RAS services goes down when end user trying to print report button on web

Hello,
This is Johan, we are facing serious problems with Crystal Reports Server XI, we have 5 pack license, we are using this only for to run the reports using Tomcat webserver, as per below error user are complaining every day when they try to print  case , we had to restart Report Application Services(RAS) every day for the  same, then it works fine.
Error is :
Failed to process the request!!
All of your system's 5 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses.
com.crystaldecisions.sdk.occa.report.lib.ReportSDKEnterpriseLogonException: All of your system's 5 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses.---- Error code:-2147217397 Error code name:enterpriseLogonFailed
Is it so that to run the reports do we need to apply additional Crystal Reports Server XI  license ?
What is difference between managed and unmanaged Crystal reports Server XI?
How do I know we are using managed and unmanaged one?
Where can I see how many users are access in the system and users CAL license info?
Thanks,
Johan

Check this link, it might help :-
http://helpx.adobe.com/x-productkb/multi/crash-printing-illustrator-indesign-cs3.html

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