Recommendations for Help Desk (issue tracking) program for Mac OS

Hello all
Any recommendations for a help desk software to be mainly used for issue tracking/ticket management applications for Mac OS?
I prefer for the app to run local on the Mac so no web or server software.
Thank you

I also use CS5 (Design Suite) on a Mac. When I upgraded to Lion, Illustrator did not crash for me, but it (and Photoshop) was acting squirrelly and some of the features did not work at all. After six weeks, I reformatted my hard drive and reinstalled Snow Leopard. Now everything works perfectly.
The other thing I did was to partition my hard drive so that I can reinstall Lion on the new partition. That way, I can run either operating system and run application programs on the OS that is most appropriate for it. I have no problems moving files between the partitions.
Not the most attractive solution, but I am very satisfied. Just my two cents...!
Good luck!

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ERD
Business rules and features
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The best way to approach a database design is to write a
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Hi all,
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Hi,
Please refer to the following article and check if can help you.
Reset Password Custom Console
à
if I create a MMC snap-in is there a way to deploy it with group policy to the managers
I don’t think that you can achieve the target directly by using group policy. Just another thought, you may create a script to deploy the MMC snap-in. Then add the script
as Logon script in Group policy and
assign user logon scripts to those specific users. Just a thought, thanks for your understanding.
If anything I misunderstand, please don’t hesitate to let me know.
Hope this helps.
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Is saprouter required for help desk

To whom it may concern;
I need to know if I have to install saprouter for solution manager help desk configuration. There isn't a good guide on how to do this!
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Thank you,

Hi Karim,
SAP router set up is not required for service desk config....in case of remote support via MS netmeting or so on Sap router is required....
Check this below Pdf on SMD where slide 3 and slide 46 has pics depicting the usage of Sap router in the landscape..
http://www30.sap.com/korea/services/pdf/7_Solution%20Manager%20Diagnostics.pdf
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{color:#000080}@DrClap
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