Re: How to cancel a Creative Cloud membership

I did check with the Email ID, there is a Adobe ID, but there are no orders & payments linked with it. Adobe is not charging you anything if you have Adobe ID that is present in the Forum.
If there are any other Email being used as Adobe ID, please share so that I assist you further.
Regards
Rajshree

Have you tried? contact our support team directly.
In case if you are still unable to contact support, please let us know to follow it up.
Regards
Rajshree

Similar Messages

  • How to cancel free Creative Cloud membership?

    I have a free Creative Could membership which I in no way want. How do I cancel it?

    That link gives the options below. NONE is for cancelling a FREE membership, however.
    Switch from an individual membership to a teams membership
       If you have an individual Creative Cloud membership, you can cancel it at no penalty and re-enroll as part of your company’s team membership.
       Your IT administrator sends you an invitation to join the team. If you haven't yet received the invitation, request the administrator to resend the invitation. 
       While accepting invitation, sign in with the Adobe ID that is associated with your individual Creative Cloud membership (complete or single app).You see an option to cancel the individual plan and join the team or keep the individual plan and join the team.
       Select the Join team and cancel individual plan Creative Cloud membership option, and then click Accept Invite. 
       You become a team member once you accept the invitation. Now follow these steps to reset the licensing accordingly on your computer:
    Launch any Creative Cloud application (for example, Photoshop).
    On the Help menu, choose Sign Out.
    Close the application and restart it.
    Sign in with your Adobe ID.
    Cancel an annual membership (individual or team)
       If you cancel within the first month, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation.To cancel your membership at any time, contact us - go to the contact us page and then click the "Still need help? Contact us." button.
       You may be asked to sign in. Sign in with your Adobe ID and password.    To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)
    Cancel a month-to-month membership
       Sign in to www.adobe.com. The Sign in link is on the top menu of most pages.  
       In the navigation pane or pop-up menu, click Manage Account.Note: You may be prompted to enter your password to verify your identity.
       Under Plans & Products, click Manage Plan.
       Click Cancel plan.
       In the Cancel Plan confirmation pop-up, choose an appropriate option and then click Cancel Plan.
    Cancel a Creative Cloud for enterprise membership
    Return a prepaid membership purchased from a reseller

  • How to cancel a Creative Cloud membership

         We are sorry to see you cancel your membership.  If you are facing any technical difficulties preventing the use of your membership please contact our support team directly at Contact Us.  Please make sure to log into http://www.adobe.com/ with the Adobe ID tied to your membership prior to contacting our support team.
         If you have a month to month Creative Cloud Complete, Single App, or Photography plan then please see Cancel your membership or subscription | Creative Cloud for information on how to cancel your membership from the Manage Account page.
         If you have an annual Creative Cloud Complete, Single App, or Photography plan and wish to cancel your membership then please contact our support team directly.
         If you have a month to month or annual Creative Cloud Complete, Single App, or Photography plan and are located in a country listed here then please contact our support team directly to update your membership status.

    Andyc67930462 I am sorry you are facing difficulties contacting our support team.  I checked the e-mail address/Adobe ID which you utilized to post to this forum and I do not see an active membership applied to it.  If you wish to cancel your membership please make sure to log into http://www.adobe.com/ prior to contacting our support team directly at Contact Customer Care.
    Please also be aware this is a public forum.  I have edited your previous reply to remove your e-mail address.

  • How to cancel my creative cloud membership

    i need help canceling my membership and photoshop cc. Its very important i do this. i was wondering if i could get photoshop cs6 64bit i need it for video its very important i get it idk if i could switch plans or not but i just need to get rid of photoshop cc. the help would be great. thank you

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • How to cancell my creative cloud membership?

    I have tried to do it but could not find the way

    Check this : http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Can I cancel my Creative Cloud membership and still use Photoshop on my computer?

    I have the month-to-month Creative Cloud membership and am curious if I would be able to cancel my Creative Cloud membership and still have access to everything still involved with my Photoshop downloaded onto my computer?

    If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them.  There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

  • I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

    I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Can you let me know how I transfer my creative cloud membership to an upgraded computer

    I have just upgraded my computer from an older to a newer MacBook.  Just wondering how I transfer my creative cloud membership to the new machine.
    Thanks very much

    If you no longer want to use the membership on the older MacBook just launch an application, for example Photoshp, and choose Help > Deactivate. Your subscription is now deactivated on the older MacBook.
    Since you can be activated on two machines you could use both the old and new computers.
    On the new MacBook just sign in with your Adobe ID to the Apps page https://creative.adobe.com/apps. Click the Download link for an application you want to install and the first time the Adobe Application Manager (AAM) will install. You may be asked to sign in and accept a license agreement. After that the application will install. You can then install further applications from AAM.

  • I want to cancel the creative cloud membership and I follow the instruction but I didn't see the "cancel plan" option. Pls help!! Thank you!

    I want to cancel the creative cloud membership
    and I follow the instruction but I didn't see the "cancel plan" option in my page. Pls help!! Thank you!

    Dear John T Smith,
    Thank you but still , I can't find the ""cancel plan"" option in my Chinese
    language edition page.
    And I try to enter my account from English edition but  it will transfer to
    the Chinese edition page directly.
    Pleas help :(((
    Thank you so much!!
    Cheers,
    Alma Hsu
    2014-08-03 21:58 GMT+08:00 John T Smith <[email protected]>:
        I want to cancel the creative cloud membership and I follow the
    instruction but I didn't see the "cancel plan" option. Pls help!! Thank
    you!  created by John T Smith
    <https://forums.adobe.com/people/JohnTSmith> in Adobe Creative Cloud
    - View the full discussion
    <https://forums.adobe.com/message/6607924#6607924>

  • I canceled my Creative Cloud membership and now I cannot access my purchased software.

    I bought Photoshop CS 6 then subscribed to Creative Cloud for the introductory price for one year. I canceled my Creative Cloud subscription and every time I try to use my CS6 software, I get an error message about updating my payment information so I can continue to use my software.
    I need some advice on how to fix this problem. Thanks!

    If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them.  There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

  • I wish to cancel my creative cloud membership

    Dear Folks,
    Please cancel my Creative Cloud Free Membership.
    I'm not at all interested in this product/service.
    Thank you.
    Al Kuebler
    [email protected]

    Rajshree
    Hi there, same as OP. I cannot cancel my plan. This should be fixed.
    Meanwhile replace the "FAQ/Help" as it is misleading, and help me cancel my single app month to month subscription.
    Thank you.
    Ryan.

  • Cancellation of CREATIVE CLOUD MEMBERSHIP

    Hi there!
    I signed up for Creative Cloud membership by mistake two days ago and urgently need it to be cancelled, your website will not allow me to contact you directly?

    Hello nicole,
    please use https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html >>> see headlines by clicking the most appropriate proposition and in consideration of https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html and please read http://www.adobe.com/misc/subscription_terms.html ( for example "Cancellation >>> We'd hate to see you go, but if you cancel within the first 30 days, we'll give you a full refund. Otherwise, you'll be billed 50% of your remaining contract obligation. If you ever need to cancel, just contact Customer Support."
    If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
    Hans-Günter

  • I wont to cancel my creative cloud. How to cancel a native cloud membership? please Help

    I would like to cancel my month on month adobe creative cloud. I have been sitting in front of the chat window for so long now, no one seems to be there to take the chat session. I have better things to do in life. Please cancel my subscription ASAP and confirm.

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • I want to cancel my Creative Cloud membership

    ...and find it incredibly difficult to make any progress on what should be a really essential task.
    Really Adobe? This is the best you do, an endless loop of Web pages and VM mail trees?
    I haven't used Creative Cloud.
    I signed up for a test account, just to see what it was about, it was not for me.
    And now, I don't want to use it, but somehow am getting charged $49/month for something I have never used.
    Can I please quit Creative Cloud, and how does one do that, in an easy way?

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • How to cancel a Creative Cloud subscription?

    Hi, I received an email saying that my Adobe Creative Cloud subscription would be automatically renewed but I want to end the subscription - finding out how to do this is impossible! I've been through the FAQs and support but it's sending me around in circles.
    How do I stop my account automatically renewing?

    Hi, my account is currently saying Creative Cloud Free Membership, 30-day free trial. I assume this is because it has been renewed for another year. However, there is no "cancel account" button and contacting customer care has sent me here - with no other options.
    I don't want to pay for a subscription I'm not intending to use, so would appreciate if it was cancelled - in fact, I didn't want to renew it in the first place so am a bit annoyed there is such a long process to get to this point.

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