Randomly Apple TV can't play Movies/Tv shows and music.

I've seen other people having problems with this issue but with all my searching, have not found an answer and thought I'd share my experience in case someone has a solution or suggestion.
Our cable modem service comes into an access pannel in the bedroom closet. It goes to the Linksys WRT54G router, then to a hub which sends out to all the rooms in our house. Our house is new and pre-wired for ethernet in each room. It comes in the office, goes into another hub and then to the Mac Mini I have and to a NAS Lacie storage drive where all my movies, music and photos are at. We stream everything and only synk photos on the Apple TV.
Over the last couple of days, the Apple TV can't play movies or music for some reason. The errors I get with Movies/TV is "The selected video cannot be played." The format was not recognized. With music the message is "Apple TV cannot play the current song." I know all the movies and music work because a day before I just played I AM LEGEND and it worked perfectly.
I've got a couple of theories and wanted to float them by everyone. I use a Harmony 880 remote and when I select Apple TV, it turns on the ATV and then sets the inputs on the other items. When I'm done and select watch TV, it turns ATV off. Should the ATV stay on all the time? Could this be causing the problem?
I've restarted the ATV, the Mac Mini, the hubs, the cable modem, the router. Nothing brings it back. But if it sits for a while, a couple hours or so, then it's back. However, it just stops playing for no reason and the next day it might not work again.
I'm running iTunes 7.6.2 and I checked the ATV and iTunes and both say they are up to date on their software.
I could really use some help here. The frustrating part is the kids want to watch one of their movies for the 700th time and it won't play many time.
Thanks everyone.
John
I use a Harmony 880 (I believe) remote.

Oops----thinking of the light on the Airport!!! =-)
The status light is gray, so it is not setting off any "alarms", everything else is working, but when I go to watch a movie, rented or owned, it times out and resets itself. I ran a diagnostic and it said everything was working properly, I reset to factory settings and still had the same problem, and even reset the Airport to make sure it was not just the connection.
At a complete loss as to any other ideas to try to get her up and running again. No way am I going anywhere near an Apple Store with all the iPad hype that is out right now!!!!!!

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