Re: When I open my Creative Cloud application it asks me for my serial number?
So I sign of for creative cloud,
wow, this was a huge deal to get photoshop to install properly.
now it asks me for a serial number (never successfully started). I've never been sent a serial number. Most of the links in this post are dead, there is no help or support that I can tell for any adobe product and I have to travel across town to another computer to use photoshop which I am paying for.
"Learn More" goes really extensively into redemption codes, which I never received (was I supposed to, who the heck knows?)
1. Was I supposed to receive a serial number or redemption code?
2. Where was it supposed to come to?
3. Is there a place to get real help?
The forums are full of dead links, dead references and pissed off people as far as I can tell. All of whom have a different problem than me (sudden deactivation, not the program never worked). The program and the cc app don't provide any step by steps as to what are the normal steps to get things to work. I see people in this thread still begging for help a year later.
Since Monday morning, trying to install photoshop in my new office has cost me about 6 hours, it seems to be a paid program with absolutely no help or support.
How much more time do I waste trying to use this product? Is this what happens when a company buys all their competitors?
Branching this to a separate discussion.
Idontextistyt were you previously able to utilize your Creative Cloud Membership or have you always been prompted to enter a serial number? Also which operating system are you using? Finally are you on a managed network?
Similar Messages
-
Installed on a new computer as the problem on the top
Check the "MORE LIKE THIS" on the right you should be able to find the correct solution
-
My Photoshop will not open when I open my creative cloud application manager. Can anyone help?
My Photoshop will not open when I open my creative cloud application manager. Can anyone help? I am using a mac and all the specifications should be right...
Simonfals543 do you receive any specific error messages when you try to open Photoshop?
-
When I open my Creative Cloud application it not run?(Windows 8.1)
When I open my Creative Cloud application it not run... I can't download Photoshop CC trial.
How to fix it?
OS:Windows 8.1
(Sorry,My English is pretty basic)
thanks!!!Hi BeetleFans,
Could you please tell me the error message you get?
Also, which OS are you using?
-Ankit -
I purchased LR just over a year ago, has been working fine until I tried to open the app this evening and it's now asking me for my serial number. There is also no past records of product purchase in my CC account. Has anyone had this problem before and how can I fix it as I am now back on a 30 day trial.
Have you subscribed to the creative cloud photography package?
If you have, does Lightroom show as being available to install from the CC application manager?
Did you update your Lightroom just before this problem started?
What operating system? -
About a month back I decided to uninstall some applications to make room on the PC (Windows 7 64 bit). Mow when I open the Creative Cloud panel I just get a blank box with no app and no headings. I uninstalled the extra applications with windows 7. How cam I get my creative cloud back?
Hi David,
Please refer to the threads below where this issue has been addressed:
New Creative Cloud App unusable: it's blank!
creative cloud is blank window why?
Cloud Desktop App is blank?
Re: Creative Cloud app opening blank
Regards,
Sheena -
Hi, I just purchased a Creative Cloud plan. When I open the Creative cloud, there is nothing there. How do I install apps from creative cloud?
Hi la dama cooks,
I believe you are getting the blank Creative cloud applications.
Please refer to the threads below where the issue has been resolved:
Win: New Creative Cloud App unusable: it's blank!
Mac: Cloud Desktop App is blank?
Regards,
Sheena -
I have instaled creative clouds, but when i open, my creative cloud shows empty window. I have reinstaled, and does not help.
follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed
-
The redemption code i used did not open the creative cloud application it just gave me 30 day trials
The redemption code i used did not open the creative cloud application it just gave me 30 day trials
What do i do know am i allowed a new redemption code I used a PCWhat product did you purchase and where did you purchase it from? I am not sure that Creative Cloud is involved with redemption codes, so you might have some other version. A redemption code is normally used to acquire a serial number, and the serial number is what activates the application(s) to full use. But serial numbers are involved with licensed software, not Cloud subscriptions.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
Creative cloud applications keep asking me to login every time I launch an application
Creative cloud applications keep asking me to login every time I launch an application on a same machine.
How to solve this problem?
Windows 7 Professional.Or it could be patially related to typical pains when a company makes an enormous transition like this. Ironcially, just as i said in my post, my issue resolved the next day.
Listen, I undertstand the concern and certainly the frustration. I spend nothing short of 14 hours per day with Adobe apps open. primarily After Effects, Photoshop and Illustrator. I know the hassle and I know the frustration of constantly having to sign back in, which i did for a bit too. But it's just a little melodramatic when people make idle threats they aren't going to follow through with anyway, about using a product that does what this does, and is such an enormous productivity tool that people say silly things. that's what I'm referring to. If you're going to choose an entire platform different than Adobe becuase theyr'e having issues on a brand new method of service and delivery you're an idiot anyway. Wouldn't you agree that the statements of ' i don't have time to test something' are a litle ridiculous? name any product, or purchase in any part of your life that has never failed at anything? and then saying thigns like it's suddenly an unstable environment, when the problem they're complaining about (and the complaint of course it legitimate) has absolutely nothing to do with the stability of the product?
it's the overblown, silly statements that make people look foolish, do nothing to help the issue, and offer nothing that crack me up. When I read someone saying things like that i pretty much ignore anything else they say because reason isn't something they are using at that point anyway.
See what you said? that has nothing to do with anyone I'm talking about. You made a valid point, didn't make silly comments like what I'm referring to. you said something I don't agree with, but you dind't go overboard and get all dramatic about it. I don't agree that it's an ongoing degredation of their rep. there is nobody even remotely close a valid competitor out there for this in the first place (depending on what software yoiu're referring to, but since we're in the CC forum i assume that's what you mean). The fact is, their reputation is so strong, no other software company can even compete. But even so I still see progress and innovation. Intel had a cushion with no competitor at one point, then AMD came in, and if you notice, within a couple years of AMD getting very popular, Intel started releasing their upgraded technology in less than a third of the time. But I don't think I see that laziness from Adobe. I don't honestly know that the reason is they moved to a subscription based environment but I know that almost all big software companies are at leasdt considering it. heck Microsoft was talking about changing their licensing and doing it the same way. And it's not for greed I'd guess, it's to comabt theft. At least that's my guess, i have no idea, but i don't believethat it's done and they would change their entire business model for a reason lefss important.
While we're on that topic I'd like to point out i bet this new process makes an enormous dent in the piracy, at least short term, so for me I applaud it. because when so many people steal the software, it means people like me, and i assume you, pay much higher prices for our legit licenses. So anything that can be done to thwart that has my full approval. But it also just happens to have some nice benefits, in that the pricing is pretty ridiculously low IMO for the entire suite of apps for 50 bucks per month. let' be honest, anyone using them for business which is primarily what this softwre is geared to, understands that while it might seem high, it's tiny compared to the montly cost of doing business, to keep an up to date, suite full of apps that would cost thousands were it not for the subscription. I'll admit, I bought the full suite on the montly just because it made sense. And it actually paid off. Recently I had a client that desperately needed ihs forms migrated to interactive. they were word docs, excel and plain pdfs, but because I happen to have a license for Acrobat, i was able to import those into pdf files and convert them to interactive forms. Then recommend he use the online service to manage them, and frankly it paid for 6 months of licensing for 10 hours work. were it not for the subscription based licensing i'd not have even been able to offer the service because I wouldn't have paid for acrobat.
Complaining about a piece of software you buy that doesn't work in an area, regardless of where it is, makes perfect sense. But the statements I'm referring to equate to someone buying a house, finding out the key doesn't work, or the doorknob is broke, throwing their hands up and saying 'i'm finding anohter house'. it's silly, and everyone knows there's no merit to it. But i get frustrated seeing it over and over, frewquently by people that hven't even paid for the software. Sometimes I post thing I shouldn't but hey, don't we all?
I like to browse these forums becuse I'd say i've learned as much of my knowledge by reading tricks, tips and resolutions posted in forums as I did through my classes and education. That's possibly an overstatement but not by much. I do get just as frustrated at the people constantly trying to belitte the company as they do with their issues. -
I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?, I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?
The CC does not needs any serial number, it is based on Adobe ID.
In case you are being asked for serial number then you can refer to.
Creative Cloud applications ask for serial number
Re: Invalid serial number?
Regards
Rajshree -
i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?
[discussion moved to Acrobat Installation & Update Issues forum.]
-
I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?
Moving this discussion to the Creative Cloud Download & Install forum.
Anebz I would recommend fixing the connection error preventing the applications from contacting our activation server. You can find details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. -
I bought creative cloud last night do not have a serial number where is it ?
I bought creative cloud last night, I started to download it, the it asked me for a serial number that I never received. i checked everywhere to get it without success.
Where is it ?The CC does not needs any serial number, it is based on Adobe ID.
In case you are being asked for serial number then you can refer to.
Creative Cloud applications ask for serial number
Re: Invalid serial number?
Regards
Rajshree
Maybe you are looking for
-
Creation of a Z copy of the tcode S_ALR_87100186
Hi, I need to make a z copy of the the standard tcode S_ALR_87100186 and do the following changes: 1. Add version & fiscal year to selection screen ( Currently it is defaulted to zero ) 2. Display the output based on the version and fiscal year enter
-
Backing up pics adobe photoshop album starter 2.0
Can someone please educate me on how to backup my pictures on a memory stick from my adobe photoshop album 2.0 starter edition - there does not seem to be an export option Thank you in advance
-
CDMA iPhone 4's sleep/wake button isn't working
Ok so this afternoon I was doing the usual and using my awesome iPhone 4. After locking the screen my pressing the sleep/wake button, the button became jammed. It won't go up or down, or click to preform the sleep/wake functions. Will Apple cove
-
Why is my nano not recognized by PC suddenly?
My 1st gen Nano 4GB works just fine playing music that is already on it. But I got the "USB device not recognized" message when plug it in my Dell PC at work. My computer simply doesn't see the nano whatsoever! HOWEVER, my 30GB video works just fine
-
I have files with varying names that periodically land in C:\tmp. I wont know the name of the files before they land, so I want to unzip any file with a .zip extension. I would like to know how to unzip these files and move to C:\tmp\unzipped Thanks