Ran update this morning.  Now power button doesn't work and soft boot brings to the battery/cord icon as if there's no power.  Can't get into anything.  Any help on this?

Update for Windows was run this morning---it actually made me run it twice.  I was initially able to use my phone but now I get nothing but the battery/power cord symbol.  The power button doesn't work at all.  I have tried soft boot of the down volume and power button.  Seems to reboot but same screen appears.  I cannot access anything on the phone.  Is there any help on this? 

    Hey there, javadan! Thanks for letting us know about the problem with your software upgrade. I'm very sorry for the issues you're having. Based on the two attempts to process, I would have to say there was a problem with both install attempts. You may need to process a factory reset. Which model device do you have?
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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