner apple account information
i purchased a iphone 4 which wants the previous owners apple account info.
If you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.
If not, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
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hello, i bought an ipod 5 touch. and i restored it and turned it on, but when i turned it on its asking for the ex owners apple id and password. i have no idea who the old owner was, any help???
I hope you bought this from a store, you can return it and get your money back. BUT if you bought from a person off the street or off the net, someone you don't know... I'm thinking you just got screwed! And are out the money and have an expensive paper weight. I hope I'm wrong, but I think you have a stolen iPod. If you can find the person that sold it to you return it and get your money back, but I'm thinking they are long gone. If you can not find the person report it to the police and turn it over. Sorry and Good luck.
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I just purchased a used ipad I am trying to set it up and it is asking for the previous owners apple ID is there a way to set this up with out this information?
No, you will need to contact the previous owner, he/she is the only person that can remove it from their account : http://support.apple.com/kb/TS4515
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I bought a iphone 4 a few months ago, used from a store .. i had to currently restore and update my phone today due to it saying connect to itunes it wouldnt do anything else so i did other wise, now my phone turns on but wont go past the apple id and the orginal owner still had there apple account in the phone and its asking for that account to actiavte the phone again and not mine , im stuck and dont no what to do i just want my phone to turn on again
please help !
thanks !!!You have encounter Activation Lock, the antitheft feature of the iPhone. The previous owner did not remove the phone from their account. The phone cannot be used until they do. Return to the store and let them sort this out. It is very unusual for someone to "forget" to disable activation lock, as it is necessary to do so to erase personal information on the phone. So it is quite likely you bought a stolen phone.
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Can someone please help me of how to restore an iPod touch 5 generation. I bought it at eBay. But previous owner did not restore it. When I tried to do it it's asking for his email password.
You are running into the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
Your choices:
- Get the Apple ID and passsword and enter it
- Get the previous ownder to remove the iPod from their account
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
- Return the iPod for a refund
- Keep th iPod and now yo have an expensive thin brick and have learned a lesson. It could be that the iPod was stolen or lost. Apple will not help. -
My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download can anyone please help me ????Plus it still has some of the previous owners pictures and videos on it that I want to delete and can't????? Also is there a way to kill the apps that u have used throughout the day the battery doesn't last long at all ??????
- How did you dlete stuff from the iPod? If you have a 1G or 2G iPod and deleted the stuff by going to Settings>Genera.>Reset>Erase aall contents and settings without being connected to a power source, the battery dies before he erase was comleted since it can take hour.
- In any event try the following:
- Connect to a chaging sour for three hours.
- Reset the iPod and then connect to the computer and try to restore va iTunes.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try placing the iPod in recovery moe and then try to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore
- Last try DFU made and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
What can I do to active my new iPhone 5s if I don't have the previous owner apple ID because I don't know him.
So the trick here is at what point are you getting stuck? You'll know whether or not you can use the device after you've restored it in iTunes. If the previous owner had not removed their iCloud account (or turned off Find My iPhone) before you do this, then the phone is forced into Activation Lock (which you'll likely see after restoring the device, upon setting it up). If this is the case, you either HAVE to contact the previous owner and have them help you type in their password or remove the phone from their iCloud account by logging into iCloud.com, or if you can provide valid proof of purchase you may be able to get support through AppleCare or an Apple Store. Otherwise, see if you can return it! Good luck!
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I purchased an iPhone off eBay and the phone isn't stolen or anything but it has the activation lock on it where it says "this phone is linked to an apple account (****@****.edu) I tried contacting the seller and they thought restoring the phone would remove that but its hasn't any idea what I can do or am I screwed and I need to get my money back
The iOS activation lock is a new feature that will be introduced in iOS 7, and is currently only something that can be used as part of the iOS 7 beta. The activation lock is exactly what the name suggests, it's a lock to prevent activation. This is done so that if the device is stolen, it can't be used. There is no work around you can do on your end, the only way it can be done is for the original owner to remove this device from his "find my iPhone" settings, which he can only do by giving you his appleID login details.
As activation lock is part of iOS 7 developer preview beta, you might get more information at the developer forums however it's more than likely you got ripped off -
Please help? How can i activate second hand ipad if its asking the old apple id password?
Take it back. The activation lock is an anti-theft measure and there is no way to bypass it. The seller should have wiped it clean for you and if they can't then it's a very real possibility that the device wasn't theirs to sell in the first place.
You bought a device that can never function so get your money back. -
**** there,
If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
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I cant activate my ipad cause i need the previous owners info what do i do because i cant get it
i bought an ipad of some person i met and it wont let me activate the account because its linked to the previous owners account ... i dont have any of that information so wat can i do
Consider it a lesson learned. The iPad was probably stolen and you got scammed. Never buy an iPad without starting the iPad, check Find My Phone, and ask the seller to turn it off before you accept the device.
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Can't update iPhoto and Kindle apps because they need the previous owners Apple ID
I was recently given a Mac Pro (which I absolutely LOVE). iphoto and Kindle both need to be updated however because they are under the previous owners Apple ID I have no idea how to do it w/out contacting the previous owner?
The apps are licensed for only computers owned by the previous owner. You should delete them from your computer. Find each app in Launch Pad, click and hold on it until it wiggles and an "X" appears next to it, then click the "X".
You can then purchase any you need with your account. Kindle is free, iPhoto is only $14.99 -
Please note here that iPad is wifi only...and I have tried restoring it 3-5 times and still it's locked to the previous owners account
Actually the correct procedure to follow is detailed by Apple in the Support article linked above:
How do I check for Activation Lock before purchasing a used device?
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process. -
Ii'm updating my iphone 3gs but cannot activate it because the message" there is no sim card installed in the iphone you are attempting to activate", appeared. I've already disconnected my iphone and reinserted the sim,still nothing happened.help!
this problem startedwhen i tried to restore my i phone to original version ,when i had resoterd it said connect to itunes when i connected to i tunes it said no sim card installed so it cant be activated ,and now am stuck.i cnahged my simcard 3 times!!!
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i bought and iphone but i can't activate it because i don't have the previous owner icloud account and don't know either how and where to contact him so what sould i do
Find a way to contact whoever you bought it from. If you can't do that, turn it over to the police. The phone is probably stolen. There is NO WAY past the activation lock without the credentials for the Apple ID that was used to lock it.
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