Rapport missing from toolbar in Firefox version 18. Is it no longer compatible with Firefox?

I get no indication that Rapport is active so I can't trust Firefox if I need Rapport protection.

Hello,
A possible situation/solution- Rapport is running (you're protected) but the icon does not appear (some banks choose this as a default), you can set it here:
For Windows:
1. Click Start -> All Programs -> Trusteer Rapport -> Rapport Console
2. Next to "Address bar icon" click "show"
3. Restart your browser (close all open browser windows and open a new window)
For Mac:
1. Go to System Preferences
2. Under "Other" click Rapport
3. Check "Display Rapport icon in browser address bar
4. Restart your browser (close all open browser windows and open a new window)
Otherwise, Rapport might not be running. You can turn it on via the start menu/System preferences. If it still doesn't appear please contact our support at www.trusteer.com/support/report-problem
Alex,
Trusteer Technical Support

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Hi
I had the same problem but with version 1.9.2.15
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[Build]
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*[/questions/885736]
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Background Information:
I use the old client version 3.6 as there's an old utility addon that the author stopped updating and will not work with the newer revisions. Despite disabling the update feature both in about:config and in preferences, the browser still eventually updates (Originally I was using 3.4, and would prefer to use that, but no matter how much I try I can no longer roll it back from 3.6 to 3.4 even if I reinstall using a 3.4 installer). As a result I've had a habit of keeping a copy of my firefox directory in case it updates itself again without asking, which it has. This might help you guys out in answering the countless people who have lost their bookmarks due to the upgrades released this year, and will hopefully someone to investigate and release a patch/utility to fix the issue.
Issue:
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I have confirmed that the files themselves are perfectly intact with no sign of corruption, and are as intended. They restore ok to older browser revisions (In my case specifically 3.6), but will not restore to the newer client revisions. This is not a fault with the bookmark backups, but with the newer clients (I'm guessing they changed the way they store the information in the JSONs at some point. I note in the code for the JSONs that GUID was never used in the older revisions, but it is in the newer revisions. Perhaps this is causing an incompatibility issue? You just need to adjust the client so that it looks for the GUID and if none can be found to ignore it rather than decide the file is corrupt.
Old JSON Code snippet: {"title":"","id":1,"dateAdded":1306666129870000,"lastModified":1306670152435000,"type":"text/x-moz-place-container","root":"placesRoot","children":[{"title":"Bookmarks Menu","id":2,"parent":1,"dateAdded":1306666129870000,"lastModified":1381254048121000,"type":"text/x-moz-place-container","root":"bookmarksMenuFolder","children":[{"title":"Recently Bookmarked","id":6,"parent":2,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4,"mimeType":null,"type":3,"value":"RecentlyBookmarked"}],"type":"text/x-moz-place","uri":"place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR&sort=12&excludeQueries=1&excludeItemIfParentHasAnnotation=livemark%2FfeedURI&maxResults=10&queryType=1"},{"index":1,"title":"Recent Tags","id":7,"parent":2,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4,"mimeType":null,"type":3,"value":"RecentTags"}],"type":"text/x-moz-place","uri":"place:sort=14&type=6&maxResults=10&queryType=1"},{"index":2,"title":"","id":8,"parent":2,"dateAdded":1294868015246000,"lastModified":1294868015246000,"type":"text/x-moz-place-separator"}
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Solution?
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Please investigate and create an easier solution to a silly incompatibility issue. ^_^

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Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files ('''not the profile folder where the bookmarks are stored''') and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
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#**C:\Program Files (x86)\Mozilla Firefox
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