Recently downloaded Itunes and can't connect to Ping or itunes store.
I have recently downloaded itunes and I can't connect to Ping or Itunes store. I downloaded Itunes a few days ago and both were working but they suddenly stopped working. I downloaded itunes again but it hasn't made any difference. I ran diagnostics and it said "secure link to iTunes store failed" and I can't click on help because it says "Itunes help is unavailable because your computer isn't connected to the internet". I will copy and paste the diagnostic report below. Please help!!! Paul Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001) Sony Corporation VGN-N38Z_W iTunes 10.6.1.7 QuickTime 7.6.8 FairPlay 1.14.37 Apple Application Support 2.1.7 iPod Updater Library 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 5.1.1.4 Apple Mobile Device Driver 1.43.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.5.502 Gracenote MusicID 1.9.5.115 Gracenote Submit 1.9.5.143 Gracenote DSP 1.9.5.45 iTunes Serial Number 002BB06403829878 Current user is not an administrator. The current local date and time is 2012-05-08 23:34:20. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is not supported. (16005) Video Display Information Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family **** External Plug-ins Information **** No external plug-ins installed. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {2298F306-7179-4312-AB03-5C5F0A929736} Description: Realtek RTL8191SU Wireless LAN 802.11n USB 2.0 Network Adapter IP Address: 192.168.0.2 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.0.1 DHCP Enabled: Yes DHCP Server: 192.168.0.1 Lease Obtained: Tue May 08 22:32:26 2012 Lease Expires: Wed May 09 22:32:26 2012 DNS Servers: 192.168.0.1 Adapter Name: {32ADC76E-6E18-42A2-A312-91CFB2B035AB} Description: LAN-Express AS IEEE 802.11g PCI-E Adapter IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 00:00:00 1970 Lease Expires: Thu Jan 01 00:00:00 1970 DNS Servers: Adapter Name: {6864BD18-8B01-4731-85D2-6E63C2F43573} Description: Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 00:00:00 1970 Lease Expires: Thu Jan 01 00:00:00 1970 DNS Servers: Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: Yes Firewall Information Windows Firewall is off. Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2010-10-28 23:21:12. **** Device Connectivity Tests **** iPodService 10.6.1.7 is currently running. iTunesHelper 10.6.1.7 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. Universal Serial Bus Controllers: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly. Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly. Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly. Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly. FireWire (IEEE 1394) Host Controllers: Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly. Most Recent Devices Not Currently Connected: iPod classic running firmware version 2.0.1 Serial Number: 8K933A3C2C7 **** Device Sync Tests **** No iPod, iPhone or iPad found.
Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
Apple software on Windows: May see performance issues and blank iTunes Store
Similar Messages
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I have an Ipod Touch 2 and rebuilt my laptop. Reinstalled ITUNES and can't find my applications on ITunes after login. I tried to activate Itunes again but it didn't. How can I get my applications to display on ITUNEs?
It sounds like you essentially have a new computer and unless you restored from a backup your iTunes library would be empty. You can transfer your iTunes purchases from your iPod to the computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
SInce you changed syncing computers. after you move the stuff you need to restore the iPod to factory defaults and sync the stuff back to your iPod. If you had the iPod backup file you could restore from backup.
If you have non-iTunes pruchases you can copy them to your computer by using one of the third-party programs discussed in this previous discussion:
Best iPod to PC -
Can't sync iphone in iTunes and can't connect to wi-fi
Since my last update to IOS 5.1.1, I can no longer connect to wi-fi via my home router, nor can I back up my iPhone in iTunes.
Regarding the wi-fi connection, I receive a message stating that the wi-fi password is incorrect. I have tried multiple times to carefully enter the correct password, but keep receiving the same error message. We have two other iPhones and an iPod Touch in our household and all three of them have no trouble connecting to our home wi-fi using the very same password. My iPhone does, however, connect to other wi-fi systems, so I know it is not a hardware problem. I have tried resetting network connections, but that did not rectify the problem.
Regarding backing up my iPhone in iTunes, I keep getting a message that "an error occurred", but no other significant information. I tried to update iTunes from version 10.6.17 to 10.6.3, but the update kept failing. I eventually removed the iTunes software from my machine and re-loaded it from scratch. This worked and I now have iTunes version 10.6.3.25 on my machine. When I try to sync my iPhone, however, I still get the message stating that "iTunes could not back up the iPhone "Steve's iPhone" because an error occurred." The progress bar across the top of the screen appears to indicate that all 8 steps of the sync process continue to complete, but when finished, the message at the bottom of my screen still reads "Last backed up to this computer: 6/1/2012 11:57 AM".
There was a diagnostic option which eventually indicated that a "Secure link to iTunes Store failed". I then tested this by searching the iTunes store and downloading a new app - which worked just fine, but for some reason I still can't sync my phone. There was an additional option to print out the details of the diagnostic test, which I did. The following are the only two lines in the detailed diagnostics that seemed to indicate any sort of problem:
"Connection attempt to browsing iTunes Store was unsuccessful"
"The network connection was refused"
Ironically, the last line of the diagnostic printout reads: "Sync tests completed successfully". Unfortunately, I still can't sync or backup my phone.
Thank you,
SteveAlso, what version of iTunes are you running?
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I recently downloaded IOS7 and then iTunes informed me that I had to update to itunes 11.1. So I updated it and it said it couldn't be done, and I had to do so manually. What does this mean and how can I fix it?
Soph5 wrote:
Windows xp on a toshiba computer
Thank you...
Try here > iTunes free download from www.itunes.com/download
Also... See here > http://www.apple.com/support/itunes/install/ -
After downloading the latest Itunes software, I can't connect any device to Itunes!
After downloading the latest Itunes software, I can't connect any device to Itunes. I am using windows 7!
i am using windows 8 and still can't find my iphone on itunes
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The problem is that my iphone isnt connected/synced to iTunes and i've forgotten my password so iTunes isnt connected either so can someone pls help me?
PLEASE HELP MEHi Someonewashere,
In the article you were coming from, there is actually a section regarding what to do if you have never synced to iTunes before:
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
Regards,
- Brenden -
I recent downloaded ios7 and itunes 11 and lost over one hundred songs how do i get these back.
I recently downloaded ios7 and itunes 11.1 lost over 150 songs how do i get these back... HELP..
From your backup on your computer or iCloud. If you purchased the songs using iTunes store, you can redownload at no charge.
Cheers, Tom -
since downloading the latest version of itunes i can not connect to the itunes store can any one please help ??
I've been working on this all day!!! I've tried everything I know of and can't get it to load either. Sounds like lots of people are having problems. Here is what I have so far...I have uninstalled EVERYTHING on my pc from apple and reinstalled itunes to no avail. I have tried all sorts of things I've read as fixes online. NOTHING has worked. Here is something interesting that i have noticed though. my main pc (which is the one i have always managed my itunes account with for years) is a 32 bit system running windows 7. Yesterday I installed itunes for the first time on my new netbook which is a 64 bit (windows 7) system and it works just fine. i have three other laptops (all window 7) in my household that are all 64 bit operating systems and ALL have updated to 10.5 and THEY ALL work fine. this is FOUR 64 bit systems ALL updated w/10.5 that work and ONE that is a 32 bit that will not. Can't get any help from apple. their suppot *****! I want to get someone on the **** phone or a live chat but cant. *** APPLE????? please let mw know if you find SOMETHING i can try next. I'm out of ideas and patience!
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i recently changed computers and lost all my playlists from my itunes on my computer, i have them still on my phone. Is there a way i can get them back without making them all again?!
If the books were purchased at the iBookStore, you will be able to redownload, like the apps. Some other sellers, like O'Reilly, also allow multiple downloads.
If you have (or can install) iTunes on a computer (Mac preferable, not mandatory) and run it then plug the device in, does it show up? If the computer can detect it, you can and should do a complete backup onto local storage immediately. That can then be used to reconstruct the content of the device on a new or repaired replacement. If you enable encryption, even the passwords will get saved. -
I can't connect to iStores through iTunes on my Windows Xp machine. Everything is updated and I am getting message: We could not complete you iTunes Store request. An unknown error occurred (-1202). Any suggestions??
I have the same problem PLUS I get the "Genius is temporarily unable to show you related music..." whenever I select a song. This occurs even when I log in as Administrator. Updating to 8.0.1 did not fix either problem.
I can access the iTunes Store and download music. Genius had no problems uploading my iTunes Library info, and it can create playlists for selected songs. I believe this rules out communications and authorization problems. I have a G4 Mac Mini, a G5 PowerPC, and an Intel iMac with the same problem, so it's unlikely to be a Mac hardware issue. A firewall problem was unlikely (since I can access the iTunes Store), but I tested this with the firewall off. Both problems still remained. Updating Genius, turning Genius off and then on again, reinstalling iTunes 8, updating to 10.5.5, etc. did not work.
The only unusual factor is that I have HughesNet satellite 'broadband.' I cannot see how that would matter, but perhaps the individual song iTunes Store and Genius features don't get along with something in my HughesNet 'modem.' Any ideas from other users? -
HT201412 ipod touch disabled and can't connect to itunes to resync it
ipod touch disabled and can't connect to iturnes to resync it
Place the iPod in Recovery Mode and restore via iTunes.
iOS: Wrong passcode results in red disabled screen
If not successful, try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I started with one itunes account for my iphone and ipad, and now have a second ipad linked to the same itunes. Can I set up a new itunes account for one ipad without losing what has already been downloaded on it? I want to stop my husbands downloads appearing on my ipad, and vice versa.
A much simpler solution would be to go into Settings > Store and turn off Automatic Downloads
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i am no shure but go on Itunes store in shortcuts and try to find 'purchasse'
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http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.
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