Re: Trade-ins Not Showing Up

I just traded 2 games in yesterday and ran into the same issue. After checking my receipt and reviewing the online trade in prices, I did not receive my 10% either. It took 10 minutes to trade in 2 games and didn't even receive my 10%. How difficult could the trade in process be?

Hello UofVirginia,
Welcome to the forums and thank you for reaching out to us about your Trade-In and the Gamers Club Unlocked benefits.  I'm sorry to hear that you weren't given the added bonus and I'll be happy to see what I can do to help.  
I'm sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you again for contacting us! 
Blake|Social Media Specialist | Best Buy® Corporate
 Private Message

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    Mike|Social Media Specialist | Best Buy® Corporate
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