Re: Can't buy Skype Credit

Hi Claudius,I am wondering if you can help ,I have been trying ,for weeks ,to buy more credit,I am in touch with Customer Service for the last week,and the only advice I am getting from them is to check my cookies,etc.
I have told them ,over and over,that I have done that,and more,I have used several computers,laptops and iPad,and disabled cookies and protected mode,to do this operation.
All of them stop short from transferring funds from PayPal to my Skype account,and the message I am getting is:
Something went wrong here
What that is,they will not tell me!
Now,I have done this several times this year and before,and seldom I had any problems.
I still have around $ 16 on my account,as credit.
Can you be more creative than your customer service people,that basically are giving me the standard "computerized" answer?
Right now I have no clue what is the problem that the Skype page has with accepting my payments,they have done it a number of times before,and this is just a pain in the neck,and that is an overly decent statement.
Thanks
Alberto

Same problem. When using mastercard or visa, the error is "Something went wrong there".
When using PayPal, the transaction is OK, but after that, Skype refund the money... So, the money go from my bank account immediate, and after 3-7 days go back.
My cards are OK, my PayPal is OK, but Skype refuse the payment when using credit cards and refund the payments when using PayPal. From the live chat - technical support they say that nothing is wrong with my skype account and to try after 24h... They see that skype refund the money charget with PayPal, but they can not explain why.
As I see, this issue occurs since 2012... Just do a search with Google:
"Something went wrong there" skype
Or...
Can't buy Skype credit
But, no explanation from technical support, just suggestions for change browser or the computer... or try after 24h...
I will try tomorrow again Any other suggestion?

Similar Messages

Can't buy skype credit - An internal error occurre...

i got this error message when buying skype credit.
"An internal error occurred.
Sorry, but we were unable to start your payment. Please try again later."
any help would be appreciated.

I have a similar problem, Skype tells me everything is fine with my account but it isn't, I can't purchase additional credit and I'm running out!
I've been using Skype for longer than I care to remember all over the world, then Microsoft came along...lots of advertsing banners...lots of tinkereing which the say "will improve our experiance" (offensive text removed).
Please don't ask me to send a screen shot it will not help, what will help is putting pressure on the Microsoft (offensive text removed) to fix this problem. I've been trying to buy credit for several days now and it will not log me into the final checkout screen.

I need to buy skype credit ,,how?

How can i buy skype credit or subscribe, am new to to skype

Dupe.Daramola wrote:
How can i buy skype credit or subscribe, am new to to skype
Hello and welcome to the Skype Community. Here are the links you require:
Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Can no longer buy skype credit in Canadian Dollars...

I bought my computer 4 years ago in China. Over there, I paid using my former Chinese bank account.
18 months ago I returned to Canada and started buying skype credit using my Canadian Visa paying in CDN Dollars.
The past six months however I cannot buy credit because the payment page it switches to is the Skype China website requesting payment in RMB.
For five months I was able to use skype by turning on the auto recharge option, where my Canadian visa details are stored. Last month, however, the skype system recharged 14 CDN Dollars, but at the same time cancelled the auto recharge. Now, the system does not let me start up the auto recharge.
On my skype account page on the top right I see the skype China payment company's logo. Clicking the logo, a sign appears saying: "This company gives you more payment options." (in English) My Visa credit card is valid and not part of the problem. What is the problem?

Hello,
please contact Skype customer service who will de-link your account from the Chinese website.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Problem with buying Skype credit.

I have tried to buy Skype credit several times, but no success. Everytime after I clicked the Continue button to make the purchase, it went to the page showing Loading and being frozen there.
Any help would be appreciated.

mara.cze wrote:
Hi,the only thing I need,is someone who works by Skype company. I have problem with buying the skype credit and I sent it wrong. Please dont answer or dont ask what is wrong. I need someone from skype who I can call to. This is incredible,that this big company like skype doesnt have an operator who I can talk to. Or if they have,why is it so hard to find a concact to them ?
So please I want only contact to a skype worker,thank you. The best will be,if the contact is his skype nick name,I dont want call from my handy for money. Please,tell me that its possible,im getting mad. Ive spent my time on the PC 2 hours to look for someone and I didnt find anyone. And it is so simple thing. Thank you,Marek
I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
at the moment, they are only offering email and live chat support (for premium/selected members). Support via phone is not yet available.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Can I purchase skype credit.

I travel a lot and I use skype to call my wife. Recently I forgot my password and by some miracle was able to get my account back but now I can't purchase skype credit. I've tried the joke of the "online resolutions center" and I don't remember 90% of the questions asked on that form. Really? year I created my account? Can I please get back the ability to buy skype credit so I can call my wife. Thank you.

Have you tried an online text chat?
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unable to Buy Skype Credit!

I have just tried to buy Skype Credit, but the system
tells me that I have reached my monthly credit limit,
this I don't understand, I didn't know that there was
any limits on purchases.
This block is from Skype, I have tried 2 different cards
and also PayPal, everyone was rejected.
I really need to call Bolivia every day and now I am
unable to do so.
How can I get this block removed?
Mike.

Please check the link below for possible answers-
https://support.skype.com/en/faq/FA417/i-m-having-a-problem-placing-an-order
However, if the issue you are experiencing does not fall under any of the categories mentioned, or if in case you need further assistance or instructions, you can also contact customer service. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Trying to buy Skype credit but it wants me to pay ...

I'm trying to buy Skype credit, but every time I click on the link to buy skype credit, it takes me to a ".tw" page and only gives me the option of buying skype credit in TWD. I'm living in the U.S., and I've changed every single location/address setting I could find to reflect that, but Skype still thinks I'm in Taiwan and requires me to enter in Taiwan-related information that I do not have. How can I fix this?

curiousskyper wrote:
Skype still thinks I'm in Taiwan and requires me to enter in Taiwan-related information that I do not have. How can I fix this?
Hello and welcome to the Skype Community.
That's because you created your account in Taiwan. please contact Skype customer service and ask that your account be unlinked from our Taiwanese Partner.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Can I use Skype Credit to buy a subscription

Hi .... I have a postive balance in Skype Credit. Can I use the balance amount to buy a Skype subscription ?
Thanks in advance dfor your responses
Arvind

It is possible to use Skype Credit for subscription purchase.
Steps to change payment method can be found from this FAQ:
https://support.skype.com/en/faq/FA1781
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Can't purchase skype credit

Hi, I'm not sure if this is the right place to write this, but I couldn't find anything relating to my question.
I've tried to purchase some skype credit and I can't seem to do that for some reason. I went into my account and saw that I have some "pending" which doesn't make sense since the ones pending are from before the last time I got credit as it was delivered. I had a look through my account a little more and noticed that there were even ones pending since early last year, so these are probably ones that didn't work and so I tried again and it then worked. But what I can't understand is why I cannot buy anymore credit and if the reason is because of all the purchases that are still pending, then how do I cancel them as this is extremely annoying!! I cannot seem to contact skype which is even more annoying because I just want this to be fixed asap so I can actually use my account again!!
Any help is greatly appreciated!
Chiara

Have you tried an online text chat?
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Can't add skype credit

Hi guys, I've been having some issues with my skype credit. During the last week, my credit has been automatically delivered and then reversed without me trying to add any credit and without my credit going under the $4.00 limit. I contacted live chat and they said I should change my password and email for security reasons. I did that and today I had the same problem but my skype credit went to 0 from $10. I decided to remove all stored payment details just in case and then re add them by buying more credit. Unfortunately it has been impossible to add credit again using my credit cards, since that is my preffered method of recharging my account.
I get the "Please check your order details and try again, or get in touch if you need help." message. I contacted live chat twice again and also called my bank to see if there was a problem with my card, but they assured me that all is good.Basically the live chat sends me to the bank and the bank sends me to live chat!!!
I've even tried recharging another skype account I have, to which I have never added credit before and still have the same problem.
I also tried a second credit card but no luck either.
Both cards were working fine till now.
Does anybody know any possible solution? It is very important to me because this is how I communicate with my family overseas.
Thanks in advance
Solved!
Go to Solution.

unfortunately, i think it is only the customer support can possibly assist you from this point. You may need to contact them again, provide them an updated and detailed description of the current situation, specify the actions you already did, then ask them what your other possible options are.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

UNABLE TO BUY SKYPE CREDIT ALL MY CARDS REJECTED =...

WHY ARE MY CREDIT CARDS ALL REJECTED i am unable to Buy credit for SKYPE /

Please check the link below for possible answers-
https://support.skype.com/en/faq/FA417/i-m-having-a-problem-placing-an-order
However, if the issue you are experiencing does not fall under any of the categories mentioned, or if in case you need further assistance or instructions, you can also contact customer service. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Can't use Skype credit to pay

I have credit on my account but they keep charging my PayPal as the billing method.
How can I use up my credit on account to pay my bill?
Help!

You should be able to change payment method to Skype Credit.
Try this first:
1) Go https://secure.skype.com/account/call-phones/packages
2) Open your subscription Settings
3) Click on Change payment method
4) Add another payment method -> Skype Credit
Once you have done this it should look something like this:
If these steps don't work for you then please contact customer service for further troubleshooting: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Should I buy Skype credit here in Australia before...

I'm going to France, Italy and Morocco for a 6 wks holiday.
Should I purchase Skype credit here in Australia or wait and do it there? I want to be able to use my iPhone to make a few calls to landlines or mobiles if the need arises.
Are there any problems with purchasing credit overseas using an iPhone?

Buy it in the country you'll be using it in.

Can't access Skype Credit after changing email acc...

I changed the email address linked with my Skype Account a few months back. After that I have lost access to my Skype Credit. How do I go about retrieving my old Skype credit? Also, is there a Skype support email id I can contact?

Hi autobull,
You may try to call the support (they seemed to be quite much aware of the problem - password management between Ovi and Yahoo is veeery fragile), or then try to contact bretj in this forum. He sorted it out for me, but I think support would have done it also - sooner or later.
Lesson learnt: never change your Ovi password.
Cheers,
xbimmer

Re: Can't buy Skype Credit

Similar Messages

Maybe you are looking for