Really poor customer service - still waiting for B...

Question

Just a quick post to see if a moderator could help me…or as a last attempt for BT to at least acknowledge my recent complaint (or apologize).
I’d be interested to hear if other users have had similar problems (to any one of mine as it crosses different forum topics)…
I’d like to think I’m writing as an objective and reasonable customer and a loyal customer at that.  Suffice it to say, in this competitive marketplace, I’ve not been impressed with BT in the last 3 months.
My automated email complaints response is 110110-007990 (if that helps).
Given my numerous attempts to make contact with the BT customer services team; I am doubtful that I shall receive the courtesy of a reply.  I do not intend to repeat my complaint in detail here but in a nutshell, following the home move team promising various things such as:
1) a waiver of the line installation charge if I continue a full service package (which I gather is £127.99 for flicking a switch at the exchange);
2) a reduction in my billing generally (as I was “out of contract” for around 6 months so I was paying a DD around £65 p.m for line rental, basic phone, Broadband opt 2 and basic BT vision);
3) an expedited home move switchover within days (not weeks).
However, none of this happened and like many recent posts my billing has gone crazy.  To cut a long story short BT have renegaded on all the promises made and the switchover service has been, at best, terrible.
1) I was in fact billed for an install plus delivery charges (£8.98) for a superfluous BT home hub and BT vision box (which never turned up).
2) My bills (and DD) have risen to a level which I simply cannot fathom as the BT invoicing system requires a degree in accounting to understand.
3) And after ordering on the 3rd December, I’m still waiting for my broadband activation after the phone line was only activated late last week.  (To add insult I was told that an engineer would call (so took a day off to also receive the broadband kit) and allow access if required but it was cancelled and rescheduled twice).  Now hoping for the 18th Jan – 37 days after ordering – woohoo.
I’m now seriously thinking of leaving …. There’s no incentive for me to stay now I’ve been charged and that charges have increased beyond the VAT increase.  I suppose one customer like me will not make a difference to the BT annual report, but if my experience is typical of how customers are treated; if I were a BT shareholder I would be worried.
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Answer 1

Cheers. for the first 6 months it was a locked ip profile, always reset after phoning bangalor and speaking to the "have you reset your router" robots. for a few hours or a day or more, I'd get 2-3mbps then crash, back down to 135kbps. The mods here (after first banning me for reposting what they had mailed me) were quite helpful, I think they were/are frustrated that there is little they can do for genuine line quality problems, the ones that will cost money/time/effort to sort. Actually time and effort didnt seem to be a problem, I had no end of openreach blokes come to the house, sometimes 2 came at once, all with the same stories of woe, trackers in their vans, being sent out on useless jobs they had already reported were down to line faults/quality but being sent out again and again. And not just to me, I had the same guy just a couple of times but all were routinely demoralised with some kind of deep routed hatred for their managers that due to the trackers were now able to see where they were at any time.
bonkers mate, like I care what they think of their manager. at first when i mentioned the problem with using the broadband and phone together, there seemed to be some interest but when the problem was confirmed, the umbrellas came up, broadband said it was the lline, the line people said it was the broadband. line people also said when they test, the bb will be unplugged and if there is no fault, i will have to pay 130-ish quid. thing is the phone works ok without the bb plugged in. i tried everything, new adsl socket, standing on one leg, the lot. then got a capped 500kbps rate for option2. at least then i didnt get back to 135kbps everyday.
i signed a new contract in november, god knows why, Im now buying myself out of it.
there's one born everyday eh?
if bt were really interested in helping they would send out a smart person that would try and figure out why my neighbour gets 3mbps and i get 500kbps at a capped rate and 135kbps at the adaptive rate technology has done its business on my connection. I've had 3 routers sent to me, Ive bought a netgear all were no help. Its the line bt!!!! somewhere there is a fault. yes im far from the exchange, so is the guy next door!