Qosmio G30 - Media center remote control doesn't work in windows

Question

Dear All,
I have Qosmio G30-194,
first i had a problem with the VGA , i send it for repair, when it comes back i noticed that the remote control is not working on windows Media Center, while in A/V mode it work perfectly.
I tried to do full system restore from the recovery DVD, but nothing changed, even i installed Windows Vista with all of its drivers.
Nothing changed also, I borrowed a USB IR received for another remote control it worked perfectly with my remote on windows.
Please advise me what to do, do i send it back to the service center , or there is an easier solution.
Mazen Habbal
N.B, : My laptop info are:
Model Number PQG32E-01P018AR
Thank you in advance

Answer 1

don't expect toshiba to fix problems like this.
they replaced motherboard on my laptop and ever since the remote was not working.. it would turn the laptop on but was unresponsive thereafter. thing's we have tried:
- install software and drivers for remote again
- reinstall windows
- replace reciever
- change motherboard
- change remote
- terminate and restart relevant processes
- downgrade bios
- update bios
- combinations of the above
on several occassions Toshiba told me they were able to replicate and solve the problem but after trying it on my laptop they remembered that actually their one was slightly different.
almost a year later, i still have a non-working remote
my theory is the laptop leaves factory with certain software which Toshiba fail to include in recovery partition and\or bios that is available through them... so once you lose the factory components (i.e.the original motherboard) you also lose some necessary files with them.