Query on SAP Market Place

Hi,
I hope I've selected the right forum for posting a few queries on SAP Market place
Please help me with the below:
Presently, we have an S-User id that is being used by 2 people. Is there any settings or possibility to get / send an email / SMS intimation to both the users every time an OSS message is raised? Alternatively, if another S-user under the same customer ID raises an OSS message, can an email intimation be sent to the Super user?
(At present, I believe an email intimation is being sent once we get a reply from SAP)
Regards

I'm afraid this space focuses on supporting SCN members and their interactions in the community.
There is this document SAP Service Marketplace Overview and FAQ that also contains links to where you can get support for SAP Service Marketplace.

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