Quicktime works for Apple QT test page but not for Apple trailers

Hi
I'm using XP Pro SP2. I've installed the latest QT 7.1.3. Looking at http://www.apple.com/quicktime/troubleshooting/
QT works fine. But on going to any of the websites at Apple trailers I just get QT with a question mark logo.
I've read the posts with similar problems but there seem to be no definitive answers.
Is it possible for anyone in Apple to suggest a solution.
Thanks

If you go to your account page there should be a Downloadable Software Purchases link on the left, and that takes you to a page that should show your QT Pro number.

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