QoS application for Lync for Mac 2011 clients
Hi guys,
I'm deploying Lync 2013 at a customer site. We'll be applying QoS by enforcing static port ranges within Lync (CsConferencingConfiguration), and applying ACLs on the network equipment and dropping the various Lync modalities into the relevant QoS queue,
pretty standard.
Quick question. What's the expected behaviour for the Lync for Mac 2011 client. Will it honour the port ranges as defined on the Lync server conferencing configuration? Can't seem to find the answer anywhere online or in the forums.
2nd question - does anyone know what the meaning of the following command:
Set-CsMediaConfiguration -EnableQoS $True
According to the TechNet
article titled Enabling QoS for devices that are not based on Windows, it sounds like this command has some role to play in enabling QoS for non-Windows devices... just wondering if that includes Mac OS. Again, information is sketchy
on this.
Cheers, James.
James Frost
One way you can check is simply by running a WireShark capture on a Windows endpoint. Either run a capture on the Mediation server to sniff a PSTN call, or as RTP traffic is point to point in a two-party call you can just call a Windows PC from the
Mac. Look for the DSCP section in the Internet Protocol area as shown in this non-Lync article:
http://conceptsfortheroad.com/2012/06/how-to-verify-dscp-value-in-not-being-stripped/
Or play with this filter "ip.dsfield.dscp == 46" to see if something is being sent at all.
Hopefully someone has done a deep dive and will chime in, but I'd love to see your results!
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
Similar Messages
-
HT1338 Whenever I try to install an update for Microsoft Word:Mac (2011),
Problem
Whenever I try to update ANY version of Microsoft Office:Mac (I have 4.2.3) I get the followng message:
Office 2011 14.2.3 Update (for Microsoft Office: Mac) can’t be installed on this disk. A version of the software required to install this update was not found on this volume.Since this question is about a Microsoft product, you might have more luck getting suggestions if you ask in Microsoft's own forums.
Regards. -
Add in chart for Excel in Mac 2011
is anyone aware of an add in for Excel for Mac 2011 for a Cascade Chart? (not a waterfall / bridge). An example can be seen at https://www.add-ins.com/cascade_charts.htm
The developer at this site only has the chart for PC.Mike -
That is one of the features of my Chart Utility.
http://peltiertech.com/Utility20/PeltierTechUtility.html
- Jon
<I may receive some form of compensation, financial or otherwise, from my recommendation or link. Edited by Host> -
AD stored user Photos do not display in Lync for Mac 2011
I'm using Lync for Mac 2011 14.0.9 and the my user photo as well as the photos of other users who are using photos stored in our AD do not display. This behaviour has been occurring at least since 14.0.5. The behaviour occurs regardless of whether
I sign in using Kerberos or name / Password. This behaviour is common for all our Mac lync users. The only photos that display are ones from windows lync users that have chosen to use a photo that is stored on the internet somewhere.
The Lync for Mac 2011 client is running against Lync Server 2010 and Exchange 2010 servers.
I also have the common problem that I cannot search the global address book for lync users. Maybe this is related but none of the reports I've seen about the address book search have mentioned anything about photos not displaying.
Anyone Experience similar issues or know where I could start to find the problem with the contacts display? It used to work correctly way back in 14.0.2 and subsequently an update around 14.0.5 killed the features for me.
Oh and the Mac is running OSX 10.9 but the issues also occurred in OSX 10.8
Thanks!Hi,
Did you choose “Show a picture from a web address” on Windows Lync 2010 client? If yes, on Windows Lync 2010 client, choose “Default corporate picture” instead of “Show a picture from a web address”. Then open Lync 2011 on Mac computer to test the issue.
The choose will sync to all Lync clients for the same Lync account.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Lync for Windows 8, how to remove a Contact Group?
So I'm using Lync for Windows 8, and I have finally figured out how to add people to groups, but I haven't figured out how to remove old personal groups. I have multiple groups in my Lync that aren't relevant anymore, and I would like to clean things up,
but I see no way to remove them.
Also, I haven't been able to find a good user manual for Lync for Windows 8. If someone has a good manual, I'd love to have that on-hand as well.
The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.Hi,
From you description above, did you mean Lync app for Windows in the Windows Store?
It is simple to delete the groups from Lync app for Windows in the Windows Store.
Right click the “Group Name” of the group which you want to delete, then a list will be showed, one is Rename and other is Delete. Just click “Delete” to delete the group.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Windows2008 AD RMS support office Mac 2011
Hi
Dose Windows 2008 ADRMS will support office Mac 2011 clients? as i understand from this
link for mac office 2011 required windwos 2008R2 AD RMS . please let me know if you have alternative solution or setting for existing windows 2008 AD RMS to support Mac office 2011 clients .
Thanks in Advance .
Thanks Vino ------------------------------------------------------------------------------------------------------------------------Disclaimer: This posting is provided AS-IS with no warranties or guarantees and confers no rights. Please remember to click
“Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ------------------------------------------------------------------------------------------------------------------------how can mac office2011 support clientCertificateMappingAuthentication.
We setup AD、ADCS、ADRMS
environment,and upgraded follow "Information
Rights Management in Office for Mac 2011 Deployment Guide"
Have config clientCertificateMappingAuthentication for certification and license URL in IIS, it work fine on windows pc with office 2010 or 2007.
On mac office 2011, it can't display the user certificate pickup window,
but on the same mac pro, i use safari or chrome navigate "https://drm.domain.com/_wmcs/licensing/license.asmx", it can show certificate pickup window and work fine.
is it the bug of mac rms client? -
MS Office Mac 2011 CD Wont Run
HI,
When i insert the installation CD for MS Office Mac 2011, the CD drive runs-stops-runs-stops etc and eventually spits back out the CD; why won't it read launch the disk properly?
The CD drive works as other CDs are read correctly and without issue.
Tks,Sounds like it might be an issue with the DVD itself. Try giving it a clean by wiping it down with a lint-free cloth.
-
Hi All,
Having an issue logging into my Office 365 Lync service. I have on-site exchange and I'm a bit confused about how to proceed in terms of what goes where:
Email Address: [email protected]
Office 365 Address: [email protected]
Now, on the PC I've just punched in my Office 365 address and password and it's worked fine, however Lync for Mac asks for both an email address an User ID. Using Lyn 14.0.7 on OS X Mavericks.
Any help on getting me logged in would be much appreciated!According to this situation, your account status and the Lync Online service should be fine. Based on my experience, this issue might be related to the Lync client or the environment of the machine.
To narrow down the cause, would you mind performing some steps to see if the issue persists? Please see the following:
1. Try to sign in to Lync by using an incorrect sign-in address which you know won’t work. For example, \EmailAddress @contoso.com. After the sign-in fails, please use the correct sign-in address.
2. Clear cached data
First, delete the following folders:
Users/Home Folder/Library/Caches/com.microsoft.Lync
Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
3. If the certificates for Lync is corrupted, please delete it. To do this, follow these steps:
a. Open the Keychain Access certificate management utility. To do this, in Finder, click
Applications, click Utilities, and then click
Keychain Access. Or, search for Keychain Access by using Spotlight.
b. In the left pane, click login, and then click
Certificates.
c. In the right pane, find a certificate that's named
Unknown or Communications Server, select it, and then delete it.
Note You may have to unlock your keychain by using your password.
d. Close Keychain Access.
e. Restart Lync for Mac.
Also you can refer below link
http://community.office365.com/en-us/forums/166/t/212064.aspx
Please remember, if you see a post that helped you please click (Vote As Helpful" and if it answered your question, please click (Mark As Answer). -
Lync for Mac 2011 - crashing since update to 14.0.7
After the latest update to Lync 14.0.7, Lync is now reproduceably crashing every time my Macbook Pro resumes from display sleep. I am running Mavericks 10.9.1. I am unable to find a direct download for the 14.0.6 update for Lync 2011.
Is there anyway to get that? All MS KB bulletins point to the same 14.0.7 download on Microsoft download center. I can remove Lync and get back to 14.0.2 but that build has other issues for me. Can someone help me??
- Robert BuckmasterHi Everyone
We have a few users reporting this very reproducible error.
We are currently testing the following fix applied via the terminal
cd /Applications/Microsoft\ Lync.app/Contents/Frameworks \
&& ln -s USBHIDWrapper.framework USBHidWrapper.framework
So far it seems to be ok - creating the Symbolic Link
The Problem is because it looks like MS have failed to take in to account that the newer Mac OSes are case sensitive....
I tried the Terminal fix, and saw the symbolic link in the right spot. but it didn't solve my 14.0.7 crashes.
However I still had the 14.0.6 DMG file, and deleted the new and reinstalled the old one but THAT doesn't work either.
What a PITA. -
Lync for Mac 2011- Missing Certificates
I updated my Lync for Mac 2011 and I haven't been able to log in since. If I delete Lync and reinstall without the latest update (14.0.1) then at least I can see Lync but I can't log in. It says "Lync was unable to sing in. Please verify
your logon credentials and try again. If the problem continues, please contact your support team." We are on Office365 in our office and I'm the only one that seems to be missing my certificate in the keychain. Everyone else is having
no problem with Lync.
If I run the update (to 14.0.7) then Lync doesn't even open (this is reproducable every time I do this uninstall, reinstall, update sequence), I just get a big fail window that says the following:
Process: Microsoft Lync [86015]
Path: /Applications/Microsoft Lync.app/Contents/MacOS/Microsoft Lync
Identifier: com.microsoft.Lync
Version: ???
Build Info: Unknown-131205~0
Code Type: X86 (Native)
Parent Process: launchd [176]
Responsible: Microsoft Lync [86015]
User ID: 502
Date/Time: 2013-12-20 09:23:55.154 -0800
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: AC53DD12-73A6-8DE3-FA1C-8B53636E08C5
Sleep/Wake UUID: 88EA8EF0-4BC9-4D66-B8CD-76B3BA39FBFE
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/USBHidWrapper.framework/Versions/14/USBHidWrapper
Referenced from: /Applications/Microsoft Lync.app/Contents/MacOS/Microsoft Lync
Reason: image not found
Binary Images:
0x8fec2000 - 0x8fef4417 dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld
0x90371000 - 0x9041cfff libcrypto.0.9.7.dylib (106) <DA3D5F8E-5822-3D41-BC1C-FFE1CC9BB42B> /usr/lib/libcrypto.0.9.7.dylib
0x9042c000 - 0x90495fff com.apple.SystemConfiguration (1.13 - 1.13) <542075CD-9085-3F30-B84B-DD0277D6A40E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9059b000 - 0x90800ff7 com.apple.AddressBook.framework (8.0 - 1365) <6D80FC70-269E-3C12-A9B4-279F27C58BEF> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9102b000 - 0x91032ffe com.apple.agl (3.2.3 - AGL-3.2.3) <E26A1D2C-596E-31F0-8E70-FC381874F8DA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x92658000 - 0x9285aff7 com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x934da000 - 0x934daffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <8A37963C-DF6F-3DFF-94E9-407DC5DFEDA9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93f08000 - 0x9401fffb com.apple.WebKit (9537 - 9537.73.11) <74634980-1AC4-3874-9BC2-72E1ED8FB534> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x94f26000 - 0x94f7bff7 com.apple.QuickLookFramework (5.0 - 622.3) <3C6ADC02-2C67-361B-B042-47DDCC0EDA5F> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x95c83000 - 0x95cf8ffb com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x95efa000 - 0x95f08ff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x9633a000 - 0x9633afff com.apple.Carbon (154 - 157) <C49AD4A1-8DE3-357D-AEF3-D6CD39EA91EF> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x964cc000 - 0x964ccfff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x96bd0000 - 0x96e3dff6 com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x96e68000 - 0x96f54ff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x980f9000 - 0x98112fff com.apple.Kerberos (3.0 - 1) <91F17EB2-C70C-359C-B09D-96B52D2A9C9F> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x98116000 - 0x98147ff4 com.apple.securityinterface (9.0 - 55047) <0D5ED2B8-C973-3C91-BA45-22501A043263> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x9849e000 - 0x98610ffb com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <E5FFD35D-18CF-333C-BECE-39F8E47BE707> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x98613000 - 0x98621ff3 com.apple.opengl (9.0.83 - 9.0.83) <16CFFD50-217E-3E18-88AF-7F2AD980628B> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9ac69000 - 0x9ac86ffb libresolv.9.dylib (54) <3EC12A7F-6BA1-3976-9F1F-6A4B76303028> /usr/lib/libresolv.9.dylib
0x9b41b000 - 0x9b5c7ff1 com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9b8bf000 - 0x9b8c0fff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
0x9bb23000 - 0x9bd9fff7 com.apple.QuickTime (7.7.3 - 2826.0.1) <42542002-DCFF-3675-B919-440EC5057D56> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9bda0000 - 0x9bdf5ff7 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <0F1C111F-1E64-33BB-A69F-14643B3037D5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.54f36
Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000528ASQ, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub
USB Device: PT-9500PC
USB Device: DG Dashuo USB-V4.0
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:
I've checked out all the forums and walked through some of the steps and I think I figured out my issue: I have NO certificate in my keychain whatsoever; Known or unknown. My account/system administrator here is unsure how to get me a certificate because
we use Office 365 and he says when I install Lync or try to log in it should be giving me a new certificate. Does anyone know how to get me a certificate? Or know how my administrator will get it to install a new certificate?If your OSX filesystem is formatted as: Mac OS Extended (Case-sensitive, Journaled) then the Lync 14.0.7 upgrade will immediately crash. You need to follow the instructions
in the blog post referenced below:
http://preston4tw.blogspot.com.au/2013/12/microsoft-lync-2011-for-mac-1407-bug.html
This will fix the immediate crash and if your Lync worked before the upgrade to 14.0.7 it should work again. If you have certificate problems then this would not be the only
fix required. -
Lync for Mac 2011 does not update Presence properly.
Hello all,
I work in a Enterprise environment, we run Active Directory and bind our Macs to the domain. We use Lync for Mac, and I've noticed that on the Mac clients, the user status does not update accordingly. When my users are in a conference call, it shows
available, etc. It works fine on a Windows machine with that same user.
If the event is on the Outlook calendar, sometimes it will show them as away during that time period, but it does not seem to update when on the phone/in a meeting, etc.
Any advice would be appreciated, my user is on Mac OSX 10.9.3 and Lync 14.0.8.
Thank you,
MichaelWe are seeing the exact same thing at our company. A hundred or more Macs all with broken presence.
Its issues like this that have us looking at Jabber now - Cisco doesn't seem to have buggy OS X software like Microsoft. That will be 40,000+ seats lost due to this and other issues. Maybe if enough hit MS in their pocketbook
they will start paying more attention to Macs.. or at least test them before rolling out software.
Note a few things regarding our setup:
1. Our Lync is on-prem 2010 and 2013 mix
2. Our email is in 365
3. We are using ADFS and FIM for SSO, Dirsync.
4. We do not domain join our Macs. (back when Lion wrecked all our domain joined accounts we stopped with that foolish practice)
It worked with previous versions of Lync 2011.
It works for zero Lync 2011 users. Lync 2013 on-prem domain joined machines work. We see the same thing where a Mac users also logged into 2013 on a Windows machine will help update the Lync 2011 client... but its not an acceptable work-around.
I suspect its having difficulties with the external cert. -
Lync for Mac 2011 will no longer open following 14.0.7 update
Lync will no longer open and crashes immediately on startup following the 14.0.7 update.
Error log as follows:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-12-19 19:33:27 +0000
Application Name: Microsoft Lync
Application Bundle ID: com.microsoft.Lync
Application Signature: UCCP
Application Version: 14.0.7.131205
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x000044a7
Blame Module Name: Microsoft Lync
Blame Module Version: 14.0.7.131205
Blame Module Offset: 0x002cd7ab
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409
Crashed thread: 0Hi,
Seems it's known issue. We will forward the issue to Microsoft feedback channel. You can try the step Joe provided in this thread:
http://social.technet.microsoft.com/Forums/lync/en-US/1ea7487f-5ded-4713-93c8-1abd594aea74/lync-for-mac-2011-crashing-since-update-to-1407?forum=ocsclients
Kent Huang
TechNet Community Support -
Is there tabbed conversation for Lync:MAC 2011?
I am using Lync:MAC 2011, trying to find tabbed conversation for MAC. I have found there is for Windows but was not able to find for MAC. Anyine knows if there is tabbed conversation made for MAC?
As of the date of this posting, this feature still doesn't exist on the Mac client. This is one of a few issues with the Mac client that we've brought up to Microsoft.
-
Lync for mac 2011 not working in corporate LAN
Hi guys,
I have a mac client that has newest version 14.0.10 of lync installed. The Mac works on OS X Yosemite
operating system. The problem is that when you connect to corporate LAN, lync never connects and gives
following error:
Sign in to Microsoft Lync failed because the service is not available or you may not be connected to the Internet.
If you share a connection via mobile or connect via outside network, you are able to log in and lync functions properly
I have tried to update root certificate on mac via copying one from windows client, but with no luck.Hi Itseeker1,
As ErikHMac stated, the new version of Lync for Mac 14.0.11 has been released, you can install it and check if the issue is solved.
I know you have installed the root certificate on Mac, but please check it again and make sure the certificate is issued by an Enterprise Certificate Authority (Internal CA) and
also should be trusted by the Lync Server.
In addition, it looks like an Internet connectivity issue, please try to flush the DNS cache by running the following command.
dscacheutil -flushcache
Hope it can be helpful.
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Lync for Mac 2011 14.0.10 error
Since upgrading to the latest version of Lync for Mac (14.0.10) I keep getting the popup "Credentials are required - Type your user name and password to connect for retrieving calendar data from outlook".
Mac is Macbook Pro running OS 10.9.3, and Outlook version is 14.4.8.
Any thoughts on how to fix? Have cleared document cache, keychain, certificated and library files. Same problem.
Lync client was downloaded from Outlook "Check for Updates" option. Time and dates are set correctly and Mac is synced with time.apple.com.
Please advise.can you check for the port 5061 from internal and external. Mac clients will use this port to connect to Lync.
Regards
John
Regards Mager
Maybe you are looking for
-
I installed OS X version 10.9 successfully on my 2009 iMac. After installation, the latest versions of Keynote, Numbers, and Pages downloaded as an update. When I launch Pages, it is still the 4.0.5 version. Both Keynote and Numbers are the new ve
-
Background color missing in cover photo
I created a three-layer cover for a book. The lowest layer was the cover color and the next layer up was a photograph and text. The photograph had been converted into a shape in Photoshop by outlining it with the lasso tool and then creating a new la
-
IPhone 4 OS 6 - Facetime is stuck on Waiting for activation.....
Hello, I recently got myself a new iPhone and I have been unable to get my Facetime to boot up. It has been stuck on "Waiting for activation..." for over a week and I am unsure how to proceed to get it to start to work again. If anyone can help me t
-
Hi, I have done a simple Webdynpro online Adobe form. I m just putting in a hrad coded value into some text boxes. I have followed the documents available in SDN as well as SAP marketb place. However I am not able to deploy and run the application su
-
Quick Question!!! Please Read and reply.
I have the old iTunes, and every time I try to buy music from the music store, it tells me to update to iTunes 7. I have tried to update to iTunes 7, but either nothing comes up for a download or at the end of the long update, it says invalid and clo