Recently Firefox has stopped working whilst making online payments, at the final stage where usually there would be a final security check it fails, what is wrong?
Over the last week when trying to make online payments through several websites, Firefox has failed. In each instance I have completed all payments details and submitted. At this point usually a further screen appears that would ask me an additional security question - however this never appears, and therefore I have to start again - but no matter how many times I repeat the process it does the same thing.
The solution is to use another browser. Using the same website, transaction and card the purchase goes through.
The last website it occured on is listed below - but it happened last week on two different sites.
Please don't double-post. Thread locked and soon to be deleted.
Similar Messages
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Everything was working fine and when I switched from email back to Firefox the problem started. Nothing new had been added before it experienced this problem. I also have IE on the computer, so I can get to this site.
You need "sysinternal's process explorer", it is free and can replace the Microsoft process explorer, that you get by "CTRL+ALT+DELETE". Either program will allow you to kill the instances of FF that didn't die as they should have, when you closed them. Sysinternal is easier to use, it is a graphic display with many options. Do not push "CTRL+ALT+DELETE" twice unless you want to reboot, that is its default behaviour under Microsoft.
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"firefox has stopped working" upon startup
Few seconds upon start-up, Firefox greys out and the message "firefox has stopped working" appears leaving me with only the option of closing it. I've tried resetting firefox to default state and safe mode with add-on disabled etc but so far the only reliable method I've found is to reinstall it every time, however this only guarantees one use as once I've closed the browser the same problem re-occurs. The only major action I've performed may have been accidentally removing youtube(which contributed to a major portion of my browsing history) from the browsing history after which caused Firefox to lag/freeze and crash and hence my problem began. I tried the profile manager but that crashes on start up as well.
I'm on Windows 7 & Firefox 14.0.1Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br />
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked -
Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.
I have tried a Clean reinstall but it did not help.Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you. -
Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you! -
"Firefox has stopped working"
"A problem caused the program to stop working correctly. Please close the program."
I tried installing two ways; clean and upgrading from 6.0.2. I receive the same error message upon exit.I followed the troubleshooting guide for extensions and themes, and still have the issue.
I modify the package to redistribute with SCCM, and I like to modify Firefox manually. This process has worked fine until 7.0 or 7.0.1. I extract the files from firefox setup 7.0.1.exe, then I extract the files from omni.jar, so I can modify settings in firefox.js to remove updates, setting firefox as the default browser, etc.. I run setup.exe and include a setup.ini as part of my installation command line to remove icons.
I tried just extracting .exe, and the files from omin.jar but not modifying anything and left out the .ini file and it still fails to close properly.
Like I said the above process works fine on XP.
If I install 7.0.1 via the download .exe on Win7 Enterprise x64 it works fine. I'm still looking into it. -
"Firefox has stopped working" whenever I open it.
Today I tried to use firefox for the first time in a few months (as chrome wasn't working for something). When I opened it, the Windows "Firefox has stopped working", "Check online for a solution and close the program" or "Close the program" window pops up. It pops up before the firefox window even opens or anything. I reinstalled the newest version and it is still doing it. Can anyone help? Thanks!
Try [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_4-restart-firefox-in-safe-mode Restart Firefox in Safe Mode] and check it again.
see also in your Firewall must reconfigure : http://kb.mozillazine.org/Firewalls
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem. -
Firefox has stopped working in Windows 7 but works in Windows safe mode
I am sending this from a different computer on which Firefox works fine. My problem is on a Windows 7 PC -- in the past few days Firefox has stopped working in normal mode but works ok in Windows safe mode. I keep getting a Windows error message that it has stopped working and I will be notified if there is a solution. Of course, I am never notified. I have tried resetting Firefox when in Windows safe mode, as well as uninstalling and reinstalling Firefox, after having deleted all the program folders and appdate. I've exhausted every possible fix I could find in the Mozilla support forums but I still can's solve the problem. Can you help please?
*3
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us! -
"Firefox has stopped working" message shortly after accessing gmail account--Help?
Use firefox to access gmail account. Worked great until tonight--Nov 6th. Firefox autoloaded an update, then within 10 seconds of loading gmail account, I get a message, "firefox has stopped working", followed shortly by "A problem has occurred with firefox. Windows will close the program and notify if a solution is available". Nothing happens. If I reattempt to get into email or firefox, I get a "this is embarrassing message" with two options: restore or start new session--neither of which work. Please help.
*3
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us! -
I having the error message of "Firefox has Stopped working" and having following problems list out in the problem list text area is
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 20.0.1.4847
Application Timestamp: 51650aee
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: c0000005
Exception Offset: 00007b69
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 16393
Additional Information 1: 59d2
Additional Information 2: 59d28f4851ee3e61e3aa57edc696ac9e
Additional Information 3: 38b6
Additional Information 4: 38b6ae8359371108855a2a4e84f0ea47
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
i uninstall and delete the mozilla firfox in my directory and reinstall tha lastest version but its still showing the same error message.i experienced the same problem. this is what i did:
*right click firefox
*click properties
*click compatibility tab
* check "Run this program in compatability mode for:"
* on dropdown choose Windows 7.
* click ok or apply.
this solution solved my problem.i hope it will work on yours too. -
Firefox has stopped working cause of update.exe *32 process
after PC booting to windows screen then Firefox has stopped working, but I didn't open Firefox. I checked the error message and see " update.exe_Firefox " in the application name that has some problem.
[url=http://upic.me/show/46638821][img]http://upic.me/t/zc/9wyi1.jpg[/img][/url] [url=http://upic.me/show/46638822][img]http://upic.me/t/vf/4d4z2.jpg[/img][/url] [url=http://upic.me/show/46638823][img]http://upic.me/t/dy/lpdn3.jpg[/img][/url] [url=http://upic.me/show/46638825][img]http://upic.me/t/p7/yjzb4.jpg[/img][/url] [url=http://upic.me/show/46638827][img]http://upic.me/t/rb/k8rs5.jpg[/img][/url]Hello jobzaa, sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!
thank you -
After I exit Firefox, I get a pop-up message that Firefox has stopped working.
After I exit Firefox, I get a pop-up message that Firefox has stopped working. I have to click to close the program, or search online for a solution to the program, then close.
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes -
So this problem just started occurring since I upgraded from firefox 3.6.5 to firefox4.
Sometimes I need to have two separate firefox profiles open at the same time. This is accomplished by making a second shortcut to your firefox.exe with the switches -P NewProfileName -no-remote (e.g. "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -P new -no-remote).
With firefox4 the second profile opens fine, but as soon as I select first profile it crashes with the windows error message "Firefox has stopped working." It doesn't send any crash reports to Mozilla, so unfortunately I can't give you any crash IDs (I checked about:crashes and there's no entries for the pertinent dates).
I'm currently using windows vista.
Any help would be very much appreciated.
Thank you in advance!It was fixed! You'll need to either wait for Firefox 4.0.1, or if it is really bugging you, get a pre-release (nightly) version today:
http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-2.0/
Anything 02 April 2011 or later should work in the above directory.
Here was the bug report that led to the fix of the problem, if interested:
https://bugzilla.mozilla.org/show_bug.cgi?id=639885
Crash occurred on Hulu Pogo and Blip (and other sites), but applying the pre-release April 2nd update fixes it.
Good luck! -
just about any action in firefox will cause a "WHITE SCREEN" freeze up and then an error message stating that firefox has stopped working. This happens in EVERY sessioin of firefox.
I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6. -
What is this : "Firefox has stopped working Window is chcking for a solution to the program"
I am Using Mozila 3.6.3 , I am so happy with this version. But Many times it show error
"Firefox has stopped working
Window is checking for a solution to the program"
and then it show
""Firefox has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is Available."
| Close Program |"
How i solved out itYour Firefox 3.6 is apparently crashing or hanging.
Firefox 3.6 is no longer supported and is not secure, so you are increasing the risks to your computer and personal data. It is probably a good time to upgrade to Firefox 14 from http://www.mozilla.org/en-US/firefox/all.html
Do not use any option from Windows or firefox that offers to remove personal data (because that destroys bookmarks, passwords and settings). If you have problems once you install a recent version you may neeed to look at
* [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]
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