Q10 - Outlook contacts missing after software upgrade

Hi there,
I have an executive at my company who upgraded to the Q10.  It started to freeze when she went to her calendar.  I rebooted the device, checked for software updates and upgraded using the latest available software release.  After that upgrade, all of her outlook contacts disappeared.  Is there a known issue as some forums tell you to delete social media connector and a few other steps.  Is this a known issue....is there a proper process to follow to get this resolved?  Thankfully, I'm still using the Bold 9900 and was going to upgrade to the Q10 but it seems that there are a lot of bugs still in the new release.

you should know that it is better to backup with the nokia pc suite. you are not the first who had this or similar problems after restoring a backup that was made by the phone itself.
you can only try to restore the backup again. i dont know if there is another way to get your contacts out of the backup-file.
you could also try to open the backup-file with a hex-editor on pc to search for the contacts. dont know if this could work
@at all: does a software exist to open such a backup-file on the pc? is it archived by a known software?Message Edited by okidal on 02-Sep-200712:00 AM
V21.0.025 » 04-09-2007 » RM-356 5800 XpressMusic » Language pack 01

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