RE: My story -Sadly NOT a fairy tale

can you confirm that you have recieved an email from me entitled the above.
It is about my 3 year fight with BT to have my account in My own Name rather than that of my ex-husband
and a request for the refund of cancellation charges which I feel were charged wrongly as the error was BT's
not mine!

Hi Jayne_W
Its sounds like you have sent an email through to our customer service team in which case you should have received confirmation that the email was received and an expected timescale for a reply. 
I apologise if there has been a delay but we will get back to you as quickly as we can.
cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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