R5570-MD1G driver

Hi,
First I would like to say that while registering for this forum I saw probably the most ridiculous CAPTCHA ever, it was not readable and CAPTCHA reload did not function. I then clicked the "read" link and opened an mp3 file which of course does not tell you the case of the letter you have to press so is essentially useless. Oh yes, I have Firefox 3.6.3 if that matters.
Second, I have a question for the MSI support folks regarding a video card that I bought in March of this year: R5570-MD1G. I have misplaced the CD that came with the product as I usually do, assuming that the vendor always has the driver package readily available for download. I was also thinking that AMD generic Catalyst drivers would work for me as well. Well, I guess I was wrong on both fronts: latest CCC from AMD says that my active GPU is not supported by it, while I cannot locate download page for the R5570-MD1G drivers provided by MSI itself. I downloaded the LiveUpdate4 utility which is not detecting any software/BIOS updates. So I guess I am stuck. Also, what is the driver package update history for R5570-MD1G from MSI? I bet AMD had released about 10 updates to their Catalyst pack since March, while MSI LiveUpdate thingy did not provide me with any updates ever. The OS in question is Win2008R2 if this is relevant. Any support from MSI folks would be appreciated.

Quote from: Jack t.N. on 23-June-10, 16:33:26
Well, I just simulated a registration and clicked through ~20 different of those sign strings. Not one of them was unreadable to me. Also, they are not more difficult to read than other visual verifications strings out there. You made it here to open a topic. That means there was nothing that was utterly unreadable to you.
Well, I was able to register, but I had to do some guessing of the letters which I cannot recall ever doing with other captchas. The "reload" link is an href to Code: [Select]
https://forum-en.msi.com/index.php?action=register which does not work. Just gives one an overall impression, that's it, not a biggie.
Quote from: Jack t.N. on 23-June-10, 16:33:26
Please keep in mind that this is essentially a user-to-user forum. The MSI guys registered here rarely ever post. The active members of the forum are all users, just like you. If you want to get in contact with MSI Support directly, use one of these links:
(non-US, global Support): http://support.msi.com/
(US Support): http://service.msicomputer.com/msi_user/ts_form.aspx
That is strange. I would have expected a different kind of attitude on the forum hosted under vendor's official domain (from experience), but I guess you're right. My sarcasm shouldn't be directed to you folks, obviously.
Quote from: Jack t.N. on 23-June-10, 16:33:26
MSI does not really release drivers nor does MSI really "edit" the drivers released by AMD/ATI but usually just provides the same drivers as they are.
Well they do not provide anything downloadable for R5570-MD1G driver, which I find very strange. Other products have links to actual drivers. I checked couple of other MSI ATI products.
Quote from: Jack t.N. on 23-June-10, 16:33:26
Mh, strange. It should work. Any chance there is some Windows related mess you have there? Can you put on a parallel installation for testing?
Well, if there is a mess then it was caused exclusively by the MSI drivers themselves.
Quote from: Jack t.N. on 23-June-10, 16:33:26
Do you have any problems with you current driver?
The strange thing is that the driver itself is fine. It seems that the driver part of the official AMD package installed without problems. It is the CCC part that does not like something. I remember having these kind of issue when I initially bought the card. The first thing I did is attempted to install the card with official AMD driver, got issues with CCC, uninstalled it, then installed the pack from MSI with this ultracool fighter/interceptor logo (MSI branded I guess). It worked generally fine. I thought alright, I bought the card from newegg the day the card and R5570 was announced/released, so maybe AMD official Catalyst pack is not updated yet and the vendors have custom/new driver for it and AMD official line will catch up eventually. Well, it seems that I was wrong.
Thanks for your help.

Similar Messages

R5570-md1g 3 monitors?

I just got one of these cards. Everything I see indicates that it should support 3 monitors, but I can only seem to get 2 at a time working. It has 1xhdmi, 1xdvi, and 1xvga output on it. But I can only seem to get hdmi + either dvi or vga working. Am I doing something wrong?
Thanks
edit: To clarify - when in catalyst control center, if I try to enable the third display it says I must first choose one of the others to disable.

It should indeed be possible with the 5570 to connect 3 monitors BUT you need to bear the following in mind:
"To enable more than two displays, additional panels with native DisplayPort™ connectors, and/or DisplayPort™ compliant active adapters to convert your monitor’s native input to your cards DisplayPort™ or Mini-DisplayPort™ connector(s), are required. ATI Eyefinity technology can support multiple displays using a single enabled ATI Radeon™ graphics card with Windows Vista or Windows 7 operating systems - the number of displays may vary by board design and you should confirm exact specifications with the applicable manufacturer before purchase."
http://www.amd.com/us/products/desktop/graphics/ati-radeon-hd-5000/hd-5570/Pages/hd-5570-overview.aspx#4
Connectivity Requirements: ATI Eyefinity technology is supported by graphics cards in the ATI Radeon™ HD 5400 series and higher. These cards can support up to six monitors (depending on the model), subject to the following restrictions:
• A maximum of 2 legacy monitors (VGA, DVI or HDMI) can be enabled simultaneously, provided that each monitor is connected either directly or via a “passive” DisplayPort™ adapter/dongle. “Passive” adapters/dongles will NOT support more than 2 legacy monitors.
• To enable support for more than 2 monitors, “active” DisplayPort™ adapters/dongles are required (or monitors with direct DisplayPort™ connectivity must be used).
• Approved “active” adapters have no general connectivity restrictions with ATI Eyefinity technology.
http://support.amd.com/us/eyefinity/Pages/eyefinity-dongles.aspx

MSI P67A-GD55 Blue Screen at Shut Down or changing users

Blue Screen happens at shut down, not always, sometimes frequently but later stabilizes for a while. Computer is stable when it is working, not sudden blue screen, only happens at shutting down.
Configuration
MSI P67A-GD55 B3
INTEL Core i5 2500 3.3 Mhz
Super Talent DDR3 1333 CL9 1.5 Volt 2GB X 2 WA133UX4G9
MSI N440GT Video Card MD1GD3
2 Samsung HD103SJ 1TB Raid 1 Configuration Mode RAID
CPU Cooler Master Hyper 212 Plus
PSU Cooler Master Silent Pro M 850W
The video card was changed, before was MSI R5570 MD1G but the behavior remains the same
Could this issue be related to the problem??
http://www.samsung.com/global/business/hdd/faqView.do?b2b_bbs_msg_id=308&ref=dynamitedata.com

Quote from: NovJoe on 25-October-11, 11:09:05
I suggest that you test with one piece of RAM at a time. It may be a RAM problem.
Do post the code of the BSOD here to let us identify what the exact problem may be.
Hi, I already have two .dmp files but I don't know how to insert them in the message or open them to see the contents.
Firma con problemas:
Nombre del evento de problema:   BlueScreen
Versión del sistema operativo:   6.1.7601.2.1.0.256.48
Id. de configuración regional:   6154
Información adicional del problema:
BCCode:   1000008e
BCP1:   C0000005
BCP2:   00000000
BCP3:   AADA3AD4
BCP4:   00000000
OS Version:   6_1_7601
Service Pack:   1_0
Product:   256_1
Archivos que ayudan a describir el problema:
C:\Windows\Minidump\092811-13494-01.dmp
C:\Users\Osvaldo\AppData\Local\Temp\WER-7717650-0.sysdata.xml
Lea nuestra declaración de privacidad en línea:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0c0a
Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
C:\Windows\system32\es-ES\erofflps.txt

UVD-power summary of MSI 5770 Hawk, 5570, & 785GTM-E45; Hawk min voltage

MSI R5770 Hawk
MSI R5570-MD1G
MSI 785GTM-E45
GPU PWR SYS f_GPU f_VRAM V_GPU set V_GPU meas Note 1: freq & voltage Note 2: system state
DCW Mhz Mhz V V
785 35 197 400 idle stock idle, light (5 min max)
785 46 498 400 UVD stock 1x 720p sharpen complex 2
5570 43 157 200 0.9 idle stock idle, light (5 min max)
5570 54 400 800 1 UVD stock 1x 720p sharpen complex 2
5570 52 400 800 0.9 0.8987 UVD undervolt/underclock 1 1x 720p sharpen complex 2
5570 55 400 800 0.9 0.9001 UVD undervolt/underclock 1 1x 1080p sharpen complex 2
5770 53 157 300 0.95 0.956 idle stock idle, light (5 min max)
5770 58 157 600 0.95 0.957 idle 2x f_VRAM idle, light (5 min max)
5770 65 157 1200 0.95 0.957 idle 4x f_VRAM (nom. max) idle, light (5 min max)
5770 61 400 900 0.95 0.958 idle @ UVD stock idle, light (5 min max)
5770 72 400 900 0.95 0.9499 UVD stock 1x 720p sharpen complex 2
5770 75 400 900 0.95 0.9508 UVD stock 1x 1080p sharpen complex 2
5770 60 157 300 0.95 0.9498 UVD undervolt/underclock 1 1x 720p sharpen complex 2
5770 63 157 300 0.95 0.9503 UVD undervolt/underclock 1 1x 1080p sharpen complex 2
5770 61 157 200 0.95 0.9497 UVD undervolt/underclock 2 1x 720p sharpen complex 2
5770 61 157 200 0.95 0.9497 UVD undervolt/underclock 2 1x 1080p sharpen complex 2
AMD Power Play states are glitchy, and not all videos detect and run with DirectX Video Acceleration. So max power during playback can end up on the highest power state which is not shown above.
MSI R5770 Hawk minimum power
The uP6204 power controller used on the MSI R5770 Hawk design nominally supports 0.5625 to 1.3500V in 0.0125V steps.
With a stock video BIOS, MSI Afterburner 1.50/1.51 allows the MSI R5770 Hawk to be soft-modded from 1.000 to 1.350V in the roughly 0.0125V steps.
The video BIOS can be set as low as 0.950V but with no steps between 0.950 and 1.000V.
MSI Afterburner 1.60 beta 4 or earlier adds the AllowCaptureVoltageDefaults profile setting. Acquiring, then changing the default GPU voltage allows "resetting" the Hawk to 0.950V in Afterburner for the highest frequency state. This allows maintaining Power Play transitions and running the max frequency at 0.950V, where Afterburner by itself is limited to 1.000V.
The max frequency state of the Hawk is 875 MHz 1200 MHz 1.200V. To have the most flexibilty on control the Hawk, lowest power in the Desktop/HTPC/light gaming, and the ability to manually overvolt/overclock for specific games: run the Hawk at 0.950V in the max frequency state.
How-to work around Afterburner and the Hawk design to run 1.000V in the max frequency state. *
1) in the video BIOS, leave the voltage as 1.200V in the BIOS--which is required for Afterburner to change the Hawk voltages in Windows
2) in the video BIOS, change the GPU frequency of that state to something less than or equal to the maximum stable frequency at 1.000V
3) in Afterburner, Reset to default settings **
4) in Afterburner, change "Core Voltage" to 1.000V
5) in Afterburner, Apply
6) in Afterburner, Save to Profile 1
7) in Afterburner, \Settings\Profiles\2D Profile\ & "3D Profile" choose "Profile 1" ***
8) on each Windows startup, run Afterburner
How-to work around Afterburner and the Hawk design to run 0.950V in the max frequency state.*
1) in the video BIOS, leave the voltage as 1.200V in the BIOS--which is required for Afterburner to change the Hawk voltages in Windows
2) in the video BIOS, change the GPU frequency of that state to something less than or equal to the maximum stable frequency at 0.950V
3) in Afterburner, confirm the voltage default setting for 0.950V--capture voltage defaults as needed using AllowCaptureVoltageDefaults mentioned above
4) in notepad as an Administrator (Win 6.x), change the Hawk's profile configuration file to 0.950V
example:
[Settings]
uP6204_Defaults=D7 20
5) in Afterburner, Reset to default settings **
6) in Afterburner, change "Core Voltage" to 1.000V--changing the profile setting to 0950/950 is not useful as of 1.60 beta 4.
7) in Afterburner, Apply
8) in Afterburner, Save to Profile 1
9) in Afterburner, \Settings\Profiles\2D Profile\ & "3D Profile" choose "Profile 1" ***
10) on each Windows startup, run Afterburner
11) in Afterburner, "Reset" to re-enable 0.950V.
* UnlockVoltageControl in the primary Afterburner profile's [Settings] will likely be needed.
** Only default profiles support Power Play states correctly.
*** Having a non-"default" profile in 3D results in the "3D Profile" activating instead of the UVD in the BIOS.
MSI Afterburner, default voltages
Profile Idle V_GPU @ V_CORE (V)
D7 12 1.125
D7 14 1.100
D7 16 1.047
D7 18 1.049
D7 19 1.037
D7 20 0.949
D7 21 0.937
D7 22 0.925
D7 23 0.912
D7 24 0.899
Power Play states in RBE 1.25
0 Boot 00 -> 00 -> 00
1 Power saving 01 -> 02 -> 00
2 UVD 03 -> 03 -> 03
3 Power saving 04 -> 02 -> 00
4 ACPI 01 -> 01 -> 01
Stock clocks & V_GPU
Clock info 00 01 02 03 04
f_GPU 875 157 600 400 400
f_RAM 1200 300 1200 900 1200
V_GPU 1.20 0.95 1.00 0.95 0.95
My current and likely final settings for MSI R5770 Hawk:
MOD clocks & V_GPU
Clock info 00 01 02 03 04
f_GPU 714 157 600 157 400
f_RAM 1200 300 600 300 600
V_GPU 1.20 0.95 0.95 0.95 0.95
Afterburner Profiles
# CoreVoltage CoreClk MemClk
1 0950 714000 1200000
2 1000 785000 1200000
3 1125 902000 1200000
5 1200 951000 1200000
More data & full system config:
http://forums.techpowerup.com/showpost.php?p=1858205&postcount=1

N240GT MD1G - Resetting resolution

I need help...
I've gotten myself a new graphics card, a MSI N240GT-MD1G to be precise. Not a heavy thing by a long shot, but way better than my integrated piece of that doesn't even have OpenGL support.
Anyways, I'm having some problems getting the resolution to work properly...
I'm used to running my desktop at 1280*1024 (the max my monitor can handle), but for some reason this graphics card doesn't like anything but 640*480. I've installed several drivers now (it's supposed to use the nvidia ION drivers), and when using a clean install things work great... UNTIL I do anything that requires either a reboot or running in fullscreen.
If I do run a fullscreen application I'm reverting back to 640*480, and it stay that way until I clear the driver and reinstall from skratch. Same if I reboot; When I boot back up I'm at the ugly ol' 640*480.
Can easily be fixed by reinstalling again, but it's a bloody hazzle.
I've also started in Safe Mode where I have removed all old drivers, rebooted back into Safe Mode andreinstalled drivers, but with no more luck. I've also tried various versions of drivers with no noticable differences.
If I enter the nVidia Control panel I get a popup saying it recommends 1280*1024 and whether I want to activate that. If I say YES I get the 15 sec countdown asking if I want to keep the "new" resolution, even if it's still 640*480.
Here's a little DxDiag info:
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
Language: English (Regional Setting: Norwegian (Bokmål))
System Manufacturer: Dell Inc.
System Model: Dell DM051
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Intel(R) Pentium(R) D CPU 2.80GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 775MB used, 3162MB available
Here's the link to my PC model
What can I do?!??

1) Go into device manager and uninstall the entry for the monitor/s. Reboot and let Windows install the driver or install the manufacturer's driver from their website.
If still no luck:
2) Type regedit into the run box under the start menu, click the edit --> find and type DefaultSettings.XResolution. Double click the entry called 'DefaultSettings.XResolution' and change the value to 500. Find the entry for DefaultSettings.YResolution and change the value to 400. Reboot your system and see if that sorts it.
If you're worried about editing the registry, make a backup first.

MSI 4870 MD1G crossfire problem

i resently bought 2 msi 4870 MD1G i installed them and i connected the bridges, installed catalyst 9.4.
and i found that crossfirex is unavailble in the control center i checked the hardware and its installed corectly also the bridges.
i re-installed the driver but no luck i also uninstalled the driver->runed safe mode->cleaned the ati registry with driver sweeper->installed the driver but no luck again.
and i didn,t found any option in my mob bios 2 siwtch bettwen single and daul PCI-e
i need help plzzzzzz
Plus: every time when i use the pc, at the begining i see dots, lines , and screen tearing in media and games and the temperature rise 2 66-71,and after 1-2 min the screen goes black then return again and all the problems gone and the temp return 2 normal.
is it a hardware problem or a driver issue?

thx for the help but i already fixed the problem:
for who is having a problem similar 2 me use this method
1) First uninstall all component CCC with traditional method through Vista x64 "uninstall a program"
2) Reboot the system and again make sure everything is off the system.
3) Go back to the "Uninstall a program" list and ensure that there is no other ATI specific software listed. If there is use the same method and remove it and restarting the system when complete.
4) Go to computer under "C" hard drive and locate folder ATI and remove it manualy.
5) This is what I have made myself : restart computer in safe mode and with driver sweeper clean all entries concerning ATI driver.
6) Restart in normal mode and clean registries entries with the soft Ccleaner.
7) Shut down the computer and retrieve the cards and replug only one card .
8) Restart the computer.
9) disable non microsoft services and startup programs:
- click Start and then click Run (execute)
-Type "msconfig" without quotes
-click on tab "General" and after click on "Selective Startup" and clear the "Load System Services" check box.
-Under tab "Startup" click to clear "Load Startup Items"
-On the "Services " tab click to select the "Hide All Microsoft Services" check box and then click "Disable All"
-click applies and ok and restart the computer.
10) Installing the driver with only one card pluged
11) shut down the computer and install the second card with bridge interconnect.
12) restart the computer.
source:game.amd.com ( forums)

I install window 8 and Unfortunatly all drive format. And all drive mix, now i have only 1 DRIVE C. I want Bit locker Drive's data Back

Last sunday i install a window 8 and this window format my all drive & make it 1 drive (DRIVE C). Before all of this i have 5 drive in different size with 1 Bitlocker protect drive.
So i try data recovery software to recover my data. i got back all my data without that ( bitlocker ) protected drive.
so please guys help me how can i get back data from bitlocker protected drives.
please please help me.

Hi,
I sorry for your experience, but there is no way to recovery the data encryped by BitLocker untill now.
BitLocker is designed to make the encrypted drive unrecoverable without the required authentication. When in recovery mode, the user needs the recovery password or recovery key to unlock the encrypted drive. Therefore, we highly recommend
that you store the recovery information in AD DS or in another safe location.
Please refer to the link below for the statement:
http://technet.microsoft.com/de-de/library/ee449438(v=ws.10).aspx#BKMK_RecoveryInfo
Roger Lu
TechNet Community Support

HP LaserJet Enterprise 600 M602 driver issue

Hello,
I've got issue with 600-series printers. We use the latest UPD drivrer ver. 61.175.1.18849 and print from XenApp 6.5. The error occurs every time when users try to print jpg files from XenApp session. It only happens with 600 series printers and UPD.
Also I've tried to assign native 600-series driver ver. 6.3.9600.16384 and it works good. But with that driver system says that it's color printer and it brokes our printing reports. These reports are very important for us. So we can't use printer and that driver as well.
Printer installed on Windows Server 2012 R2. All clients are Windows 7 x64. XenApp Servers are Server 2008R2.
Is it possible to get fixed UPD driver or correct native driver for Server 2012 R2?
Regards,
Anatoly

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
Click on New Post.
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

PCS no longer sees BT Widcomm driver

Hi
[cross-posted in Connections]
I have a 6230i and a Safecom BT dongle using the Widcomm 1.4.2 build 10 BT driver s/w on Vista.
This all used to work OK, but after installing PCS v6.85.14.1, the Nokia Connection Manager now no longer shows the Bluetooth (Widcomm) option - just the Bluetooth (Microsoft) option. If I try to check the MS option, I get the "Cannot use the connection type ... Code (OpenMedia)" error.
I've tried all sorts of repairing and uninstalling BT & PCS s/w but to no avail.
Any ideas why PCS no longer seems to recognise the Widcomm BT driver?
Message Edited by mrb08 on 17-Feb-2008 10:26 PM

Just to close this off here's my post in the other thread.
Yes I finally managed to confirm that it's a PCS bug. Here's what I did.
It appears that PCS cleaner app does not support Vista nor later versions of PCS. After uninstalling all Nokia s/w from my PC, checking no old Nokia folders remained, cleaning the registry and then reinstalling PCS 6.85.14.1, the "Cannot use the connection type ..." error remained. :-(
Then I managed to find an old download of PCS (v6.82.27.0) and after installing that, the connection error is gone and the Bluetooth (Widcomm) option is back in Connection Manager! :-)
How does one report a PCS bug to Nokia?

IPod not recognized by iTunes, Windows Vista prompts to format iPod drive

Hello,
I have IPod 80GB which I rarely use. Yesterday when I wanted to use it, I went to add a few new audios to it, connected to my computer and launched iTunes. I added the folder which contained audios to iPod, synced it and wanted to disconnect, but iTunes took excepionally long to finish.
When I clicked on 'eject' icon, I go a message saying 'some files are being accessed' or something like that. I waited for 5-10 minutes but it won't finish up, so I unplugged my iPod as I had to leave.
Later when I wanted to play, I noticed I had no audios in iPod at all.
Later when I got home, connected it again to computer, launched iTunes, but iTunes won't show iPod. A few minutes later, windows (Vista) prompted a message saying that it needs to format N: drive (which was iPod).
I tried diagnostics on tis site, restarted/reset iPod etc, but it didn't solve the problem. I removed and reinstalled iTunes as per instructions, still no use.
Then I called Apple support Canada and the guy on the phone said I need to pay to get support. He said he'd send me some documents via email which would solve the problem and hen I wouldn't have to pay. I gave him my email address, but so far I have recieved no emails from him. I have checked my spam and junk folders, just in case, but nothing there.
Anyhow, this issue came up all of a sudden, there has been no physical damage to iPod, I barely use it. maybe for few minutes here and there a month. I have had numerous problems in the past every time a new iTunes update come, it always creates problems. Last year I spent many hours after iTunes update make iPod unrecognizable so I had to go back to older version, then upgrade etc. I don't remember how I solved the issue, but it took a while and it turned out to be something of iTunes version issue.
I wonder if this is another of such issue. I hope its not a hardware issue with iPod. I'd appreciate any help.
Thanks

I just got Vista too and it does recognize my ipod, but itunes can't find a lot of my songs on the computer. I tried to uninstall itunes and reinstall it thinking that it would seach for new music when I installed it again but nothing new happened when I did that.

ITunes + Vista = my computer can no longer see my DVDrw drive...

I just downloaded iTunes 7.6.2.9 onto my Dell Inspiron E1705 - and when I restart my computer, the computer can no longer see my Optical drive (DVDrw). I contacted Dell support, and they changed something in the regedit limits or something(I'm not a techy lol), and my optical drive was back.
But the next day when I opened iTunes I got a message that says:
"Warning! The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
So I reinstalled iTunes.
I restarted my computer, and it could no longer see my optical drive AGAIN. My DVDrw drive gets an error that says "This device cannot start (Code 10)." When I check for solutions it says "Could not load driver software."
I go back to Dell support and tell them my optical drive isn't working. They do the exact same thing to fix it (deleting some limit with regedit) and it works. I open iTunes, and I get the iTunes Warning (Setup Assistant Error).
I asked the Dell tech what the deal was, and he said iTunes isn't compatible at all with Vista.
But according to Mac's website it is...
Anyone know what's going on?!?!

I am having the exact same behavior as xhollysue!
It goes like this:
1. Install ITunes, lose optical disk drives hardware (they don't even show up in Windows Explorer).
2. Use RegEdit to disable Upper Filters at HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE1 0318}, optical drive hardware re-appears.
3. iTunes requires a re-install to permit CD burning, and your back to square one.
I got the above fix NOT from a Dell technician, but, instead, from a Microsoft technician, which cost me $70.
I would strongly urge Apple to research this issue and come up with a more reasonable workaround since (1) the iPhone is being adopted by many traditional MS users and the use of iTunes is an integral part of the iPhone technology architecture; (2) iPhone 3G is just now shipping and will bring even more into the Apple camp; and (3) iTunes is clearly a better media player.
Come on Apple. Let's get some enthusiam and take advantage of this opportunity!

External Drive is no longer recognized by Macbook

I have this external drive....
http://www.amazon.com/Western-Digital-Passport-Essential-WDME2500TN/dp/B0012GK3M Q/ref=sr11?s=electronics&ie=UTF8&qid=1280159206&sr=1-1
It is about 60% full of music/pictures/documents that are NOT on my Macbook, therefore I use it regularly.
Every once in a while, I accidentally remove it without properly ejecting first. But I guess I did it one too many times because now the computer will not recognize it at all.
To insure that the drive wasn't corrupt, I plugged it into a PC. It worked fine. The files are all there and were completely accessible. But as soon as I plugged it back into the Mac, it won't show up.
When I try a Disk Utilities repair, I get the following message:::::
FIRST AID FAILED
Disk Utility stopped repairing “My Passport” because the following error was encountered:
The underlying task reported failure on exit
Verify and Repair disk “My Passport”
** /dev/disk1s1
** Phase 1 - Read FAT
** Phase 2 - Check Cluster Chains
** Phase 3 - Checking Directories
Unable to read directory (Input/output error)
Error: The underlying task reported failure on exit
1 non HFS volume checked
1 volume could not be repaired because of an error
I have NO $$$, so telling me to purchase a $30-100 program will not help me AT ALL. I'm looking for solutions that will not effect my wallet, even if they take all day to complete.
What can I do????????

Ok. Just to set one part straight- I doubt the problem came from unplugging your drive without ejecting. This usually isn't a problem unless files are writing or in use when you do it, but ejecting is a safe way to avoid issues.
Try force-mounting the drive in terminal by using the following commands
*mkdir /Volumes/yourdrivename*
this command should give you the location of the drive on your computer. (It should be something like disk2 or disk1s3) Then type the location into:
*mount /dev/yourdrivelocation*
Whether or not this works, follow up this step by ejecting the drive and unplugging and plugging it back in. This worked for me when I was having this issue.
Also- are you able to backup and reformat the drive? This would be a good thing to try if other attempts have failed.

Format C drive, what steps to take for retaining all data of iTunes?

Hello
I want to format my C drive of Laptop and shift my itunes to E drive. I'm on windows 7. C drive is having itunes and in that I have synced my 2 iphones and 1 ipad.
Now I want to format the C drive and want to retain all the data, backup, media etc of my synced data with the itunes.
What I've done is that I transferred my music location from C to E drive by using apple forum discussion. I changed destination to E drive in ADVANCED TAB in Edit-Preferences. Then orgainzed data. That was successful.
Now please help me on what to do next so that i can retain my all my data of itunes safe before formatting my C drive.
Thanks in advance

This definitely isn't intended as a substitute for tt2's tutorial (which is comprehensive and more detailed - in case of any differences I'd follow what's stated there), but in summary you should be doing the following. I've assumed that, as per your original post, you've changed your media location to E:\iTunes and consolidated the library. You now have a "split library" where:
E:\iTunes contains a folder called iTunes Media which in turn contains several subfolders such as Automatically Added to iTunes, Audiobooks, Music, ...
C:\Users\your user name\Music\iTunes contains the following folders and files:
Album Artwork (folder)
Previous iTunes Library (folder)
iTunes Library Extras.itdb (file)
iTunes Library Genius.itdb (file)
iTunes Library.itl (file)
iTunes Library.xml (file)
I'd suggest making sure that you're running the latest version of iTunes before proceeding - by default, this will be the version that you download and install when you rebuild your PC.
Before you change anything else, exit iTunes. Now copy all of the folders and files in C:\Users\your user name\Music\iTunes to the same folder on your external drive (E:) that contains your media folder. You should now have this:
or something very similar. Now restart iTunes while holding down the SHIFT key. You will see this dialog:
Select "Choose Library ..." and navigate to the folder on your external drive with the content as described above. Select the iTunes Library.itl file and click OK. iTunes will load - check that everything you expect to see is there.
You now have a "portable library", i.e., all your media and the files that iTunes uses to organize them. You can use this in conjunction with any PC running Windows and iTunes (noting limitations regarding your iTunes account and authorizations). As tt2 suggested in his response, before you go any further:
Make a backup of your new portable library to another device.
De-authorize your iTunes account.
Back up everything else you need to retain from the C: drive of your PC (this is beyond the scope of this forum - there's plenty of help out there on various Microsoft sites, etc.). Just remember that once you take the plunge and reformat the C: drive anything that you haven't backed up is gone ...
Once you've reformatted the drive and reinstalled Windows, install iTunes. As befpre, hold down the SHIFT key when you start it up and select the iTunes Library.itl file on your external drive. You can then re-authorize iTunes and be back in business ...

Have Old Hard drive and want to move old data onto new hard drive in imac.

I am trying to get my files off of an old hard drive. I have it hooked up through a sata drive. I am able to access all the programs but for whatever reason I am unable to access any of the files, i.e- 1,00's of pictures, videos, music, and documents. Is there something else I need to do in order to get the files, or is it possible that all the programs could still be on it but the files are just missing? In the current Sata it only has two plugs but on my hard drive it looks like there is another place to plug something in.

Hello again Shadow,
The way I do this is to:
1) Install your new hard drive into your iBook
2) Get your iBook reassembeled
3) Place your old hard drive in your firewire enclosure
4) Insert your install DVD into your iBook and restart with the C key held down. When the installer launches, select your language in the first pane, click 'continue' and in the upper dropdown menu in the next page select Utilities > Disk Utility. After DU is open, select your hard drive from the list of volumes on the left (the very top one), and then click the 'Partition' tab to the right. Then select 1 partition (normal) and make sure that you have 'Mac OS Extended (journled)' selected in the lower section. Then click 'partition'
5)Quit disc utility, which brings you back to the installer. continue with your installation of OS X. In one of the first steps you will see a button on the lower left which says 'options' click on that and make sure that the option 'Installs OS X for the first time' is selected. It will normally be selected by default with a new drive.
6) After the installation, the Migration Assistant will ask if you would like to transfer your information from another mac. click yes then follow the instructions. but instead of using another mac, connect a firewire cable from your enclosure with your old hard drive installed. The installer will think that this is another mac and will transfer all of your account information and user files (everything!)from your old drive to your iBook's new drive. Just diconnect when it says to and complete the installation sequence.
You're done!
Check back again if anything is unclear.
Randy
Message was edited by: DesertSage

I was given the wrong macbook when I gave mine in for repair. I want to complain. Also, they wiped ALL my data off the hard drive. I want to complain to someone in authority. How?

I am extremely disappointed and angry with Apple service. I am a writer and booked three weeks in Spain so that I could finish my book. On the second day my laptop cut out on me asI was working on it, so I took it to Goldenmack in Cadiz. Not only was I given someone else's macbook when I went back to collect it, but then when I returned to the UK, the Apple shop in Brighton managed to delete ALL my data from the hard drive because I was unlucky enough to get a trainee on her first day. I have since learned she should not have deleted my data without even running a diagnostic. She told me she was going to 'restore' the drive. I took this to mean she was going to restore my work. But no! She erased the lot.
I complained and eventually was put in touch with a supervisor, who I was told had authority to resolve the issue. She said she would get the shop to phone me. That was ten days ago and I'm still waiting.
Ok so there's nothing I can do now to get back the three chapters of my book that I have lost and didn't back up, but the hard drive on this laptop is still faulty. I try to back up my work every time I use the machine but as soon as I attach an external drive, the whole thing shuts down. I can't use it any more as I can't risk losing any more work. This laptop is only just over a year old and this is just not acceptable, especially since I have really looked after it.
This is an appalling service I have encountered from Apple, and I am not going to ignore it. I have contacted the young chap whose laptop I was erroneously given, and the repair of which I paid for! (although I did eventually get a refund), to ask him if he had been given mine as well. He said he had been completely unaware that his laptop had been given to me and he is furious as he had loads of "sensitive material" on it." I have no idea in whose hands my laptop has been either, or indeed what damage it sustained while it was supposed to be in for repair.

Contact Apple Support:
http://www.apple.com/support/contact/
Apple - How to Contact Us:
http://www.apple.com/contact/
Be sure to refer to the repair ticket number.
Sounds like a terrible mixup.
Good luck & happy computing!

R5570-MD1G driver

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