Ramifications of Not Being Able to Download NetPro...

This problem just goes on and on. Having experienced problems with NetProtectPlus stalling every time I tried to download it, I have successfully (I thought) downloaded MS Security Essentials instead.  I have sent myself an email with a Word attachment, and every time I try to open the attachment, I get a popup window saying "Scanning for Viruses" and arrows going round and round in circles, and that's it.  It just stays that way, doesn't stop unless I force it to, doesn't open the attachment.  I know there is no problem with a virus on the computer I sent the email from.  What is going wrong?  Can anyone help?  I realise this is a problem with a MS product not a BT product, but the only reason I am trying to use Security Essentials is that I can't download NetProtectPlus.
Assistance from those with greater knowledge than me is, as ever, greatly appreciated.

Uninstall both netprotect and MS security free thingy.
Go for one of the 3rd party freebie ones.
I am a personal fan of Avast and AVG
If I've helped, just click the Star - Every little bit helps
If you can't fix it with a hammer, you've got an electrical problem.

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