Re: New Creative Cloud Desktop not working

I have an older Mac (Late 2008 MacBook Pro, 2.4 GHz Intel Core 2 Duo, 8 GB 1067 MHz DDR3, Mac OS X Lion 10.7.5 (11G63)) and this spinning wheel problem persisted even with the recommended solution (those posted here: "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud)). I already have several CS6 products installed.
I tried deleting all Adobe CC files on my computer (including uninstalling CC, deleting all CC files and folders), deleting the OOBE opm.db file, restarting, and re-downloading. Did NOT solve the problem.
Additionally, I had to delete Adobe Application Manager because upon restart it was maxing out my CPU and requiring me to force quit it, even after I uninstalled CC.

Branching this to a separate discussion.
Mclcm please see App doesn’t open | Progress wheel spins continually which discusses how to resolve your current error.

Similar Messages

  • Why is my Creative Cloud desktop not working?

    I have just bought CC and I went in to download Photoshop and then it says about the desktop application in which everytime I try download it, this message pops up:
    Which gives me no indication on the error, and I honestly have no idea what to do about it!

    Hi Daniellewalka24,
    Please rename OOBE Folder from the following location
    location in Window C:\Program Files (x86)\Common Files\Adobe
    After renaming the OOBE folder please uninstall Adobe creative cloud from the cleaner tool and re-installed the product from from www.creative.adobe.com/apps
    PS: Please uninstall Creative cloud connection if you see in Cleaner tool.http://www.adobe.com/support/contact/cscleanertool.html
    As the above discusson also mentions renamimg, Please disable the firewall of the system & network & then retry.
    You can also refer this link for more input: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation- download.html
    Incase the error still persists, then the next best step would be to review your installation logs to determine the exact point of failure.
    Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to locate and interpret the
    installation log files.
    Please feel free to inbox log file privately.
    Regards
    Rajshree

  • Error updating to new creative cloud desktop manager

    Just tried to update to the new creative cloud desktop manager, and I am getting and error stating that the software is missing or damaged. I have renamed the OBOO, uninstalled and used the cleaner and reinstalled, and still the same error. Help! (Working on OS X Yosemite)

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

    My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

    Try perform below steps.
    Open task manager by pressing Ctrl + Shift + Esc  keys. Click on more details if the option available.
    Then end all Adobe related processes, including Creative Cloud and Coresync ( if running )
    Then hold windows key on your keyboard and Press R key.
    It will open Run window
    In Run window, type Appdata and click on Ok
    Open Local > Adobe folders
    Delete AAMUpdater and OOBE folders
    Then navigate to C:\Program Files (x86)\Common Files\Adobe
    Delete Adobe Application Manager and OOBE folders
    Go back to Program Files (x86) and Open Adobe folder
    Try deleting Adobe Creative Cloud folder, if it is not allowing rename it to Adobe Creative Cloudold
    Download and install Creative Cloud App from below link
    https://creative.adobe.com/products/download/creative-cloud
    Then check

  • Creative Cloud Desktop not showing updates available.

    Several students in my design class are running into problems where their Creative Cloud Desktop is not showing that there are updates to their applications. I was discussing some new features released for CC 2014 last week at Adobe Max, and would require them to be running the 2014.2.x.x (or .1) versions of several applications. I verified that each student, for example, is still running Photoshop 2014.0.x. and I have .2.0.
    On one students machine I had them uninstall and reinstall the Creative Cloud Desktop application – the new installer was downloaded from Adobe, so it should be the latest update.
    Lastly, I had them remove the .db file from the OOBE folder in their Users director, to see if it would force a refresh – no effect.
    I can't verify that this is consistent across all machines, but I think nearly all of them had started by installing the trial of CC2014 - and then subscribed (on my recommendation) in order to have the appropriate software for the course. I'd hate for them to all have to uninstall and reinstall from scratch...
    Thoughts?
    Stephen

    Hi,
    Try this :
    _Close CC desktop .
    _ delete "AAMUpdaterInventory " et "AAMUpdater" (if present ) in :
    MAC :
    /Users/[User Name]/Library/Applicaiton Support /Adobe
    MAC HD//Bibliotheque/Application Support /Adobe
    WIn :
    C:\Users\[user name]\AppData\Local\Adobe
    C:\Program Files (x86)\Common Files\Adobe
    Launch CC desktop .
    Try also to search for updates from applications help menu.
    Good luck .

  • Adobe Typekit in the new Creative Cloud is not syncing any fonts, Any suggestions?

    In the last version of Creative Cloud, Adobe Typekit worked perfectly. Now, I have a ton of documents using Typekit fonts and they won't sync. Does anyone know why?

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Lightroom via Creative Cloud is not working.

    I have a problem. I have One Year, Paid Monthly plan. I'm paying every month automatically, the next payment is in a week but when I'm trying to open Lightroom now it shows me that "0 days remaining" and is not allowing me to use it. I upadated it and it's still not working even on my profile it shows me that it's actual/updated.
    I really need it badly now and don't know what to do?
    Please help.

    Hi miphotos,
    Please refer the article: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 and try installing Lightroom from Creative Cloud Desktop.
    Regards,
    Romit Sinha

  • Why won't the Creative Cloud Desktop App Work??

    I have been trying for 2 weeks to get Creative Cloud to update to the CC versions from CS6 versions.  I've tried all the different methods I've found on the Forums.  Deleted the OOBE directory, tried to download directly from the Download page.  Nothing works!  the CCDesktop app is just a blank page - i've deleted and reinstalled the app at least 15 times - still a blank window for the CC Desktop app.  Does anyone have a workable solution?  I am running a 2011 iMac 27' 3.1 GHZ i5 core with OS 10.9.1
    Jim

    I'm having the same really frustrating issue. Did the link below help you at all? It did nothing for me. This problem with the creative cloud desktop being blank happened as soon as I installed the latest update for it. Ever since then, it's been blank, and thus, worthless to me.

  • Creative Cloud Update Not working

    My Creative Cloud desktop app keeps telling me an update is available. I have the option to quit or update. When I select update, the window closes and nothing happens.
    If I check the Windows Task Manager, I can see that "Adobe CEP Service Manager" (CEPServiceManager.exe*32) is running.
    I've tried the following with no change or improvement:
    Waited it out for over an hour in case it was doing updates in the background without a dialog box showing.
    Restarted computer and tried again
    Disabled anti-virus software and tried again
    Tried over both wireless and wired connections
    Tried internet connection at another location
    Is there something I'm missing or an error log somewhere I can check to determine the cause? I get no on screen error or indication of what's occurring.

    I have no option to sign out. The popup to update keeps me from accessing the settings to sign out. If I select 'quit' the app closes, if I select 'update' the popup and the creative cloud app close/disappear.
    Following the instructions for solution 2 in your link above (deleting the OPM.db file) did successfully sign me out. When I opened the Creative Cloud desktop app again, I was prompted to sign in. As soon as I successfully did so, I was prompted to update again and again the app closes with no indication of progress, no error and to my best guess, no update. So I'm back at square one.
    I've checked my anti-virus logs and found nothing.
    Any other suggestions?
    Is there a log file somewhere I can check?

  • Creative Cloud app not working on windows 8.1

    I have looked around on the forums and seen similar problems but the app itself won't load up, it just has a small window. I can't interactive with this in anyway apart from move it about and have to kill it via task manager.
    If I need to update it how do I do this when I can't acces it?
    Dan

    Hi Dan,
    Could you try uninstalling and reinstalling the Creative Cloud app?
    We have this document that is related, normally you should be prompted to update after quitting and relaunching the app.
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html
    -Dave

  • Creative cloud desktop not showing apps panel?

    So, I'm running windows 8.1, and i want to trial photoshop, and possibly flash, because I've just got a wacom intuos pro and if i like the software I will subscribe.
    My problem lies in there being no apps panel/tab in the desktop app, and the button that says "install adobe apps" does nothing.
    Anyone know how to fix this?

    Hi,
    Please refer to threads below where this issue has been addressed:
    CC for desktop lost the apps panel. How to fix that?
    Apps tab missing from Creative Cloud Desktop
    Regards,
    Sheena

  • Creative Cloud Desktop not downloading

    I've just purchased Adobe Creative cloud Complete package, but when i try and download Creative Cloud Desktop i keep getting the following message. "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support."

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -and try some steps such as changing browsers and turning off your firewall for downloads
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative CLOUD does not work

    I just got a new computer with windows 8 operating system...joined this adobe creative cloud mess.   Photoshop, which i joined for, is not even downloaded... Lightroom has downloaded and works, nothing else works.  I spent thelast two days reading all of the information about everything, and nothing works... all of these discussion forums, offer no answers, i want  the program to work, and i would not like to pay for days of troubleshooting, and your quick fixes that you have used in the past, i want it to work on my computer without having to take another college class and reading all of the previouis problems, because i had faith enough to join without looking into reviews on google, about how bad this service is.
    This has been an awful experience, it is not even simple enough to just report issues and get a response, as i am spending my money on your product and it isnt working, i call for help, and you are closed for the holidays, but your system to take my money is not closed...That is very special.   Thanks for your blacker, than black friday.
    I dont want a refund, i love photoshop, i need for someone to help me to make this work.  Can someone help me to make this work, and can i get the beginning date of my membership to be the day that the program actually works, at the same price that i have paid initially?

    Hello,
    sometimes some of them behave like bulls in a china shop. Despite this negative news, you might be consoled a little bit, because I also had to do this experience.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • Creative Cloud Does Not Work - Need to Cancel

    Several months ago I decided to try Creative Cloud rather than purchase software update when I switched from my MAC to a new Windows 8 PC.
    Initially I was able to sign up and download but the products locked up and I could not use.
    I uninstalled and reinstalled but same issues.
    I updated OS to Windows 8.1 and tried to download again.  Still won't work.
    So I refreshed my PC which removes all software and puts it back to state it came from factory then updated all Microsoft software and drivers etc.
    Reinstalled everything with few issues except for Adobe Creative Cloud.
    I can log in, but when I go to the page for Documents or Download all I get is a  blank white page whether using IE or Chrome (latest versions of each).
    I can't see any download links so I can't install products so I can't use.
    After months of paying for something I can't use I am giving up.  I want a refund.  I have spent untold hours trying to get this to work.  It simply isn't worth the hassle.
    I have good bandwidth, a relatively new and powerful computer, all of the latest updates for OS etc.  No issues with Microsoft products or other products - just Adobe Creative Cloud problems.
    Please have someone contact me about how I can cancel and get a refund.  I am certain you can tell from your servers that I have not used the products in months after initial download and issues resulting from that.
    I don't have time to spend hours trying to get something to work and I can't tell you how many hours I spent on the refresh which was simply to try and get Adobe Creative Cloud working since everyting else on my computer worked but Adobe would cause lockup and even blue screen in one instance when I tried to utilize.

    Hi Ed@IMN ,
    Welcome to Adobe Support .
    We would hate to see you go , you can contact us using the below mentioned link and our Suport Team will help you in resolving your concern.
    http://www.adobe.com/support/download-install/supportinfo/
    Thanks!
    Garima

  • Creative Cloud Desktop only works in root account

    Mac 10.10.3
    Can't open ACC desktop. nothing happened on the screen after clicking the icon. only an ACC logo (in grey) showed up in the status bar at the top but it disappeared quickly. Have tried:
    1. Creative Cloud Cleaner
    2. Safe Mode
    3. clean OOBE, AAMUpdater folders
    4. log in with another administrated user
    Installed and opened successfully in root account, but still not working in my account (which is a administrator).
    Please help me solve the problem. Thanks!

    Ji Yunlu,
    There seems to be a problem with permissions.
    Kindly make sure that you have Read and Write permission on the folder mentioned below.
    /Library/Application Support/Adobe
    ~/Library/Application Support/Adobe
    /Application/utilities/Adobe Creative Cloud
    /Application/utilities/Adobe Application Manager
    Please share the results once done.
    Thanks,
    Atul Saini

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