Quiz stuck on a slide after failing and retaking

Hi,
I have a quiz which hangs on a particular slide after user retakes it. The slide appears with the objects prearranged (draggable shapes) and the user cannot actually drag any smart shape. Hence stuck in there...
Any ideas are appreciated. Thanks a lot! (sorry as I'm new to this)
D

Maybe my questions are not clear, but I'm now even more confused: I asked if it was a drag&drop interaction OR a matching/sequence question (which has dragging functionality) and you answer 'drag & drop and it's about matching items'
If it is Drag&Drop, it is not considered a normal question slide, that is the reason why Retake will not be functional on that slide. Retake button on the score slide will only clear answers of normal question slides.

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Quiz stuck on a slide after failing and retaking

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