Re: I need help contacting someone that CARES!!!

I too have just had a bad experience at your Buford Ga store. In a rush I stopped by the store to do a pre-order on two movies in this week's ad. I have pre-order from this same store on several occasions only this time I seemed to run into a young clerk that didn't care.
I stood in the customer service line and waited when it became my turn I approached the desk and announced my need. Before I could finish the clerk interrupt and told me that there was a kiosk in the video game department and I explain that I i checked there and there were no movies shown there for pre-order. After gazing around a moment he then turned to me "smugly" and announced that I would have to go and get in to the pick-up line which was eight customers deep. Now I am getting very upset and exclaimed that I was there for pick but to pre-order, a customer service function. He then again smugly told me that the only register setup for pre-order was the pick-up register. I as stated before I have pre-order from the same store previously and used the same registrar he was standing at! Now I became very and completely angry. I honestly felt he did not want to do the pre-order and shouted at him and stormed off.
Feeling like a heel, I went to my car and on the way home felt like I need to contact someone. Why customer service has not always been an issue at this store for me I have not been happy with the service provided before but tonight was extraordinary case the clerk just didn't seem to care.
While I do not want any action taken against the clerk (i gave him a piece of my mind) I would hope the experience would be relayed to the Store Manager. If what the clerk stated is true, why would only one register be dedicated to the service and it would be the store pick-up, does this make sense, of course not not this time of year. Also the clerk did not even seem to know pre-orders were even done at there. Lastly I apologize for my behavior in the store and hope this doesn't fall on def ears.

Hello RRogersatl,
I love pre-ordering movies, games, and especially CDs (yes, I still prefer physical CDs) to ensure I can get them as close to release as possible! I can imagine you were quite excited to place your pre-order for a couple of movies, and expected this to be a pleasant experience.
I regret to hear of your experience at our Buford, GA store, as it certainly seems to lack the delight we hope to provide each customer during their visit. Pre-ordering at one of our stores should be a pleasant and simple task, and leave you feeling confident in your purchasing decision. I am truly sorry if this is far from the experience you had with our representative in our store.
Thank you for taking the time to reach out to us and share in detail your experience. It would be drastically more difficult to improve ourselves without the voice of the customer providing feedback such as yours. I hope that this experience has not negatively influenced your future shopping destination.
If you should need any further assistance, please let me know!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

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CREATE TABLE "FGL"
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    "FGL_ACCT_CODE" VARCHAR2(60),
    "FGL_ORGN_CODE" VARCHAR2(60),
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)and i have a data like such
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7600','4730','02','11','1','400');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7600','4730','02','10','1','100');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7240','4730','02','10','1','0');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7240','4730','02','10','14','200');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7600','4730','02','10','14','100');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7600','4730','02','10','2','100');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7470','4730','02','10','2','200');I bascially need to get the total of the budget column. however its not as simple as it sound(well atleast not for me.) the totals carry over to the new period. youll noticed the you have a period column. basically what im saying is that
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so im trying to write a query that basically does the following.
im given a period for the sake of this example lets say period 1 i get nothing else. I have to find the greates grant year grab the amount for period 14(which is the total from the previous year) and add it to the amount of the current period. in this case period 1 grnt_year 11
so the expected outcome should be $700
240055     240055     7240     4730     02     10     14     200
240055     240055     7600     4730     02     10     14     100
240055     240055     7600     4730     02     11     1     400keep in mind that im not given a year just a period.
any help that you guys can offer would be immensely appreciated. I have been trying to get this to work for over 3 days now.
finally broke down and put together this post
Edited by: mlov83 on Sep 14, 2011 8:48 PM

Frank
wondering if you can help me modify this sql statement that you provided me with .
table values have been modified a bit.
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7600','4730','02','11','00','400');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7240','4730','02','10','1','100');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7240','4730','02','10','1','0');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7600','4730','02','11','1','400');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('360055','360055','7200','4730','02','10','1','400');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('360055','360055','7600','4730','02','10','1','400');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7240','4730','02','10','14','200');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7600','4730','02','10','14','100');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7240','4730','02','10','14','200');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7240','4730','02','10','2','100');
Insert into FGL (FGL_GRNT_CODE,FGL_FUND_CODE,FGL_ACCT_CODE,FGL_ORGN_CODE,FGL_PROG_CODE,FGL_GRNT_YEAR,FGL_PERIOD,FGL_BUDGET) values ('240055','240055','7240','4730','02','11','2','600');i need to take one more thing into consideration. if the greatest year has a value on period 00 i need to ignore the period 14 and the current period total would be
the current period +(current period - greatest year 00)
hope that makes sense so in other words with the new data above. if i was querying period two of grant year 11. i would end up with $800
because the greatest year is 11 it contains a period 0 with amount of $400 so my total should be
period 2 amount $ 600
period 0 amount $ 400 - period 2 amount of $600 = 200
600+200 = $800
if i query period 1 of grant 360055 i would just end up with 800 of grnt year 10.
i have tried to modify that query you supplied to me with no luck. I have tried for several day but im embarrased to say i just can get it to do what im trying to do .
can you please help me out.
Miguel

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4/6/09 6:31:34 PM SecurityAgent[96] Error User info context values set for joshglatt
4/6/09 6:31:35 PM SecurityAgent[96] Error Login Window done
4/6/09 6:31:35 PM loginwindow[22] Error Login Window - Returned from Security Agent
4/6/09 6:31:35 PM loginwindow[22] Notice USER_PROCESS: 22 console
4/6/09 6:31:35 PM com.apple.launchd[1] Notice (com.apple.UserEventAgent-LoginWindow[92]) Exited: Terminated
4/6/09 6:31:38 PM Dock[111] Warning _DESCRegisterDockExtraClient failed 268435459
4/6/09 6:31:39 PM /System/Library/CoreServices/coreservicesd[58] Error SFLSharePointsEntry::CreateDSRecord: dsCreateRecordAndOpen(josh glatt's Public Folder) returned -14135
4/6/09 6:31:43 PM /System/Library/CoreServices/SystemUIServer.app/Contents/MacOS/SystemUIServer[1 14] Error CPSGetProcessInfo(): This call is deprecated and should not be called anymore.
4/6/09 6:31:43 PM /System/Library/CoreServices/SystemUIServer.app/Contents/MacOS/SystemUIServer[1 14] Error CPSPBGetProcessInfo(): This call is deprecated and should not be called anymore.
4/6/09 6:32:31 PM loginwindow[22] Notice DEAD_PROCESS: 0 console
4/6/09 6:32:31 PM shutdown[188] Notice halt by joshglatt:
4/6/09 6:32:31 PM shutdown[188] Notice SHUTDOWN_TIME: 1239067951 657374
4/6/09 6:32:31 PM com.apple.loginwindow[22] Notice Shutdown NOW!
4/6/09 6:32:31 PM mDNSResponder mDNSResponder-176.3 (Sep 30 2008 16:59:38)[21] Error stopping
4/7/09 12:15:17 AM kernel Debug npvhash=4095
4/6/09 6:32:31 PM com.apple.loginwindow[22] Notice System shutdown time has arrived
4/7/09 12:15:16 AM com.apple.launchctl.System[2] Notice launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist
4/7/09 12:15:16 AM com.apple.launchd[1] Warning (com.apple.blued) Unknown key for boolean: EnableTransactions
4/7/09 12:15:16 AM com.apple.launchd[1] Warning (org.cups.cupsd) Unknown key: SHAuthorizationRight
4/7/09 12:15:16 AM com.apple.launchd[1] Warning (org.ntp.ntpd) Unknown key: SHAuthorizationRight
4/7/09 12:15:17 AM kextd[10] Notice 417 cached, 0 uncached personalities to catalog
4/7/09 12:15:17 AM kernel Debug hi mem tramps at 0xffe00000
4/7/09 12:15:17 AM kernel Debug PAE enabled
4/7/09 12:15:17 AM kernel Debug 64 bit mode enabled
4/7/09 12:15:17 AM kernel Debug Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
4/7/09 12:15:17 AM kernel Debug standard timeslicing quantum is 10000 us
4/7/09 12:15:17 AM kernel Debug vmpagebootstrap: 512352 free pages and 11936 wired pages
4/7/09 12:15:17 AM kernel Debug migtable_maxdispl = 79
4/7/09 12:15:17 AM kernel Debug 89 prelinked modules
4/7/09 12:15:17 AM kernel Debug AppleACPICPU: ProcessorApicId=0 LocalApicId=0 Enabled
4/7/09 12:15:17 AM kernel Debug AppleACPICPU: ProcessorApicId=1 LocalApicId=1 Enabled
4/7/09 12:15:17 AM kernel Debug Loading security extension com.apple.security.TMSafetyNet
4/7/09 12:15:17 AM kernel Debug calling mpopolicyinit for TMSafetyNet
4/7/09 12:15:17 AM kernel Debug Security policy loaded: Safety net for Time Machine (TMSafetyNet)
4/7/09 12:15:17 AM kernel Debug Loading security extension com.apple.nke.applicationfirewall
4/7/09 12:15:17 AM kernel Debug Loading security extension com.apple.security.seatbelt
4/7/09 12:15:17 AM kernel Debug calling mpopolicyinit for mb
4/7/09 12:15:17 AM kernel Debug Seatbelt MACF policy initialized
4/7/09 12:15:17 AM kernel Debug Security policy loaded: Seatbelt Policy (mb)
4/7/09 12:15:17 AM kernel Debug Copyright (c) 1982, 1986, 1989, 1991, 1993
4/7/09 12:15:17 AM kernel Debug The Regents of the University of California. All rights reserved.
4/7/09 12:15:17 AM kernel Debug MAC Framework successfully initialized
4/7/09 12:15:17 AM kernel Debug using 10485 buffer headers and 4096 cluster IO buffer headers
4/7/09 12:15:17 AM kernel Debug IOAPIC: Version 0x20 Vectors 64:87
4/7/09 12:15:17 AM kernel Debug ACPI: System State [S0 S3 S4 S5] (S3)
4/7/09 12:15:17 AM kernel Debug mbinit: done
4/7/09 12:15:17 AM kernel Debug Security auditing service present
4/7/09 12:15:17 AM kernel Debug BSM auditing present
4/7/09 12:15:17 AM kernel Debug rooting via boot-uuid from /chosen: 3F199FB1-9AA0-3B9D-BE52-F47A818547ED
4/7/09 12:15:17 AM kernel Debug Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
4/7/09 12:15:17 AM kernel Debug BTCOEXIST on
4/7/09 12:15:17 AM kernel Debug wl0: Broadcom BCM4328 802.11 Wireless Controller
4/7/09 12:15:17 AM kernel Debug 5.10.38.27
4/7/09 12:15:17 AM kernel Debug FireWire (OHCI) Lucent ID 5901 built-in now active, GUID 001d4ffffe621222; max speed s800.
4/7/09 12:15:17 AM kernel Debug Got boot device = IOService:/AppleACPIPlatformExpert/PCI0/AppleACPIPCI/SATA@1F,2/AppleICH8AHCI/PR T0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageD river/WDC WD3200AAJS-40RYA0 Media/IOGUIDPartitionScheme/Customer@2
4/7/09 12:15:17 AM kernel Debug BSD root: disk0s2, major 14, minor 2
4/7/09 12:15:17 AM kernel Debug Jettisoning kernel linker.
4/7/09 12:15:17 AM kernel Debug Resetting IOCatalogue.
4/7/09 12:15:17 AM kernel Debug Matching service count = 0
4/7/09 12:15:17 AM kernel Debug Matching service count = 0
4/7/09 12:15:17 AM kernel Debug Matching service count = 0
4/7/09 12:15:17 AM kernel Debug Matching service count = 0
4/7/09 12:15:17 AM kernel Debug Matching service count = 0
4/7/09 12:15:17 AM kernel Debug Matching service count = 0
4/7/09 12:15:17 AM kernel Debug Previous Shutdown Cause: 5
4/7/09 12:15:17 AM kernel Debug ** Device in slot: SLOT--1 **
4/7/09 12:15:19 AM kernel Debug AppleIntelCPUPowerManagement: initialization complete
4/7/09 12:15:21 AM kernel Debug [Bluetooth::CSRHIDTransition] switchToHCIMode (legacy)
4/7/09 12:15:22 AM kernel Debug [Bluetooth::CSRHIDTransition] transition complete.
4/7/09 12:15:22 AM kernel Debug [HCIController][configurePM] power parent ready after 1 tries
4/7/09 12:15:24 AM rpc.statd[17] Notice statd.notify - no notifications needed
4/7/09 12:15:25 AM bootlog[35] Notice BOOT_TIME: 1239088514 0
4/7/09 12:15:27 AM fseventsd[26] Critical bumping event counter to: 0x804135 (current 0x0) from log file '00000000008036cb'
4/7/09 12:15:27 AM DirectoryService[31] Alert Launched version 5.6 (v514.24)
4/7/09 12:15:27 AM /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[22] Error Login Window Application Started -- Threaded auth
4/7/09 12:15:27 AM kernel Debug yukon: Ethernet address 00:1b:63:a1:e4:30
4/7/09 12:15:27 AM kernel Debug AirPort_Brcm43xx: Ethernet address 00:1c:b3:7a:7e:d0
4/7/09 12:15:28 AM com.apple.launchd[1] Warning (com.apple.aslmanager) Throttling respawn: Will start in 4 seconds
4/7/09 12:15:28 AM com.apple.SecurityServer[18] Notice Entering service
4/7/09 12:15:28 AM mDNSResponder mDNSResponder-176.3 (Sep 30 2008 16:59:38)[21] Error starting
4/7/09 12:15:28 AM /usr/sbin/ocspd[57] Alert starting
4/7/09 12:15:29 AM kernel Debug AirPort: Link Down on en1
4/7/09 12:15:29 AM configd[33] Notice setting hostname to "josh-glatts-imac.local"
4/7/09 12:15:30 AM loginwindow[22] Error Login Window Started Security Agent
4/7/09 12:15:30 AM SecurityAgent[73] Error Showing Login Window
4/7/09 12:15:31 AM com.apple.launchd[1] Warning (com.apple.aslmanager) Throttling respawn: Will start in 1 seconds
4/7/09 12:15:31 AM kernel Debug Auth result for: 00:22:3f:35:bb:66 MAC AUTH succeeded
4/7/09 12:15:31 AM kernel Debug AirPort: Link Up on en1
4/7/09 12:15:35 AM kextd[10] Notice writing kernel link data to /var/run/mach.sym
4/7/09 12:15:37 AM kernel Debug AppleYukon2: 00000000,00000000 sk98osx_dnet - recovering from missed interrupt
4/7/09 12:15:45 AM kernel Debug AppleYukon2: 00000000,00000000 sk98osx_dnet - recovering from missed interrupt
4/7/09 12:15:52 AM SecurityAgent[73] Error User info context values set for joshglatt
4/7/09 12:15:53 AM SecurityAgent[73] Error Login Window done
4/7/09 12:15:53 AM loginwindow[22] Error Login Window - Returned from Security Agent
4/7/09 12:15:53 AM loginwindow[22] Notice USER_PROCESS: 22 console
4/7/09 12:15:53 AM com.apple.launchd[1] Notice (com.apple.UserEventAgent-LoginWindow[69]) Exited: Terminated
4/7/09 12:15:53 AM /System/Library/CoreServices/coreservicesd[47] Error SFLSharePointsEntry::CreateDSRecord: dsCreateRecordAndOpen(josh glatt's Public Folder) returned -14135
4/7/09 12:15:54 AM /System/Library/CoreServices/SystemUIServer.app/Contents/MacOS/SystemUIServer[8 7] Error CPSGetProcessInfo(): This call is deprecated and should not be called anymore.
4/7/09 12:15:54 AM /System/Library/CoreServices/SystemUIServer.app/Contents/MacOS/SystemUIServer[8 7] Error CPSPBGetProcessInfo(): This call is deprecated and should not be called anymore.
4/7/09 12:19:29 AM com.apple.firmwaresyncd[27] Notice kextload: /System/Library/Extensions/msdosfs.kext loaded successfully

Most of the log entries are not errors, at least in the sense of unexpected problems that can't be recovered from. UNIX logs are very "chatty," filled with many comments only of interest to programmers.
To pinpoint any real problems, it would help to know what specifically you do on your Mac that is slowing down, if you frequently see spinning "beach balls" when the pointer is over any particular application's windows or menus, if there are unusual notices associated with some processes, etc. IOW, aside from the log, what specifically is wrong?

Re: I need help contacting someone that CARES!!!

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