Re: Server Connect Error: 901 & 403 -

Have photosmart 5520 e copier. Have scanned one document some time ago. Tried to scan again using same procedure but each attempt stops after document loading with message : there was a problem connecting to the server. Have powered off printer and disconnected power cord from wall. Powered up again, still same message. What do I do now?
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Hi @Baysidejohn
Welcome to the HP Support Forums. I gather that you are getting a connection error message when attempting to use the scan to email feature of our Photosmart 5520 printer.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post that has the steps, including screen shots, on how to do this. Please do not worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
If you after applying the manual IP address and manual DNS servers you are still getting the same error message, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

Why i get server connection error 901 in my new hp and no apps connection?

IM getting very mad, my first time buying an HP brand and IM already tired .
Printer just won't connect by itself to the apps and keeps showing messages of unable to connect to server or server connection error 1 or error 901....
Any help on the photosmart 5512
This question was solved.
View Solution.

Hi
Follow the steps below to reset network defaults
Press Setup button
Scroll to Wireless Menu
Scroll down to Restore Network
Run the Wireless Setup Wizard to reconnect the print to your network
Press the ePrint icon on the upper left hand of screen
Follow the instructions to setup ePrint
Let me know if you were successfully able to setup ePrint?
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Deskjet 5525 Server Connection error 403 - scanning documents

I cannot scan and send documents/photos to email or computer. It is connected wirelessly to internet, but keeps coming up with Server Connection Error : 403. I have reset to factory settings on the printer, but no change.
What do I do, to be able to scan? My computer is a Mac using OS X Yosemite

Hi @ FF9451,
Welcome to the HP forum. I see you have two separate yet similar issues with scanning.
I would like to help you with these issues.
I just want to doubble check, is it a Deskjet 5525 or Photosmart 5525?
The first issue i would like to address is the scan to email. This one is the same with either a deskjet or a photosmart.
Lets start off simple, so unplug the printer while it is turned on. Might as well turn off any computers, tablets and smart
TV's also. Then unplug your router for a minute. After the minute, plug the router back in. Depending on the router it can take few minutes to rebuild the network. While your waiting plug the printer back in. you will notice the blue wireless light is blinking. When it stops blinking your printer is on the network again. Try the scan to email, if it does not work, the printer might need a manual DNS. This post: Efax 7510 still won't work, from happytohelp01, I have found really well done, so go ahead and check it out. I know every EWS (embedded web server) is laid out differently so if you need any help let me know.
The second issue is scanning to the computer. Here i have a few questions. are you using Apple scan or HP scan?
Is the Hp software installed? Have you removed the printer and then added it again?
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Photosmart 6520 Server Connection Error 403

I'm trying to scan to email and I keep getting a "Server Connection Error-403".
This has worked for me recently so I know it's set up correctly.
I also tried scanning to computer, which the HP utility device says is connected. Scan to Computer is enabled, however it say "communication error".
I've reset my computer, my router, and my printer. I've turned off wifi and back on.

Hello cassieb5347,
Welcome to the HP Forums.
To deal with the communication error that you are experiencing, please click on the following link for A 'Connection Error' or 'No Computer Found' Error Message Displays When Attempting to Scan from the....
If you are still having issues or if you have any other questions or concerns, please feel free to write me back and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Server Connection Error 403 - HP Photosmart 6520

My scanner all of a sudden stopped working and I got "Server Connection Error 403"
How do I fix this?

Hello @SeanTK ,
Welcome to the HP forums.
I understand that you are getting a Server Connection Error 403.
I would like to help.
You would only receive the 403 error if you are using scan to email.
There are a few things you can try to resolve this issue.
Hard reset the printer.
While the printer is turned on, unplug the power cord.
Wait at least 30 seconds.
Plug the power back into the printer.
Test the scan to email.
If you still get the error, try setting a manual DNS.
The following post by happytohelp01 has instructions for setting the manual DNS.
It is for a Photosmart 7510, but the steps should be very similar.
Re: Efax 7510 still won't work after turning off/on ePrint
If the Error is still present after setting the manual DNS, you should cycle your network.
Turn off your network devices, including the printer.
Unplug the power to your router for about a minute.
Plug the power back into the router.
Turn on your printer, and the other network devices.
When the blue wireless light on the printer stops blinking, try the scan to email.
Another option is to remove then re-enable the printers Web Services.
This will act like an uninstall and reinstall.
Caution: removing the printers Web Services will cause it to permanently loose its ePrint address.
If the ePrint address has been customised then that address will be lost forever.
Once you enable the Web Services again you will have to setup the scan to email.
This will provide you with a new pin.
If you need further deatail on any of the steps, please let me know.
You can also call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Server connection error 403 - HP 5525?

Help please?

Hi Bogan,
Welcome to the HP Support forums. I understand that your Photosmart/Deskjet Ink Advantage 5525 printer is giving you a server connection error.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post that has the steps, with screen shots, on how to do this.
If that doesn’t resolve the issue, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Problem with scanning - printer display shows "Server connection error"

My printer has been working great and I have had no problems with scanning. But two days ago, all of a succen I rec'd message "server connection error". I tried to send to email as well as computer. Got the same message. As usual, I don't recall any action on my part that could have caused this problem. The copying and printing functions work fine. Detailed advice to someone technically challenged will be much appreciated. Thank you.

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App File Server connection error when trying to run a BI Publisher report..

hello Gurus...
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Template code: SUARXASR
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HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
Detail is that I have set up the printer on a Windows PC but recently changed to Mac.
Printing, scan to Computer all works fine.
Help! I have read a lot on forums but so far no solution for me!

Hi Jack6520,
Welcome to the HP Support Forums. I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
First off, thank you for the very detailed information, I really appreciate it.
To better assist you, would you please provide some additional information:
When you set the manual DNS servers, did you also set a manual IP address for the printer?
Have you changed routers or internet service providers recently? Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
Have you recently installed any new anti-virus/malware software? If so it may have blocked the ports the printer uses to communicate. I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”.
Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services. If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
What version of Mac OS X are you using? whatsmyos.com
Are there any cables other than the power cable connected to the printer?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Why am I getting this error message when trying email a PDF?Server Connection Error. Please verify that port 143 is available for connection on your machine or contact your administrator.

My Inspector for my house sent me his report via PDF that I had to access from an online link. I downloaded it but cannot forward it in an email to my insurance company who is requiring a copy. I get this error report every time:
Server Connection Error. Please verify that port 143 is available for connection on your machine or contact your administrator.
I have no idea what this means. Can someone help? I really don't want to have to print and scan this beast but I've been messing with this for 2 days now and am out of ideas.
Thanks!

I'm having the same issue. Did you resolve it?

Will someone please help me set-up Acrobat to send a PDF via webmail? Acrobat returns a message "Server Connection Error .... Port 143 unavailable"

Will someone please help me set-up Acrobat to send a PDF via webmail? Acrobat returns a message "Server Connection Error .... Port 143 unavailable"

Are you using a Microsoft or Apache web server? If so, you can submit to a server-side script, which will bypass web mail and client-side email software such as OUTLOOK.
For examples:
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ABAP server connection error

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Ours is a working BPC system. Today we are simply not able to connect to BPC excel or admin. When we checked the back end by logging into the server machine and running the server diagnostics, found that 'SAP Connection' is not successful. This is same message we are getting when logged on to the server machine 'ABAP server connection error". Something went wrong. Any idea to fix this particular issue without having to reinstall the BPC server program.
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Hi All,
Yeah the issue is resolved after we had reset the domain id that we linked to different communication purposes between ABAP and .NET systems using UJA3_WRITE_SYSUSERS program. In our case, the problem occured as we have started using the IDs that are set purely for communication between .NET and ABAP systems in the above program for accessing BPC and developing BPC objects. This apparently has caused some disruption and ABAP server connection failed.
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Phototsmart 5510 ePrint server connection error

Hi,
I have a Photosmart 5510 with Windows 7. I am trying to turn on the ePrint service, but it has to run an update before it will enable. However, every time I try to enable it it gives me a "Server Connection Error" after trying to connect to the server for a minute or two. The printer is connected to a network with internet and I have no problems accessing every other feature. I have also tried to download the firmware update from the HP support but when I run it I am told there are no supported devices connected to the computer, regardless of usb or wireless connection to the printer and full drivers being installed. Is there a way I can do a factory reset on the printer or manually install firmware?
UPDATE:
I followed instructions to set Static IP and DNS addresses and the printer connected to the server.
Issue resolved

Hi @iliaunt,
Welcome to the HP Support Forums. I see that you are getting a connection error message when trying to enable the web services of your Photosmart 5510 printer.
Please set a manual IP address and manual DNS server for the printer. I have included a link to another post that has the steps, including screen shots, of how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Server Connection Error

Hello, I'm trying to scan a document to send to my email and I get the Server Connection Error message. I've tried several possible solutions that I saw online but nothing has worked. I've also added the Scan to Email app and it gives me the same message. Tried unplugging everything also, to no avail. Thanks

Hey @Riverside57,
Welcome to the HP Support Forum.
I understand you're encountering a 'server connection' error message when using your HP ENVY 5530 e-All-in-One Printer. I would like to help.
As I take it you're an HP Instant Ink subscriber, with respect to this message I recommend you call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you for posting in the HP Support Forum and have a great day!
Regards,
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Scan to email server connection error for HP Envy 5530

Hi, Everyone!
I LOVE my printer. But, I had to add another laptop (both WIndows) - and then had to add a couple of monitors to that laptop (and a docking statiion) and now it doesn't want to scan to my emails any longer after working like gangbusters for months.
I am connected just fine with an excellent signal - but now when I try the Scan to Email feature - a RED X immediately shows up on the right of the control pad and the message says: Server Connection Error. EVEN though I am wirelessly connected just dandy.
I am not a technical person in the least. I have no idea what to do. I tried all the turn off, turn on stuff. Nothing is working.
Thanks for our help!

Hello MisoSilly,
Welcome to the HP Forums!
I understand when you scan to email, you're receiving a message stating server connection error using the Envy 5530. I will do my best to assist you! Follow this entire thread on: Re: server connection error.
Please post your results, as I will be looking forward to hearing from you.
Have a great night!
I worked on behalf of HP.

Re: Server Connect Error: 901 & 403 -

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