Recogize text using OCR not available

Hi,
I have Acrobat Pro 8. I have several scanned fileds that I'm trying ot OCR. The option under Documents (recognize text using OCR) is not listed. Only Find the first OCR suspect and Find all.
Any ideas?
Please advise. This is a priority project and OCR would save a lot of time and money.
thx
Linda

I was having the same issue with Acrobat 9. The only way we could get it working was to reinstall to version 9.4. Something with the update to 9.5 or 9.51 removed that option, which is a very important option. As 9.5 had an important security patch, I hope this is fixed soon.

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I read through your post about how you are attempting to use OCR software that was to be included with your printer software installation. I was unable to recreate this situation here on my lab computer to see what you are seeing on your end.
For that reason, I cannot provide you with a possible solution and would suggest calling in to phone support, as they can log on to your computer if need be to see how the issue could be resolved to have the OCR software working for you.
Here is HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada: click here.
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Recogize text using OCR not available

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