Questions in Solution manager

Hello friends,
Can any one answer these questions
SAP Solution Manager Overview Key points
-       Scope of Solution Managers capabilities
-       Work required to implement and configure Solution Manager i.e. how much is out of box vs. customer/implementation specific?
-       How it can be customized
-       Reports / metrics that solution manager offers
Thanks

Hello,
what is Solution Manager? A platform that provides integrated content, tools and methodologies for implementing, supporting, monitoring, upgrading and operating your enterprise SAP solutions.
My recommendation would be, if you have a chance to attend any of the SAP Solution Manager Seminars www.sapsolutionmanagerseminar.com/ would be the best to do. I am just back from the Amsterdam session. I have mainly worked in SAP Solution Manager projects, but still learned a few things even in areas I have been involved in.
Can you use SAP Solution Manager out of the box without any customizing? No. You need to execute basic customizing and maintain your landsape at the minimum.
For example you have to maintain your landscape. Generate RFC connections, setup up monitoring if required. Configure EWA reports if needed. Service Desk and Change Request Management would be large configurations. There are some reports you can use.
How can it be customized? Check out in transaction SPRO to get some idea, but not everything is in there covered you still need to configure.
There is a SAP Solution Manager book published since this year.
Regards,
Markus

Similar Messages

Some Question about solution manager

Question about Trusted/Trusting system solution manager
1. What is the different between:- thease RFC SAP created automatically ? can we create ?
SAPNET_RFC
SAPNET_RTCC
SAPOSS
SM_NSMCLINT100_BACK
SM_NSMCLINT100_TRUSTED
TRUSTING_SYSTEM@NSM
2. How EarlyWatch Report works, Is that Job run first in R/3 system or solution manager, and what job would be?
3. In Tr: SDCCN "ToDo" where this data comes from ? what posible resons to check if data is not there in R3 system
4. SM_CLNT100_BACK & SM_CLNT100_TRUSTED has login user: solman do we need to put password for that ?
5. In R3 NQA system SMT1 there is no Trusted systems show: when create: messages "No authorization to logon as trusted system"
Thanks in Advanced

ok

Question during solution manager installation SLDDSUSER

Hi,
During the installation sapinst ask me that :
[http://fdf.cod.free.fr/screen10.JPG]
my question is this one :
Who is the user SLDDSUSER?
Is it a user who exist already in the sld in order to connect on the sld?
Or is it a user existing only on solution manager?
Same question on SLDAPIUSER?...
Did it better to changer their name for example choosing j2ee_admin for example.
Thx by advance.
Edited by: Fabrice BABY on Mar 20, 2008 4:44 PM
Edited by: Fabrice BABY on Mar 20, 2008 4:49 PM

Hi Fabrice..
During the previous step you select Register in existing Central SLD() that mean that you are using one SLD already in your network.
The SLDDSUSER and the API User are already in the SLD...
If you dont know the password or you dont want to use a existing Central SLD..press back and select Configure Local SLD..there you create this 2 users and assign the passwords..
bye
Wence
http://www.linkedin.com/in/solutionmanager

Some quick question for solution manager in 2 system landscape

First of all is there any way to not implement Solution manager but to still be able to patch the system.?
i really need it only for this.
If there is no way to avoid the solution manager, tell me is the saprouter the only way for connection to SAP for the patches download. I don't need anything else for now.
IS there a way to use a direct connection to SAP,?
do the sAP router has to have 2 NICs where one is the public and one the private IP?
i need to solve this one quickly so any help would be appreciated
Thank you in advance!

Hi,
you do not need Solution Manager to patch the systems but you need Solution Manager to approve download basket for downloading pacthes.
Information regarding the connection to SAP can be found at:
Note 35010 - Service connections: Composite note (overview)´
Hope this helps.

New Partner Function in CRM (Solution Manager Service Desk)

Hi CRM Gurus!,
Even if this problem is present in my Solution Manager Service Desk I'm creating this thread here in CRM Forum because I thin'k I need the experience of one CRM Expert. Í´ve created this question in Solution Manager Forum also but I hadn´t solved my problem yet.
We add the partner function called "Additional Partner", but I don't know why in the tab "Partners" in the CRM transaction we want to add a new partner but in the partners combo the new one does not appear in the list.
The procedure that I did was: I created a new business partner function and I added this new function to my partner determination procedure, then in SPRO: "Define Partner Determination Procedures" -> I set the option "Only Functions Assigned in Procedure".
These are the values. fro my new function:
Function: ZSLFN004
Text: Additional Processor
Abbrev.: ZAMS
Function Cat.: 0008 Person Responsible
Usage: CRM Customer Relationship Managem.
Relatshp Cat: CRMH06 Is Responsible BP For
The partner functions in my procedure are:
00000001 Sold-To Party (CRM)
00000046 Approved by (CRM)
SLFN0001 System Administrator (CRM)
SLFN0002 Reported by (CRM)
SLFN0003 Support Team (CRM)
SLFN0004 Message Processor (CRM)
ZSLFN004 Additional Processor (CRM)
But in the transactions when I try to add a new partner in the partners tab only the follow functions appears in the combo:
00000001 Sold-To Party (CRM)
00000046 Approved by (CRM)
SLFN0001 System Administrator (CRM)
SLFN0002 Reported by (CRM)
SLFN0003 Support Team (CRM)
SLFN0004 Message Processor (CRM)
I don't know why my ZSLFN004 is not listed in the combo.
By the way, my function was created as a copy of SLFN0004.
Any help would be appreciated.
Regards
Gustavo Balboa

Hi Vishant,
Thanks for your answer, but some one in the Solution Manager forum gave me the answer few minutes ago :). The problem was that in some transaction types (I don't know wich ones or if it aplies to all) the category 0008 - Person Responsible can only appear once, my partner function was a copy of the function SLFN0004 - Message Processor and that function is defined with the category 0008, so I had 2 partner functions defined in the category 0008.
To solve the problem I just adjust my Z function and put the category 0016 - Service Team and let the relationship empty. Then the partner function is now showing in the combo at partners tab.
Again, thanks anyway for the time that you take to answer my question.
Regards
Gustavo Balboa

Solution Manager Setup & Configuartion

Hi There
This is a question on Solution Manager setup.
We are in the process of configuring Solution manager. Basically we have installed two Sol Man 7.0 (Ehp1) systems development (SOD) and Production (SOP)
We are insterested in configuring EWA and also would want CCMS monitoring (diagnostics) for our R3, SCM,and BI systems and we are not implementing CHARM, Service Desk or any other functionalities. I would like to know how to proceed with utilising the Dev and prod Solution manager systems for acheiving the above. I would like to get some suggestion on which system should be used to configure the EWA and monitoring. These are the two scenarios that I am considering and would like some suggestion on.
Scenario1:
create Dev Landsacpe & Solution for Dev systems in SOD and Prod Landsacpe & Solution for Production systems in SOP
Turn on EWA and Diagnostics for Prod system in SOP
Scenario2:
create Dev Landsacpe & Solution for Dev systems in SOD and a master landscape and solutions for all the systems (Dev& Prod) in SOP. Turn on EWA and Diagnostics for Prod systems in SOP
What are the pros and cons for the above options ? Is there any other better options ?
NOTE: We do not have PI(or XI) and have no other Landsacpe config except for BI systems which have been installed as a local SLD. Our R3 4.7 and SCM are on SAP BASIS 620. The idea is to turn on EWA and monitor only the production systems.We are not implementing any Business Solutions in Sol Man system.
Thanks
sapkid

Hi,
>
sapkid wrote:
> Scenario1:
> create Dev Landsacpe & Solution for Dev systems in SOD and Prod Landsacpe & Solution for Production systems in SOP
> Turn on EWA and Diagnostics for Prod system in SOP
> sapkid
This is the SAP recommended way to create your solutions. All Dev Systems into one solution and All PRD systems into a separate solution.
check this note 1257308 for EWA FAQs.
Check these Best Bractices for your BI monitoing
https://websmp209.sap-ag.de/~sapidb/011000358700001121992008E
http://service.sap.com/~sapidb/011000358700001123042008E
Hope this helps.
Feel free to revert back.
-=-Ragu

Where are the actual documents stored in solution manager (KW)?

Hello,
I have a question regarding Solution Manager and storing documentation.
When we in our process structure in a project uploads a word document
(as documentation), where are the file then physically stored?
I have checked the table SA01PHIO (a KW table), here I see a new entry every time I
upload a new word document (or other type of documentation). But this
table does not grow accordingly to the size of the word documents I
upload, so the physical document must be stored somewhere else in the
database.
The description of field 'PHIO_ID' in table SA01PHIO is "Physical document", but since the field is of type char (size 32), then it can only be a link to the actual file?
We need to know where the documents are stored, so that we can plan our
storage strategy and database space management accordingly.
Anyone knows where the files are stored in the database?
Thanks in advance.
Regards

Samuli,
Thank you for your help.
After further searches, I have found exactly what I was looking for.
Samuli, as you said, documents are stored in table SACONT01, but I did not understand how they were stored, as all the data you have in this table is something like:
FF06010102028000343130320000000074040000121F9D02A37D7259692086C2F0D7761017222...
So the information can be benefit to other people searching, I will share it here.
The string of alpha-numeric characters you see above is a "part" of the document.
Document data is cut into clusters, and stored in table SACONT01 (in field CLUSTD, coupled with CLUSTR).
In order to retrieve all the clusters for a given document, you need to get its logical ID (LOIO - LOgical Information on Object):
- Select the document (SOLAR01/02 for projects, SOLMAN_DIRECTORY for solutions)
- Enter DOC_INFO in the transaction code field
- Copy the Object ID
In table SA01PHIO, retrieve the physical id(s) from the logical id (PHIO - PHysical Information on Object).
Search SACONT01 with the physical id(s).
Just as an example:
- 340 entries for a Word document (about 50 pages)
- 57000 entries for a video (200 MB)
Hope it will help.
Regards,
Rémi.

Solution Manager Security

Hello,
I'm responsible to setup Solution Manager to provide Enterprise Support to the customer. I would like my customer to use Solution Manager by using Internet VPN connection. In the middle of preparation, I have some questions for Solution Manager Security. Because our company has very strict security policy, I need to make sure the questions below and make report to the manager.
1. To follow our companyu2019s security policy, I need to select the port. Could you please let me know which port# do we need to open? I think port# 80 and 443 are required to use Internet connection. Are there any required port #?
2. What kind of Standard User Authentication does Solution Manager have? (Basic Authentication, Digest Authentication or other?)
3. I would like to restrict any unauthorized access. What kind of access control does Solution Manager have? (Like Service Market Place, is there any authentication before entering first screen?)
4. Is it possible to access both HTTP and HTTPS? If so, is it possible to restrict to HTTP connection? I think HTTPS is much safer.
I read the Security Guide downloaded from Service Market Place, but still have questions. I really need someoneu2019s help.
Thank you in advance.
Best Regards,
Natsumi

Hi Natsumi,
Your question addresses general topics of SAP NetWeaver Web Application Server.
Please find some answers below and I would recommend to check the standard documentation.
>
Natsumi Kimura wrote:
>1. To follow our companyu2019s security policy, I need to select the port. Could you please let me know which port# do we need to open? I think port# 80 and 443 are required to use Internet connection. Are there any required port #?
>
port #80 is the default port for http, port #443 is the default port for https.
You can define your own port numbers to provide access.
>
Natsumi Kimura wrote:
> 2. What kind of Standard User Authentication does Solution Manager have? (Basic Authentication, Digest Authentication or other?)
>
SAP Solution Manager 7.0 is based on SAP NetWeaver and is using the same authentications options.
>
Natsumi Kimura wrote:
> 3. I would like to restrict any unauthorized access. What kind of access control does Solution Manager have? (Like Service Market Place, is there any authentication before entering first screen?)
>
The first screen is the logon screen. Users needs to have logon data (user, password) to access the Work Center.
The URL for the Key User is accessible in the Internet (and may be further restricted to dedicated IP address by additional network infrastructure).
See section "4.4 Internet Communication Framework" in Security Guide.
See section "4.5 Secure Socket Layer (SSL) for HTTP Connections" in Security Guide.
>
Natsumi Kimura wrote:
> 4. Is it possible to access both HTTP and HTTPS? If so, is it possible to restrict to HTTP connection? I think HTTPS is much safer.
>
Yes, it's possible to offer HTTPS connection, only.
Helpful links:
[Application Help - Additional Information on Network Security|http://help.sap.com/saphelp_nw70ehp1/helpdata/en/0a/0a2e12ef6211d3a6510000e835363f/content.htm]
[Security Guide SAP Solution Manager 7.0 EHP 1 and SP 19 |http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000718044&_OBJECT=011000358700000310012009E]
[How-To install&configure the SAP Web Dispatcher|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722611&_SCENARIO=01100035870000000202&_OBJECT=011000358700000121752008E]
Best regards,
Ruediger

Solution Manager - WF for Document Management

Hi all,
I wonder if any of you have experience with developing workflows in Solution Manager?
I basically need to trigger a simple workflow when there is a change of status in a document stored in the Solution Manager (tcode SOLAR01, Proj. Document tab).
I know that object type SOLMANDOC is available and I know that event signature_process_start is published when the user signs the document. I am not sure how the event gets published - perhaps it is hard coded somewhere, I am just not sure. Any ideas how I can find out? Perhaps I can enhance the code to publish other events?
I have posted the question in Solution Manager forum, but haven't had much luck with it yet.
Thanks in advance for any help you might provide.
Cheers,
Cristiana

Hi,
So far this is what we have done.
on SWE2 we have generated the following triggering event:
    object category: Bor obj type
   obj type: solmandoc
   Event: Signature_process_start
   Receiver type: {defined Workflow}
Linkage settings
   Receiver call: Function module
Receiver FM: SWW_WI_CREATE_VIA_EVENT_IBF
These settings would trigger your Workflow.
You should be able to create the task for your workflow based on each of the methods on the BOR object.
Currently we are using the SIGN method since it allows you to both Review and sign the document.
Current Challenges: we are only allowed to sign the document twice. Once when created and once when reviewed.
We are currently working with SAP in order to allow multiple signature process.

Documentation solution manager

Hello all,
I'm studying for my sap certificaion and as far as i understood there will be also some questions about solution manager.
Does anyone has documentation for me about solution manager?
I never worked with solution manager so it's totally new for me.
kind regards,
camilla

Hi,
I guess the questions would be from ASAP and Project Management using Solution manager. I would suggest you suggest you understand these.
Feel free to revert back.
--Ragu

FI Certification FAQ on Solution manager

Dear Friends Good Evening,
I am appearing for SAP FI Certification on next month first week, so any one could help me
What type of question will come on Solution manager and New G/L?
please let me know the status.
if any one having FAQs on Solution manager and New G/L please forward to me.
Regards,
Babu

Hi Babu,
The new certification system has 55% passing marks.
There is no partial marking. Means any question you answer, it has to be correctly marked to the point. If it has 2 correct options, you have to mark exactly those 2 to get marks.
Questions are 80.
Time Period: 3 hours.
No Negative Marking.
35% questions are from TFIN50_1. 30% are from TFIN50_2. 20% are from TFIN52_1. 10% are from TFIN52_2.
These four books are like bible for the certification.
http://www.daypo.net/test-sap-fi-tfin50_1.html
http://www.saptechies.com/sap-fico-certification-questions/
You DO NOT have to learn the T-Codes for the exam.
There are 4-5 questions from Solution Manager and other online training courses too. These are small and can be read and completed just with in one day.
Thanks
Ranjith

Question for installing Solution Manager & ECC 5.0

Any idea for installing Solution Manager 3.2 on Windows server 2003 with Oracle9i problem when install Database Instance. Installation failed when the intallation progress went to Oracle Post-Load Action.
The message from startsap log file is
"running C:\usr\sap\T01\SYS\exe\run/sapstart.exe name=T01 nr=03 SAPDIAHOST=saptest02 -Wait
start service SAP01_03 on machine
saptest02
OpenService of SAPT01_03 failed. Error#: 1060
CreateNamedPipe for
saptest02\pipe\SAP01_03 Failed, Extended Error #2
start service SAP01_03 on machine
saptest02
OpenService of SAPT01_03 failed. Error#: 1060
C:\usr\sap\T01\SYS\exe\run/sapstart.exe=>sapparam(1c): No Profile Used."
Another question is about installing the Oracle database software: should we choose Create Databse or not when install Oracle Server Software only?
Is my installation process as following correct?
->SELECT A PRODUCT TO INSTALL:
Oracle9i Database 9.2.0.1.0
->WHAT TPYE OF INSTALLATION DO YOU WANT:
Enterprise Edition
->SELECT A DATABASE SUITED TO YOUR NEEDS:
Software only
After end of installation
install Oracle9i Client 9.2.0.1.0->Administrator
Thanks a lot

Hi Shusen, I´m trying to do the same think (Install ECC IDES with Oracle 9i in one computer for educational propose), can you help me with this:
1.I made the same Oracle install process because when I tried with sapserver.cmd nothing happened, for that reason i made:
SELECT A PRODUCT TO INSTALL:
Oracle9i Database 9.2.0.1.0
->WHAT TPYE OF INSTALLATION DO YOU WANT:
Enterprise Edition
->SELECT A DATABASE SUITED TO YOUR NEEDS:
Software only
After end of installation
I did not install client, is this correct?
2.After install this, I run the sapins.exe but show me this error: INSTALL FIRST SAP J2EE ENGINE, I download the JAVA SDK from JAVA page (java_ee_sdk-5-windows) but did not fix the problem: Do you know what file is this? Or, where is it in the DVD installation?
Thanks in advance if you or somebody can help me and excuse me if the answers are obviously, but I´m not a system engineer I´m only try to install IDES for learn SAP WM.
Thanks.

Questions on "FAQ - SAP Solution Manager for VARs"

Hi,
I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
For me it is not quite clear which connections are necessary for which VAR scenrio.. currently we have setup the service desk in our solman. Customer's aren't linked to the solman yet - we have saprouter-saprouter connections. Connecting them via SAP support backbone is an interesting option, especially for incident management. To get this working we should follow note 1124718 right?
But what about the other scenarios like maintenance optimizer and ewa monitoring? I guess for that we definitly need to build up RFC connections to each relevant customer system (~300+x)?! I think it will be hard to handle so many connections - just consider if a customer is cancalling the maintenance contract, everything needs to be removed again... best would be to have a central communication point...
For MOPZ we need up-to-date system information. So everyone is talking about SLD. Do you also recommend this option? There we need again a connection (direct to SolMan SLD or via external SLD on customer side).
According to the FAQ there is a workaround for ewa monitoring for customers with security doubts.. is this also working for non-ABAP components? We need SMD and WI for generating ewas for JAVA systems...
With regards to Enterprise Support contract: ewa only need to be monitored for productive systems? Can a customer be charged if they want to have ewas monitored for other sytems too? How long do we need to keep the ewas (1 month, 3 months, half year) before they are deleted? Are there any specific requirements?
All the work to get these scenarios working.. is this covered within the Enterprise Support contract? Can the customer be charged for work thats done by the VAR in their system (e.g. RFC connections, SDCCN, SLD,...)?
Sorry for this long text.. hope you have some helpful ideas!
Regards,
Richard

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

Question about Alert Framework in Solution Manager

Hi all,
We are planning to use Solution Manager as Central Monitoring Server, so I want to know what the advantage to use Solution Manager is, especially in Alerting.
We can define auto-reaction methods for monitors to send CCMS alerts to Alert Framework where the alerts can be forwarded to the personal responsible via Email or CCMS.
Is there any difference when using Solution Manager? Which additional functions dose Solution Manager provide in alerting?
In normal SAP Alert Framework, you can only define one receipt for escalation. Can Solution Manager support multiple level escalation? For example, an alert is sent to A, if the Alert is not confirmed by A, then the alert is forwarded to B automatically. The same way the alert can be forwarded to further persons.
Any idea?
Thanks!
Regards,
Hui

Hi Hui,
On my opinion there is no any advantage in useíng SAP Solution Manager as central alerting systems in respect to RZ20. The arguments are as follows:
- in SAP Solution Mnager you have performance restrictions on number of alerts to be displayed in one screen caused by the fact that the alerts are displayed in HTTP format
- All the customizing in SAP Solution Manager for System Monitoring is Solution specific and not transportable. It means that if you have got corrupted your system monitoring session (that happens not seldom) your settings are lost. If you have created another Solution for the same systems you have to perform customizing from the scratch
- Customizing is also not very esay to do. I would do recommend to use "User defined Alerts" Please have a look at the SAP Note 1023959 fro this topc
- SAP Solution Manager does not provide alerting mechanism -> you have to relay to ALM in any case. Here by the way to your second question I would say that it is possible implement exactly process you have described. In the ALM category you can use button escallation to define another person that would be informed via e-mail in case the first Recipient have not completed alert from this category within predefined time
+ The only feature that is unique with System Monitoring with SAP Solution Mnager is the possibility to change threshold values for all the MTEs / MTE Classes that are defined in User Define Alerts an one button click
At the conclussion I would say that there are some custommers that are using SM as monitoring platform But more pragmatical would be to configure RZ20 with help of Rule-based alerts and self- defined system groups and use ALM as alerting infrastructure. In this case you can save in plain XML file your Alert configuration and export it in any other system. ALM has on my opinion enogh functionality for alerting
Best Regards
Andrey

CRM Related Questions for Configuring Service Desk in Solution Manager

Hi All,
We have 3 requirements while configuring service desk in solution manager:
1) Is there any possibility that we can restrict view of messages in solman for different teams. E.g: Finance Support team should not view message raised for Material Management Team ?
2) Is there any possibility in service desk that we can assign message on the basis of location e.g: message raised for finance from location A should go to different support team of finance and for location B, it should go to different finance team ?
3) Is there any possibility that we can make some question necessary while user is raising very high priority message from satellite system e.g: when we raise Very high priority message on service market place, we need to answer few mandatory questions ?
I tried to search these functionality in standard scenario but I am not able to find something relevant. Please suggest.
Thanks
Sunny

Hi Rama,
I Need to configure the feature to generate a ticket to SAP directly in VERY HIGH priority.
Could you please help me out into this. If you have any doc related to that Please send me.
Thanks in Advance!
Regards,
Prabhat Singh

Questions in Solution manager

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