RDS 2012 R2: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the (name-of-service) service

Question

Hi guys,
On a random base (daily, weekly) we're experiencing major log-in problems on our Windows Server 2012 R2 Remote Desktop Services farm. The VM's are hosted on Hyper-V 2008 hosts and we're not using Citrix techniques etc.
Users are reporting that they cannot log-in, the log-in sessions hangs with a blank screen when loading their user profile (e.g. Please Wait For The User Profile Service).
In the System event log of the server on which the user is logging on the following errors are shown:
Source:        Service Control Manager
Date:          23-12-2014 7:28:01
Event ID:      7011
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Description:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.
…and after 30 (or sometimes 60) seconds, the same error only another service (in random order):
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.
…and after exactly 30 seconds, the same error only another service:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UxmSms service.
etcetera, with the following errors:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndPointBuilder service.
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WPDBusEnum service.
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NlaSvc service.
The Portable Device Enumerator Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrkWks service.
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.
These errors are logged continuously.
An administrator cannot solve this since he isn't able to login in as well (console or remotely), only a hard reset of the VM is possible to use the affected server again.
I took different steps to solve this problem without any success, like:
- Installing the latest Windows updates
- Removed unnecessary printer drivers, print monitors and print processors (no local printers/drivers are installed, only Remote Desktop Easy Printer driver is used)
- Searched different forum posts, but found only hotfixes for Windows Server 2008 R2.
Can someone please help me with this annoying problem?
Many thanks!!
EDIT:
Of course is increasing the time-out not really an option here... http://social.technet.microsoft.com/wiki/contents/articles/13765.event-id-7011-service-timeout.aspx

Answer 1

Hi Jeroentjuhh,
1)Do you see this problem on all VM's or only on Windows 2012 R2 server?
2)Are these VMs' in hyper-v cluster?
3)Do you see event id 56 or 50? Please see the below link if it helps you to resolve these events.
http://blogs.msdn.com/b/scstr/archive/2012/02/29/how-to-troubleshoot-the-terminal-server-security-layer-detected-an-error-in-the-protocol-stream-and-has-disconnected-the-client-client-ip-and-the-rdp-protocol-component-x-224-detected-an-error-in-the-protocol-stream-and-has-d.aspx
Thanks,
Umesh.S.K