Re: SHOCKINGLY bad service

There really should be a get out clause that extends past 10 ten days, by the time you realise BT are getting it wrong your locked in.
We signed up for Broadband, Vision, infinity, extra channels, the whole works. Subcontractors for Openreach called to fit the boxes, said I couldn't put them where I wanted as the signal would not be strong enough. The Hub was then faulty so they couldn't complete the installation. New Hub arrived, TV wouldn't work. On telephoning BT, several hours and several different people later TV worked but none of the extra channels, was told though that line could be moved and the signal would reach next door if required!!
Almost two weeks later they finally sort out the extra channels. We wait however for the engineer to arrange to come from Openreach to move the point.
I decided to chase this up, now three weeks after the original installation, almost FOUR hours on the phone and 13 BT staff and 2 Openreach staff, both of whom said they wouldn't talk to me and hung up on me, despite being put through from BT. There is no solution. BT wash their hands of it saying it's Openreach's issue and Openreach won't speak to me as an end user.
BT now say if I cancel it will cost over £600 or I can pay to move the point myself. 
How can this be fair, if they had dealt with it strainght away I would have had some option to cancel but beacuse they are so bad at communication I have to foot the bill.

Picnic sorry to hear of your problems.
I also recently had problems with BT taking £130 out of my account and refusing to pay it back within 24hours as was their fault was getting me bank charges.
BT probably don't care now that your over the refund/cancellation period.
I personally would ring another broadband company first and get them to install your broadband.
Once you have a new connection, discontinue all communications with BT, Cancel your direct debit etc. and don't waste your time trying to get through to them and let them waste their time contacting you.
When they ask what the crack is explain you have tried contacting them numerous times just to be put on hold and you unable to address your issues with them before the 10-14 day cancel period.
I feel your frustration though, especially after they hang up on me after putting me on hold for ages. The reason they hang up, it was 8pm home time for them.
Terrible customer service.

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