Redirected Printer is not working

Hello all,
We have a Windows Server 2012 R2 terminal server. We have set up two Lenovo thin clients to remote access this terminal server. The problem is that the redirected printer is not working on one of the thin client but works on the other one. I have made the
same settings on both of the thin clients.
The difference between these two thin clients is like following.
1. Printer: The one that is working is Canon printer and the one that is not working is HP printer.
2. They use different ISPs.
All other settings are the same. I did not find any error code from the event viewer too. The only thing that I have is this error message when I tried to print a test page. "Test page failed to print. Would you like to view the print troubleshooter
for assistance?" And when I click "Yes", it said I did not have the related service installed and I could not find the error code for this issue.
Does anyone have any ideas on this issue? Please share this.
Thank you very much.

Hi,
Thank you for posting in Windows Server Forum.
Based on your description it seems that there is issue with incompatible print driver. As you commented you can access for canon but not for HP. Please see that you have update version of HP driver is installed. If possible try to use RDS universal printer
driver and verify.
How to configure Microsoft RDS Universal Printing
Does this happen for any specific user or for all users? If this happen for any particular user then there might be issue with user profile got corrupt so need to clear user profile cache or delete it and re-login to check the result.
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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