Re: Cancel Skype Number subscription (or at least ...

I have the same problem and as a busy doctor in a developing country with slow internet this experience has wasted so much valuable time I could have used productively.
I will move to Viber if this is not resoved quickly. dickybeach

please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

  • Skype Number subscription was cancelled and will e...

    hi,
    My skype account notes ---- Your Skype Number subscription was cancelled. It will expire on April 22, 2013.
    There is a link for Get a new Skype Number . But I wanna contiune using the old skype number. how to renew the subscription and skype number? Thanks!

    I too have the same problem
    Your Skype Number subscription was cancelled  -----  why i didnt cancel it and i want to continue using the same number that i have had for 3 years

  • Skype number subscription cancelled? No!

    Howdy,  in one of my Skype Numbers (I have two), there's a message that says:
    "Your Skype Number subscription was cancelled. It will expire on November 9, 2013."
    Then have the option of getting a new Skype Nr.
    However, I didn't cancel that subscription and want to continue to use that number past that date.   It's a US number.
    How can I do that?
    When I get a new Skype nr, I can get fairly close numbers, but not the same..
    Thanks!

    Ok, contacted customer support (CS) via chat and this is what I got:
    CS: I suggest that you wait for this Online Number to expire for you to see an option to reactivate the Online Number.
    Me: But I need to put this number out there for people to add in their contacts.
    I need to be sure I'll be able to continue to use the number.
    Are you telling me that for sure when the number expires I will be able to reactivate it and continue to use it?
    CS: Don't worry once the number is expired it will still be on your account for 90 days.
    Me: ok, tx. Any reason I can't extend it now?
    CS: I apologize but there are some cases that extending an Online Number is available however, we suggest that you wait for this number to expire.
    Basically, looks like I can only renew close or after expiration, which 1) doesn't make sense and 2) why does the error message saying my subscription was cancelled appear?
    I guess I'll have to wait and see.   Meanwhile, the number is working.
    Hope that helps someone out there in the same situation!

  • Skype number subscription unwanted automatic renew...

    it is inconvenient when a subcription lapses, one might beleive it cancels. not so, it will instead automatically renew without further authorization. i no longer need a skype number but wish to use the land and mobile call out feature so when i added skype credit, it was intended for calling out only and i feel i did not authorize a payment for the skype number, it just deducted my skype credit anyway. now i don't have enough money to pay for my call out script since no refunds are available.
    perhaps skype can charge a correction fee and refund at least some of the unexpectedly deducted funds or cancel a script when it lapses? this would seem a friendlier approach.

    I too have the same problem
    Your Skype Number subscription was cancelled  -----  why i didnt cancel it and i want to continue using the same number that i have had for 3 years

  • UNABLE TO CANCEL SKYPE NUMBER

    Am I able to cancel my skype number?  If not then that is stupid.  It was a purchase by mistake.  Didn't even confirm the purchase.

    Hi, NM789, and welcome to the Community!
    If you cannot cancel your Skype Number subscription from your account where you manage your payment methods and purchases, Skype Customer Service can assist:  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Re: Skype number subscription paid... says expired

    So I can't seem to call at the moment...
    But when I click on my account and go to my subscription, I have the following:
    So I have a subscription. I have Skype credit. But the UI says my subscription has expired. And I can't make any phone calls to land lines now.

    Hello and welcome to the Skype Community.
    Your topic title states that "Skype number subscription paid... says expired". Your account shows that this Subscription is current and will automatically renew on 05/1/15 unless canceled. Your Unlimited World Subscription is current and will also expire on 05/1/15. It will not renew automatically. Your Unlimited USA/Canada Subscription expired on 12/2/14 [that's why you see a "renew" message]. Your Skype Credit balance is current so you're in good shape to make calls. Sorry about the confusing statements on your account page. Hope this clarifies the situation.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Re-Activate Skype Number subscription

    Hello,
    How do I re-activate a Skype Number subscription that was cancelled. The subscription is set to expire in a month, however, I want it to continue. I've added a PayPal payment method next to the service, but the alert still shows that it will expire. Any ideas how to reactivate it?

    Hi, Fox123456,
    In Skype, when we cancel a subscription, the subsription remains active until the end of its term.  What we are actually cancelling is its renewal.  Therefore, check your account settings to see when your Skype Number subscription's expiration date is - which, as I just explained, is not tied to the date you accidentally cancelled the renewal.  Even so, your number will be held in reserve on your account for 90 days so you have time to sign on and reactivate the subscription.
    When your Skype Number subscription expires, you should receive an e-mail alerting you to this.  The next day, sign on to your account dashboard and reactivate the subscription.
    Skype Customer Service can also help determine the status of your Skype Number subscription. 
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Skype Number subscription

    i'm waiting for almost 2 weeks on my online Skype number subscription. It says: "Pending".  What is going on there? If my number has not been activated for tomorrow, I will ask paypal to return the money and I will buy a phone at my own provider! Skype Support, skype live support.. nothing is working here. Grr.. I get almost regret registration with Skype. I hope someone can help me. 

    kampie123 wrote:
    i'm waiting for almost 2 weeks on my online Skype number subscription.
    Hello and welcome to the Skype Community.
    Your account shows 2 payment applications for your Number and 1 expired Number. Skype has sent both payment applications to PayPal but they haven't yet processed them.

  • Cancel skype number

    Hi, I'm trying to cancel my skype number. It will expire next month and I don't want to be charged for another year as I don't use it anymore. I followed the steps to cancel until the page "Are you sure you want to cancel your number? and click Yes but I don't seem to have any confirmation message that it's been done.  Has it been cancelled?

    Hi, Sqrly, Skype is aware of existing website issues. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems. (Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service )
    If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
    Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
    Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
    Regards,
    Elaine

  • Re: Skype Number subscription renewal has changed ...

    I ran into the same issue today.  I purchased a year subscription for a Skype number last time.  My account was set for auto renewal so my number didn't expire.  I tried canceling this subscription and then purchasing a new one, but I couldn't get my existing number back.  So, I reactivated my existing subscription.  I also can't delete my payment method because it's tied to my US unlimited calling subscription.

    This also happened to me.  How do we go about changing it back, please?

  • How to cancel Skype number

    I want to cancel the Skype number I am being automatically billed for.  I know what the Skype numb er is.  In my profile, purchase history and profile it all shows that I have made no purchases and in the manage account area my I see no settings options and no indication of a Skype number.  I no longer need the Skype number and just want to cancel it.  How can I do that?  What am I missing?

    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Where is the link to extend Skype Number subscript...

    Have you guys figured out where Skype hides the link to extend our subscriptions for fixed phone numbers?
    I've been searching the message boards for about an hour now and all I can find are hundreds of other angry people trying to find the same answer.
    What's the point in emailing me to renew my annual phone number subscription if Skype won't even provide a working link or instructions to do it?    The only thing the email managed to do was remind me that it's time to deal with this --- again and put me in a bad mood again.
    Does MagicJack hate their customers as much as Skype does?   If not I'm outta here!
    Post transferred to Skype Number message board.
    Subject/title edited accordingly.
    Edited to conform with the Community Guidelines

    http://www.apple.com/support/downloads/imovieHD6.html

  • How to change my Skype Number subscriptions?

    Hello,
    I currently have a 3 month auto subscription, how to change it to be 1 year?
    Thanks

    Hi moudmm2,
    Not to change but to let it expire the current 3-month contract at its end thereafter to start 1-year contract with the same Skype number.
    Following faq will be a practical guide.
    https://support.skype.com/en/faq/FA12164/

  • Skype number / Subscription confusion and frustrat...

    Hi,
    I signed up for a skype number two years ago and I've been using one since. During my first and second years, calls within the United States were included with the number. I just renewed and it and I can't make any calls within the United States so it seems like this is no longer the case. What exactly do you get with a Skype number, free incoming calls?
    I'm pretty frustrated right now. If that is all you're offering with this service then it's been a waste of my money, because I could just forward my cell calls to my google talk account for FREE. So, please tell me what I've just paid for, how I can get my mobile and land line calls at no additional charge, and, if nothing else, how it can be refunded (yes I did read the fine print).
    Jeff

      Jefekjefek wrote:
    1. What exactly do you get with a Skype number,
    2. how I can get my mobile and land line calls at no additional charge,
    3. how it can be refunded
    Hello Jeff and welcome to the Skype Community! I've just looked at your account and your calls are failing because you don't have a Subscription nor credit. Skype Numbers have been a standalone product for some time now.
    1. A Skype Number is for your contacts to call you - inbound calls - irrespective of your location. It travels with you wherever you go. Skype Number 
    2. To make calls to or within the USA you need either an Unlimited USA/Canada Subscription or some credit. Skype subscription Buy Skype credit
    3. Normally Skype Numbers aren't refundable but you can try by filing here:
    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Skype Number & Subscription....where's the subscri...

    So I'm new to Skype. I want a number so people without Skype can call me, and I want to be able to call them. 
    I signed up for "Skype Number + 12 month subscription" and I got the Skype number, but when I make an outgoing call it's still counting against the $10 in Skype credit I purchased earlier. Domestic call... actually just calling my home phone from Skype.
    So I was just wondering why I didn't get the 12 month subscription and how that all works. 
    Thanks!

    Hi, Dragonchasers, and welcome to the Community,
    You will need to contact Skype Customer Service directly to sort this.  They should be able to determine why your subscription was not activated correctly and resolve the issue.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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