Re: Fingerprint Reader Not Working On Windows 8.1 Pro Startup

Model: ThinkPad Edge E420
OS: Windows 8.1 Pro 64 bit
Problem: Fingerprint reader suddenly stopped working (Image 1). One major change I think which might have lead to this - I had a recent update from Microsoft on 28/Aug/2014 (Image 2). I'm not sure though that this must be the cause of the problem.
Troubleshooting tried: I tried first to repair through "programs and features" but did not work. Then I tried to uninstall and reinstall the FingerPrint reader software (Latest version available on Lenovo Website for my model). Still did not work. I'm pasting photographs of the error. I've tried to follow all the methods shown on various threads on this forum but nothing worked so far....Even the TouchChip (Fingerprint) patch driver for Windows 7 (64-bit) which is compatible with Windows 8.1 doens't install. (image 3). Device manager shows error for Biometric devices. (image 4).
Please help.
Image - 1

For Windows 8.1 you should not be installing any fingerprint software. You should uninstall ThinkVantage Fingerprint Software. The driver you need (for TouchStrip Fingerprint Sensor) will come from Windows Update. Then you can enroll fingerprints from the PC Settings -> Accounts -> Sign-in Options screen.
If there is a problem with the device in Device Manager, try removing it and check the option to delete the driver software. Then reboot, run Windows Update, and a compatible version for your system should be installed.

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Fingerprint Reader Not Working On Windows 8.1 Pro Startup

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I have reinstalled both the ThinkVantage Fingerprint Software 64bit (v 8102) and the TouchChip Fingerprint Coprocessor driver (v 1.6.1.341).
I'm running a W530 and fully patched Windows 8.1 Pro
Solved!
Go to Solution.

I downloaded the driver from Lenovo, uninstalled the Lenovo Fingerprint Software, restarted, installed the driver package which actually reinstalled the Fingerprint Software and it worked straight away without re registering my fingerprints. The strange thing is that it stopped working out of a sudden. I couldn't figure out, what caused that....btw the same happened to my bluetooth settings the other day. booting into BIOS, exiting without changing, restart and bluetooth was there again....hmmmm

Fingerprint Reader not working after windows password reset

Hi There
I was using windows login (single admin user) and fingerprint reader to login to my Thinkpad T510. Yesterday night I changed windows password and I didn't update finger print. Unfortunately I am not able to login when I tried to login using windows login today, I forgot the password and when I tried finger print reader it is just throwing error.
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I just called the tech support just now? I just asked the 'why the finger print reader not recognizing the finger print after changing windows password?', and he gave the following answers
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Fingerprint reader not working on Windows 8

Dear experts
Could you please help me with my fingerprint reader.
It was working fine under windows 7. I recently installed windows 8 pro and the Fingerprint reader would not work.
My computer is a HP Pavillon dm4 - 1160us notebook.
Best

Hi:
See if installing the W8 Validity driver and simple pass software from a different model PC work for you.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-109892-1&cc=us&dlc=en&lc=en...=
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-117897-1&cc=us&dlc=en&lc=en...=

Fingerprint reader not working and cant drag icons after windows 10 update

fingerprint reader not working and cant drag icons after windows 10 update

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the Windows 10 update, and wanted to assist you! To start, can you please provide me with the Product Number of your notebook? Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number? In the meantime, I recommend using the Go back to an earlier build option, in your System Settings:
HP Notebook PCs - Upgrading to Windows 10
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Fingerprint reader not working on elitebook 2540p

I have elitebook 2540p, and I can't get my fingerprint reader to work.
The driver is installed and looks good at device manager.
I installed HP ProtectTools 5.12.754 and I can not see in the credentials area the fingerprint, only the smart card.
I tried also with DigitalPersona software and it's the same.
I have download the last driver from HP website under the correct operating system (Windows 7 enterprise 64bit).
I think the fingerprint reader is working since I entered the Bios and there it worked when I swept my finger. I saw the image of my fingerprint on the screen.
What might be the problem? why HP protect tool can not recognize my fingerprint reader?
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I have the same issue with the same laptop
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Lenovo T510 (4313CTO) fingerprint reader not working at first login

I have a Lenovo T510 (4313CTO) system that until recently worked just perfectly. After I know not what - I have checked the Windows Update log, etc. - now, when booting, when the system reaches the Windows logon screen, the usual 'Please wait' message is displayed, but after maybe 30s of that, it reads 'No attempt to start this service has been made since the last boot'.
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I had a similar problem, the first time I occurred after a Windows Update. This time I formatted and made a fresh Windows 7 installation.
The next time the same happened again after I updated the system using the "Lenovo ThinkVantage System Update".
When I tried to open the Fingerprint software directly the following message appeared “The dependency service or group failed to start" and the Error Code E7210001 appeared in details.
This time I discovered in another forum while searching for another problem ( "Devices and Printers" did not load) that the problem was due to one of the services was disabled, the Credential Manager service.
To correct this just type in Start the following: services.exe
Look for the service: Credential Manager
In properties the Startup type should be set to "Automatic"
Press Ok and the next time you restart the computer the Fingerprint reader should work.
Hope this solves your problem.

FingerPrint reader not working on Google Chrome

The HP Simplepass fingerprint reader is working on IE and Firefox but not on Chrome. Anybody know why?

I have the same issue with the same laptop
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Fingerprint Reader not working upon waking from sleep for windows login

Hello,
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
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Is this a platform wide issue affecting all T540P models? This is frusterating.
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sailoholic
Your report is the first we have ever heard of this issue on T/W. It does not happen on my T/W systems here (with or without 30 Day Standby enabled). The other reports I heard of this problem came from X240.
I just want to confirm with you - the problem happens after coming out of Sleep (and not Hibernate), right?
Can you tell me exactly what you are doing? e.g.
1. Use the computer normally (is AC attached or not?)
2. Close the lid - the computer goes to sleep (or do you go to sleep some other way?)
3. Open the lid 2 hours later (or how long)?
4. are you using a dock?
The more info you can provide, the better. Thanks for your help.
Also please let me know what BIOS version you have.

Fingerprint reader not working - HP Pavilion dv7 - Windows 8

I have been working on this for over a year without any results. It is driving me crazy.
My fingerprint reader on my pavilion dv7 is not working. Actually it never worked (or showed any sign of action) since i bought my laptop.
I've tried installing many kind of different drivers and software, updated BIOS etc. Nothing works.
So i decided to call for your help.
Laptop info;
HP Pavilion dv7
Windows 8 64-bit
Bought 1 year ago in The Netherlands
p/n: B1X38EA (#ABH)
Help would be greatly appreciated
Greetings,
Glenn Peters

Hi,
Please refer to the following two documents.
Troubleshooting a Fingerprint Reader (Windows 8): http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c03718240
Using HP SimplePass Fingerprint Reader (Windows 8): http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c03653209
Please follow all the troubleshooting steps and let me know whether it helped.
Please support me by clicking on Kudos and Accepted solution if you like my advice. These are the best ways in which you can thank me.
I am an HP Employee.

T61 with Windows 7: Fingerprint reader not working

I downloaded and installed the fingerprint reader software for my T61 (7659-D22) with Windows 7. At the login screen I see the "Scan your finger" option, but none of my fingerprints is recognized, so I log on with my password.
In Windows I get the Fingerprint popup inviting me to enroll fingerprints. Three are shown as enrolled already (carry over form WinXP, no doubt), all of which I had tried unsuccessfully at the login screen. I tried enrolling additional fingerprints, but the scans do not register at all.
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Hi Z300M,
Are you using doman account? If you are then please go to
Control Panel > Hardware and Sound > Biometric Devices > Change biometric settings
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Fred
T61 + X201i

Fingerprint reader not working in IE and saying failed to connect to sensor

Hi all,
I bought a Qosmio x500 10t a couple of months back. For the first couple of weeks i had no probs using the fingerprint reader to log in to windows and to log in to websites in Internet exploer.
All of a sudden it would not work on any website stored. The green banner showed accross the top of site and asked to swipe finger but nothing happened when I swiped. I rebooted and it worked again but not for long before failing. This time a reboot didnt work so i deleted my finger prints and websites and started from scratch. That worked for a couple of attempts before probs started again. And on trying to get into Fingerprint utility it says failure to connect to sensor. So, I did a system restore. It worked for a couple of times again and then same probs. So I found the updated utility software, uninstalled the old and put on the new. Same again, worked for a couple of times then failed.
I could not find anything stuck in the registry but to be on the safe side i did a full system clean back to factory setup using backup discs. Hey presto i thought it had worked. Everything going ok for first 24hrs and then same problems start to occur. Only this time it is also prompting me to enroll fingerprints even though i already have. And when i try to get into the utilioty it says failed to read sensor again.
The fingerprint log on to windows always works as long as i dont close the fingerprint utility down before shutting down. If i do exit the utilty i cant reopen it as it just says failed to connect to sensor. And then i have to unistall and reinstall the utility software. Aty the moment it occasionally works on websites stored but most of the time it doesnt do anything.
Please help. Do I need to send laptop back to Toshiba??

Hi,
*I got a solution* for the problem that the fingerprint sensor "suddenly" does not work any more.
When starting the Toshiba Fingerprint Utility, it says "failed to connect to fingerprint sensor".
Is it possible that just before it stopped working there was a new firewall installed, or firewall settings had been changed?
*In my case, the problem was solved by changing my firewall settings* (Windows 7 Firewall Control) to ALLOW all traffic for
the Authentec Fingerprint Sensor Service (AFSS). It is the file "AtService.exe" in C:\Program files
The reason is simple:
The Toshiba Fingerprint utility communicates with the fingerprint sensor service via TCP/IP.
Therefore, any firewall that blocks traffic on the local computer will block the communication.
*After changing my firewall settings, fingerprint sensor works* on my R700 flawlessly now.

Fingerprint Reader Not Working

So I had Avast! on my computer. It was annoying and scanned every file for like 30 seconds with DeepScan. So I uninstalled it. When it uninstalled, it removed my fingerprint reader driver. My computer got really slow and a lot of my apps don't work. I wanna punch the Avast people. It is not a virus because I did not download anything after I uninstalled. I am not that dumb. I tried to reinstall according to people on the forum but it didn't work. Under device manager, I get: http://prntscr.com/3qpb8y
It says "unknown device."
Then, when I go to Control Panel, I get this: http://prntscr.com/3qpbrc
On the login screen, it gives me the option for fingerprint read login, but the light on the fingerprint reader doesn't light up and it won't log in. I even did a system restore to before the uninstall and it still doesn't work. -_- Then, I did HP Recovery Manager and reinstall Validity Sensor and SimplePass. That didn't help either. When I tried to reinstall SimplePass I got an error message. I saved the log. Here is what the log said behalf of the error:
Info 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: InstallDrivers64.7454D9E3_16A7_4545_824B_A965BF57EA5E, location: C:\Windows\DPDrv\, command: C:\Windows\DPDrv\dpinst64.exe /SA /S
CustomAction InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6F47502DAAA2 returned actual error code 5 (note this may not be 100% accurate if translation happened inside sandbox)
Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6F47502DAAA2, location: C:\Windows\system32\, command: regsvr32 /i /s dppassfilter.dll
MSI (s) (B8:94) [23:19:15:385]: Product: HP SimplePass Identity Protection -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6F47502DAAA2, location: C:\Windows\system32\, command: regsvr32 /i /s dppassfilter.dll
I have a Pavilion dv7 on Windows 7. It's 64-bit. Here is a screenshot of my system info: http://prntscr.com/3qpcv2
Please help me! My poor PC is screwed!!!
P.S. - NEVER GET AVAST!!!

Help us to help you by posting the following information.
1. The full Model No. and Product No. - see This HP web document if you don't how to locate the model number and\or product number.
2. The complete version and name of the operating system you are using ( ie Windows 7 64bit ).
3. Is your notebook still covered under warranty? Check your warranty status Here.
Check in the BIOS to see if the fingerprint sensor is enabled.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

SimplePass and FingerPrint Reader not working - Win 7Pro 64Bit

I have a Envy DV7-7212nr which has been running flawlessly with Windows 7Pro for the past two years. Fingerprint reader and SimplePass has been working fine. Last week I downloaded from the HP support site for this notebook the updated SimplePass.  After removing all passwords from the account, uninstalling the old software and driver and updating with the HP software, it quit working to the point where I couldn't even log in to my computer. I finally got in under administrator and had to manually remove and uninstall the SimplePass software and edit its entries out of the registry.
I can now get back into my laptop fine (no password protection). Following the advice of the HP Tech via chat session I again ninstalled the driver listed under Biometrics and uninstalled the software and downloaded the SimplePass from the HP Support site with upgrades listed for this machine. The Tech took over the machine and tried installing and re-installing and then finally said it was a hardware issue. I don't believe it's a hardware issue in that at the Windows Login Screen, if I swipe my finger, it recognizes the swipe but then gives an error message that there is no fingerprints associated with the reader (or something like that).
If I back out and just login without the reader and launch SimplePass (Authentec Version 6.0 downloaded via HP Service Pak) - 2013-04-05 , Version6.0.100.272, 66.44M - SP61399, the splash screen opens and says DOWNLOADING DATABASE - and nothing else happens. It then pops up an error box labeled IESiteLogin.exe with an EXCEPTION ERROR.
White lite on reader never comes on. Driver details says all is working fine.
Repeated un-installs and re-installs have no effect.
I no longer have the original SimplePass and Driver filed so I can't revert back. Can someone please offer a solution or provide a URL that will allow me to download the original SimplePass and Validity drivers so I can get this working again?
HP's download caused the problem - I would think they could fix it.
Thanks in advance.

thx1326,
I am sorry the Driver did not work.
You might try the Hard Reset procedure below to clear the device cache and allow the driver a better chance to set into place.
thx1326 wrote:
Ok... so the validity driver did nothing. Shows fine in device manager - but nothing. If i install SimplePass, as soon as it finishes installing and everytime I try to run it... I get the pop up window above.
Worst of all... don't you think it is deplorable that no one from HP has bothered to offer help?
Their tech support is really almost non existant. The tech support person that called me back today kept trying to say it was all my fault for downgrading to Windows 7 and that they don't support Windows 7 and it was my problem. I finally had to politely ask him to shut up and listen and answer me if they don't support Windows 7, why do they offer driver and software updates for Windows 7 on the support page for this laptop... of course he had no answer for that. Another 30 minutes wasted that I will never get back.
Thanks again for any help.
Commentary
It is always unfortunate when a system does not respond to an Upgrade or Downgrade of the Operating System in the way one hopes.
There is no guarantee that there are Drivers for every model and for every version of the Operating System that one wishes -- changing the Operating System from that of the originally installed version is the responsibility of the owner. Demanding otherwise is futile.
===========================================================================
Driver Options - Windows 7 dv7-7200 series
HP SimplePass Series 6 requries a Validity Driver minimum version: 4.3.0.205
To try a different Driver:
First >> Fully Remove any existing Driver
Windows 8       Windows key + X > M (opens the Device Manager) >
OR
Windows 7       Control Panel > set icon view > Device Manager >
Open category Biometric Devices >
Right-Click on Validity Sensor Driver > Uninstall > in box > Click Delete
Next >> Perform the Hard Reset
Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. This type of reset "clears the cobwebs". Depending on the root cause of the problem, this procedure can fix a variety of computer glitches.
Next >> Install the replacement Driver
Try one of the following drivers:
Validity Sensor Driver sp53369 V4.3.205.0
Validity Sensor sp54484 - V4.3.205.0
Restart / Reboot the system
===========================================================================
Other Option
I suggest you use System Restore to recover the Validity Sensor Driver you must have been using for the past two years running Windows 7 and HP SimplePass version 6.0.100.272.
Restoring Windows to a Previous Point (Windows 7)
===========================================================================
I fully support the good people at the HP Response Center.
I respectfully withdraw at this time and wish you well.
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

Pavilion dv7 fingerprint reader not working

Hi.
My HP Pavilion dv7 fingerprint reader isn't working. I have the SimplePass software that's powered by AuthenTec. When I open the SimplePass software, it doesn't seem like it knows I have a fingerprint reader.
I've tried installing new drivers but I can't seem to get anything to work.
Any help is really appreciated.

lyscarn,
Could be the order in which you are doing things, could be the HP SimplePass version would be happier on a different version, could be that you just need to kick the system (metaphorically speaking).
Assuming you are running Windows 7 or Windows 8 AND that you are not running Digital Persona
then
the following may help.
Find, open, and follow the instructions in the file named: Simple Instructions to Upgrade HP SimplePass
Kind Regards,
Dragon-Fur

Re: Fingerprint Reader Not Working On Windows 8.1 Pro Startup

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