Questions about deliveries, invoices and returns.

Hi everybody,
PLease take a look at the following scenario:
I created a Sales Order for a customer, then I created a delivery for this order, posted PGI and created the invoice too. When we arrive to customer, he does not want for example the entire quantity of a delivery item (for example the item 10 of the delivery has quantity 10 and the customer only wants 5). How do I have to handle this situation? Taking in account that the price in the invoice depends on the quantity of the line item (if he buys 10 units, the unit price is $10, but if he buys less than 10, the unit price is for example $11).
Thanks and Regards,

how should I manage the situation if I did not
   do PGI and Invoice neither?
Without any documents, how you have despatched the material ??  Suitable suggestion can be given only based on this.
thanks
G. Lakshmipathi

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