Question for Verizon re. HTC return......

I have just upgraded using the Early Edge thing, and now have a Galaxy S5 which I love. However, I need to return my HTC Rhyme to Verizon, and I am not sure how to get rid of all the stuff I have on it - photo's, contacts etc. Do I just need to do a "Factory Reset" to wipe everything out? Thanks.

expat98,
Great news! All you need to do to clean the device is a factory reset http://vz.to/1xTDFVg and remove (or format http://vz.to/1xTE1ey ) any SD card you have installed.
BrianP_VZW
Follow Us on Twitter @VZWSupport

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Question for those that have returned hot MacBooks.

For those that have returned, for exchange, a MacBook for heat, did you return it before the 14 day return perriod?
Mine is at 70C at idle (just running iTunes and Safari) and the top of the unit on the keboard has reached 50C. I took mine in and the Genius said it was within spec. Just kinda currious.

Closing this question.

Question for Verizon Reps

Hello,
I have a couple of questions:
I ordered an iPhone 6 and an iPhone 6+. Will they ship separately since the availability date was different? I believe the 6 was available on 9/19 and the 6+ on Oct. 7.
When I ordered the 6+ it asked me if I wanted to keep my 4G SIM. I answered yes but honestly didn't understand what the question was. Should I keep my SIM or get a new one?
Thanks in advance for the help.
Anthony

Thanks for clarifying that. Is there any way to have the ship separately?
Or could I go to a Verizon store if they have them in stock?
I would love to get the iPhone 6 this Friday and can wait on the iPhone 6+
until Oct. 7.
Anthony
On Wed, Sep 17, 2014 at 1:47 PM, Verizon Wireless Customer Support <

Question for Verizon staff or Knowledgable member ....

It's my first time using a smart phone. If I use the wi-fi connection network in my house to browser/surf the internet will I received extra charges?
OR ....
Will I received extra charges if I download new apps through google's play store using my wi-fi network connection?
I would like to know what specifically gets charged when I use wifi from my home network.
As I DO know, if I use the 3g/4g mobile networks I will definitely get charged... it's added to my data usage.
Can someone at Verizon or knowledgeable forum member give me a more clear simple understanding of all of this ? Your help would truly be appreciated.

Very simply as long as you are connected to your home WiFi there are not any additional charges.
However if you get an app you need to pay for, obviously you will need to pay for that app
In addition, you will still need to add a VZW data plan to the smartphone. But I suspect you knew that

Carrier IQ question for verizon

Here are the questions I would ask Verizon if I could. Does my Droid X have Carrier IQ installed? If so, can I get software to remove it without rooting my phone? If not, can you send me a new phone? If the answer to these questions are yes, no, no then I will be joining in on a class action suit. I never agreed to have keylogger software software installed on my phone.
Verizon needs to let users install whatever software on thier phones that they want, and not install anything they don't want. It is that simple. The days of bloated "Verizon Android" operating systems need to end now.

Gee, it's like no one ever heard of "cookies" (and I don't mean Keebler or SoftBatch).
Anyone doing electronic transactions is doing some form of this. If they claim they don't, they are lying or at least spinning their activities.
Individual privacy died with the invention of the telephone (I remember, as a kid in the days of party lines, some neighbor kid showing us how he listened in on the other parties' conversations and thinking that was twisted). It hasn't gotten any better, it will just get worse. Is it serious? YES. Can we do anything about it? Yes, but we won't. It's gonna take more than a few folks haughtily posturing on an Internet forum (gee, the forum owners can't track us, can they? Please, grow up already) to get anything done. And then, you trust this government to do anything effective that isn't profitable to them?? I'm chuckling now at the thought.
Just face it. We are screwed. In every way imaginable, and not just because, OMG! Phone makers are tracking us. No, an immeasurable percentage of the population cares enough to lift a finger over this. And my faith in humankind says that this ain't gonna change. Go ahead, prove me wrong. No one loves hearing "I told ya so!" more than me, I assure you.
The day I chose this cynical view of things is the day I felt better and quit worrying about it.
There ya go...
Geri O

Cheapest family plan for Verizon Iphone 4S?

So my dad has a 1st Generation droid, data plan (Unknown), Minutes (450), Texting (not unlimited). My mom has a dumb phone same as my dad but no data plan obviously. Now my question how much would it be under a family plan if i got the cheapest data plan, lowest minutes on a phone (i hardly ever call), and unlimited texting? How much would it be a phone you all would think if both my parents have verizon phones.

These are questions for Verizon and can be found on their website or by calling them.

Charged for Equipment that I returned to Verizon...

I took a picture of the Fed-Ex tracking label that was sent to me by Verizon when I returned my Windows Phone to upgrade to an iPhone 6 Plus. Evidently, it doesn't mean anything to keep up with the tracking. I was still charged a return fee of $330 for the phone that I mailed back to them. I upgraded my phone in December 2014 and I returned my old Windows phone at that time. In early January 2015, I received an email from Verizon saying that they had not received the phone I returned. I checked the tracking number from the return label that Verizon sent to me and they HAD received it. I called Verizon on January 7th and spoke with one of their customer service reps (removed) concerning the issue. I was on the phone for almost an hour when she told me that she checked with their warehouse and they did show that I returned a phone to them but it was the wrong one. The only phone I had was the one they sent to me. A few months earlier, I had to use the insurance on my account to order a different Windows phone because the one that Verizon sent me was not working. So, if it was a different phone, I got it through the insurance on my Verizon account. The CSR that I spoke with told me that she would take care of the situation for me and would contact me if there were any problems. That was on January 7th. I never heard back from the CSR, and I assumed the situation was taken care of. I just got my bill and I was charged the non-return equipment fee from Verizon. I will complain to every site I can find on the internet and I will file complaints with the FTC and the BBB. This happened to me once before with Verizon and it took them forever to straighten it out. So, I know this is a SCAM with them. They probably do this thinking that some people will just pay the fee that they don't really owe, and some people probably do. However, I refuse to throw away my money because of Verizon's insistence on scamming their customers. I have a good friend who is a lawyer and I will take that route if need be. Verizon Wireless, for once, please do the right thing. The Fed-Ex tracking number for my device is (removed). I have a family account and I have paid you $300-$400 a month for the last year and a half. I will terminate this account if you do not do the right thing!!!!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

bby the way AT&T gave me $600 to bring 4 lines over so don't cancel. Go switch before dropping them then it is done by new carrier you dont even have to ever talk to Verizon again unless you want to set up pmt arrangements with them. That department was very nice and helpful I even told the nice lady if all their support was as good as her I wo not hav left her response was I hear that a lot lately

What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
msvat <[email protected]> wrote:
msvat created the discussion
"What is the number for Verizon Wireless Corporate Customer Service Complaint for CA"
To view the discussion, visit: https://community.verizonwireless.com/message/1113982#1113982
>

This is for Verizon Customer Service: Is there an estimated date for the 8.1 Denim update for Windows Phones?

Will Cyan be rolled out for the Icon, or should we expect to wait until Denim is supposed to be rolled out around October
<< Moderation discussion removed to comply with Verizon Wireless Terms of Service >> This is a very specific question and Verizon Customer Service can't answer it if they don't have a chance to read the question.
I spoke with Microsoft Customer service, and the agent specifically said MS already pushed Cyan to Verizon, and he, as a WP owner on Verizon, was also frustrated that the updates haven't been rolled out by VZW.
So bottom line question: Skipping Cyan? If so, what is the Denim date?
Message was edited by: Verizon Moderator

Unfortunately the answer is unknown. The majority of the Windows phone threads here are about this exact subject, and that says a lot about Verizon and their ability to communicate on a basic level. You might get your update, you may not. Verizon is in control and doesn't really care.

'Genius' related question for anyone with over 1.2TB of music?

Anyone out there with a iTunes library with over 1.2TB of music?
Reason I ask, is that I've not been able to solve a problem in updating Genuis - I'm getting the error - 'Genius results can't be updated right now. There is not enough memory available ~ Please try again later.' or the 'unknown 4002 error'. The steps I've taken to try and correct sometime back can be found in https://discussions.apple.com/message/12584815#12584815 and also shown here in sequence below.
I keep thinking this will be fixed with the next version iTunes but so far with the latest, things still the same. So looking to see if anyone with a similar size library is having similar problems and it just a limitation of the program or it's something specific on my end that I can fix.
Appreciate...
Up to this weekend I've had not issues with Genius. Worked beautifully and updated last Sunday as I have been doing every week since Apple added Genius. Yesterday I added a few albums and went to update and now getting the error of 'Genius results can't be updated right now. There is not enough memory available ~ Please try again later.' Now my library is well over >200,000 songs and only added 6 albums this time. Music sits on a external 2TB drive ~100GB free and my MacBook Pro has over 60GB open. Running latest Mac OSX and latest iTunes. Nothing new installed or changed since last Genius update.
To the points raised in this thread.
1. I've been updated weekly with a Library with over 200K songs till now with no problem. Majority is what I've ripped from my albums & CDs.
2. Deleted the albums recently added since last successful update - same result.
3. Connected directly to the network bypassing router as suggested here - same result.
4. Reinstalled iTunes program - same result.
5. Repaired permissions - same result.
Problem remains. Welcome any additional thoughts.
Question for anyone with a music library
https://discussions.apple.com/message/12584815#12584815
Ok, tried all the suggestions here yet the problem remains.
In addition what I posted above -
1) Dumped the cookies in user/library/cookies folder
2) Deleted the apple cookies found under Safari Preferences "Show Cookies"
3) Repaired disk permissions
4) Deleted iTunes Library Genius.itdb file
5) Reinstalled iTunes (with the new 10.1 version)
6) Restarted computer
7) Rebuilt iTunes Library folder http://support.apple.com/kb/ht1451
8) Deleted all iTunes dead tracks
http://dougscripts.com/itunes/scripts/ss.php?sp=removedeadsuper
9) Increased internet access speed
10) Removed all open "[" and '}' brackets from songs, albums & artists
10) Rebuilt my entire library from scratch!
Is there anyone out there with over 200K songs that can update their Genius? One thing I noted is the genuis.itdb file is just over 2GB. I'm wondering if there is a maximum size on this based on the error I'm getting. Any thought or know info on this?
Ok, think I may have found something here with this. I backed out all the music added prior to this problem occurring and ran the Genius update. All worked fine. I then started adding the music back little by little (running the update each time) until the problem returned. When the problem came back I ruled out the specific music added by backing that bit out, verified all was ok and added a different batch back in.
Bottom-line it appears that when my library exceeds exactly 1.208TB the problem appears. Interestingly enough it does not appear to be related to the number of songs, the size of the genius.itdb file (in fact when it was working the file was at 2.25GB - larger than what I reported before). It specifically seems to be related to the size of the overall library - when I have it for example at 1.2079 all is ok, 1.2081 it fails with this error.
I did try moving the library and related files to the external drive but same result. abavetta, I think your suggestion of this script may be a workaround for now - although from what I read, is this not the same that you can do anyway with iTunes by holding the alt/option key open start up? In fact I do have two libraries now - one with the 2TB drive which I use at home and another for 2x500GB disks I carry with me when i travel. I just reported the same back to Apple but doubt if any immediate solution will come for this. Too bad as one of the great things about having such a large library is the mixes you can generate via Genius. Anyway, such is life and will just live with this for now. I also just found this program called Tangerine! http://www.potionfactory.com/tangerine/ which creates playlists like Genius - although through a different technique I might also take a look at.

Just to let all know that may be having a similar problem, what I found by accident to fix this problem.
Reset all my Home Folder permissions using the resetpassword method from the startup utility in Lion. Then turned off/on to reset Genius and cleaned out the cache folder for good measure. Finally after more than a year without, have Genius up and running again.

Interview question for support engineer

interview question for support engineer ....please can i get this sir..need to interview for apple as support engineer...thank you

Hi Fritz,
Let us address the problem one by one.
1. You might need to change the source structure to :
-root 1..1
--Value 1..unbounded
Please note root and Value are the names given by me you can use any names as per your wish. But we cannot have the source as you specified, will this source be ok for you?
2. Give File content conversion parameter
recordset name = Vale
Value.endSeparator 'nl'
By doing this there will be a Value node created when the source file has a newline character
3. In message mapping create two UDF
*UDF1 (Simple ?UDF with input field named *input )
for (int i=0;i<input.length;i++)
   output += input<i>;
return output
*UDF2 (Simple UDF with input field named input)*
int i = 1;
String [] value = new String[112];
while (input.indexOf(";") != -1)
String counter = "";
Integer i_int = new Integer (i);
if (i<10)
    counter = "00"+ i_int.toString();
else if (i>9 && i<100)
     counter = "0"+ i_int.toString();
else counter = i_int.toString();
if (input.startsWith(counter)) {
value<i> = input.substring(3, input.indexOf(";"));
if (input.indexOf(";") != -1 )
     input = input.substring(input.indexOf(";")+1);
else
value <i> = "";
i++;
int j;
GlobalContainer globalContainer = container.getGlobalContainer();
globalContainer.setParameter("Output", value);
Now do a mapping like this
Value (context root)--> UDF1 > UDF2> target root node (ie Bewsatz)
By this step you set all the values in global container named Output
3. Now for each target field call this UDF
*UDF3 (Simple UDF with input field named pos)*
GlobalContainer globalContainer = container.getGlobalContainer();
String[] Value = (String[] )globalContainer.getParameter("Output");;
String outvalue;
if (Value != null) {
outvalue = Value(pos) ;
return outvalue;
Call this UDF for each output field with positions like 1, 2, 3, ...111
Please try this
Regards
Suraj

Need help - Ethernet question for DSL

Hi, hoping someone can help me. We are looking into getting Verizon DSL internet, and don't know if we have the Ethernet specifications. We have a flat screen 17" iMac 1Ghz, Dh said he knows we have an ethernet connection but doesn't know about the card. What Verizon says we need is a "10-Base-T Ethernet Network Interface Card (NIC)". How would I find out if we have this? (We are not eligible for the 24hr online chat support and I don't want to pay $49+ for one question)! Thanks,
Erica

Tom & Erica,
You should have very little trouble connecting with Verizon. I have multiple Verizon accounts and they have always been very helpful in getting you set up, even if they need to come out to test/adjust the line-in to your home. You will get a package from them which will include DSL modem, filters, cables and so on.
Don't hesitate to call them for help in setting it up - BUT, tell them at your first opportunity that you are running on a Mac. They will switch you immediately to a Mac person who can walk you thru just about any OS configuration.
And no I don't work for Verizon...Just Kidding
GOOD LUCK
John
Oh, of course you will want to call Verizon and have them test the line prior to/or at the time of your order. They can do that while you are on the line with them and at no charge.

A few questions for Palm T2....

I just inherited an old Tungsten T2, and it really has worked wonders for me for my first week of school, I don't know how I lived without one before. But anyways, here are my questions:
When I put new items into my to-do list, if they are for another day ahead of where I currently am, they disappear, and reappear the day of. Is there a way to show all my to-dos?
Are there other alarm tones & themes I can get for the UI?
Is there anyway that I can use this with my current bluetooth enabled phone? I have tried creating a new connection for the phone section, but it doesn't see my phone, which is wierd because my phone does see it. Is the unit too old to use with my current phone? I have a Casio G'Zone Boulder for Verizon.
Thanks for answering my quesitons!
Post relates to: Tungsten T2

I dont think I can help with the ToDo List issue, but:
2. Try RNS Click Click Alarm, and you might want to look at these:
http://www.freewarepalm.com/music/emeraldsounds.shtml
http://www.freewarepalm.com/utilities/geeksounds.shtml
Themes? Theres the color theme pref panel built in
Theres skinUI: http://www.freewarepalm.com/utilities/skinui.shtml
3. Is your phone set to be Discoverable?
webosnation.com is another option for help.

Need a topic for Verizon Web Site + Issues with Web site (please forward)

Suggestion 1: Add a topic/forum section for Verizon Web site: If I've missed it, please let me know, but I searched the forums and could not find results for "web site," except irrelevant references. Since I could not find one, here is. . .
Suggestion 2: Fix these Web site problems (can someone in Verizon forward these to your Web team? All attempts failed)
On Contact us page, Customer Service link leads to a 404, not found error
Fix faulty 'next page' link in Droid Reviews: When going from page 2 to page 3 of reviews using the 'next' link at the bottom, the reviews change from Droid Reviews to HTC Imagio reviews. Droid still shows at the top, but the content consistently shows that people are reviewing Imagios.
User names like IluvImagio and imagiouser
Features of Imagio are referenced
Bar at top shows 2000+ reviews and image of Droid; info for review section of page shows 300+ reviews
http://www.verizonwireless.com/b2c/productReview?action=showAllReviews&phoneId=5069&item=phoneFirst&...
Suggestion 3: Fix faulty link for forum registration: When trying to register for the forum, I clicked on 'Register.' I got an error that my password and username were incorrect. I thought I'd misclicked, but I could reproduce this.
Cheers.

Hello Artemis51,
My apologies for the late reply on this one. Great feedback! I'll definitely add this to the list of registration issues that we're working on.
Thank you so much for taking the time post these issues in such detail.
Regards,
Kathleen
Verizon Telecom
Online Center of Excellence
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

No web sign in access for Verizon online backup and file sharing - HELP!

I need to sign-in via web browser to my backup files in my Verizon Online Backup and File Sharing service. The Verizon site redesign redirects the old URL with a sign in to a sales page with no way to reach my stored files.
I contacted Verizon support more than a week ago about this asking for a URL with a sign in option to the cloud, was told that it was a problem affecting many customers (obviously eveyone with the online backup and filesharing service!) created by the redesign and that they would have a page created to allow login within 24 hours. I've heard nothing back and still have no access.
I made very clear that this was a HUGE problem for me, as I'm out of the country and rely on file access, and was on deadline for a critical professional project. The support tech I was on live chat with assured me they were working on it and that he would contact me via email as soon as it was resolved. Lots of apologies, etc. but now, a week later ... still no access and no contact. Astonishingly unprofessional.
When I tried again to find a link and/or contact support on Friday I was given no option to file a support ticket, chat with support or do any other kind of follow up. I've tried every search string option possible, including the name of the service with "sign in" appended (the Verizon nomenclature)--site searches a week ago for the service name returned null results. Web searches produce summaries from the old "My Services" page that include "sign in" but those links now redirect to the sales page that tells me how great it is I'll be able to access my files with a web browser with Online Backup and File Sharing. But no option to access the service.
Has anyone figured out a workaround or have a saved URL that still resolves to a Sign In portal?
I grow more desperate by the day. Thanks for any assistance.

I just wasted a lot of time on this same issue -- it turns out I couldn't find my way into the web application because I normally log into a subaccount, and you have to be logged into the primary. I had tried logging into the primary but apparently hadn't tried all possibilities from there.
So I chatted with Verizon support and got the phone number for Online Backup support, left them a message (because their hold music is so repellent I couldn't stand to remain on the line, maybe that's deliberate) and got called back about four hours later (and a second callback the next day, since I hadn't responded to the the voicemail they left on the first callback).
So here are the instructions (until they change the web site again...)
1. log into the primary account (not a subaccount)
2. click My Verizon
3. click My Services on the left
4. click Broadband Essentials and Extras (right under My Services)
5. click the Manage button next to My Subscriptions
6. click the Verizon Online Backup and Sharing xx MB button
The URL that it lands on is this:
https://vzsharing.verizon.net/application_biz/Secure/Home/Default.aspx

Question for Verizon re. HTC return......

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