Question concerning "Creative ZEN 8GB&qu

Hello!
Today I got my Creative Zen 8gb mp3-player and as far as I tested it I'm quite happy, but there is one problem that annoys me very much: I wanted to put my whole "others"-ordner on the ZEN (an ordner where I have different songs of different artists).
But it's not possible - the ZEN always creates seperate ordners on the different albums the songs are originally from. But I want to have the same order as on my computer and not a thousend new orders with only one song!
And even my audio books aren't in one ordner but in a lot of different ones! I can't here them this way!
I'm really angry about that - when I collect an ordner from my "music-library" I want to have this ordner the way it is on my on the ZEN. Isn't that possible Otherwise I would give the player back, there's no other option for me!
I hope that I just didn't understand a simple trick, because except from this problem, I love the player!
I hope that you can help me,
yours Lilya
PS: I used the ZEN Media explorer to put the ordners on the ZEN, only in case that this is important...
And sorry for my English, I'm from Germany so my English is not perfect!

Use the ZEN MEDIA EXPLORER to make playlists to put the flies in the order you want to listen to them. You do not have to use the Creative Media Source for ripping cds or storing your music library. You can use Windows Media Player for that.

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Creative Zen 8GB Random Shuffle

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Firmware Version: .20.02e
OS: Win XP with Service Pack 3 (Unknown Origin)
Windows Media Player: Version .0.572.545
Motherboard: ASUS P5Q PRO
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Laptop A with Win XP/Service Pack 3/WMP
Laptop B with Win XP/Service Pack 3/WMP 0
Laptop C with Windows 7
RESULT IS ALWAYS SAME.
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Creative Zen 8GB and Naps

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Message Edited by methos979 on 2-07-20070:53 AM

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yes i tried the CD that came with it. but it still does not work.
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Cheers

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Did you try the downloadab;e version instead,
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forwarditon0 wrote:
paul065 wrote:
Hi had mine for week now works great. yes it has a lock on it.
Your response is similar to someone asking you if you have the time and you answer yes, and continue on without giving him the time. Not very helpful.
Actually, it was kinda helpful anyways 'cause I haven't bought the player yet. I just wanted to make sure that there is such a feature before actually making the purchase decision. Otherwise I could've and would've just read the manual...

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I had a Rio Carbon 6GB and I really love it (until it died on me), and I heard that Creative Zen 8GB, Creative Zen Micro 8 GB, Creative Zen V Plus?8GB are good choices to buy? I have readed all reviews from PC World, CNET, MSN, and all three sound good, but what are main differences between them that I need take in to consideration before I buy? I also I have read that you can replace the battery in all of them....is this true? What is the battery life before it needs to be replaced and how much? Thanks

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luvmyrescuedogs

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I have noticed this several times previously and have adjusted the clock accordingly each time...this is not just a random incident.
I have used the player for several hours today but the battery still has lots of charge left and the unit functions correctly minus this time issue.
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I too hope that if others are having this problem that they would add their comments to this thread. I know this is a rather small issue, but it is annoying none the less. I mean otherwise my player is rock solid. Yes I could turn off the display of the clock and not rely on it at all (now I don't because it's always wrong) but that means I am settling for a product that does not work as advertised with ALL it's features working correctly. I am being kind of picky but I just want the product to function correctly... I don't think that's being too out of the ordinary with my expectations.
Anyhow, to make a long story short, I have been issued an RMA number and plan on sending the player off to Creative here in Canada.
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I have also searched this forum for other users who may be having this issue and I did not find too many (I found this interesting). So that is why I created this thread. I am starting to notice, at least at this time, a few others who are having similar experiences as I-yup I agree I am not the first to have problems with my MP3 player nor the last. Just was curious to see if this was a common problem or if I was the lucky one of the bunch or one that people just didn't bother to report...
Regardless everyone's feedback is appreciated and respected.
Anyhow here is their email:
Dear Drew,
Thank you for your contacting us at Creative Technical Support; we
appreciate the opportunity to assist you.
I understand that you are having some issues with your Zen player. The
device does not display the time correctly causing you to reset the time
frequently. I'm sorry for the inconvenience caused; allow me to offer
some possible solutions to this issue.
Prior to sending us an email, I believe you would have gone through some
basic troubleshooting steps for your player. If not, please refer to the
Knowledge Base article below:
How to Use and Troubleshoot Your Zen Player
http://us.creative.com/support/kb/ar...p?l=2&sid=4763
To begin, I would suggest you refer to the following Knowledge Base
article regarding setting the Time and Date on your Zen Player,
specifically the first part that deals with Zen players in general.
Changing Date, Time, Clock and Alarm On A ZEN Player
http://us.creative.com/support/kb/ar...p?l=2&sid=5638
Subsequently, you might wish to update your player's firmware to the
latest version. You may use the Recovery Tool to do so. Please follow
the link below:
http://www.creative.com/products/mp3...me.asp?region=
However, if the time on the player still does not display correctly, you
may need to schedule for a repair or replacement. Please note that your
product will be tested upon receipt and if no malfunction is found in
the product, it will be returned to you.
Please follow this link to have an RMA issued for your product:
http://us.creative.com/onlinerma
All applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.
Thank you once again for contacting us. I hope the above articles are
able to address your concerns. In the mean time, perhaps you might be
interested in the Creative Aurvana In-Ear Earphones for your Zen player.
These earphones have been designed to block out 90% of ambient sound,
thus providing more precise audio reproduction. It would be a great
complement for your player. For more information about this product, do
have a look at our website
http://us.creative.com/products/prod...&WT.mc_id=3862
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards,

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The poor lad he'd been looking forward to his present for ages..
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This issue seems to be all over the internet.. i've seen it on amazon forums and this forum and in places such as UK and USA.
I am now going to try and load some older firmware onto the device if I can and see if that works..
I'll post if it does.
anyone got any suggestions/experiences?
Thanks
Rennie

Here is the phone number I used today here in the US, but it is only for people with problems with warranty and returns and who already have a RMA number. I used it to straighten out a length of warranty question. 405.742.2372? You can also contact them by e-mail.
luvmyrescuedogs

Creative Zen 8gb Blacko

My creative?zen 8Gb mp3 player abruptly shut down leaving a black screen but the power on, and has continued to do so for nearly a month now, I have Formated my player with no results, it would appear the machine has powered down but the battery light is still on, how can I stop this spiratic "blackout" behaviour, when trying to email for warranty service i was lead into a loop on numerous occasions and am unable to email customer support, any help would be greatly appreciated, I would rather not be forced to buy a new Mp3 player when mine is supposed to be under warrenty, but rest assured if I have to resort to paying for a new one, it will not be a creative product should this complete lack of respect for customer satisfaction continue.

Hi,
I've had my Zen 8GB for just one week and the blackout problem is rampant! I had a GB Zen Nano that I LOVED but wanted larger amount for more songs.
I paperclip reset this thing almost 4 or 5 times a day. I've run the Recovery tool, got no error messages, reloaded most of my songs and rebuilt my Playlists...and again, I'm needing the paperclip. This is getting frustrating and as others have posted, trying the "Contact Support" puts you thru an endless loop back to the "We may already have a solution to your problem"
I don't know what else to do and I'm getting really frustrated by this thing and having to go thru all of these resets, recoveries and reloads -- after only owning the thing ONE WEEK!
Please help me!
Thanks

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Hi,
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Mediasource doesn't recognize Creative Zen 8gb

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grantrobbo wrote:
I recently purchased a 8gb Creative Zen and was surpised to find the enlosed CD didn't contain Mediasource. I downloaded Mediasource 5 from the creative website but then after installing it, it'skept saying it didn't recognize my Zen or Zen wasn't connected or something like that. Is there something else I need to do or alternati'vely is there another product similar to Mediasource I can use to organize my music. I want something similar to itunes which I used to use for my ipod. Thanks.
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