Re: BT Home Hub Manager problems.

Just rung 0800... and been told to use the 'PAPERCLIP' to reset the HH; this was needed to help improve my 0.35MB D & 0.29MB U speed! Best speed should be 3MB for download; which I've obviously never had!
We've continued to experience this terrible speed for months now - previously been told to restart the HH every time I've rung 0800; but now reset with the PAPERCLIP appears to be the flavour of the month. But the help team said I wasn't to use the PAPERCLIP too often; I obviously have to ring them to check its OK to do so!!!!
Not that BT would be keen to tell us, but has anyone on the forum tried to prosecute Bt under the trades description act for the lack of speed as promised in their adverts; bet I'm not the only person getting these sorts of line speeds? If you sold a car, saying it had a top speed between 20 and 200mph; it simply wouldn't be allowed!
Do BT customers have an ombudsman to raise these problems?
BT must also keep a check on lines to know when there's a fault; can the ombudsman penalise them if their service falls below an 'acceptable' level?
I was considering Infinity, but how can BT guarantee we'd get any better service?
PS Told my family to guard Percy the PAPERCLIP that sits next to the HH; we've become best friends with Percy now, he may only be a .01p piece of metal, but he doubles our broadband speed! He has so much talent I think he's considering BGT 2015!

Hi John,
Thanks for your help with what appears to be a daily problem! Should we have to reboot/restart everytime?
No test facility, connected to old master socket type.
My line test results before seeing your forum message D/load 0.74; U/load 0.36
Your Speed test results: D/load 2.06 Mbps; U/load 0.34Mbps (after rebooting HH#3)
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:25:09
Downstream:
2.241 Mbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.3 dB / 20.6 dB
Line attenuation (Down/Up):
52.4 dB / 30.1 dB
Output power (Down/Up):
16.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1890 / 0
CRC Events (Down/Up):
10 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
62 / 7
Error Seconds (Local/Remote):
8 / 1

Similar Messages

  • BT Home Hub Manager problems.

    Hello BT,
    I am currently having problems connecting to the BT Home Hub Manager.
    I have tried the following:
    api.home
    192.168.1.254
    http://bthomehub.home/
    These all end up with the connection timing out because it's taking too long to respond. All other websites are working fine and well for me. I've also tried this on Mozilla Firefox, Internet Explorer and Safari web browsers.
    Also, I have asked a few other people in my area I know who are with BT and they are not getting the same problem as me.
    Kind regards,
    Ryan.
    Solved!
    Go to Solution.

    The HH internals sometimes get in a tangle, and if you happen to have made any changes to the various settings, that can sometimes compound matters.
    Try doing a Factory Re-set (paperclip into small hole at side of hub) and see if that resolves matters. Doing a re-set will remove any settings that you may have applied, so be prepared to make the settings again if necessary. The re-set also restores the default wireless settings which are displayed on a label on the back.
    If that does not solve it, you may need to ask for a replacement HH.

  • Accessing Home Hub Manager

    Hi there
    is there a way that I can access the home hub manager when the hub itself is in powersave?
    thanks

    DinoZoff wrote:
    I'm having problems accessing the home hub manager, i have tried all my shortcuts and using 192.168.1.254, all i'm getting is an error message saying no data.
    Any help on this will be greatly appreciated.
    Many browsers will try to interpret that as a web host name.
    Use this link instead http://192.168.1.254
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Cannot connect to Home Hub Manager

    Cannot connect since I renamed my 2.4 GHz and 5 GHz channels.
    I used a space and bracket which I don't think works - i.e. BTHomeHub (2.4GHz)
    However I cannot now access the Home Hub Manager to rename the networks.
    I have tried to access via:
    api.home
    192.168.1.154
    bthomehub.home

    I suggest you try a factory reset of the hub
    http://bt.custhelp.com/app/answers/detail/a_id/113​86/~/how-do-i-reset-my-bt-home-hub-to-its-factory-​...
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • Problem with password in home hub manager

    Hi
    I have a pc and a laptop connected wirelessly to homehub 3. connection is fine having swapped the hub for a new one.
    The problem I have now is that when i go into hh manager on the laptop, I cannot enter a password to get to settings.
    I get admin as user and cursor won't work  in password panel.
    On the pc it works fine. It's no biggy as I can acess settings on the pc but anyone know why it is happening?
    This is the screen I get. Different to the usual one.
    To prevent unauthorised access, your BT Home Hub's settings are protected by a password. To change the settings in your BT Hub Manager, you'll need to enter your admin password, then click the 'OK' button on this page. Please remember the password is case sensitive.
    Username:
    admin
    Password:
    Solved!
    Go to Solution.

    somniac wrote:snipped
    connection is fine having swapped the hub for a new one. The problem I have now is that when i go into hh manager on the laptop, I cannot enter a password to get to settings.
    Swapped from a what version hub? It does sound like you may of been using a v1 or v1.5 hub prior to using the hub3
    What happens if you go to saved passwords on your laptop, locate the 'admin' one, make a note of it just in case and delete it. Does this allow you to access the hub manager now?
    -+-No longer a forum member-+-

  • Home hub causing problems with phone line

    I posted earlier about a phone extension problem- it seems the hub is the problem. My phone had no dial tone just lots of noise,there doesnt seem to be a wiring problem, however if I unplug the home hub the phone will work fine! I have tried a new cable to the hub, tried microfilters which I know are ok, but the problem is no dial tone ,noise, or a recorded voice saying please try again. I assume the hub has a fault unless someone has any other rsuggestions

    have you tried connecting the hub and a phone to the test socket using a filter
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • BT Home Hub - Wireless Problems

    I have been having a problem with some but not all wireless connections on my home hub. Normal browsing, email with iPads , iPhones and laptop etc are fine. However I have 2 printers that I connect using wi-fi and an apple time capsule and the sky box seem to be loosing wireless connections about once every day, the only remedy is to shut down the home hub and reboot, then all is fine for a day or so. I have had the home hub for over 6 months and this has only just started happening in the past few weeks,
    Hope someone can help.

    you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Home Hub Wireless Problems

    Hi,
    I am on BT infinity and have Home Hub 3 (I think) with software version running is 4.7.5.1.83.8.94.1.11 (Type A).
    Normally I get very good wireless connection / speed, however there seems to issue with the automatic (smart wireless). It seems to switch to channel 6 then after sometime links drops and I get very slow or no Internet connection. When the link drops I get message on the laptop that there is limited wireless connectivity.
    I have to log in to Hub with Ethernet cable to change to different channel manually. I have no issue finding the good working channel manually, but hub keep switching back to automatic (smart wireless) and prefers channel 6, which after some time start to play up.
    Does anyone have any suggestion / solution to this annoying issue.
    Thank You
    Solved!
    Go to Solution.

    The answer is to select a channel manually, and disable smart wireless, as it gives people a lot of problems.
    There is some extra help with wireless on this link.
    Wireless connection problems
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • BT Home Hub Manage Connections and Bandwidth.

    Hello, I was wondering if it was possible to manage connections inside BT Home Hub. I am the owner of the hub and can log in to the advanced settings, I see I can turn the wireless off, is there a way to turn the wireless off for specific devices, but keep my laptop wireless on.
    What about turning the internet off for specific wired devices, but keeping my computer on.
    Third and final question, is there a way I can manage bandwidth useage?
    So I can say to these devices, use 10% of bandwidth, and allow the rest to go to my computer.
    Thanks, any information would be very helpful.

    The simple answer to both your questions one and three is not with the HomeHub - and you might have difficulty finding a router designed for home use that will do both.
    You should be able to restrict access to the internet on a machine by machine basis using the parental controls.
    "To forbid us anything is to make us have a mind for it."
    -- Michel de Montaigne, Essays, 1559

  • Home Hub phone problem

    I have this problem before, Basically when I try using the home hub phone to call somebody, it will just ring once and then I will only hear a continuous "beep" and the top right-hand corner of the phone screen says "Hi" in blue letters.

    Hi SM
    I can have this looked into for you, drop me an email to the address in my profile.
    Please remember to include your BT account number and a link to this thread.
    Thanks
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Home Hub 5 Problem

    I have just moved over to BT Infinity and should have been switched over yesterday. However, BT now tell me there is a problem with the Home Hub 5 that they are 'trying to resolve as quickly as possible'. Does anyone know how long this has been an issue and how long it will take to resolve - a rough timescale would be nice!

    See https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/td-p...
    The solution at the moment is to follow the advice posted by BT on this post.
    https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/m-p/...
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Home Hub wireless problem

    I have a problem with my bt home hub v2, the wireless connection does not give out a dhcp address. I have recently moved across from virgin where I had no problems with the wireless so I know my pc is ok.
    Has anyone had this and knows of a way to resolve it?
    I have defaulted the HH a couple of times and tried changing wireless channels but all to no avail. 

    was just trying to think of anything, my xbox and pc were on fixed ips so had to change them with new kit since different ip range.
    the new router seems to operate alot better than my belkin, UPnP for example worked when i used it on software where as belkin it didnt.

  • HOME HUB 2 PROBLEM

    Hello All.New poster here.Am suffering HH2 wireless problems which seem to be common knowledge on these forums.My question is because ihave BTV and am considering you view do i need to replace the hub with another BT one ie HH3 or can purchase my own other brand if so any reccomendations would be appreciated.Thank you
    Solved!
    Go to Solution.

    The home hub 2 does have issues, especially if its a few years old.
    Reported problems with the Home Hub 2.0
    You can use your own router if you wish.
    There is a small list here.
    Replacements for BT home hub 3
    This one is quite popular.
    Using the TP-Link TD-W8960N instead of the BT home hub
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Home Hub Password Problem

    I have been trying to enter the configuration screens of my Home Hub 1.0 but my old password stopped working for some reason. So, I tried resetting the home hub by pressing the button on the back for about 20 seconds, then went back to the home hub configuration screen and was told to create a new password. I then entered the serial number from the back of the home hub as well as entering a new password twice (I was very careful to make sure I input all these details correctly). This did not work, so I tried it all again and entered a different, new password but it still wil not work.
    Anyone have any ideas what the problem is and what I can do about it? 

    overlorduk wrote:
    I have been trying to enter the configuration screens of my Home Hub 1.0 but my old password stopped working for some reason. So, I tried resetting the home hub by pressing the button on the back for about 20 seconds, then went back to the home hub configuration screen and was told to create a new password. I then entered the serial number from the back of the home hub as well as entering a new password twice (I was very careful to make sure I input all these details correctly). This did not work, so I tried it all again and entered a different, new password but it still wil not work.
    Anyone have any ideas what the problem is and what I can do about it? 
    Hi. Welcome to the forums.
    Probably the best site to look at with regard all things hub is :-
    http://www.jarviser.co.uk/jarviser/homehubindex.html
    See if anything there can help
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • BT Home Hub Connectivity problems

    My HH is working fine on WiFi, but I want to change some settings.
    When I type http://192.168.1.254 into my Browser it just hangs, saying "connnecting" (have tried Firefox and Chrome with no success).
    Have managed to access in past so not sure what happening (IP conflict?).
    Any help much appreciated.
    Am on iMac with Max O X v 10.7.5
    Thanks
    Martin

    Try a factory reset of the home hub.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Maybe you are looking for

  • GR Table for incoming material and GI shipment

    Dear All, I'm trying to make report to show total GR for incoming material (101-102)  and shipment (601-602) per month, is there any shortcut table that already sum or show total amount for GR or GI material instead of MSEG? ex. I can get total GR to

  • Specific number of rows within field(s)

    I'd like to get Top-N of Amt within Name&Loc as shown below. Is there a way to reset either COUNT or ROWNUM to get this result? Name---Loc--(ROWNUM)--Amt James--abc--------1--1000 James--abc--------2---900 James--abc--------3---750 James--def--------

  • Need to explore on SAP BO 4.1

    Hello, I have been released from the Project and free for some days. I need to explore on SAP BO 4.1, Can you please direct me to explore & expert on SAP BO 4.1 ? Do we have any Sample BO VM to practice? your suggestions are most welcome to experty o

  • Magic Mouse extremely slow on Macbook Air (late 2010)

    Hi All, Just switched from PC to Mac - everything is fine and i'm very excited about it. There's one major issue for me and that's with the Apple Magic Mouse, it feels extremely slow and sluggish - nothing like Mice i've used in Windows. Now, it seem

  • CCMS agent - segment name issue

    Hello, Does anybody know where the CCMS agents get their segment name (visible in RZ21 transaction) ? I have a problem with one of my agent that doesn't have the right segment name and it's causing a lot of other problems. If someone has any idea on