Received upgrade and screen doesn't work

so i upgraded (finally) to an alias 2, the refurbished one, and powered it up and 40 minutes later the screen 
went grey. front screen is fine but main screen is intermittent. can i take it to the verizon store and get another or do i have to ship it back? should i be weary of the refurbished phone and pay the restock fee to get a different 'new' upgrade? can i do this in the store and they actually hand me a phone to take home?  

We apologize for the problems you are having with your refurbished device.  Usually we recommend that you ship the device back, but you can contact a local Verizon Wireless Store location to see if they have the same model refurbished device in stock.  
Copy and paste the link below into your Browser's address bar for the Store locator. 
http://www.verizonwireless.com/b2c/storelocator/index.jsp

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