Receiving a serious error message and premiere 9 must shut down
When i open the program i get the welcome screen then i click to open a new or existing file and i get a gray background with a error message "sorry a serious error has occurred that requires adobe premiere elements to shutdown.We will attempt to save your current project'' The program worked fine a few weeks ago now it is not.
lightsups
Just some questions specific to Premiere Elements 9 with Premiere Elements details.
For now I am assuming that you are using Premiere Elements 9 on Windows 7, 8, or 8.1 64 bit.
Please go to Edit Menu/Preferences/Scratch Disk and tell us to what hard drive location you have
pointed the Scratch Disks and how much free space is at that location.
Then please go to Libraries/Documents/Adobe/Premiere Elements/9.0 and tell us how many files you
find in the Adobe Premiere Elements Previews Files Folder and the Media Cache Files Folder. Delete
the content of of either folder if it has pile ups of files. Also go to Edit Menu/Preferences/Media and hit
the Clean button in the Media Cache Database area there.
Please delete the Adobe Premiere Elemens Prefs file or the 9.0 Folder in which it exists. The path to
the Adobe Premiere Elements Prefs file in Premiere Elements 9.0/9.0.1 is
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work,
then delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure the
you are working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see
the complete path cited.
I am assuming that you have been and are running the program from a User Account with Administrative
Privileges and that you have the latest version of QuickTime installed. But good to double check. In addition, even
if you are working from a User Account with Administrative Privileges, right click the Premiere Elements 9 desktop
icon and click on Run As Administrator.
Let us pause here, review the above, and then decide what is next.
Thanks.
ATR
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Interval Since Last Panic Report: 371517 sec
Panics Since Last Report: 7
Anonymous UUID: C15F8CC1-AD3D-4B74-B527-EE4BC559D8DB
Wed Jun 20 14:03:19 2012
panic(cpu 0 caller 0x226ec0): "thread_invoke: preemption_level -1, possible cause: unlocking an unlocked mutex or spinlock"@/SourceCache/xnu/xnu-1504.15.3/osfmk/kern/sched_prim.c:1471
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x35eb3d38 : 0x21b837 (0x5dd7fc 0x35eb3d6c 0x223ce1 0x0)
0x35eb3d88 : 0x226ec0 (0x593ab8 0xffffffff 0x593a50 0x226790)
0x35eb3e08 : 0x2275c6 (0x55b67c4 0x55b67c4 0x35eb3e68 0x233203)
0x35eb3e78 : 0x227654 (0x0 0x0 0x0 0x0)
0x35eb3e98 : 0x221d42 (0x0 0x0 0x0 0x322384)
0x35eb3eb8 : 0x490daa (0x5249170 0x0 0x54ea194 0x0)
0x35eb3f28 : 0x49149d (0x0 0x0 0x0 0x5249170)
0x35eb3f68 : 0x32255c (0x54ea194 0x5249170 0x0 0x54ea1ac)
0x35eb3fc8 : 0x2a179c (0x54ea184 0x0 0x2a17ab 0x4b87124)
BSD process name corresponding to current thread: kernel_task
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10K549
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com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBEthernet 2.1.39
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com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleIntelPIIXATA 2.5.1
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com.apple.driver.AppleUSBUHCI 4.2.0
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Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: USB Ethernet, Ethernet, en4
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USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd100000 / 2
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USB Device: Samsung G2 Portable, 0x04e8 (Samsung Electronics Co., Ltd.), 0x6033, 0xfd110000 / 6
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When I add a Disc Menu I get an error message: "Sorry, a serious problem occurred and Premiere Elements needs to shut dow..." I am using Premiere Elements 10 on a Apple MacbookPro. I have uninstalled and deactivated and reinstalled but still get same error.
cyclone
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Is this a "it worked before but not now" or "it never worked before" type issue.
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Let us start here and then decide what next.
Thank you.
ATR
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