Question relating to Java printing and where to post...

First of all I am not a developer, but I have a question regarding printing in an application that was developed using Java and am not sure where to post it. I'll pose the question than defer to a moderator to move it if necessary.
Here's the issue and question:
We are using an application that has a host/client structure on several systems that use Windows Vista and XP. I have been told by the support team for this application that they use Java for printing tasks. I don't know if the entire application or just the print engine were developed in Java.
Here's the problem:
Whenever I tell this app to print for the FIRST time after opening the app, it takes between 4 and 5 minutes before it brings up the print menu. Again, this ONLY happens the FIRST time I tell it to print, and subsequent print commands are processed in a more normal timeframe.
If I close this app and immediatly open it again, it goes through the same silly wait time for the FIRST print only.
Tech support had me update Java to the latest incarnation on all machines, but that changed nothing. The guy even had the GALL to blame Java for the issue, can you believe that???
Anyway, my question to you people here - that develop with Java - is what in the world this app ( and I suppose Java ) could possibly be doing with this print job for 4 to 5 minutes?
BTW... these are NEW systems, with Dual-Core processors and a minimum of 1.5 gigs ( the server has 3 gigs) of RAM. Oh, and what I am printing is simply text, no graphics, just plain simple text.
Any and all comments/suggestions appreciated...
bob

Thx ChuckBing,
I agree with you about the application being the most logical source of the problem, and I have already provided their support with all the details that you suggest.
I'll look at the link you provided and see if anything there steers me in a direction....
bob

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Disclaimer
The Author of this posting offers the information contained within this posting without consideration and with the reader's understanding that there's no implied or expressed suitability or fitness for any purpose. Information provided is for informational purposes only and should not be construed as rendering professional advice of any kind. Usage of this posting's information is solely at reader's own risk.
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Regards,
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