QuickTime files will not play tutorials on Apple's site

I have tried watching training videos on Apple's site and can't get them to play as well as new iPhone training video.
http://www.apple.com/finalcutexpress/tutorials/
http://www.apple.com/iphone/guidedtour/tour/small.html
I have tried on several machines and get the same results.
MacBook 2.4 GHz, 4 GB Ram
OS X 10.5.2
Safari 3.0.4
QuickTime 7.4.1
MacBook Pro 2.33 Ghz, 2GB Ram
OS X 10.5.4
Safari 3.1.2
QuickTime Pro 7.5

I've found an issue with movies when the audio is IMA format. Is that the format of your audio?

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Quicktime X will not play some Apple Mpeg 4 Movie Files

Hi,
Having a strange issue. Quicktime X will not play some of my Apple Mpeg 4 Movie files anymore.
The files open fine in Quicktime 7, but not Quicktime X.
I receive the error message "The document could not be opened. A required Codec is not available"
I have installed other codecs (Flip4Mac as well as Perian), but no luck. Have re-installed Quicktime X (10.1) and software is all up to date (running Lion 10.7.2). The movie file works fine if I import it to iTunes as well.
Called AppleCare Support and they could not come up with an solution. Does anyone here have any ideas?
Thanks!

(BTW, I just realized this was an MPEG-4 topic - my issue wasn't necessairly centered around that architecture)
Yes, I naturally assumed that you were having problems at some point with MPEG-4 Part 2 or Part 10 content.
Since I mentioned "from," I should have mentioned what the codec/wrapper was (it was captured into a .mov file using DV/NTSC via "Capture Now" in Final Cut Pro studio V7, via an analog-to-digital converter). What makes this confusing is that files captured with the same settings sometimes open right into QuickTime X with their audio/video intact, and at other times, only the audio shows up (where upon opening that same file in QT 7, we can see both audio and video). Interestingly, the problem files icon shows up on the desktop as the generic movie icon, whereas the "normal" files' icon is the first frame of the video.
May we assume at this point that the source video data is DV-25 with 16-bit Interger (Linear PCM) audio sampled at 48.0 KHz and it is the scratch MOV file that may or may not open/play correctly in QT X but always opens correctly in QT 7?
Ultimately, though, this is an unimportant point in solving my issue. Why? Well, if I can successfully open the problem files in Compressor (e.g., see/hear the video/audio), then I can theoretically re-compress (or "re-wrap?") them to whatever codec I want - ideally one 100% compatible with QuickTime X.
I took a test file, placed it into Compressor, and applied the DV/NTSC setting to it (yes, I know, the same setting the file already had). After re-encoding (which took very little time), the file was perfectly executable in QuickTime X - both Audio and video showing as to be expected, and no real difference in quality (not that VHS source is quality to begin with).
This sounds as if the "problem" file's container may be the source of the problem. As I don't know if your Compressor test is passing the data through to a new faile container, I would make an additional test here. If your version of QT 7 is keyed for pro use, I would simply use the "Save As..." File menu option to to create a new file container. In fact, I would probably just create a "reference" file rather than another "standalone" file here—a very, very fast operation—and then open the secondary file in the QT 7 "Properties" window to ensure all of the data tracks (1 video, 2 audio, and 1 timing) are present. If all looks good, I would then try opening the reference file in QT X to see it it now plays. (I.e., whether you use a reference file here or a standalone file, the object is to see if the QT X player will now recognize all contained data tracks whether resourced by reference or physically contained in/via the new wrapper.)
Could this have been answered without knowing the complete "from" specs? Probably… which is why I posted to the help forum in the first place - the goal being some other reader may have had the same issue, and had a handy solution or suggestion, saving me the time of experimentation (what forums are great for).
I don't know about you, but I would still be looking at profile/level combination settings to see if an an assumed MPEG-4/AVC video and/or AAC audio settings had been properly encoded for QT playback.
I have no doubt that there's a technical difference between the files that created this issue in the first place. But, the solution of re-compressing with an identical codec did the trick, which for this project is good enough for me.
Recompressing data is slower than rewrapping data which is slower than rereferencing the data pointers. But, if your solution works, then that is all that matters.

Quicktime content will not play in Internet Explorer 8 or Chrome

Hi,
So I go to the apple website to watch some ads, the iMac videos and movie trailers.
I have quicktime 7.6.4 installed and working.
I have Tunes 9.0.2 installed and working.
I have Vista 64 bit home premium installed.
Internet Explorer 8. Quicktime content will not play. Neither the Mac ads, or the iMac videos or the movie trailers. I get the message "Quicktime required. Free download".
Google Chrome. Quicktime content will play the Mac ads and the movie trailers but will not play the iMac videos although it does try to load the video but fails to play it.
Firefox 3.5.5. Quicktime content will play the Mac ads and the iMac videos and the movie trailers.
Help.
Thanks

Just ran into this same problem after updating Itunes and Quicktime.
Got a Ipod Touch for Christmas, and downloaded latest version of Itunes and Quicktime and installed it without issue.
Quicktime movies (Mov) play fine, and mp3's play via Itunes, but in IE8 all I get is "QuickTime required. Free download" when I try to play movies on-line, such as trailers from the Apple Movie site.
Checked the plug-in folder for IE and all the QT files seem to be there.
I have uninstalled Itunes and Quicktime, restarted and re-installed but I get the same result.
Anyone got any clues ?

My quicktime videos will not play on my hp envy (windows 7). the computer freezes and i have to res

my quicktime videos will not play on my hp envy15 (windows 7 64). the screen goes black, freezes and i have to restart.
I have tried to open files by opening itunes or quicktime or media player. I have been able to play the videos broefly but then they typically freeze.

Uninstall Quicktime, Then reinstall it.
http://www.apple.com/quicktime/
THX

Quick time movies (.mov) files will not play in Iphoto 11.

Quick time movies (.mov) files will not play in Iphoto 11. The thumbnail of the movie shows but when selected only a exclamation mark appears. I rebuilt the library, thumbnails, permissions etc. I also found the movie files in the iphoto database intact and working. Please advise.

You're welcome.
Well believe it or not, that's exactly what the exclamation point means. Search the forum. I've been doing this a while.
Next, I have no interest, commercial or otherwise in Library Manager, I have no shares in the company that makes it. I didn't make it. It's not my software. You could give those guys a million dollars and I'll get nothing from it. I and other expereinced users have recommended it thousands of times on this forum for this problem. Amazing how often it works. Of course, a quick search would have told you that already.
Another: Believe it or not you can use the Rebuild Function of Library Manager for free. You don't need to purchase it for that purpose.
Y'all have a nice paranoid day now.
Regards
TD

I purchased a movie on iTunes, but it will not play on my Apple TV1. It says the Apple TV is not authorized to play this content.

I purchased a movie on iTunes, but it will not play on my Apple TV1. It says the Apple TV is not authorized to play this content.

Annoying isn't it.
This seems to have started at the end of October and may be some kind of 'authorisation expiry' on the original unit that needs updating.
Solution include:
Purchase something on the AppleTV1 itself with DRM (a free TV Show episode might be an idea if yiou can find one).
Remove the connection to itunes by removing the iTunes library from AppleTV's Computers>Settings menu, then add it back again.
Remember this will wipe synced content from the AppleTV if AppleTV1 is syncing (My Movies/TV Shows etc) as opposed to streaming (My Shared Movies etc) from that itunes library. In theory direct purchases on AppleTV that have never transferred to itunes might survive the 'wipe for a clean slate for a new sync' process that happens when you remove a sync library but don't risk it and right click on the AppleTV Device in itunes, choose Transfer Purchases if there are any prior to resetting the AppleTV Computers entry and readding the library. If AppleTV is streaming only it's very quick to remove the libarry and re-add it as there's nothing to sync when you re-establish the connection - it works I've done it. Purchasing a protected music video on my other AppleTV1 which was synced also worked.
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AC

Certain .AVI files will not play audio using QuickTime 7.5

I have recently updated my QuickTime to QuickTime Pro 7.5. I attempted to play videos in my library and noticed that certain videos will not play the audio, but video is fine. I did not have problems with playing the videos with audio before the update.
I tried to do some research and many have suggested to install PERIAN 1.1. I have done this, but still no result. I have deleted a lot of important videos, because I assumed that they are no longer usable. I decided to keep most of them and figure out a solution. No luck so far.
Please help! Anyone else experiencing this problem?

I'm not really sure what to look for in QT's Movie Inspector, but here's what it says:
Format: Apple OpenDML JPEG, 320 x 240, Millions
FPS: 14.99
Playing FPS: (Available while playing.)
Data Size: 11.96 MB
Data Rate: 2112.38 kbits/s
Current Time: 0:00:00:13.94
Duration: 0:00:00:47.50
Normal Size: 320 x 240 pixels
Current Size: 320 x 240 pixels (Actual)
If Pro update were not suited for Intel Mac's, should I uninstall the update? If so, how do I do this? Do you have any other suggestions?
Thanks again for the reply!

Spoken work files will not play even after importing/converting?

I have some audio files recorded on my Android phone with the basic recording app and the files play when I press the spacebar to preview them in Mavericks. However, after importing them into iTunes using various import settings, including the podcast spoken word ones, they just will not play. When I double click on the file it looks like it is about to play, the apple icon at the top switches to what looks like a progress bar, though it is different from other tracks that do play, and then it immediately switches back to the apple icon and does not play.
Any ideas of anything I can do?
Thanks.

I've found an issue with movies when the audio is IMA format. Is that the format of your audio?

Watchespn app will not play through the apple composite a/v cable. All others apps will do so.

Watchespn app will not play through apple composite a/v cable, but all other apps will do so.

* should read did not want to visit a store etc

I have brought a HD flim and it will not play no my Apple tv

I have brought a flim on my mac and have sync it to my apple tv but i will not play??

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

New iMac will not play Adobe. APPLE directed me to you to solve the issue. Please assist.

Please assist. My new iMac with latest operating platform by APPLE will not play Adobe on Safari. ESPN.com, as example, has articles that have videos attached. The error message pops up that I must upload / update ADOBE. I do that, but it does not resolve the issue. APPLE believes that the program should be deleted, removed from the Mac, and then re-uploaded via Adobe Technical Support. Can you assist? Thanks. Bob

Hi novibob,
Are you referring to Adobe Flash Player here.
Please refer the KB Doc: http://helpx.adobe.com/flash-player/kb/troubleshoot-games-video-audio-flash.html
Regards,
Rave

My itunes says my spoken word file will not play on my nano. Why would that be?

I downloaded a spoken word file from audible and put it in itunes. No problems with that. But when I tried to put it on my iPod nano, I got a message saying that it wouldn't move the item because the item wouldn't play on my ipod. What would be the reason for that? I've played spoken word on my nano before.

On a CD player it isn't AIFF (unless you have a very, very special CD player), it is audio CD format (as Chris CA outlines). You can start with pretty much any format sound file iTunes can read but on the audio format CD it will end up as plain old linear 16 bit uncompressed PCM which has been the audio CD standard for 30 years.
If your CDs will not play on other players then there could be a problem with your CD burn. Try the usual things such as slower burn speed and better quality CD media. It is possible your burner is out of alignment and is burning CDs only your player can then read.

Quicktime movies will not play if I delete 'media' files

I have created several Quicktime movies so that I can see the movies after I delete the imported media files which are quite large. But after I delete those files I cannot play the Quicktime movie. I get messages saying that the parts cannot be found. If I reinstall the 'media' files, the movie plays again. It seems that the Quicktime movie is somehow linked to the media files. This shoudn't be, should it?
I might add that I was able to export a web size file and sucesessfully upload it to YouTube though.

Well, I'm just saving the movie to the desktop and then trying to play it back after I've deleted the media files.
If by "saving" you mean you are using the "Save As..." QT Pro (or similar menu option) to create a very, very small "reference rather than "standalone" file, then this is your problem. Such a work flow merely creates a QT MOV file that points to the original "media" as the "resource" for playback. Thus all files must be kept on hand for playing. Even moving the resource files from one location to another can break the "path reference" and prevent the files from opening/playing. You best solution is to export your files to a target compression format that meets your playback needs. E.g., if you source media files are DV or AIC (large files), you can export them as "Medium" H.264/AAC files which can be easily viewed on your computer iPod, and/or TV device but take up only a fraction of the original space.

Quicktime 10 will not play video, only audio

Hi -
I cannot get my .mov files (with codec that is DV/DVCPRO - NTSC, Integer (Little Endian)) to play video in Quicktime 10... it will only play audio. That said, my .avi files from my digital camera play fine. I am running Snow Leopard 10.6.4. Any thoughts?
Thanks!

scott Marvel wrote:
Since I am paying extra for HBO you would think that HBO wouldn't care if I watched HBO To Go on my TV using Apple TV. What is the difference to them if I am watching on my phone, iPad, computer, or my TV. If this app did start working on Apple TV, then HBO might get more people to shell out the $15 for HBO. Maybe we should figure out who we can talk to at Apple? If this app starts working on Apple TV you would think more people would throw down the $99 for Apple TV.
it has nothing to do with apple.
the developers of the app and owners of the rights of the content are the only ones who can make it happen.

Sony EX1 .mp4 files will not play in Mountain Lion

I have .mp4 files from a Sony Ex1 camera. They are in the correct file structure in the BPAV folder. They will open and play in Quicktime 7 but not Quicktime 10.2. (Black screen, no audio.) They will not preview (black screen, no audio) They will play in the Sony viewer. Of course they will not import into a NLE.
This is what Quicktime 10.2 inspector says:
MPEG-4, 1,920 x 1,080
Linear PCM, 16 bit big-endian signed integer, 2 channels, 48000 Hz
All the files worked fine till I "upgraded" to Mountain Lion
I can play .mp4 files I compressed myself.
Macbook Pro 17"
Mountain Lion 10.8.1

Malcolm J. Rayfield wrote:
>> Do you have the latest (1.2.3) Perian? <<
Perian was installed when my Mac Pro was running OS 10.6 Snow Leopard; but I removed it after installing OS 10.8 Mountain Lion since Perian is not compatible with the new OS.
>> Are you sure the audio in those files isn't AC-3? Perian won't play AC-3 in Mountain Lion. <<
VLC will play the AAC audio files. It reports the following as their codec: MPEG AAC Audio (mp4a) 48 kHz
Incidentally, I get the same results (no audio) when attempting to play the QuickTime audio files on a MacBook Air that is also running 10.8 Mountain Lion. When I boot into 10.6 Snow Leopard on the same computer, the files do play properly in QuickTime Player.

QuickTime files will not play tutorials on Apple's site

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